Station Facilities: Elephant & Castle (EPH)
Current Station Information
Throughout 2009 there will be no cross-London First Capital Connect service at weekends or between 22.30 and 04.30 Monday to Friday. This is a key part of the Thameslink Programme. For more information, please visit the Thameslink Programme website.
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep EPH to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Part Time |
| Staffing Hours | Monday-Saturday 05:45-23:15 Sunday 09:00-21:00 |
| Staffing - Note |
|
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Sunday Closed Monday-Friday 07:00-20:15 Saturday Closed | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | No | ||||||
| Oyster PrePay | No | ||||||
| Penalty Fares |
Penalty Fares apply to journeys from Elephant & Castle station when travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Customer Service - Primary Phone Number | 0845 026 4700 |
| Customer Service - Fax Number | 0845 676 9904 |
| Customer Service - Minicom/Textphone (For customers with hearing impairments) | 0800 975 1052 |
| Customer Service - Address | Freepost RRBR-REEJ-KTKY FCC Customer Relations PO Box 443 PLYMOUTH PL4 6WP |
| Customer Service - Web Address | www.firstcapitalconnect.co.uk |
| Customer Service - Email Address | customer.relations.fcc@firstgroup.com |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Note | Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | None |
| Waiting Rooms - Note | on platforms |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | No |
| Toilets | Yes |
| Baby Changing | No |
| Showers | No |
| Pay Phone | No |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Elephant & Castle station |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| ATM Machine | Yes |
| Bureau de Change | No |
| Shops | No |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Helpline - Primary Phone Number | 0800 058 2844 |
| Helpline - Minicom/Textphone (For customers with hearing impairments) | 0800 975 1052 |
| Helpline - Note | The Helpline is available 7 days a week except Christmas Day. |
| Customer Help Points | Yes |
| Staff Help | Monday-Friday 05:45-23:15 Saturday 05:45-23:15 Sunday 09:00-21:00 |
| Accessible Ticket Machines | No |
| Accessible Ticket Office Counter | No |
| Induction Loop | Yes |
| Ramp for Train Access | No |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note | All 'welcome to station' posters display the number of a cab company which can supply an accessible vehicle. |
| Accessible Public Telephones | No |
| National Key Toilets | No |
| Step Free Access Coverage | No part of station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | No |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 5 |
| Cycle Storage Availability | Yes |
| Cycle Storage | 3 |
| Cycle Storage Sheltered | Yes |
| Cycle Storage CCTV | Yes |
| Cycle Storage Location | Platform 4 station entrance |
| Taxi Rank | Yes |
| Taxi Rank - Note | There is a rank located in Elephant Road. |
| Bus Services | No |
| Bus Services - Note | There is a shopping centre adjacent to the station with numerous bus stops. Full details of bus services and locations are displayed by the exits of the shopping centre. |
| Metro Services | No |
| Metro Services - Note | Interchange with LUL Northern Line |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |
QUICK JOURNEY PLANNER
LIVE DEPARTURES & ARRIVALS
