Comment about a train journey, station or ticket office?
- Delay / Repay
- Ticket Refunds
- Compensation for delays
- Booked Reservations
For enquiries about train times, fares, season tickets and station information
Phone: 08457 48 49 50
(Open 24 hours every day except Christmas Day)
Quality of information is always our top priority but we know things can go wrong. If you think there is something we should know about our services please get in touch. We'll aim to respond within 10 working days.
Post: National Rail Enquiries
Phone: 0800 022 3720
(Open Monday to Friday 09:00 to 17:00 excluding Bank Holidays)
To discuss any aspect of our response please contact the Customer Relations Team who will ensure your concern is reviewed. In the event that you remain dissatisfied you can contact the independent consumer watchdog, www.passengerfocus.org.uk, or for journeys in the London area, www.londontravelwatch.org.uk.
Phone: 0300 123 2350
Post: Passenger Focus
PO Box 4257
Post: London TravelWatch
2 Royal Mint Court