Great Western Railway (GW)

14/05/2018 14:08:05
http://www.gwr.com

Information last updated 22 July 2018 09:29

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Truro and Falmouth Docks on Sunday 14 October
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 13 October
Amended late evening trains at Burnham and Taplow from 23:45 on Saturday 13 October
Amended Great Western Railway service at Hereford on Saturday 13 October
Buses replace trains between Truro and Penzance on Saturday 13 and Sunday 14 October
Amended service at Bristol on Saturday 13 and Sunday 14 October
Engineering work taking place on various WEEKDAYS and most WEEKENDS between Reading and Newbury in 2018
Amended 08:00 Swansea to London Paddington service on Sunday 23 September
Amended services from London Paddington on Sunday 23 September
Amended 23:20 Bristol Temple Meads to Frome service from Monday 17 to Thursday 20 September
Amended morning services from London Paddington on Sunday 16 September
Buses replace trains between Eastleigh and Brockenhurst / Fareham on Saturday 6 and Sunday 7 October
Amended evening services in the Bristol Parkway / Patchway area from Monday 8 to Wednesday 10 October
Amended 18:22 London Paddington to Hereford service from Monday 8 to Wednesday 10 October
No trains at Taplow or Burnham before 05:30 on Monday 8 October
Amended 06:03 Reading to Gatwick Airport service on Sunday 7 October
Amended evening services between London Paddington and Swansea on Sunday 7 October
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 7 October
Buses replace trains to / from Pangbourne after 23:00 on Sunday 7 October
Buses replace trains to / from Burnham and Taplow after 23:45 on Saturday 6 and all day on Sunday 7 October
Buses replace trains to / from Pangbourne from 23:10 onwards on Saturday 6 October
Buses replace trains between Shrewsbury and Knighton / Hereford from 21:45 on Friday 5 to 05:00 Monday 8 October
Amended late night midweek Great Western Railway service between Plymouth and Penzance on Friday 12 October
Amended late night midweek Great Western Railway service between Bristol Temple Meads and Bristol Parkway from Tuesday 9 until Friday 12 October
Amended overnight midweek Great Western Railway service between Wokingham and Reading from Monday 8 until Friday 12 October
Amended late night Great Western Railway service between Cardiff Central and Bridgend from Monday 8 until Thursday 11 October
Amended late night midweek service between Bristol Temple Meads and Severn Beach from Monday 8 until Wednesday 10 October
Amended overnight High Speed Services to / from London Paddington on Saturday 22 and Sunday 23 September
Amended Great Western Railway trains in the Westbury area from start of service until 09:25 Sunday 23 September
No trains at Pangbourne after 23:00 until end of service on Saturday 22 September
Amended late night services at Exeter St Davids on Wednesday 26 and Thursday 27 September
Amended evening London Paddington to Cardiff Central / Swansea services on Thursday 4 October
No trains at Burnham and Taplow from start of service to 06:30 Saturday 22 September
Buses replace overnight trains between Neath and Carmarthen from Monday 1 to Friday 5 October
Amended 23:20 Bristol Temple Meads to Frome service from Monday 1 to Thursday 4 October
Buses replace trains between Guildford and Redhill / Gatwick Airport on Sunday 23 September
Buses replace overnight trains to / from Pangbourne from Monday 1 to Thursday 4 October
Buses replace evening trains to / from Burnham and Taplow on Monday 1 to Friday 5 October
No late night / early morning trains at Pangbourne from Monday 24 to Thursday 27 September
Buses replace trains between Guildford and Aldershot / Reading on Sunday 30 September
Buses replace trains between Exeter St Davids and Exmouth / Honiton on Sunday 30 September
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 30 September
Buses replace evening trains to / from Pangbourne on Sunday 30 September
Buses replace trains between Southampton Central and Romsey / Eastleigh / Portsmouth Harbour from 22:15 on Saturday 29 until 22:15 on Sunday 30 September
Amended services to / from London Paddington from 21:00 on Saturday 29 until 06:30 on Sunday 30 September
