First Great Western (GW)

25/03/2015 11:49:17
http://www.firstgreatwestern.co.uk

Information last updated 04 June 2015 13:51

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
01793 499516 
Address
First Great Western
Milford House, 1 Milford Street
Swindon

SN1 1HL
Email address
fgwfeedback@firstgroup.com  
Network map
Download network map First Great Western map PDF

Support & information

Customer services
-
Primary Phone
03457000125
Fax
0845 600 8363
Textphone number
0800 294 9209 (For customers with hearing impairments)
Address
First Great Western - Customer Relations
FREEPOST RSKT-AHAZ-SLRH
Plymouth

PL4 6AB
Web address
First Great Western - Customer Services
Email address
fgwfeedback@firstgroup.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property

 

Phone
03457000125
Address
-
-
-

-
Web address
First Great Western - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday to Sunday - 09:00 - 17:00 

Assisted Travel

 

Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Address
First Great Western
Freepost SWB40576

PL4 6ZZ
Web address
First Great Western - Assisted Travel
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

Monday to Friday - 07:00 - 22:00

Saturday to Sunday - 08:00 - 19:00 

Group Travel

 

Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Blackwater / Virginia Water and Reading and also between Ascot and Frimley on Sunday 20 September
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 20 September
Amended 21:15 Penzance to London Paddington Night Riviera Sleeper on Sunday 20 September
Amended service between Plymouth and Penzance on Sunday 20 September
Buses replace trains between Salisbury and Romsey on Saturday 19 and Sunday 20 September
Amended service between Gloucester and Bristol Parkway from 21:45 on Saturday 19 September
Amended service in the Redhill area from Sunday 13 until 04:00 Monday 14 September
Buses replace trains between Twyford and Henley-on-Thames on Sunday 13 September
No trains through Basingstoke until 15:45 on Sunday 13 September
Amended services between London Paddington and Oxford / Swindon on Saturday 12 and Sunday 13 September
Amended trains between Didcot Parkway and Oxford from 23:30 Saturday 12 until 08:10 Sunday 13 September
Amended First Great Western services from Monday 14 to Friday 18 September
Buses replace trains between Salisbury and Romsey on Saturday 12 and Sunday 13 September
Buses replace trains between Liskeard and Par on Sunday 13 September
Amended services between Banbury and Oxford / Princess Risborough from 07:50 Saturday 12 and all day Sunday 13 September
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry on Sunday 13 September
Amended service between Hayes & Harlington and Twyford on Sunday 6 September
Amended First Great Western services from Monday 7 to Thursday 10 September
Buses replace trains between Cardiff Central and Bridgend via Pencoed on Sunday 6 September
Buses replace trains between Worcester Shrub Hill and Hereford on Sunday 6 September
Amended service in the Bath Spa area until 15:40 on Sunday 6 September
Buses replace trains between Salisbury and Romsey on Saturday 5 September
Buses replace trains between Banbury and Bicester North / Oxford until 12:30 on Sunday 6 September
No trains between Slough and Windsor & Eton Central on Sunday 6 September
No trains between Slough and Windsor & Eton Central on Sunday 5 July
Amended First Great Western services from Monday 31 August to Friday 4 September
Amended service between London Paddington and Reading / Oxford from 21:30 on Saturday 29 and all day on Sunday 30 August
Amended service through Worcester Shrub Hill on Sunday 30 August
Buses replace trains between Cardiff Central and Bridgend via Pencoed on Sunday 30 August
Buses replace trains between Oxford and Banbury on Sunday 30 August
Revised services between Slough and Oxford / Swindon on 21:00 Saturday 22 and Sunday 23 August
Amended First Great Western services from Monday 24 to Friday 28 August
Amended services between Cardiff Central and Swansea / Carmarthen on Sunday 16 August
Amended services between Slough and Twyford / Reading on Sunday 16 August
Amended services between Slough and Reading from 23:00 on Saturday 15 and all day Sunday 16 August
Amended First Great Western services from Monday 17 to Friday 21 August
Amended services between Reading and Didcot Parkway from 21:30 on Saturday 15 until 08:45 on Sunday 16 August
Amended First Great Western services from Monday 10 to Friday 14 August
Buses replace trains between Cardiff Central and Bridgend via Pencoed on Sunday 9 August
Amended First Great Western services from 21:00 on Saturday 8 until 08:30 on Sunday 9 August
Amended service between Hayes & Harlington and Twyford on Sunday 9 August
Amended service between Hayes & Harlington and Twyford on Sunday 2 August
Amended First Great Western services from 21:00 Saturday 1 until 08:00 Sunday 2 August
Major improvement works in the Bath Spa area from Saturday 18 July to Monday 31 August 2015
Amended service between Reading and Oxford/Swindon from 23:30 on Saturday 25 and all day Sunday 26 July
Amended service between Hayes & Harlington and Twyford from 23:00 on Saturday 25 and all day Sunday 26 July
Amended First Great Western services from Monday 27 to Friday 31 July
Amended First Great Western services between Langley and Reading / Didcot Parkway /Oxford / Swindon from 21:30 Saturday 18 and all day Sunday 19 July
Amended service between Carmarthen / Swansea and Cardiff Central until 08:50 on Sunday 19 July
Amended First Great Western services from Monday 20 to Friday 24 July
Amended First Great Western trains between Didcot Parkway and Swindon / Oxford on Saturday 11 and Sunday 12 July
Amended First Great Western services from Monday 13 to Friday 17 July
Amended First Great Western services from Monday 6 to Friday 10 July
Amended services between Eastleigh/Southampton Central and Brighton/Portsmouth Harbour on Sunday 5 July
Amended service between London Paddington and Oxford/Swindon on Saturday 4 and Sunday 5 July
Amended First Great Western services from Monday 29 June to Friday 3 July