c2c (CC)

29/01/2016 15:24:15
http://www.c2c-online.co.uk

Information last updated 10 March 2017 15:19

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
contact@c2crail.co.uk
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
Amended service between Shoeburyness and London Liverpool Street via Laindon on Sunday 18 June
Amended c2c services to and from London Fenchurch Street and London Liverpool Street on Sunday 11 June
Amended services between Barking and London Fenchurch Street from 23:30 Tuesday 30 May to Thursday 1 June
Amended c2c service to and from London Liverpool Street on Saturday 3 and Sunday 4 June
No c2c services between Barking and London Liverpool Street from Saturday 27 to Monday 29 May
Amended c2c service on Sunday 21 May
No c2c services to or from London Liverpool Street on Saturday 20 May
Buses replace trains between Barking and Grays via Rainham and Upminster and Pitsea via Ockendon on Sunday 7 May
Amended c2c service between London Liverpool Street and Shoeburyness on Sunday 7 May
Amended late night c2c service between Shoeburyness and London Fenchurch Street from Monday 08 to Friday 12 May
Buses replace overnight trains between Grays and Pitsea from Tuesday 2 to Thursday 5 May
Buses replace trains between Barking / Chafford Hundred and Pitsea via Grays from Saturday 29 April until Monday 1 May
No c2c services to or from London Liverpool Street on Saturday 29 and Sunday 30 April
Buses replace trains between Barking / Chafford Hundred and Pitsea via Grays on Sunday 23 April
Amended c2c service between London Liverpool Street and Shoeburyness on Saturday 15 and Sunday 16 April
No trains between London Liverpool Street and Barking / Ingatestone / Billericay on Saturday 8 and Sunday 9 April
Amended c2c service between London Liverpool Street and Shoeburyness on Sunday 2 April
No c2c trains to / from London Fenchurch Street each night from 20:40 Monday 27 to Thursday 30 March