Amended 07:13 Hereford to London Paddington service on Saturday 29 September
Buses replace evening / morning trains to / from Pangbourne from Monday 24 to Thursday 27 September
Amended services between London Paddington and Didcot Parkway from 23:20 on Saturday 4 until 08:55 on Sunday 5 August
Buses replace trains between Clifton Down and Severn Beach on Saturday 22 and Sunday 23 September
Amended service between Reading and Basingstoke from Saturday 22 until 00:30 on Monday 24 September
Amended evening services from London Paddington on Friday 7 September
Buses replace overnight trains between London Paddington and Reading on Sunday 16 September
Buses replace evening trains to / from Pangbourne on Sunday 16 September
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 15 and Sunday 16 September
Buses replace trains between Reading and Bedwyn from 21:00 on Saturday 15 and Sunday 16 September
Amended 03:54 Swansea to London Paddington service from Tuesday 18 to Thursday 20 September
Major improvement work at Bristol Parkway from Saturday 15 September until Sunday 7 October
Amended services between London Paddington and Reading after 22:00 on Saturday 15 September
Buses replace evening trains to / from Pangbourne from Monday 17 to Friday 21 September
Amended evening London Paddington to Swansea services from Monday 17 to Wednesday 19 September
Amended services in the Southampton Central area until 22:15 on Sunday 16 September
Amended 23:55 Paignton to Exeter St Davids service on Monday 17 September
Amended services between London Paddington and Reading on Monday 17, Wednesday 19 and Thursday 20 September
Amended services to / from London Paddington on Sunday 5 August
Buses replace overnight trains between Guildford and Redhill from Monday 10 to Thursday 13 September
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 10 to Thursday 13 September
CANCELLED Engineering work between Taunton and Exeter St Davids on Wednesday 12 and Thursday 13 September
Amended service between London Paddington and West of England / South Wales from Monday 10 to Thursday 13 September
Buses replace trains between Cosham / Havant and Portsmouth Harbour on Sunday 9 September
Buses replace trains between Romsey and Southampton Central from 22:15 on Saturday 8 until 22:15 on Sunday 9 September
Buses replace trains between Reigate and Gatwick Airport from 23:45 on Saturday 8 and all day on Sunday 9 September
Buses replace trains between Reading and Bedwyn from 21:00 on Saturday 8 and on Sunday 9 September
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 8 and on Sunday 9 September
Buses replace trains between Tilehurst and Pangbourne after 23:00 on Saturday 8 and Sunday 9 September
Amended evening services between Swindon and Bristol Parkway on Saturday 28 July
Amended evening services in the Taunton area from Monday 3 to Thursday 6 September
Buses replace evening / morning trains to / from Pangbourne from Monday 3 to Friday 7 September
Amended Great Western Railway services in the Bristol Parkway area from Monday 3 to Thursday 6 September
Buses replace late night / early morning trains between Burnham / Taplow and Slough from Monday 3 to Thursday 6 September
Amended service between Reading and Didcot Parkway from 23:00 on Sunday 2 September
Amended service between Barnham and Brighton on Saturday 1 and Sunday 2 September
Amended overnight service between Westbury and Frome on Saturday 1 into the morning on Sunday 2 September
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 1 and early morning / late evening on Sunday 2 September
Amended service between London Paddington and Reading from 23:45 on Saturday 1 and all day on Sunday 2 September
Amended service between Reading and Bedwyn from 21:10 on Saturday 1 and morning / evening on Sunday 2 September
Amended all day service between Reading and Bedwyn from Tuesday 28 until Thursday 30 August
Amended evening services in the Bristol Temple Meads area from Monday 27 to Thursday 30 August
Amended evening services between Cardiff Central and Bridgend from Monday 27 to Thursday 30 August
Amended evening services between Cardiff Central and Bridgend on Sunday 26 August
Buses replace trains between Reading and Basingstoke from 20:30 on Saturday 25 until 09:50 on Sunday 26 August
