Station Facilities: Luton (LUT)

Managed by First Capital Connect 

Station Road
Luton
Bedfordshire

LU1 2LT

Last changed: 10:39 on 8 Sep 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep LUT to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
Staffing - Note

The station is closed to the public at night when trains are not running

CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 05:45-00:00 Sunday 06:45-00:00
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description There are four self service machines at this station which accept cash & credit/debit cards (chip & PIN enabled)
Telesales Yes
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Luton station when travelling with:

Penalty Fares do not apply if travelling with:

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845 026 4700
Customer Service - Fax Number 0845 676 9904
Customer Service - Primary Textphone Number 0800 975 1052
Customer Service - Address Freepost RRBR-REEJ-KTKY FCC Customer Relations PO Box 443 PLYMOUTH PL4 6WP
Customer Service - Web Address www.firstcapitalconnect.co.uk
Customer Service - Email Address customer.relations.fcc@firstgroup.com
Left Luggage No
Lost Property Yes
Lost Property - Note Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day.
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms None
Waiting Rooms - Note on platforms and in station buffet
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Toilets Yes
Baby Changing No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Luton station
Web Kiosk No
Post Box Yes
Tourist Information Office No
ATM Machine Yes
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Helpline - Primary Phone Number 0800 058 2844
Helpline - Primary Textphone Number 0800 975 1052
Helpline - Note The Helpline is available 7 days a week except Christmas Day.
Customer Help Points No
Staff Help Monday-Sunday 24 hours
Accessible Ticket Machines No
Accessible Ticket Office Counter No
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note All 'welcome to station' posters display the number of a cab company which can supply an accessible vehicle.
Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage Partial station
Step Free Access Coverage - Note
  • Lifts from street level (near bus station) to public overbridge allowing step free access to ticket hall. Level access from Hightown area. Footbridge with stairs to all platforms. There is also a 'barrow crossing' allowing step free access between platforms
Imparied Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Accessible Car Park Equipment - Note Car parking is free to blue or orange badge holders
Wheelchairs Yes

Transport Links ^ Top

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