Hayes (Kent) (HYS)

Managed by Southeastern 

 
Hayes station
Station Approach
Hayes
Greater London
BR2 7EN
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee shop
  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Hayes (Kent)

Stations made easy

Route planning around the station including maps and platforms

Show [HYS] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
on platform island
Storage spaces
20
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
No
Car Park
Station Car Park
Operator
Indigo Park Solutions UK Limited
Phone number
03301 235 247
Email address
customersupport.uk@parkindigo.com
Note

From 1st June - new off peak evening rate (after 18:00) - £1.50

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
117  with 3 accessible spaces available
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space 
Free of charge
No
Daily rate
£5.50
Off peak rate
£4.90
Saturday rate
£3.40
Sunday rate
£1.00
Weekly rate
£24.50
Monthly rate
£85.80
3 Monthly rate
£255.90
6 Monthly rate
£513.90
Annual rate
£928.30

From 1st June - new off peak evening rate (after 18:00) - £1.50

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Accessible taxis

Accessible taxis are available to book

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 19:30
Saturday 07:20 - 14:00
Sunday Closed
Public Holidays Closed

staff may not always be available during staffing times

Location

On way in to access trains

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
Dual Height counters
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

booking hall

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
No
Penalty fares
Penalty fares apply for Southeastern 
London fare zone
Zone 5

Staffing and general services

 
Information available from staff
YES 
Information services - opening times
Monday - Friday 06:10 - 19:30
Saturday 07:20 - 14:00
Sunday Closed

Staff may not always be available during staffing times

 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes
On platform
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Bus stop B, near "The Baby Rack" shop 

Facilities

 
ATM Machine
No
Refreshment facilities
Yes
Coffee shop
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Textphone 0800 783 4548
Staff help available
Yes
Staff may not always be available during staffing times - booking in advance is advised although not compulsory
Staff help available opening times
Monday - Friday 06:10 - 19:30
Saturday 07:20 - 14:00
Sunday Closed
Public Holidays Closed
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Short ramp access from car park to station. Terminal platform so there is step free interchange between platforms.
Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Friday 06:10 - 19:30
Saturday 07:20 - 14:00
Sunday Closed
Public Holidays Closed
Nearest station with more facilities CRS Code
Lewisham

Station Map

 
Station plan

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Stations made easy
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