c2c (CC)

10/12/2017 19:21:32
http://www.c2c-online.co.uk

Information last updated 16 October 2018 02:46

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
contact@c2crail.co.uk
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
Major improvement work in the London Liverpool Street / Stratford area from Sunday 23 December to Tuesday 1 January
No c2c trains to / from London Liverpool Street on Saturday 29 and Sunday 30 December
No c2c trains to / from London Liverpool Street on Saturday 22 and Sunday 23 December
Buses replace trains between Barking and Grays via Rainham on Sunday 16 December
No c2c trains to / from London Liverpool Street on Sunday 16 December
Buses replace trains between Barking and Grays via Rainham on Sunday 2 December
No c2c services between London Liverpool Street and Barking on Sunday 2 December
No c2c trains to / from London Liverpool Street on Sunday 9 December
No trains between Barking and London Fenchurch Street from 23:30 each day between Monday 26 and Thursday 29 November
Amended service between Shoeburyness and Pitsea on Sunday 18 November
No c2c services between London Liverpool Street and Barking on Saturday 17 and Sunday 18 November
Changes to platforms for c2c services at Stratford from 22:30 Sunday 11 November
No c2c services to / from London Fenchurch Street after 23:30 from Monday 5 to Friday 9 November
CANCELLED: Engineering work between Southend Central and Shoeburyness on Sunday 25 November
Crossrail works to affect services to, from and via Stratford on Saturday 24 and Sunday 25 November
Buses replace trains between Barking (via Rainham) / Chafford Hundred and Pitsea on Sunday 28 October
No trains between Barking and London Fenchurch Street after 23:30 from Monday 15 to Thursday 18 October
Amended service between Pitsea and Shoeburyness on Sunday 21 October