Great Western Railway (GW)

24/09/2018 10:34:53
http://www.gwr.com

Information last updated 19 November 2018 10:52

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended evening services from London Paddington on Saturday 12 January
Amended Great Western Railway services to / from Brighton on Saturday 22 Deccember
Buses replace trains to / from Pangbourne on Friday 8 February
Amended 23:51 London Paddington to Reading service from Tuesday 5 to Thursday 7 February
Amended evening Great Western Railway services in the Bristol Temple Meads area from Monday 4 to Thursday 7 February
Buses replace overnight trains to / from Burnham and Taplow from Monday 4 to Friday 8 February
Buses replace trains between Bridgend and Swansea on Sunday 3 February
Buses replace trains to / from Westbury on Sunday 3 February
Buses replace overnight train services between London Paddington and Reading on Sunday 3 February
Buses replace trains between Exeter St Davids and Barnstaple on Saturday 2 and Sunday 3 February
Buses replace trains between Maidenhead and Marlow from 22:50 on Saturday 2 and all day on Sunday 3 February
Buses replace trains to / from Burnham and Taplow after 23:45 on Saturday 2 and all day on Sunday 3 February
Buses replace evening trains to / from Pangbourne on Saturday 2 and Sunday 3 February
Buses replace trains between Winchester / Eastleigh and Southampton Central / Fareham on Saturday 2 and Sunday 3 February
Buses replace trains between Birmingham New Street / Worcester Shrub Hill and Cheltenham Spa / Gloucester on Saturday 2 and Sunday 3 February
Amended late night / early morning Great Western Railway service on Thursday 31 January and Friday 1 February
Amended 23:36 Swindon to Gloucester service from Monday 28 to Thursday 31 January
Amended service in the Portsmouth area on Sunday 27 January
Amended service between Redhill and Gatwick Airport on Saturday 26 and Sunday 27 January
Buses replace morning trains between Reading and Basingstoke on Sunday 30 December
Buses replace overnight / early morning trains to / from Burnham and Taplow on Friday 28 December
Buses replace trains between Exeter St Davids and Plymouth on Sunday 27 January
Amended service between Didcot Parkway and Swindon on Sunday 27 January
Buses replace trains until 08:30 between Reading and Basingstoke on Sunday 27 January
Amended service between London Paddington and Reading early morning on Sunday 20 January
Amended service between Reading / Westbury and Bristol on Saturday 19 and until 08:15 on Sunday 20 January
Amended service between Newport and Cardiff Central on Saturday 19 and Sunday 20 January
Amended service between Exeter St Davids and Plymouth on Saturday 19 and Sunday 20 January
Amended 23:34 Reading to Gatwick Airport service on Friday 25 January
Amended overnight trains between Totnes and Plymouth on Thursday 24 January
Amended evening services between London Paddington and Swansea from Monday 21 to Thursday 24 January
Amended evening services in the Bristol Temple Meads area from Monday 21 to Thursday 24 January
Buses replace overnight trains to / from Pangbourne from Monday 21 to Friday 25 January
Amended 23:51 London Paddington to Reading service on Monday 21, Wednesday 23 and Thursday 24 January
Buses replace overnight trains to / from Burnham and Taplow on Monday 21 and Tuesday 22 January
Amended 07:53 Swansea to London Paddington service on Sunday 13 January
Buses replace trains between Maidenhead and Marlow until 09:30 on Sunday 13 January
Buses replace the 00:30 and 01:00 London Paddington to Reading services on Sunday 13 January
Buses replace evening trains to / from Pangbourne on Sunday 13 January
Amended service between Chichester and Angmering on Saturday 12 January
Buses replace trains between Crediton and Barnstaple on Saturday 12 and Sunday 13 January
Buses replace trains to / from Burnham and Taplow until 06:30 on Saturday 12 January
Amended evening Great Western Railway services between Monday 14 and Thursday 17 January
Buses replace trains to / from Swindon on Sunday 6 January
Amended service between Swindon and Westbury via Melksham on Sunday 6 January
Buses replace trains in the Salisbury area on Sunday 6 January
Amended Great Western Railway late night / early morning service from Monday 7 to Friday 11 January
Buses replace trains between Crediton and Barnstaple on Saturday 5 and Sunday 6 January
Amended 23:20 London Paddington to Didcot Parkway service on Saturday 15 December
Buses replace trains to / from Didcot Parkway on Sunday 16 December
Amended early morning services to / from London Paddington on Monday 17 December
Amended evening services between Cardiff Central and Bridgend on Wednesday 2 and Thursday 3 January
Major improvement work at Guildford from Tuesday 25 to Sunday 30 December
Amended evening train services between Cardiff Central and Bridgend via Pontyclun on Sunday 30 December
Buses replace trains to / from Pangbourne on Sunday 30 December
Major improvement work at Westbury from Sunday 23 December to Thursday 3 January
Major improvement work between Patchway and Severn Tunnel Junction / Chepstow from Tuesday 25 December to Tuesday 1 January
Buses replace trains to / from Pangbourne after 23:45 on Friday 28 December
Major improvement work at London Paddington from Sunday 23 to Monday 31 December
Buses replace evening trains to / from Burnham or Taplow on Thursday 27 December
Amended 20:23 Weymouth to Bristol Temple Meads service on Saturday 22 December
