c2c (CC)

10/12/2017 19:21:32
http://www.c2c-online.co.uk

Information last updated 09 January 2019 23:16

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
contact@c2crail.co.uk
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
Amended c2c service on Saturday 11 and Sunday 12 May
No c2c service at London Liverpool Street on Sunday 28 April
No trains to / from London Fenchurch Street on Saturday 27 April
No trains to / from London Fenchurch Street from 20:45 each night from Tuesday 23 until Thursday 25 April
No trains at London Fenchurch Street from Friday 19 until Monday 22 April
No c2c service at London Liverpool Street on Sunday 7 April
No trains at London Fenchurch Street on Saturday 13 and Sunday 14 April
No trains to / from London Fenchurch Street on Saturday 6 April
Buses replace trains between Barking and Grays via Rainham on Saturday 6 and Sunday 7 April
No trains to / from London Fenchurch Street from 23:30 each night between Monday 8 and Thursday 11 April
Buses replace trains between Pitsea and Upminster via Laindon on Sunday 17 March
No c2c trains to / from London Liverpool Street on Saturday 30 and Sunday 31 March
Buses replace trains between Pitsea and Upminster via Laindon on Saturday 23 and Sunday 24 March
No c2c services to / from London Liverpool Street on Saturday 23 or Sunday 24 March
No trains to / from London Fenchurch Street after 20:45 from Monday 18 to Thursday 21 March
No c2c services to / from London Liverpool Street on Saturday 16 or Sunday 17 March
No c2c service to / from London Liverpool Street on Saturday 9 and Sunday 10 March
Buses replace trains between Barking and Grays via Rainham on Saturday 9 and Sunday 10 March
Buses replace trains between Barking and Grays via Rainham on Saturday 2 and Sunday 3 March
No c2c service to / from London Liverpool Street on Saturday 2 and Sunday 3 March
No c2c trains to / from London Fenchurch Street after 23:30 from Monday 25 to Thursday 28 February
No c2c trains to / from London Liverpool Street on Saturday 23 and Sunday 24 February