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Our Community

National Rail Enquiries (NRE) uses this Community for customers to suggest ideas for improvements to these products and services:

  • This website -
  • Our mobile site -
  • National Rail Enquiries for iPhone / Android / Windows Phone
  • National Rail Enquiries for iPad
  • Our contact centre - 03457 484950
  • TrainTracker / TrainTracker Text

Any comments about your train journey (including delays / refunds), ticket prices, stations or staff should be directed to your train operating company.

Errors on the National Rail Enquiries website

Quality of information is always our top priority but we know things can sometimes go wrong.

If you think there is something we should know about our services or site, please get in touch. We aim to respond within 10 working days.


Phone: 0800 022 3720 (Open Monday to Friday 09:00 to 17:00 except Christmas Day)

Customer Relations Team
Suite 410
1 Northumberland Avenue
Trafalgar Square

These contact details are only for those wishing to comment on National Rail Enquiries.

Comments, complaints and feedback about delays, refunds and claims, train journeys, stations or ticket offices should be sent to the appropriate Train Operating Company or station operator.

Further information can be found on our feedback page here

Last updated:   26 April 2018