Great Western Railway (GW)

14/05/2018 14:08:05
http://www.gwr.com

Information last updated 17 September 2018 12:47

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-

-
Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
-
-
-

-
Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace evening trains to / from Pangbourne on Sunday 9 December
Amended train services between Bristol Temple Meads and Avonmouth on Sunday 9 December
Buses replace trains to / from Bristol Parkway on the evening of Saturday 8 and on Sunday 9 December
Amended 23:20 London Paddington to Didcot Parkway service on Saturday 1 December
Buses replace trains between Bristol Temple Meads and Severn Beach on Saturday 1 and Sunday 2 December
Buses replace trains between Plymouth / Liskeard and St Austell on Saturday 1 and Sunday 2 December
Reduced service to / from Bristol Parkway on Saturday 1 and Sunday 2 December
Amended late night / early morning Great Western Railway trains from Monday 3 to Thursday 7 December
Buses replace trains between Swansea and Carmarthen on Sunday 25 November
Revised local service between Swindon and Westbury on Sunday 25 November
Amended local service between London Paddington and Reading service on Sunday 25 November
Buses replace trains to / from Pangbourne after 23:00 on Sunday 25 November
Retimed trains between Reading and Redhill on Sunday 25 November
Amended Great Western Railway service through Westbury on Sunday 25 November until 09:00
Buses replace trains between Reading and Basingstoke on Sunday 25 November
Buses replace trains between Liskeard and St Austell on Saturday 24 and Sunday 25 November
Amended 04:45 Bristol Temple Meads and London Paddington from Tuesday 27 to Friday 30 November
Amended late night service between Bristol Temple Meads and Severn Beach from Monday 26 to Thursday 29 November
Amended service between Bristol Temple Meads and Patchway from 23:40 to 23:59 each night between Monday 26 and Friday 30 November
Amended late night service between Hayes & Harlington and Reading from Monday 26 to Friday 30 November
Amended late night service between Exeter St Davids and Exmouth from Monday 26 to Thursday 29 November
Amended service between Severn Tunnel Junction and Patchway from 23:30 until 23:59 between Monday 26 and Thursday 29 November
Amended late night / early morning service between Tilehurst and Didcot Parkway from Monday 26 and Friday 30 November
Buses replace trains between Bedwyn and Reading from 00:01 until 03:30 on Monday 26 November
Amended service between Moreton-in-Marsh and Worcester Shrub Hill between Monday 19 and Friday 23 November
Amended early morning service between Reading West and Newbury between Tuesday 20 and Friday 23 November
Amended late night service between Taunton and Tiverton Parkway on Monday 19, Tuesday 20 and Thursday 22 November
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 24 November
Amended Great Western Railway service from London Paddington between 22:45 and 23:30 on Saturday 24 November
No trains between Cardiff Central and Bridgend from 22:35 on Sunday 18 November
Amended service between Oxford / Great Malvern and Hereford on Saturday 24 and Sunday 25 November
Buses replace trains between Swansea and Cardiff Central until 08:50 on Sunday 18 November
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 18 November
Buses replace trains between Reading and Wokingham / Bracknell on Sunday 18 November
Amended 23:45 London Paddington to Penzance Night Riviera service on Friday 23 November
Amended 21:15 and 22:45 London Paddington to Swansea service from Monday 19 to Thursday 22 November
Amended late night / early morning service to and from Bristol Temple Meads from Monday 19 to Friday 23 November
Amended 05:02 Reading to London Paddington service on Monday 19 November
Amended late night service between Reading and Gatwick Airport from Monday 19 to Thursday 22 November
Amended service between Havant and Brighton on Saturday 17 and Sunday 18 November
Amended service between London Paddington and Reading on Saturday 17 and Sunday 18 November
Amended service between Reading and Didcot Parkway each night from 23:00 on Saturday 17 and Sunday 18 November
Buses replace trains between Carmarthen and Pantyffynnon / Swansea on Sunday 18 November
Amended service between Oxford / Great Malvern and Hereford on Saturday 17 and Sunday 18 November
Buses replace late night trains to / from Burnham and Taplow on Friday 16 November
Buses replace evening trains to / from Pangbourne on Friday 16 November
Amended Great Western Railway services from Monday 12 to Thursday 15 November
Amended evening Great Western Railway services in the London / Reading area from Monday 12 to Friday 16 November