Amended 23:49 Didcot Parkway to London Paddington service on Saturday 22 December
CANCELLED: Engineering work is taking place between Bradford-on-Avon and Castle Cary on Sunday 16 December until 09:25
CANCELLED: Engineering work between Reading and Reading West / Newbury, after 23:00 on Sunday 16 December
Amended train services between Bristol Temple Meads and Avonmouth on Sunday 16 December
Buses replace trains to / from Bristol Parkway on Sunday 16 December
Buses replace trains between Dorchester West / Wareham and Weymouth on Sunday 16 December
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 15 December
Buses replace evening trains between Westbury and Taunton from Monday 17 to Thursday 20 December
Buses replace trains to / from Burnham and Taplow until 06:30 on Saturday 15 December
Diverted 23:36 Swindon to Gloucester service from Monday 17 to Thursday 20 December
Buses replace trains between Eastleigh / Southampton Central and Portsmouth Harbour on Saturday 15 and Sunday 16 December
Buses replace trains between Swansea and Carmarthen on Sunday 2 December
Buses replace morning / evening trains between Reading and Basingstoke on Sunday 2 December
Amended services between Twyford and Henley-on-Thames from 16:00 until 21:10 on Sunday 2 December
Amended train services to / from London Paddington on Sunday 2 December
Buses replace evening trains to / from Pangbourne on Sunday 2 December
Amended late night midweek Great Western Rail service from Monday 10 to Thursday 13 December
Buses replace trains between Portsmouth Harbour and Havant / Fareham on Sunday 9 December
Amended service to / from Pangbourne on Friday 14 December
Amended service to / from Pangbourne on Monday 10 December
Buses replace morning / evening trains to / from Burnham and Taplow from Monday 10 to Friday 14 December
Buses replace trains between Reigate and Redhill / Gatwick Airport on Saturday 8 evening and all day on Sunday 9 December
Buses replace trains to / from Burnham and Taplow on the evening of Saturday 8 and all day on Sunday 9 December
Buses replace trains between Maidenhead and Marlow on Sunday 9 December
Buses replace morning / evening trains between Reading and Basingstoke on Saturday 8 and Sunday 9 December
Buses replace evening trains to / from Pangbourne on Sunday 9 December
Amended train services between Bristol Temple Meads and Avonmouth on Sunday 9 December
Buses replace trains to / from Bristol Parkway on the evening of Saturday 8 and on Sunday 9 December
Amended 23:20 London Paddington to Didcot Parkway service on Saturday 1 December
Buses replace trains between Bristol Temple Meads and Severn Beach on Saturday 1 and Sunday 2 December
Buses replace trains between Plymouth / Liskeard and St Austell on Saturday 1 and Sunday 2 December
Reduced service to / from Bristol Parkway on Saturday 1 and Sunday 2 December
Amended late night / early morning Great Western Railway trains from Monday 3 to Thursday 7 December
Buses replace trains between Swansea and Carmarthen on Sunday 25 November
Revised local service between Swindon and Westbury on Sunday 25 November
Amended local service between London Paddington and Reading service on Sunday 25 November
Buses replace trains to / from Pangbourne after 23:00 on Sunday 25 November
Retimed trains between Reading and Redhill on Sunday 25 November
Amended Great Western Railway service through Westbury on Sunday 25 November until 09:00
Buses replace trains between Reading and Basingstoke on Sunday 25 November
Buses replace trains between Liskeard and St Austell on Saturday 24 and Sunday 25 November
Amended 23:45 service between London Paddington and Penzance on Friday 30 November
Amended 04:45 Bristol Temple Meads and London Paddington from Tuesday 27 to Friday 30 November
Amended late night service between Bristol Temple Meads and Severn Beach from Monday 26 to Thursday 29 November
Amended service between Bristol Temple Meads and Patchway from 23:40 to 23:59 each night between Monday 26 and Friday 30 November
Amended late night service between Hayes & Harlington and Reading from Monday 26 to Friday 30 November
Amended late night service between Exeter St Davids and Exmouth from Monday 26 to Thursday 29 November
Amended service between Severn Tunnel Junction and Patchway from 23:30 until 23:59 between Monday 26 and Thursday 29 November
Amended late night / early morning service between Tilehurst and Didcot Parkway from Monday 26 and Friday 30 November
Buses replace trains between Bedwyn and Reading from 00:01 until 03:30 on Monday 26 November
Amended service between Moreton-in-Marsh and Worcester Shrub Hill between Monday 19 and Friday 23 November
Amended early morning service between Reading West and Newbury between Tuesday 20 and Friday 23 November
Amended late night service between Taunton and Tiverton Parkway on Monday 19, Tuesday 20 and Thursday 22 November
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 24 November
Amended Great Western Railway service from London Paddington between 22:45 and 23:30 on Saturday 24 November
Amended service between Oxford / Great Malvern and Hereford on Saturday 24 and Sunday 25 November
Amended 23:45 London Paddington to Penzance Night Riviera service on Friday 23 November
Amended 21:15 and 22:45 London Paddington to Swansea service from Monday 19 to Thursday 22 November
Amended late night / early morning service to and from Bristol Temple Meads from Monday 19 to Friday 23 November
Amended late night service between Reading and Gatwick Airport from Monday 19 to Thursday 22 November