Elstree & Borehamwood (ELS)

Managed by Thameslink 

 
Elstree & Borehamwood station
Allum Lane
Borehamwood
Hertfordshire
WD6 3LS
 

Station facilities

  • Station seating facilities

    Station seating facilities Waiting room available on platform 1,2 and 3
  • Trolleys

  • Refreshments

    Note
  • ATM machine

  • Toilets

    Toilets
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note
  • Tourist information office

  • Shops

    Shops
 
 

Elstree & Borehamwood

Stations made easy

Route planning around the station including maps and platforms

Show [ELS] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Front right hand side
Storage spaces
254
Storage CCTV
Yes
Car Park
Station Car Park
Operator
Indigo Park Solutions Ltd
Phone number
-
Web address
http://thameslinkrailway.com/parking
Note
For more information including tariffs and the number of spaces, including blue badge spaces please visit www.thameslinkrailway.com/parking or alternatively call Indigo Customer Services on 0330 123 5247 (open 24 hrs)
Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
0  with 3 accessible spaces available
This station is managed using number plate recognition. Blue badge holders must display their badge pack AND call/text the number shown at the station bays to register for free parking on the day of use. Failure to register will result in a postal penalty notice being issued. Blue badge packs MUST be displayed.
Free of charge
No
Daily rate
£0.00
Off peak rate
£0.00
Weekly rate
£0.00
Monthly rate
£0.00
3 Monthly rate
£0.00
Annual rate
£0.00
CCTV Coverage
No
Onward travel information
Information to plan your onward journey is available in a printable format ="http://www.nationalrail.co.uk/posters/ELS.pdf"
Taxi
YES
Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 20:30
Saturday 06:00 - 20:30
Sunday 06:30 - 21:15
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
You can top up pay-as-you-go on Oyster using the self service ticket machines. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued
No
Smartcards validators
Yes
Smartcards cannot be purchased from this station. Please apply online at: www.thameslinkrailway.com/thekeysmartcard
Penalty fares
Penalty fares apply for Thameslink 
London fare zone
Zone 6

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:45 - 20:45
Sunday 06:15 - 21:30
 
Customer help points
Yes
Lost Property
Yes
Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
Monday - Sunday 07:00 - 22:00
thameslinkrailway.com/lostproperty
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not accessible

Post box
Yes
Public Wi-Fi
Yes
Find WiFi Hotspots around this station
Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Accessible toilets
No
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
Access to this toilet requires a Radar key.
Waiting Rooms
Yes
Waiting rooms location
Waiting room available on platform 1,2 and 3
Waiting rooms opening hours

Waiting rooms normally available when station is staffed

Accessibility and mobility access

 
Helpline Contact
Please contact the helpline by phone on 0800 058 2844 or by emailing assistedtravel@thameslinkrailway.com to ensure that arrangements are in place.
Assisted travel
Please contact the helpline by phone on 0800 058 2844 or by emailing assistedtravel@thameslinkrailway.com to ensure that arrangements are in place.
Helpline opening hours
Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.

Staff help available
Yes
Staffing hours are shown in the 'Staffing and General services' section, however staff may be involved in other activities during these hours so please do book assistance where possible.
Staff help available opening times
Monday - Friday 05:45 - 20:45
Saturday 05:45 - 20:45
Sunday 06:00 - 21:30
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Newly built ticket office providing level access from the street. One window has low level counter. There are lifts to Platforms 1 to 4.
Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
Show [ELS] route

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