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City Thameslink (CTK)

City Thameslink station, Ludgate Hill, London, EC4M 7JH

The escalators are out of order between the Holborn entrance and platforms 1 and 2 (in the direction towards the platforms) at City Thameslink station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 07:15 - 19:45
  • Opening Hours,Saturday: Unavailable
  • Opening Hours,Sunday: Unavailable
London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Available

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:00 - 23:30
  • Information Services Opening Times,Saturday: 08:00 - 21:00
  • Information Services Opening Times,Sunday: Unavailable

Staff Help Available

  • Staff Help Available,Monday to Friday: 05:00 - 23:30
  • Staff Help Available,Saturday: 08:00 - 21:00
  • Staff Help Available,Sunday: Unavailable

This station has level access between train and platform without assistance from staff.

Customer Help Points

Yes

The Assistance Meeting Point is by the ticket office.

Left Luggage

Unavailable

Lost Property

Available

If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.

Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

This is a Category B1 station: The Ludgate Hill entrance has step-free access (via lifts) to both platforms. The Holborn Viaduct entrance provides access to both platforms via stairs/escalators only. The Ludgate Hill and Holborn Viaduct entrances are approx. 350m apart via the street).

The Assistance Meeting Point is by the ticket office.

Ticket barriers and gates

Available

Accessible ticket machines

Available

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

This station has level access between train and platform without assistance from staff.

Accessible Toilets

Available

Accessible toilets at this station are accessed using a RADAR key.

Waiting rooms

Unavailable

There is no waiting room at this station

Seating area

Available

Seating is available on both platforms.

Please note that both platforms are underground.

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 3.6m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 05:00 - 23:30
  • Staff help available,Saturday: 08:00 - 21:00
  • Staff help available,Sunday: Unavailable

This station has level access between train and platform without assistance from staff.

Customer Help Points

Yes

The Assistance Meeting Point is by the ticket office.

Helpline
  • Helpline,Monday to Sunday: Available

The assisted travel helpline is not available on Christmas Day.

0800 058 2844

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 058 2844

  • Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Help Point location

There are Help Points

Toilets

Available

Located at the Ludgate Hill entrance.

Accessible Toilets

Available

Accessible toilets at this station are accessed using a RADAR key.

Baby Changing

Unavailable

Waiting Rooms

Unavailable

There is no waiting room at this station

Seating Area

Available

Seating is available on both platforms.

Please note that both platforms are underground.

Refreshment Facilities

Available

Shops

Available

Public Telephones

No

Public Wi-Fi

Unavailable

There is no WIFI at this station. However, WIFI is available onboard some trains which serve this station. More information about onboard WIFI can be found on the Thameslink website.

Bicycle Storage

Spaces

28 spaces

Type of Storage

Stands

Location

Located in Pilgrim Street.

Cycles are left at owners risk. Abandoned cycles may be removed

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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