Great Western Railway (GW)

21/09/2016 09:37:05
http://www.gwr.com

Information last updated 07 December 2016 07:14

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWRfeedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended 05:12 Taunton to Bristol Temple Meads service from Tuesday 28 February to Friday 3 March
Amended late night service to and from Bristol Temple Meads from Monday 27 February to Thursday 2 March
Amended service to and from Bristol Temple Meads from Monday 27 February to Friday 3 March
Amended overnight service between London Paddington and Swansea from Monday 27 February until Wednesday 1 March
Amended trains through Guildford 19 February
Buses replace trains between Frome and Castle Cary on Sunday 19 February
Amended service at Burnham on Sunday 19 February
Amended service between Reading and Gatwick Airport from Monday 20 to Friday 24 February
Amended service between Didcot Parkway and Chippenham / Bristol Parkway from Monday 20 to Thursday 23 February
Amended overnight service at Pangbourne from Monday 20 to Friday 24 February
Amended Great Western Railway service between Reading and Basingstoke each night from Monday 13 until Friday 17 February
Amended overnight Great Western Railway services from Monday 13 to Friday 17 February
Amended service between Southampton and Bournemouth / Portsmouth / Eastleigh on Sunday 19 February
No trains at Pangbourne from 22:40 on Saturday 18 until 10:30 on Sunday 19 February
Amended service between Reading and Guildford on Sunday 12 February
Amended service between Cardiff Central and Bristol Temple Meads on Sunday 12 February
Amended service between Reading and Didcot Parkway on Sunday 12 February
Amended 06:00 Portsmouth Harbour to Cardiff Central service on Saturday 18 February
Buses replace trains between Swansea and Port Talbot Parkway from 23:30 on Saturday 11 and all day Sunday 12 February
Amended service between Bristol Temple Meads and Frome overnight on Saturday 11 until 10:30 on Sunday 12 February
Reduced overnight service to Burnham and Taplow from Monday 13 to Thursday 16 February
Buses replace trains between Port Talbot Parkway and Swansea on Saturday 4 and Sunday 5 February
Amended Great Western Railway service to and from London Paddington and Greenford on Saturday 4 and Sunday 5 February
Amended service between Fareham and Havant / Portsmouth Harbour on Saturday 11 and Sunday 12 February
Amended overnight service to Burnham and Taplow on Saturday 11 and Sunday 12 February
Buses replace trains between Liskeard and Par on Saturday 11 and Sunday 12 February
Amended service between Fareham and Havant / Portsmouth Harbour on Saturday 4 and Sunday 5 February
Amended late night service at Pangbourne on Friday 10 February
Amended Great Western Railway services from Monday 6 to Friday 10 February
Buses replace trains between Liskeard and Par on Saturday 4 and Sunday 5 February
Amended overnight service between London Paddington and Swansea from Monday 6 until Wednesday 8 February
Reduced overnight service to Burnham and Taplow from Monday 6 to Thursday 9 February
Amended service at Pangbourne on Monday 6 February
Buses replace trains between Reading and Guildford / Ascot on Sunday 29 January
Buses replace trains between Bath Spa / Chippenham and Westbury on Sunday 29 January
Buses replace trains between Bath Spa / Chippenham and Westbury on Sunday 22 January
Buses replace trains between Swansea and Port Talbot Parkway on Saturday 28 and Sunday 29 January
Amended Great Western Railway service to and from London Paddington on Saturday 28 and Sunday 29 January
No trains at Pangbourne from 21:00 on Saturday 28 until 10:30 on Sunday 29 January
Amended service between Truro and Penzance on Saturday 28 and Sunday 29 January
Buses replace trains between Reading and Ascot / Guildford on Sunday 22 January
Amended late night Great Western Railway services from Monday 30 January to Thursday 2 February
Amended late night London Paddington to Penzance service on Friday 3 February
Buses replace trains between Exeter St Davids and Barnstaple on Saturday 21 and Sunday 22 January
Amended service between Brighton and Chichester / Littlehampton on Saturday 21 and Sunday 22 January
Buses replace trains between Swansea and Port Talbot Parkway on Saturday 21 and Sunday 22 January
Amended service to and from London Paddington on Saturday 21 and Sunday 22 January
Amended service between Didcot Parkway and Chippenham / Bristol Parkway from Monday 23 to Thursday 26 January
No trains at Pangbourne from approximately 23:10 on Friday 27 January
Amended 04:32 Reading to Gatwick Airport service from Tuesday 24 to Friday 27 January
