c2c (CC)

14/08/2017 10:48:12
http://www.c2c-online.co.uk

Information last updated 15 September 2017 20:24

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
contact@c2crail.co.uk
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
No overnight c2c services to / from London Fenchurch Street from 23:30 from Monday 4 to Thursday 7 December
No c2c services at London Liverpool Street on Sunday 10 December until 20:00
Amended service between Upminster and Laindon / Ockendon between 08:00 and 16:00 on Sunday 3 December
No trains at Shoeburyness on Sunday 26 November
Amended service between Colchester / Billericay / Barking and London Liverpool Street on Saturday 18 and Sunday 19 November
No c2c trains to or from London Liverpool Street on Sunday 12 November
No trains to and from London Fenchurch Street from 20:45 until the end of service each night from Monday 13 to Thursday 16 November
Amended service between Shenfield, Barking and London Liverpool Street on Saturday 4 and Sunday 5 November
Buses replace trains between Barking, Upminster and Grays / Pitsea via Ockendon on Sunday 29 October
Amended service between Upminster and Pitsea via Laindon on until 16:00 Sunday 22 October
No c2c service to / from London Fenchurch Street from 20:45 on Monday 23 until Thursday 26 October
Amended service between Shenfield, Barking and London Liverpool Street on Saturday 28 and Sunday 29 October
No trains between Ingatestone, Wickford, Shenfield, Barking and Stratford on Saturday 21 and Sunday 22 October
Buses replace trains between Upminster and Pitsea via Laindon on Saturday 14 and Sunday 15 October
Amended service between London Liverpool Street and Shoeburyness on Sunday 8 October
Buses replace overnight trains between Stanford-le-Hope and Pitsea from Monday 9 to Thursday 12 October
No c2c services between London Liverpool Street and Barking on Saturday 7 October
No trains between London Fenchurch Street and Barking on Saturday 30 September
No c2c service to / from London Fenchurch Street from 20:45 on Monday 2 until Thursday 5 October
Buses replace trains between Southend Central and Shoeburyness on Sunday 24 September
No c2c services between London Liverpool Street and Barking on Sunday 24 September