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Contact Centre information


Phone number

Opening Times

03457 48 49 50

Calls may be recorded

24 hours

every day except 25 December

+44(0)20 7278 5240

From outside the UK

(International rates apply)

24 hours

every day except 25 December

0345 60 40 500

Gwasanaeth Cymraeg / Welsh language service

07:00 – 20:00

every day except 25 December

0345 60 50 600

Textphone (for hearing impaired)

24 hours

every day except 25 December

Automated Services

03457 48 49 50


24 hours

every day except 25 December

84950 + text station name

TrainTrackerâ„¢ Text

(cost 25p for each reply)

24 hours

every day

Feedback on the National Rail website

Quality of information is always our top priority but we know things can sometimes go wrong.

If you think there is something we should know about our services website or app, please get in touch. We aim to respond within five working days.


Phone: 0800 022 3720 (Open Monday to Friday 09:00 to 17:00 except Christmas Day)

Customer Relations Team
Suite 410
1 Northumberland Avenue
Trafalgar Square

The above contact details are for comments and complaints about National Rail Enquiries.

Comments, complaints and feedback about delays, refunds and claims, train journeys, stations or ticket offices should be sent to the appropriate Train Operating Company or station operator.

Contact information for independent passenger groups can be found here.

Last updated:   06 September 2018