Great Western Railway (GW)

24/09/2018 10:34:53
http://www.gwr.com

Information last updated 15 January 2019 13:31

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Bristol Parkway and Cardiff Central on Friday 19 April
Amended late night service between Reading and Didcot Parkway on Friday 19 April
Amended service between Cardiff Central and Newport on Sunday 7 April
Buses replace trains between Reading / Aldershot and Guildford on Sunday 7 April
Amended overnight / early morning services between London Paddington and Slough on Saturday 6 and Sunday 7 April
Amended evening services between London Paddington and Reading on Monday 1, Wednesday 3 and Thursday 4 April
Amended 23:30 London Paddington to Cardiff Central service from Monday 1 to Wednesday 3 April
Amended late night / early morning services from London Paddington on Saturday 30 and Sunday 31 March
Buses replace morning trains between Reading and Basingstoke on Sunday 24 March
Amended late night / early morning services from London Paddington on Saturday 23 and Sunday 24 March
Amended evening / early morning trains in the Exeter area on Monday 18 and Tuesday 19 March
Amended late night / early morning services from London Paddington on Saturday 16 and Sunday 17 March
Amended evening / morning services between Reading to Gatwick Airport on Saturday 16 and Sunday 17 March
Amended 21:03 London Paddington to Plymouth service on Wednesday 10 and Thursday 11 April
Amended 21:45 Penzance to London Paddington on Tuesday 9 April
No trains at Pangbourne from 23:50 until the end of service on Friday 5 April
Retimed late night service between Bristol Parkway and Newport on Thursday 4 April
Revised 23:27 Cardiff Central to Bristol Temple Meads service from Monday 1 to Wednesday 3 April
No late night / early morning trains at Burnham and Taplow from Monday 1 to Friday 5 April
Amended service to and from Portsmouth Harbour on Sunday 24 March
Amended service between Reading and Guildford until 07:00 on Sunday 31 March
Amended service between Newport and Cardiff Central from 23:45 on Saturday 30 and all day on Sunday 31 March
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 30 and Sunday 31 March
Amended overnight / early morning Great Western Railway service from Monday 25 to Friday 29 March
Buses replace trains between Guildford and Gatwick Airport on Sunday 24 March
Buses replace trains until 10:05 between Reading and Newbury / Bedwyn on Sunday 24 March
Amended morning trains in the Westbury area on Sunday 24 March
Buses replace trains between Yeovil Pen Mill / Wareham and Weymouth on Sunday 24 March
Buses replace trains to / from Newquay on Saturday 23 and Sunday 24 March
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 23 and Sunday 24 March
Buses replace trains between Port Talbot Parkway and Swansea on Saturday 23 and Sunday 24 March
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 23 March
Amended services in the Bristol area from Monday 18 to Thursday 21 March
Buses replace evening / morning trains at Pangbourne from Monday 18 to Friday 22 March
Amended 23:51 London Paddington to Reading service on Monday 18 March
Amended evening services between Plymouth and Exeter St Davids from Monday 18 to Wednesday 20 March
Buses replace trains to / from Burnham and Taplow from Monday 18 to Thursday 21 March
Amended services between Bridgend and Cardiff Central via Pontyclun / Rhoose on Sunday 17 March
Buses replace trains between Reading and Basingstoke until 15:20 on Sunday 17 March
Buses replace trains between Par and Newquay on Saturday 16 and Sunday 17 March
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 16 and Sunday 17 March
Amended service from London Paddington to Bristol Temple Meads on Sunday 10 March
Buses replace early morning / late night trains to and from Burnham and Taplow on Saturday 9 and all day Sunday 10 March
Amended 09:18 Paignton to London Paddington on Saturday 9 March
Amended 22:45 London Paddington to Swansea service from Monday 11 to Thursday 14 March
Amended 23:36 Swindon to Cheltenham Spa from Monday 11 to Thursday 14 March
Amended service between Cardiff Central and Newport on Saturday 9 and Sunday 10 March
Buses replace trains between Guildford and Redhill / Gatwick Airport on Sunday 10 March
Buses replace trains between Neath and Swansea / Carmarthen on Saturday 9 and Sunday 10 March
Amended 23:10 Bristol Temple Meads to Frome on Saturday 9 March
Buses replace trains between Weymouth and Dorchester West / Wareham on Sunday 10 March
Buses replace trains between Maidenhead and Bourne End / Marlow from 23:00 on Saturday 9 and all day Sunday 10 March
Buses replace trains to / from Pangbourne on Sunday 10 March
Amended service between Taunton and Plymouth on Saturday 2 March
Amended late night service between Reading and Didcot Parkway on Friday 8 March
Buses replace late night / early morning trains between Burnham and Taplow from Monday 4 to Friday 8 March
Amended service between Swindon and Bristol Temple Meads from 23:40 each night from Monday 4 until Thursday 7 March
Amended 23:36 Swindon to Gloucester from Monday 4 to Thursday 7 March
Amended 23:20 Bristol Temple Meads to Frome service from Monday 4 to Thursday 7 March
Amended service between London Paddington and Reading from Monday 4 to Thursday 7 March
Reduced service at Burnham on Sunday 3 March
Buses replace trains between Cardiff Central and Swansea on Saturday 2 and Sunday 3 March
Amended services in the Guildford area on Sunday 3 March
Buses replace trains to / from Southampton Central on Sunday 3 March
Amended long distance services from London Paddington on Saturday 16 February until 19:45
Buses replace trains to / from Southampton Central on Sunday 24 February
Buses replace late night trains between Oxford and Worcester Shrub Hill on Monday 25 and Tuesday 26 February