Amended 04:00 Oxford to London Paddington service from Tuesday 24 to Thursday 26 January
No trains at Pangbourne from 22:40 on Saturday 21 until 10:30 on Sunday 22 January
Amended 23:18 Gatwick Airport to Reading service from Monday 23 to Thursday 26 January
Amended 23:30 London Paddington to Cardiff Central from Monday 23 to Wednesday 25 January
Amended service between Truro and Penzance on Saturday 21 and Sunday 22 January
Amended service between Tilehurst and Didcot Parkway from Monday 23 to Wednesday 25 January
Amended early morning service between Bristol Temple Meads and London Paddington on Tuesday 17 to Friday 20 January
Buses replace trains between Reading and Newbury from 00:01 on Tuesday 17 to Friday 20 January
Buses replace trains between Bath Spa / Chippenham and Westbury on Sunday 15 January
Amended service between Reading and Bedwyn on Saturday 15 January until 10:00
Buses replace trains between Bristol Parkway and Bristol Temple Meads from 23:40, Monday 16 to Thursday 19 January
Engineering work is taking place between Cardiff Central and Bridgend from 23:15 Monday 16 to Thursday 19 January
Reduced overnight service to Burnham and Taplow from Monday 16 to Friday 20 January
Amended 23:30 London Paddington to Cardiff Central from Monday 16 to Thursday 19 January
Amended late night London Paddington to Penzance service on Friday 20 January
Amended service to, from and via Basingstoke on Saturday 14 and Sunday 15 January
Amended Service to and from London Paddington on Saturday 14 and Sunday 15 January
No trains at Pangbourne from 21:30 on Sunday 15 January
Buses replace trains between Reading and Bedwyn from 21:24 on Monday 16 to Thursday 19 January
Amended service at Pangbourne on Monday 16 January
Buses replace trains between Swansea and Port Talbot Parkway on Saturday 14 and Sunday 15 January
Buses replace trains between Maidenhead and Marlow on Saturday 14 and Sunday 15 January
Amended service between Truro and Penzance on Saturday 14 and Sunday 15 January
Amended service between Fareham and Havant / Portsmouth Harbour until 15:45 on Sunday 8 January
Buses replace trains between Maidenhead and Marlow on Saturday 7 and Sunday 8 January
Amended service to and from London Paddington on Saturday 7 and Sunday 8 January
Buses replace trains between Swansea and Bridgend on Sunday 8 January
Amended service between Truro and Penzance on Saturday 7 and Sunday 8 January
Reduced late night service at Pangbourne on Friday 13 January
Amended late night London Paddington to Penzance service on Friday 13 January
Reduced overnight service to Burnham and Taplow from Monday 9 to Friday 13 January
Amended late night service to and from Exeter St. Davids from Monday 9 to Wednesday 11 January
Amended Great Western Railway service on Friday 6 January
Reduced overnight service to Burnham and Taplow from Tuesday 3 to Friday 6 January
Major improvement work at London Paddington from Saturday 24 December until Monday 2 January
No trains at Pangbourne from 23:20 on Tuesday 27 December to Sunday 1 January
Buses replace trains between Maidenhead and Marlow from Saturday 24 to Monday 2 January
Buses replace trains between Newport and Cardiff Central from Tuesday 27 December to Monday 2 January
Amended overnight Great Western Railway service from Monday 19 to Friday 23 December
Buses replace trains between Bristol Parkway and Patchway from 23:25 Saturday 17 to 15:35 Sunday 18 December
Amended Great Western Railway service to and from London Paddington on Saturday 17 and Sunday 18 December
Amended service between London Paddington and Slough on Sunday 11 December
Amended service between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 11 December
Amended service between Reading and Oxford on Sunday 11 December
Amended service between Purley / Reigate and Gatwick Airport on Sunday 11 December
Amended service between Bristol Temple Meads and Severn Beach after 19:30 on Saturday 10 and all day Sunday 11 December
Amended overnight Great Western Railway services from Monday 12 to Thursday 15 December
Amended service between Bristol Temple Meads and Frome from 23:45 on Saturday 10 until 11:30 on Sunday 11 December
Amended service to and from London Paddington on Saturday 10 December
Buses replace trains between Swansea and Carmarthen on Sunday 11 December
No trains at Pangbourne from 22:40 Saturday 10 until 10:45 Sunday 11 December
Amended service between Cardiff Central and Newport on Saturday 10 December
Buses replace trains between Oxford and Hanborough / Banbury on Sunday 11 December
Amended Great Western Railway services from Monday 5 to Friday 9 December