Privacy policy

What do we do with the information you supply to us?

Personal Information and Privacy

This policy covers TISL Limited’s use of personal information which is collected when you use National Rail Enquiries services.

From time to time, you will be asked to submit personal information about yourself (e.g. name, email address and mobile telephone number) in order to receive or use National Rail Enquiries services. By entering your details in the fields requested, you enable TISL Limited and its service providers to provide you with the services you select.

Whenever you provide such information, we will treat that information in accordance with this policy. When you supply personal information to TISL Limited we have legal obligations towards you in the way we use such data. We must collect the information fairly and tell you if we want to pass the information on to anyone else.

In line with many other web sites National Rail Enquiries use cookies (a small data file) and web logs to analyse site usage and track user behaviour to help improve the site and the services we offer. When you use our website these devices allow us to identify you as a user and recognise any information the cookie has collected but do not personally identify you. When we serve advertising we may allow authorised third parties to use cookies. These may provide general information about you for greater customisation.

If you wish you can usually block cookies using the settings in your web browser.

For more information on online behavioural advertising in the UK, about cookies, and about how to opt-out of receiving targeted advertising, please visit Your Online Choices.

Any information you provide will only be used within National Rail Enquiries and by its agents, service providers and the train operators. Your information will also be disclosed where required by law.

If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information.