Last updated:Today at 04:18
Train companies affected:National Rail
Last updated:Today at 01:28
Train companies affected:National Rail
West Hampstead Thameslink station, Iverson Road, West Hampstead, Greater London, NW6 2RB
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The lifts are out of order between Platform 1 and the footbridge at West Hampstead Thameslink station.
Updated: 29 March 2024, 12:11
Zone 2
Yes
Yes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Yes
No
Yes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Yes
Yes
For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Yes
No
Yes
This station has step-free access to all platforms / the platform.
This is a Category A station: This station has step-free access to all platforms.
Assistance Meeting Point is the main entrance of the station next to bike rack and ticket machines
Yes
Yes
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Yes
Yes
No
Yes
Waiting areas may only be available during staffed hours at some locations.
There is a heated waiting areas on platform 1. Unheated shelters are available on platforms 2, 3 & 4.
Yes
Yes
No
Yes
At the entrance on Iverson Road.
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Yes
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Yes
No
No
Yes
Waiting areas may only be available during staffed hours at some locations.
There is a heated waiting areas on platform 1. Unheated shelters are available on platforms 2, 3 & 4.
Yes
Yes
ATM located in station entrance
Yes
No
42 spaces
Stands
Top of stairs by Platform 1
No
Yes
There are no cycle hire facilities at this station
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
No
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
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