No early morning trains to / from Burnham or Taplow on Saturday 25 August
Buses replace late night trains to / from Pangbourne on Saturday 25 and Sunday 26 August
Amended late night midweek service through the Severn Tunnel from Monday 20 until Wednesday 22 August
Buses replace overnight trains between Guildford and Redhill from Monday 20 until Friday 24 August
Amended evening midweek service between Didcot Parkway and Bristol from Monday 20 until Thursday 23 August
Amended over night midweek service between Reading and Didcot Parkway from Monday 20 until Friday 24 August
Amended midweek service between Reading and London Paddington from Monday 20 until Friday 24 August
Buses replace trains between Maidenhead and Marlow on Sunday 19 August
Buses replace trains between Slough and Burnham from 23:50 on Saturday 18 and all day on Sunday 19 August
Amended service between Reading and Didcot Parkway from 23:00 on Sunday 19 August
Amended morning and late evening service between Reading and Basingstoke on Sunday 19 August
Amended 04:45 Bristol Temple Meads to London Paddington service from Tuesday 14 to Friday 17 August
Amended Great Western Railway service in South Wales on Sunday 12 August
Amended 23:36 Swindon to Cheltenham Spa service from Monday 13 to Thursday 16 August
Amended service between Didcot Parkway and Chippenham / Bristol Parkway from Monday 13 to Thursday 16 August
Buses replace late night trains between Bristol Parkway and Gloucester from Monday 13 to Thursday 16 August
Amended late night and early morning service between Exeter St Davids and Newton Abbot from Monday 13 to Thursday 16 August
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 11 August
Amended service between Reading and Didcot Parkway from 23:10 on Saturday 11 and early morning / late evening on Sunday 12 August
Buses replace trains between Reading and Bedwyn from 21:10 Saturday 11 until 09:55 Sunday 12 August
Buses replace trains between Reading and Basingstoke from approximately 20:30 on Saturday 11 until 10:10 on Sunday 12 August
Amended service between Swindon and Bristol Temple Meads from 21:30 on Thursday 9 August
Amended service between Swindon and Bristol Temple Meads from 21:30 on Monday 6 August
Amended service between Swindon and Bristol Parkway each night from 20:40 on Tuesday 7 and Wednesday 8 August
Amended 21:29 Severn Beach to Bristol Temple Meads on Tuesday 7 and Wednesday 8 August
Amended 23:20 Bristol Temple Meads to Frome service from Monday 6 to Thursday 9 August
Amended service between Exeter St Davids and Plymouth each night from 22:15 on Monday 6 Tuesday 7 and Thursday 9 August
No late night / early morning trains at Pangbourne from Monday 6 to Friday 10 August
No late night / early morning trains at Burnham and Taplow from Monday 6 to Friday 10 August
Amended 00:17 Henley-on-Thames to Reading service on Monday 6 August
Amended 08:05 Cardiff Central to London Paddington service on Sunday 5 August
Amended 20:45 and 22:00 London Paddington to Cardiff Central services on Saturday 4 August
Amended Great Western Railway services in the Cardiff Central area on Sunday 5 August
No trains at Burnham and Taplow from 23:00 on Saturday 4 and all day on Sunday 5 August
No trains at Pangbourne each night after 23:00 on Saturday 4 and Sunday 5 August
Buses replace evening / morning services between Reading and Basingstoke on Saturday 4 and Sunday 5 August
Amended 08:10 Swansea to London Paddington service on Sunday 29 July
No trains at Pangbourne after 23:00 on Sunday 29 July
Amended service at Burnham and Taplow until 06:30 on Saturday 28 July
Buses replace evening / morning services between Reading and Basingstoke on Saturday 28 and Sunday 29 July
Amended service at Oxford on Saturday 28 and Sunday 29 July
Amended service between Plymouth and Exeter St Davids from Monday 30 July to Thursday 2 August
CANCELLED: Engineering work between Didcot Parkway to Reading service on Monday 30 July
Amended Great Western Railway trains from Monday 23 to Friday 27 July
No overnight trains at Burnham or Taplow from Monday 23 to Friday 27 July
Buses replace late night / early morning trains between Tilehurst and Pangbourne from Monday 23 until Friday 27 July
CANCELLED: Engineering work between Didcot Parkway and Reading on Monday 23 July