c2c (CC)

10/12/2017 19:21:32
http://www.c2c-online.co.uk

Information last updated 12 November 2018 14:01

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
contact@c2crail.co.uk
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
No c2c trains to / from London Fenchurch Street after 23:30 from Monday 25 to Thursday 28 February
No c2c trains to / from London Liverpool Street on Saturday 23 and Sunday 24 February
CANCELLED: Engineering work between London Liverpool Street and Barking on Sunday 17 February
Buses replace trains between Barking / Upminster and Pitsea via Grays on Sunday 17 February
No trains to / from London Fenchurch Street on Saturday 16 February
Amended service each night from 22:35 between Barking and Upminster from Monday 11 to Thursday 14 February
No c2c trains to / from London Liverpool Street on Saturday 9 and Sunday 10 February
Buses replace trains between Grays and Barking via Rainham on Saturday 9 and Sunday 10 February
No trains to / from London Fenchurch Street after 20:45 from Monday 4 to Thursday 7 February
Buses replace trains between Grays and Barking via Rainham on Saturday 2 and Sunday 3 February
No c2c trains to / from London Liverpool Street on Saturday 2 and Sunday 3 February
Amended c2c service to / from London Liverpool Street on Sunday 27 January
No c2c service between London Liverpool Street and Shoeburyness on Sunday 20 January
No trains to / from London Fenchurch Street after 20:45 from Monday 21 to Thursday 24 January
No c2c services to / from London Fenchurch Street after 23:30 from Monday 14 to Thursday 17 January
Buses replace trains between Barking and Grays via Rainham on Sunday 13 January
No trains between London Liverpool Street and Barking on Sunday 13 January
Buses replace trains between Shoeburyness and Southend Central on Sunday 13 January
No c2c trains to / from London Liverpool Street on Saturday 29 and Sunday 30 December
No c2c trains to / from London Liverpool Street from 22:00 Saturday 22 and all day Sunday 23 December
Buses replace trains between Barking and Grays via Rainham on Sunday 16 December
No c2c trains to / from London Liverpool Street on Sunday 16 December
No c2c trains to / from London Liverpool Street on Sunday 9 December