c2c (CC)

10/12/2017 19:21:32
http://www.c2c-online.co.uk

Information last updated 23 May 2018 19:32

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
contact@c2crail.co.uk
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
No c2c services to / from London Fenchurch Street after 20:45 from Monday 3 to Thursday 6 September
No c2c services at London Liverpool Street on Sunday 2 September
Buses replace trains between Pitsea and Shoeburyness on Saturday 14 and Sunday 15 July
No late night trains between London Fenchurch Street and Barking from Monday 13 to Thursday 16 August
No trains between Barking and London Liverpool Street on Sunday 12 August
Amended overnight c2c services from Monday 13 to Thursday 16 August
Buses replace late night trains between Upminster and Pitsea via Laindon from Monday 6 to Thursday 9 August
No trains between Barking and London Liverpool Street on Sunday 5 August
Buses replace trains between Barking and Pitsea via Rainham on Sunday 5 August
Buses replace late night services between Upminster and Pitsea via Laindon from Monday 30 July to Wednesday 1 August
Amended overnight c2c services from Monday 23 to Thursday 26 July
No trains between Barking and London Fenchurch Street on Saturday 7 July
No trains between Barking and London Liverpool Street on Sunday 8 July
No trains between London Fenchurch Street and Barking from 20:45 until the end of service each night from Monday 2 to Thursday 5 July
Amended c2c service on Saturday 30 June and Sunday 1 July
Buses replace trains between Shoeburyness and Southend Central until 10:00 on Sunday 24 June
No trains between Barking and London Fenchurch Street on Saturday 23 June
Buses replace trains between Grays and Pitsea each night from 22:40 from Monday 18 to Thursday 21 June