Grand Central (GC)

20/01/2015 14:40:52
http://www.grandcentralrail.com

Information last updated 20 January 2015 14:51

Company Information

Managing Director
Richard McClean 
Head Office
 
Phone
0845 6034852 
Address
River House
17 Museum Street
York

YO1 7DJ
Email address
customer.services@grandcentralrail.com  
Contact note
The company is an "open access" operator on the National Rail network and operates services linking Sunderland, Hartlepool, Bradford Interchange, Halifax (and other northern England locations) and London Kings Cross.
Network map
Download network map Grand Central map PDF

Support & information

Customer services
-
Primary Phone
03456034852
Address
Customer Relations Manager - Grand Central Rail
Cannon House, 18 The Priory, Queensway
Birmingham

B4 6BS
Web address
GrandCentralRail.com
Email address
customer.services@grandcentralrail.com
Note

Opening hours

Monday to Friday - 09:00  - 17:00 

Lost Property

 

Address
-
-
-

-
Note

For trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 .

For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.

Assisted Travel

 

Phone
03448110072
Textphone number
0845 305 6815 (For customers with hearing impairments)

Ticketing & Fares

Telesales

 

Phone
03448110071
Textphone number
0845 305 6815 (For customers with hearing impairments)
Address



Contact note

Tickets delivered by First Class Post (free) will be dispatched within 24 hours and you will receive your tickets within 5 days.

Self-service ticket machine (free) You will need the payment card used and your collection reference. Tickets will be ready for collection 2 hours after booking.

Next day delivery (£6.00) Guaranteed ticket delivery by 1pm the next working day. You will need to sign for your tickets on delivery.

Opening hours

Monday to Sunday - 08:00 - 22:00

Group Travel

 

Phone
0845 603 4852
Business Travel

 

Phone
0845 603 4852
Textphone number
- (For customers with hearing impairments)
Email address
info@grandcentralrail.com
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Doncaster and Selby on Saturday 18 and until 12:30 Sunday 19 April 2015
Amended Grand Central trains to / from Bradford Interchange on Saturday 18 April 2015
Amended Grand Central services from Monday 30 March to Wednesday 01 April 2015
No trains between Retford and Peterborough on Saturday 28 and until 12:30 Sunday 29 March 2015
Amended service to and from Bradford Interchange on Saturday 21 March 2015
Amended 07:58 Bradford Interchange to London Kings Cross on Sunday 22 March 2015
Amended service in the Peterborough area from 13:25 on Saturday 21 until 12:00 on Sunday 22 March 2015
Amended 07:58 Bradford Interchange to London Kings Cross on Sunday 15 March 2015
Amended service between Doncaster and Peterborough from 13:00 on Saturday 14 until 12:00 on Sunday 15 March 2015
Amended service in the Peterborough area on Saturday 7 and until 12:00 on Sunday 8 March 2015
Amended 07:58 Bradford Interchange to London Kings Cross on Sunday 1 March 2015
No trains between Retford and Peterborough on Saturday 28 February and until 12:30 Sunday 1 March 2015
Amended service in the Halifax area on Saturday 21 and Sunday 22 February 2015
Amended services through Doncaster from 22:40 on Saturday 21 until 09:30 on Sunday 22 February 2015
Amended services at Doncaster from 22:40 Saturday 14 until 09:30 Sunday 15 February 2015
Amended services at Doncaster from 22:40 Saturday 7 until 09:30 Sunday 8 February 2015
Reduced services to / from London Kings Cross on Saturday 7 and Sunday 8 February 2015
Amended service between Welwyn Garden City / Hitchin and Peterborough from 20:00 on Saturday 31 January until 12:00 on Sunday 1 February 2015