Buses replace morning / evening trains to / from Burnham and Taplow from Monday 12 to Friday 16 November
Buses replace trains between Bristol Temple Meads / Bristol Parkway and Bath Spa until 13:00 on Sunday 11 November
Buses replace evening trains to / from Pangbourne on Sunday 11 November
Buses replace trains between Reading and Basingstoke from 21:30 on Saturday 10 until 10:10 on Sunday 11 November
Buses replace trains to / from Burnham and Taplow from 22:45 on Saturday 10 and all day on Sunday 11 November
Buses replace trains between Newton Abbot and Paignton until 15:55 on Sunday 11 November
Amended Great Western Railway services to / from London Paddington on Sunday 4 November
Buses replace trains between Reading and Basingstoke after 23:00 on Saturday 3 November
Amended Great Western Railway services in the Westbury area until 09:15 on Sunday 4 November
Amended 23:20 London Paddington to Didcot Parkway service on Saturday 3 November
Buses replace trains between Barnham and Brighton on Sunday 4 November
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 3 November
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 4 November
No Great Western Railway services to and from Weymouth on Saturday 3 and Sunday 4 November
No trains between Par and Newquay on Saturday 3 and Sunday 4 November
Buses replace trains to / from Pangbourne after 23:00 on Saturday 3 and Sunday 4 November
Amended service between Reading and Bedwyn from 22:00 on Saturday 3 November until 11:00 on Sunday 4 November
Amended early morning trains between London Paddington and Reading on Tuesday 30 October, Thursday 1 and Friday 2 November
Amended late night Great Western Railway services on Monday 29, Wednesday 31 October and Thursday 1 November
Amended early morning services to and from London Paddington on Sunday 28 October
Buses replace trains to / from Pangbourne after 23:00 on Sunday 28 October
Amended service between Reading and Bedwyn from 21:30 on Saturday 27 until 10:00 on Sunday 28 October
Buses replace trains between Bristol Temple Meads and Bristol Parkway / Severn Beach from Saturday 27 October until Sunday 25 November
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 27 until 10:00 on Sunday 28 October
Amended late night services from London Paddington on Saturday 27 October
Amended evening London Paddington to Reading / Oxford services on Friday 2 November
Buses replace overnight trains to / from Pangbourne from Monday 29 October to Friday 2 November
Amended 08:19 Romsey to Brighton on Sunday 28 October
Amended service at Burnham on Sunday 28 October
Buses replace trains between Castle Cary and Weymouth on Sunday 28 October
Buses replace trains between Bristol Temple Meads and Avonmouth / Severn Beach on Saturday 27 and Sunday 28 October
Buses replace trains between Guildford and Redhill / Gatwick Airport on Saturday 27 and Sunday 28 October
Amended evening services between London Paddington and Cardiff Central / Swansea from Monday 22 to Friday 26 October
Retimed trains between Reading and Redhill until 18:50 on Sunday 21 October
Amended service between Bristol Temple Meads / Swindon and Westbury until 18:50 on Sunday 21 October
Amended service between London Paddington and Reading on Sunday 21 October
Amended service between Newport and Severn Tunnel Junction on Saturday 20 and Sunday 21 October
Amended service at Salisbury on Saturday 20 and Sunday 21 October
Buses replace trains between Cardiff Central and Bridgend via Barry until 12:25 on Sunday 21 October
Buses replace evening trains between Pangbourne and Tilehurst on Sunday 21 October
Buses replace trains between Reading and Basingstoke from 22:30 on Saturday 20 until 19:10 on Sunday 21 October
Amended evening services between London Paddington and Didcot Parkway on Saturday 20 October
Buses replace early morning trains to / from Burnham and Taplow on Saturday 20 October
Buses replace trains between Shrewsbury and Knighton / Newport from Saturday 20 until 06:00 on Monday 22 October
Amended service between Reading and Didcot Parkway from 23:55 on Friday 19 October
Amended overnight midweek service at Bristol from the night of Monday 15 until the morning of Friday 19 October
Amended midweek Great Western Railway service between Taunton and Penzance from Monday 15 until Friday 19 October
Amended midweek Great Western Railway service between London Paddington and Reading from Monday 15 to Friday 19 October
Amended Great Western Railway service at Westbury until 09:25 on Sunday 14 October
Amended service between Didcot Parkway and Reading on Sunday 14 October
Buses replace trains between Truro and Falmouth Docks on Sunday 14 October
Amended service at Guildford on Sunday 14 October
Amended service between Frome / Warminster and Westbury on Saturday 13 and Sunday 14 October
