First Great Western (GW)

25/03/2015 11:49:17
http://www.firstgreatwestern.co.uk

Information last updated 18 August 2015 12:29

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
01793 499516 
Address
First Great Western
Milford House, 1 Milford Street
Swindon

SN1 1HL
Email address
fgwfeedback@firstgroup.com  
Network map
Download network map First Great Western map PDF

Support & information

Customer services
-
Primary Phone
03457000125
Fax
0845 600 8363
Textphone number
0800 294 9209 (For customers with hearing impairments)
Address
First Great Western - Customer Relations
FREEPOST RSKT-AHAZ-SLRH
Plymouth

PL4 6AB
Web address
First Great Western - Customer Services
Email address
fgwfeedback@firstgroup.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property

 

Phone
03457000125
Address
-
-
-

-
Web address
First Great Western - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday to Sunday - 09:00 - 17:00 

Assisted Travel

 

Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Address
First Great Western
Freepost SWB40576

PL4 6ZZ
Web address
First Great Western - Assisted Travel
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

Monday to Friday - 07:00 - 22:00

Saturday to Sunday - 08:00 - 19:00 

Group Travel

 

Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Gatwick Airport and Reading on Sunday 22 November
Buses replace trains Bristol Temple Meads and Weston-super-Mare from 23:00 on Sunday 22 November
Buses replace trains between Reading and Basingstoke until 08:35 on Sunday 22 November
Amended services to and from London Paddington on Saturday 21 and Sunday 22 November
No trains to or from Swindon on Saturday 21 and Sunday 22 November
Amended First Great Western services from Monday 23 to Friday 27 November
Buses replace trains between Chichester and Littlehampton on Sunday 15 November
Buses replace trains between Reading and Basingstoke until 08:35 on Sunday 15 November
Amended service between Reading and Westbury on Sunday 15 November
Amended service to and from London Paddington on Saturday 14 and Sunday 15 November
Buses replace trains between Crediton and Barnstaple on Saturday 14 and Sunday 15 November
Buses replace trains between St Erth and St Ives from Thursday 19 until Sunday 22 November
Amended First Great Western services from Monday 16 to Friday 20 November
Buses replace trains between Ebbw Vale Town / Newport and Cardiff Central on Saturday 14 and Sunday 15 November
Amended services in the Guildford area on Sunday 8 November
Amended First Great Western services from Monday 9 to Friday 13 November
Amended service to and from Brighton via Worthing on Saturday 7 and Sunday 8 November
Amended service between Reading and Westbury on Saturday 7 and Sunday 8 November
Buses replace trains between Crediton and Barnstaple from 01:00 on Saturday 7 and all day Sunday 8 November
Amended service between London Paddington and Reading on Saturday 7 and Sunday 8 November
Amended service between Newport and Cardiff Central on Saturday 7 and Sunday 8 November
Amended service between Wokingham / Aldershot and Guildford on Sunday 1 November
Buses replace trains between Swansea and Carmarthen on Sunday 1 November
Buses replace trains between St Erth and Penzance on Sunday 1 November
Amended First Great Western services from Monday 2 to Friday 6 November
Amended 23:34 Reading to Gatwick Airport service from Monday 26 to Thursday 29 October
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 25 October
Engineering work in the Redhill area on Sunday 25 October
Buses replace trains between Salisbury and Romsey on Saturday 24 and Sunday 25 October
Amended service between Reading and Appleford/Swindon from 21:00 on Saturday 24 and Sunday 25 October
Amended service between London Paddington and Reading on Saturday 24 and Sunday 25 October
Buses replace trains between Guildford and Redhill / Haslemere until 15:10 Sunday 18 October
Buses replace trains between Newton Abbot and Paignton on Sunday 18 October
Buses replace trains between Newbury and Bedwyn until 11:10 on Sunday 18 October
Buses replace trains between Barnham and Havant on Sunday 18 October
Amended First Great Western service between Reading and Oxford from 21:30 Saturday 17 October and all day Sunday 18 October
Amended service to / from Burnham and Taplow from 23:00 on Saturday 17 until Sunday 18 October
Amended First Great Western services from Monday 19 to Friday 23 October
Amended 08:00 First Great Western service from Swansea to London Paddington on Sunday 11 October
Amended service in the Bath Spa area until 15:40 on Sunday 11 October
