Accessible Information

Accessibility statement for the National Rail website and mobile application 

This accessibility statement applies to www.nationalrail.co.uk and the National Rail mobile application. 

This website is run by Train Information Services Limited, a subsidiary of Rail Delivery Group. 

We want as many people as possible to be able to use this website. For example, that means you should be able to: 

• change colours, contrast levels and fonts using browser or device settings 

• zoom in up to 400% without the text spilling off the screen 

• navigate most of the website using a keyboard or speech recognition software 

• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. AbilityNet(external link, opens in a new tab) has advice on making your device easier to use if you have a disability.  

How accessible is this website?

We know some parts of this website are not fully accessible: 

• you cannot modify the line height or spacing of text 

• most older PDF documents are not fully accessible to screen reader software 

• ‘Form labels’ have not been added in the ‘Season Ticket Calculator’ (managed by a third party) 

Feedback and contact information 

If you:

• find any problems not listed on this page

• think we’re not meeting accessibility requirements

• need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille

please contact National Rail Enquiries:

• email: [email protected]  

• call: 03457 48 49 50 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)(external link, opens in a new tab).  

Technical information about this website’s accessibility 

Train Information Services Limited is committed to making the National Rail website and mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  

Compliance status 

The website has been tested against the Web Content Accessibility Guidelines (WCAG) [2.1 or 2.2] AA standard. This website is partially compliant with the [Web Content Accessibility Guidelines version 2.1(external link, opens in a new tab) AA standard or Web Content Accessibility Guidelines version 2.2(external link, opens in a new tab) AA standard], due to the exemptions listed below.  

Exemptions 

The content listed below is non-accessible for the following reasons. 

Third-party managed content 

The National Rail website and mobile application acts as a hub of information provided by the train operating companies, station operating companies, and open access operators. On occasion, these content editors may add information to the website and/or mobile application that causes a non-compliance event (such as an empty link in HTML or an external link to a website no longer active). We plan to audit the content of the National Rail website and mobile application a minimum of twice per calendar year and provide support to content editors where their content is non-compliant.   

Third-party managed applications 

Some applications used on the National Rail website are provided to us by external suppliers and embedded in our site, for example the ‘Season Ticket Calculator’ and ‘Create Your Own Timetable’. As such, accessible matters within these applications will be managed by them and are not the responsibility of National Rail or Train Information Services Limited. 

We will work with our suppliers to ensure their applications are compliant to WCAG 2.2 

Non-compliance with the accessibility regulations 

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content). 

We plan to add text alternatives for all images. When we publish new content, we’ll make sure our use of images meets accessibility standards. 

PDFs and other documents 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards. 

Preparation of this accessibility statement 

This statement was prepared on 17 July 2024.  

This website was last tested on 11 November 2023 against the WCAG [2.1 or 2.2] AA standard. 

The test was carried out by Shaw Trust. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.