Skip to main content

Advertisement

The National Rail App

Find out more about the National Rail app – how to get it, future updates, and what you can do in the app

Our customers told us they wanted a modern app that was clearer, gave them better disruption information and helped them to buy tickets, so that is what we have been working to deliver.

Just like our website, the National Rail app provides a clear and contemporary experience, making it easier and quicker to find the information you need, buy the train tickets you want, and keep up to date in real time on your journey.

To find out how to get the most out of the app, please visit our How to Use the National Rail App page.

The National Rail app is a new and evolving product and we are listening closely to customer feedback. We want to provide the best possible experience for customers, and are constantly working to improve user experience, so keep an eye out for new, and not-so-new, additions to the app coming soon.

Recent updates to the app

You can now:

  • plan an open return journey without having to specify a return date or time

  • select your journey with 1 click – just choose the fare you want from the options available in the Journey Planner and you are automatically progressed to the next stage

  • find the information you need on Live Trains with less scrolling, as departure and arrival information at the top of the page has been reduced in size

  • view more detailed pay as you go with contactless fare information in the Journey Planner results and ticket selection

  • save up to 10 favourite stations or journeys in a new menu item: My Travel

  • view your favourite stations and journeys, and recent stations and journeys, in Live Trains and Journey Planner

  • clear your recent history from Live Trains and Journey Planner

  • find all services that have already departed in the last 2 hours in Live Trains

  • view the newly renamed London Overground lines in Tube Status on the app

  • see calling points when all or part of the journey is made by bus

  • view more detailed Service Bulletins, which now fall into 1 of 4 new categories – Accessibility, Disruption, Engineering Works and Information. The bulletin types have related icons, and alerts have 3 colour-coded levels of severity: Minor (blue), Major (amber) and Severe (red)

  • see more Journey Planner details on each result card, meaning you need to scroll less

  • find and compare pay as you go fares, if applicable, for journeys more easily

  • buy tickets directly from Live Trains results with a simple click

What’s coming up in the app

Developing an app takes time, but we are committed to introducing new, and re-introducing old, features across the website and app that will allow users to:

  • see all departed services right back to the start of the day with further Live Trains enhancements

  • find better fare information for journeys that require more than 1 ticket

  • Pin My Journey – pin your current journey so that you can check for real-time updates

  • Save your Home and Work stations

We are also working to improve the look and feel and the overall customer experience.

Get the National Rail app

Minimum Requirements

To use the National Rail app, your device will need to run iOS 9.0 or above for iPhone and iPad, or Android 11.0 or above.


3 example images of mobile phone screens showing pages in the National Rail app, including Live Trains and My Travel

FAQs

Our customers told us they wanted a modern app that was clearer, gave them better disruption information and helped them to buy tickets. The new National Rail Enquiries app is an updated and improved version of the current app. It offers all the same great features, as well as some added extras, with more to come later in the year. You can:

  • Plan a journey

  • Check live trains

  • See real-time status and disruption details

  • Find stations and accessibility information

  • Access ticket information and buy tickets

  • See current London Underground and DLR status

Yes, an ad-free version of the app is available.

Yes, you can save up to 10 favourite stations in the My Travel section of the National Rail app.

You will also be able to see your 5 most recent station and journey searches in Live Trains, Journey Planner and Stations.

Yes, you can view trains that have departed in 10-minute increments up to 2 hours in the past from any National Rail station in Live Trains.

The new National Rail Enquiries app is available for download on iPhone 5S or later, running iOS 9.0 or above, and on Android smartphones running Android 11.0 or above.

It will either update automatically (if your device is set to auto update) or you will have the option to update in your app store.

No, you just need to update to the latest version, 10.0 or above.

No, you can’t revert to an older version once the new app is installed on your device.

Yes, the app uses exactly the same data, and provides the same real-time information.

Yes, we have worked with Shaw Trust to ensure the new National Rail App and website are compliant to WCAG AA level.

More information and our accessibility policy can be found on our Accessible Information page.

We have also added iPhone voiceover enhancements to several fields and menu items when accessing the site and app with an iOS device.

Advertisement