Buses replace trains between Reading and Basingstoke until 08:35 on Sunday 11 October
Amended services between Reading and London Paddington on Sunday 11 October
Amended services between Bristol Temple Meads and Taunton from 21:50 on Sunday 11 October
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 11 October
Amended service to / from Burnham and Taplow from 23:00 on Saturday 10 until Sunday 11 October
Amended service in the Bath Spa area from 22:30 on Saturday 10 October
Amended First Great Western service between Reading and Oxford from 21:30 Saturday 10 October and all day Sunday 11 October
Amended First Great Western services from Monday 12 to Friday 16 October
Amended service to/from Burnham and Taplow until 08:10 on Sunday 4 October
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 4 October
Amended service between Havant / Fareham and Portsmouth Harbour until 16:00 on Sunday 4 October
Amended service between Plymouth and Penzance on Sunday 4 October
Amended First Great Western services from Monday 5 to Friday 9 October
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 4 October
Amended First Great Western services between Cardiff Central and Swansea on Sunday 4 October
Amended First Great Western service between Reading and Oxford from 21:30 Saturday 3 October and all day Sunday 4 October
Amended First Great Western services from Monday 28 to Friday 2 October
Amended service between Swindon / Gloucester and Bristol Parkway on Sunday 27 September
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 27 September
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 27 September
Amended service in the Guildford area until 15:30 on Sunday 27 September
Amended 21:15 Penzance to London Paddington Night Riviera Sleeper service on Sunday 27 September
Amended service between Plymouth and Penzance on Sunday 27 September
Buses replace trains between Swansea and Bridgend until 10:30 on Sunday 27 September
No trains at Burnham or Taplow until 06:30 on Saturday 26 September
Amended service in the Southampton area on Saturday 26 and Sunday 27 September
Amended services to and from London Paddington via Swindon from 21:45 on Saturday 19 and all day Sunday 20 September
Amended services for Pangbourne from 21:30 on Saturday 19 and all day Sunday 20 September
Amended services for Burnham and Taplow from 23:30 on Saturday 19 and all day Sunday 20 September
Amended First Great Western services from Monday 21 to Friday 25 September
Amended service between Blackwater / Virginia Water and Reading and also between Ascot and Frimley on Sunday 20 September
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 20 September
Amended 21:15 Penzance to London Paddington Night Riviera Sleeper on Sunday 20 September
Amended service between Plymouth and Penzance on Sunday 20 September
Buses replace trains between Salisbury and Romsey on Saturday 19 and Sunday 20 September
Amended service between Gloucester and Bristol Parkway from 21:45 on Saturday 19 September
Amended service in the Redhill area from Sunday 13 until 04:00 Monday 14 September
Buses replace trains between Twyford and Henley-on-Thames on Sunday 13 September
No trains through Basingstoke until 15:45 on Sunday 13 September
Amended services between London Paddington and Oxford / Swindon on Saturday 12 and Sunday 13 September
Amended trains between Didcot Parkway and Oxford from 23:30 Saturday 12 until 08:10 Sunday 13 September
Amended First Great Western services from Monday 14 to Friday 18 September
Buses replace trains between Salisbury and Romsey on Saturday 12 and Sunday 13 September
Buses replace trains between Liskeard and Par on Sunday 13 September
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry on Sunday 13 September
Amended service between Hayes & Harlington and Twyford on Sunday 6 September
Amended First Great Western services from Monday 7 to Thursday 10 September
Buses replace trains between Cardiff Central and Bridgend via Pencoed on Sunday 6 September
Buses replace trains between Worcester Shrub Hill and Hereford until 17:00 on Sunday 6 September
Amended service in the Bath Spa area until 15:40 on Sunday 6 September
Buses replace trains between Salisbury and Romsey on Saturday 5 September
Buses replace trains between Banbury and Bicester North / Oxford until 12:30 on Sunday 6 September
No trains between Slough and Windsor & Eton Central on Sunday 6 September
Amended First Great Western services from Monday 31 August to Friday 4 September
COMPLETED: Major improvement works in the Bath Spa area from Saturday 18 July to Monday 31 August 2015