Grand Central (GC)

15/05/2018 09:48:20
http://www.grandcentralrail.com

Information last updated 18 December 2018 17:06

Company Information

Managing Director
Richard McClean 
Head Office
 
Phone
03456034852 
Address
3rd Floor
Northern House, Rougier Street
York

YO1 6HZ
Email address
customer.services@grandcentralrail.com  
Contact note
The company is an "open access" operator on the National Rail network and operates services linking Sunderland, Hartlepool, Bradford Interchange, Halifax (and other northern England locations) and London Kings Cross.
Network map
Download network map Grand Central map PDF

Support & information

Customer services
 
Primary Phone
03456034852
Textphone number
1800103448110072 (For customers with hearing impairments)
Address
Customer Relations Manager, Grand Central Rail
PO Box 5871
Sheffield

S1 9GP
Web address
GrandCentralRail.com
Email address
customer.services@grandcentralrail.com
Note

Opening hours

08:00 - 18:00

Lost Property
 
Address
-
-
-

-
Note

For trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 .

For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.

Assisted Travel
 
Phone
03448110072
Textphone number
03445561400 (For customers with hearing impairments)

Ticketing & Fares

Telesales

 

Phone
03448110071
Textphone number
1800103448110072  (For customers with hearing impairments)
Address



Web address
GrandCentralRail.com
Email address
customer.services@grandcentralrail.com
Contact note

Tickets delivered by First Class Post (free) will be dispatched within 24 hours and you will receive your tickets within 5 days.

Self-service ticket machine (free) You will need the payment card used and your collection reference. Tickets will be ready for collection 2 hours after booking.

Next day delivery (£6.00) Guaranteed ticket delivery by 1pm the next working day. You will need to sign for your tickets on delivery.

Opening hours

Monday to Sunday - 08:00 - 22:00

Group Travel
 
Phone
03456034852
Textphone number
1800103448110072  (For customers with hearing impairments)
Web address
grandcentralrail.com/tickets-timetables/upgrades-and-discounts/group-bookings/
Business Travel
 
Phone
03456034852
Textphone number
1800103448110072  (For customers with hearing impairments)
Email address
info@grandcentralrail.com
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between London and Stevenage via Welwyn Garden City on Sunday 10 March
Amended 15:48 London Kings Cross to Bradford Interchange service on Saturday 23 March
Amended services between Middlesbrough and Northallerton / Darlington / Hartlepool on Saturday 23 and Sunday 24 March
Amended train service to / from London Kings Cross on Sunday 24 March
Amended train service to / from London Kings Cross on Sunday 17 March
Buses replace trains between York and Darlington from 20:00 on Saturday 16 until 10:00 on Sunday 17 March
Amended 15:48 London Kings Cross to Bradford Interchange service on Saturday 16 March
Buses replace trains between Bradford Interchange and Hebden Bridge / Huddersfield until 11:00 on Sunday 10 March
Amended services between Middlesbrough and York / Northallerton / Darlington / Hartlepool on Saturday 9 and Sunday 10 March
Amended 15:48 London Kings Cross to Bradford Interchange Grand Central service on Saturday 9 March
Amended 19:27 London Kings Cross to Sunderland service on Saturday 2 March
Amended 15:58 London Kings Cross to Bradford Interchange Grand Central service on Saturday 2 March
Amended service between London and Stevenage via Welwyn Garden City on Sunday 3 March
Amended service between Stevenage and London Kings Cross / Moorgate on Sunday 24 February
Amended service between Stevenage and London via Potters Bar on Sunday 17 February
Amended services to / from Peterborough on Sunday 10 February
Amended services to / from Peterborough on Sunday 3 February