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Contact Centre information


Phone number

Opening Times

03457 48 49 50

Calls may be recorded

24 hours

except 25 December

+44(0)20 7278 5240

From outside the UK

(International rates apply)

24 hours

except 25 December

0345 60 40 500

Welsh language

07:00 – 20:00 every day

except 25 December

0345 60 50 600


(for hearing impaired)

24 hours

Except 25 December

Automated Services

03457 48 49 50


24 hours

except 25 December


TrainTrackerâ„¢ Text

(cost 25p for each reply)

Text station name

(e.g. Brighton)

Feedback on the National Rail website

Quality of information is always our top priority but we know things can sometimes go wrong.

If you think there is something we should know about our services or site, please get in touch. We aim to respond within 10 working days.


Phone: 0800 022 3720 (Open Monday to Friday 09:00 to 17:00 except Christmas Day)

Customer Relations Team
Suite 410
1 Northumberland Avenue
Trafalgar Square

These contact details are only for those wishing to comment on National Rail.

Comments, complaints and feedback about delays, refunds and claims, train journeys, stations or ticket offices should be sent to the appropriate Train Operating Company or station operator.

Contact information for independent passenger groups can be found here

Last updated:   06 June 2018