Amended service at Burnham and Taplow from 23:45 on Saturday 13 and all day on Sunday 14 October
Amended Great Western Railway service at Hereford on Saturday 13 October
Amended service at Southampton Central on Sunday 14 October
Buses replace trains between Truro and Penzance on Saturday 13 and Sunday 14 October
Amended service at Bristol on Saturday 13 and Sunday 14 October
Engineering work taking place on various WEEKDAYS and most WEEKENDS between Reading and Newbury in 2018
Amended 08:00 Swansea to London Paddington service on Sunday 23 September
Amended services from London Paddington on Sunday 23 September
Amended 23:20 Bristol Temple Meads to Frome service from Monday 17 to Thursday 20 September
Buses replace trains between Eastleigh and Brockenhurst / Fareham on Saturday 6 and Sunday 7 October
Amended evening services in the Bristol Parkway / Patchway area from Monday 8 to Wednesday 10 October
Amended 18:22 London Paddington to Hereford service from Monday 8 to Wednesday 10 October
No trains at Taplow or Burnham before 05:30 on Monday 8 October
Amended 06:03 Reading to Gatwick Airport service on Sunday 7 October
Amended evening services between London Paddington and Swansea on Sunday 7 October
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 7 October
Buses replace trains to / from Pangbourne after 23:00 on Sunday 7 October
Buses replace trains to / from Burnham and Taplow after 23:45 on Saturday 6 and all day on Sunday 7 October
Buses replace trains to / from Pangbourne from 23:10 onwards on Saturday 6 October
Buses replace trains between Shrewsbury and Knighton / Hereford from 21:45 on Friday 5 to 05:00 Monday 8 October
Amended late night midweek Great Western Railway service between Plymouth and Penzance on Friday 12 October
Amended late night midweek Great Western Railway service between Bristol Temple Meads and Bristol Parkway from Tuesday 9 until Friday 12 October
Amended overnight midweek Great Western Railway service between Wokingham and Reading from Monday 8 until Thursday 11 October
Amended late night Great Western Railway service between Cardiff Central and Bridgend from Monday 8 until Thursday 11 October
Amended late night midweek service between Bristol Temple Meads and Severn Beach from Monday 8 until Wednesday 10 October
Amended overnight High Speed Services to / from London Paddington on Saturday 22 and Sunday 23 September
Amended Great Western Railway trains in the Westbury area from start of service until 09:25 Sunday 23 September
No trains at Pangbourne after 23:00 until end of service on Saturday 22 September
Amended late night services at Exeter St Davids on Wednesday 26 and Thursday 27 September
Amended evening London Paddington to Cardiff Central / Swansea services on Thursday 4 October
No trains at Burnham and Taplow from start of service to 06:30 Saturday 22 September
Buses replace overnight trains between Neath and Carmarthen from Monday 1 to Friday 5 October
Amended 23:20 Bristol Temple Meads to Frome service from Monday 1 to Thursday 4 October
Buses replace trains between Guildford and Redhill / Gatwick Airport on Sunday 23 September
Buses replace overnight trains to / from Pangbourne from Monday 1 to Thursday 4 October
Buses replace evening trains to / from Burnham and Taplow on Monday 1 to Friday 5 October
No late night / early morning trains at Pangbourne from Monday 24 to Thursday 27 September
Buses replace trains between Guildford and Aldershot / Reading on Sunday 30 September
Buses replace trains between Exeter St Davids and Exmouth / Honiton on Sunday 30 September
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 30 September
Buses replace evening trains to / from Pangbourne on Sunday 30 September
Buses replace trains between Southampton Central and Romsey / Eastleigh / Portsmouth Harbour from 22:15 on Saturday 29 until 22:15 on Sunday 30 September
Amended services to / from London Paddington from 21:00 on Saturday 29 until 06:30 on Sunday 30 September
Amended 07:13 Hereford to London Paddington service on Saturday 29 September
Buses replace trains between Clifton Down and Severn Beach on Saturday 22 and Sunday 23 September
Amended service between Reading and Basingstoke from Saturday 22 until 00:30 on Monday 24 September
Amended 03:54 Swansea to London Paddington service from Tuesday 18 to Thursday 20 September
Major improvement work at Bristol Parkway from Saturday 15 September until Sunday 7 October
Buses replace evening trains to / from Pangbourne from Monday 17 to Friday 21 September
Amended evening London Paddington to Swansea services from Monday 17 to Wednesday 19 September
Amended services between London Paddington and Reading on Monday 17, Wednesday 19 and Thursday 20 September