Grand Central (GC)

16/07/2014 15:17:51
http://www.grandcentralrail.co.uk

Information last updated 23 August 2014 13:09

Company Information

Managing Director
Richard McClean 
Head Office
 
Phone
0845 6034852 
Address
River House
17 Museum Street
York

YO1 7DJ
Email address
customer.services@grandcentralrail.com  
Contact note
The company is an "open access" operator on the National Rail network and operates services linking Sunderland, Hartlepool and London King's Cross.
Network map
Download network map Grand Central map PDF

Support & information

Customer services
-
Primary Phone
03456034852
Address
Customer Relations Manager - Grand Central Rail
Cannon House, 18 The Priory, Queensway
Birmingham

B4 6BS
Web address
GrandCentralRail.com
Email address
customer.services@grandcentralrail.com
Note

Opening hours

Monday to Friday - 09:00  - 17:00 

Lost Property

 

Address
-
-
-

-
Note

For trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 .

For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.

Assisted Travel

 

Phone
03448110072
Textphone number
0845 305 6815 (For customers with hearing impairments)

Ticketing & Fares

Telesales

 

Phone
03448110071
Textphone number
0845 305 6815 (For customers with hearing impairments)
Address



Contact note

Tickets delivered by First Class Post (free) will be dispatched within 24 hours and you will receive your tickets within 5 days.

Self-service ticket machine (free) You will need the payment card used and your collection reference. Tickets will be ready for collection 2 hours after booking.

Next day delivery (£6.00) Guaranteed ticket delivery by 1pm the next working day. You will need to sign for your tickets on delivery.

Opening hours

Monday to Sunday - 08:00 - 22:00

Group Travel

 

Phone
0845 603 4852
Business Travel

 

Phone
0845 603 4852
Textphone number
- (For customers with hearing impairments)
Email address
info@grandcentralrail.com
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works