Amended evening services between Reading and Bath Spa from Monday 25 to Thursday 28 February
Amended early morning / late night service at Burnham on Sunday 24 February
Buses replace late night trains between Maidenhead and Bourne End / Marlow on Saturday 23 February
Buses replace evening trains to / from Burnham and Taplow on Saturday 23 February
Amended early morning and late evening service between Reading and Didcot Parkway on Saturday 23 and Sunday 24 February
Amended late night Great Western Railway service between London Paddington and Cardiff Central / Swansea on Thursday 21 February
Amended 08:15 Weston-super-Mare to London Paddington service on Sunday 17 February
Amended 00:04 Exmouth to Exeter St Davids from Tuesday 5 to Thursday 7 February
Amended early morning service through Westbury on Sunday 17 February
No trains between Taunton and Exeter St Davids from Monday 18 February to Friday 8 March
Amended 22:16 Barnstaple to Exmouth from Monday 4 to Wednesday 6 February
Amended early morning and late evening service between Maidenhead and Marlow on Saturday 16 and Sunday 17 February
Amended late night / early morning service between Guildford and Gatwick Airport from Monday 18 to Friday 22 February
No trains at Burnham or Taplow on Saturday 16 and Sunday 17 February
Amended early morning and late evening service at Pangbourne on Saturday 16 and Sunday 17 February
Amended 23:51 London Paddington to Reading service from Monday 18 to Thursday 21 February
Amended 23:27 Cardiff Central to Bristol Temple Meads from Monday 18 to Wednesday 20 February
Amended service between Cardiff Central and Bridgend on Sunday 27 January
Retimed services from London Paddington from 22:30 to 23:30 on Saturday 26 January
Buses replace overnight trains to / from Burnham and Taplow from Monday 18 to Friday 22 February
Buses replace trains between Worcester Foregate Street and Cheltenham Spa / Evesham on Sunday 17 February
Buses replace overnight trains to / from Pangbourne from Monday 18 to Friday 22 February
Buses replace trains between Bristol Parkway / Severn Tunnel Junction and Cardiff Central on Sunday 17 February
Buses replace trains between Cardiff Central and Newport on Sunday 10 February
Buses replace trains between Swindon and Kemble / Bristol Parkway / Chippenham late night Saturday 9 and Sunday 10 February
Buses replace trains between Southampton Central and Bournemouth / Eastleigh / Fareham / Romsey on Saturday 16 and Sunday 17 February
Buses replace trains between Eastleigh and Southampton Central / Brockenhurst on Saturday 9 and Sunday 10 February
Buses replace trains between Newton Abbot and Plymouth from 23:30 on Saturday 16 and all day Sunday 17 February
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 16 February
Buses replace trains between between Reading and Basingstoke until 08:30 on Sunday 10 February
Buses replace trains between Reading and Guildford on Sunday 10 February
Amended Great Western Railway service on Friday 8 February
Buses replace trains between Truro and Penzance on Saturday 9 and Sunday 10 February
Buses replace trains between Exeter St Davids and Barnstaple on Saturday 9 and Sunday 10 February
Amended late night / early morning Great Western Railway services from Monday 11 to Friday 15 February
Buses replace trains to / from Pangbourne on Friday 8 February
Amended 23:51 London Paddington to Reading service from Monday 4 to Thursday 7 February
Amended evening Great Western Railway services in the Bristol Temple Meads area from Monday 4 to Thursday 7 February
Amended late night service between London Paddington and Reading from Monday 4 to Friday 8 February
Buses replace trains between Bridgend and Swansea / Carmarthen on Sunday 3 February
Buses replace trains to / from Westbury on Sunday 3 February
Buses replace overnight train services between London Paddington and Reading on Sunday 3 February
Buses replace trains between Exeter St Davids and Barnstaple on Saturday 2 and Sunday 3 February
Buses replace trains between Maidenhead and Marlow from 22:50 on Saturday 2 and all day on Sunday 3 February
Buses replace trains to / from Burnham and Taplow after 23:45 on Saturday 2 and all day on Sunday 3 February
Buses replace evening trains to / from Pangbourne on Saturday 2 and Sunday 3 February
Buses replace trains between Winchester / Eastleigh and Southampton Central / Fareham on Saturday 2 and Sunday 3 February
Buses replace trains between Birmingham New Street / Worcester Shrub Hill and Cheltenham Spa / Gloucester on Saturday 2 and Sunday 3 February
Amended late night / early morning Great Western Railway service on Thursday 31 January and Friday 1 February
Amended 23:36 Swindon to Gloucester service from Monday 28 to Thursday 31 January
Amended service in the Portsmouth area on Sunday 27 January
Amended service between Redhill and Gatwick Airport on Sunday 27 January
Buses replace trains between Exeter St Davids and Plymouth on Sunday 27 January
Amended service between Didcot Parkway and Swindon on Sunday 27 January
Buses replace trains until 08:30 between Reading and Basingstoke on Sunday 27 January
CANCELLED: Engineering work between Redhill and Gatwick Airport on Friday 25 January
Amended late night / early morning trains between Totnes and Plymouth on Thursday 24 and Friday 25 January
Amended evening services between London Paddington and Swansea from Monday 21 to Thursday 24 January
Amended evening services in the Bristol Temple Meads area from Monday 21 to Thursday 24 January
Buses replace overnight trains to / from Pangbourne from Monday 21 to Friday 25 January
Amended 23:51 London Paddington to Reading service on Monday 21, Wednesday 23 and Thursday 24 January
Buses replace overnight trains to / from Burnham and Taplow on Monday 21 and Tuesday 22 January