Station Facilities: Elephant & Castle (EPH)

Managed by First Capital Connect 

Elephant Road
London

SE17 1LB

Last changed: 16:42 on 11 Aug 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep EPH to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Saturday 06:45-20:10 Sunday 09:15-18:40
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 06:45-20:10 Sunday 09:15-18:40
Self Service Ticket Machines No
Collection of Pre-purchased Tickets No
Telesales No
Oyster PrePay No
Travelcard Zone
  • 1
Penalty Fares Penalty Fares apply to journeys from Elephant & Castle station when travelling with:

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845 026 4700
Customer Service - Fax Number 0845 676 9904
Customer Service - Primary Textphone Number 0800 975 1052
Customer Service - Address Freepost RRBR-REEJ-KTKY FCC Customer Relations PO Box 443 PLYMOUTH PL4 6WP
Customer Service - Web Address www.firstcapitalconnect.co.uk
Customer Service - Email Address customer.relations.fcc@firstgroup.com
Left Luggage No
Lost Property Yes
Lost Property - Note Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day.
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms None
Waiting Rooms - Note on platforms
Women-Only Waiting Room No
Trolleys No
Trolleys - Note
  • There are no trolleys on Thameslink stations for safety reasons
Refreshment Facilities No
Refreshment Facilities - Note
  • not at the station but next door in shopping centre
Toilets Yes
Baby Changing No
Pay Phone No
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Elephant & Castle station
Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine Yes
ATM Machine - Note
  • In shopping centre
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Helpline - Primary Phone Number 0800 058 2844
Helpline - Primary Textphone Number 0800 975 1052
Helpline - Note The Helpline is available 7 days a week except Christmas Day.
Customer Help Points Yes
Staff Help No
Accessible Ticket Machines No
Accessible Ticket Office Counter No
Induction Loop Yes
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis Yes
Accessible Taxis - Note All 'welcome to station' posters display the number of a cab company which can supply an accessible vehicle.
Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage No part of station
Step Free Access Coverage - Note
  • Steps to main entrance from street level and steps to all platforms
Imparied Mobility Set Down No
Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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