Great Western Railway (GW)

24/09/2018 10:34:53
http://www.gwr.com

Information last updated 18 March 2019 22:29

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended evening services between Dawlish Warren and Newton Abbot from Monday 10 to Friday 14 June
Buses replace trains to / from Burnham and Taplow from Monday 10 to Friday 14 June
Amended trains to / from London Paddington from Monday 10 to Thursday 13 June
Amended evening trains in the Bristol area from Monday 10 to Thursday 13 June
Buses replace evening / morning trains to / from Pangbourne from Monday 10 to Friday 14 June
Amended service between Southampton Central and Fareham until 09:10 on Sunday 9 June
Buses replace trains between Newport, Cardiff Central and Bridgend on Sunday 9 June
Amended service between Reigate and Gatwick Airport from 23:45 on Saturday 8 and all day Sunday 9 June
Buses replace trains between Maidenhead and Bourne End / Marlow from 23:00 on Saturday 8 June
No trains at Burnham and Taplow from 23:00 on Saturday 8 and early morning / late night on Sunday 9 June
Amended late night service between Reading and Didcot Parkway on Saturday 8 and Sunday 9 June
Amended service at Worcester Shrub Hill from 21:25 on Saturday 8 and all day on Sunday 9 June
Amended train services between Swindon and Bristol Parkway on Sunday 2 June
Amended overnight / early morning services between London Paddington and Slough on Saturday 1 and Sunday 2 June
Buses replace trains between Chichester and Bognor Regis / Littlehampton on Sunday 14 April
Amended 21:28 Taunton to London Paddington service on Saturday 1 June
Buses replace early morning trains to / from Burnham and Taplow on Saturday 1 June
Buses replace trains between Gloucester and Bristol Parkway / Swindon on Sunday 2 June
Buses replace trains between Barnham and Portsmouth Harbour / Southampton Central on Sunday 28 April
Amended service between London Charing Cross and Hastings on Sunday 02 June
Amended midweek late night / early morning Great Western Railway services from Monday 3 to Friday 7 June
Amended late night / early morning services in the Westbury area from 23:45 on Saturday 01 until 08:25 Sunday 02 June
Buses replace late night services to / from Pangbourne on Friday 31 May
Amended late night service between Swindon and Bristol Temple Meads from Monday 27 to Thursday 30 May
Amended 23:36 Swindon to Cheltenham Spa from Monday 27 to Thursday 30 May
Amended 23:20 Bristol Temple Meads to Frome from Monday 27 until Thursday 30 May
Amended 23:51 London Paddington to Reading service from Monday 27 to Thursday 30 May
Buses replace late evening trains to / from Burnham and Taplow from Monday 27 to Friday 31 May
Amended late night services to / from London Paddington from Monday 27 to Thursday 30 May
Amended service in the Didcot Parkway area on Sunday 26 May
No trains to / from Pangbourne from 23:10 on Saturday 25 May
No trains at Bristol Parkway until 15:35 on Sunday 26 May
Amended late night / early morning service to / from Burnham and Taplow on Saturday 25 and Sunday 26 May
Amended 07:53 Swansea to London Paddington service on Sunday 19 May
Buses replace trains in the Salisbury area on Sunday 19 May
Amended evening services between London Paddington and Bristol from Monday 20 to Thursday 23 May
Amended evening trains between Worcester and Hereford on Monday 20 and Tuesday 21 May
Buses replace late night / early morning trains between Guildford and Redhill from Monday 20 to Friday 24 May
Amended service from London Paddington on Sunday 19 May
Amended service between Guildford and Reading / Aldershot / Woking on Sunday 19 May until 15:45
Amended 21:30 Taunton to London Paddington on Saturday 18 May
Amended local service between London Paddington and Reading from 23:40 Saturday 18 until 08:00 Sunday 19 May
Amended late night London Paddington to Cardiff Central / Swansea services on Thursday 16 May
Amended 04:31 Reading to Gatwick Airport service from Tuesday 14 to Friday 17 May
Amended 03:54 Swansea to London Paddington service from Tuesday 14 to Friday 17 May
Amended 23:18 Gatwick Airport to Reading service from Monday 13 to Thursday 16 May
Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 13 to Thursday 16 May
Amended 23:30 London Paddington to Cardiff Central service from Monday 13 to Thursday 16 May
Amended 23:51 London Paddington to Reading service from Monday 13 to Thursday 16 May
Amended 23:27 Cardiff Central to Bristol Temple Meads service from Monday 13 to Wednesday 15 May
Buses replace trains between Bristol Temple Meads and Swindon / Westbury and also between Swindon and Westbury on Saturday 11 and Sunday 12 May
Buses replace late evening / early morning replace trains to / from Burnham and Taplow from Monday 13 to Friday 17 May
Buses replace late night / early morning trains to / from Pangbourne from Monday 13 to Friday 17 May
Buses replace trains between Maidenhead and Marlow from 23:00 until the end of service on Saturday 11 May
Amended overnight trains in the Totnes area from Monday 13 to Wednesday 15 May
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 11 and Sunday 12 May
Buses replace evening / morning trains to / from Pangbourne on Saturday 11 and Sunday 12 May
Improvement work in the Bristol area until 07:20 on Saturday 11 May
Amended 03:54 Swansea to London Paddington service on Monday 6 May
Amended 05:02 Reading to London Paddington service on Monday 6 May
Amended 20:33 and 21:33 London Paddington to Swansea services on Sunday 5 May
Buses replace trains between Portsmouth Harbour and Chichester from Saturday 4 to Monday 6 May
Buses replace trains between Newbury and Bedwyn from Saturday 4 to Monday 6 May
Amended service at Burnham on Saturday 4 and Sunday 5 May
Amended Great Western Railway morning service between Reading and Basingstoke on Sunday 5 May
Buses replace late night trains between Reading and Newbury / Bedwyn from Tuesday 07 until Friday 10 May
Amended late night service between Cardiff Central and Bridgend from Monday 6 until Thursday 9 May
Amended 23:30 London Paddington to Cardiff Central service on Friday 10 May
Buses replace trains between Maidenhead and Bourne End / Marlow from 23:00 on Saturday 4 and all day Sunday 5 May
Amended late night service between Bristol and Newport on Thursday 2 and Friday 3 May
Amended 06:03 Reading to Gatwick Airport service on Sunday 28 April
Amended 07:53 Swansea to London Paddington service on Sunday 28 April
Buses replace morning trains between Marlow and Maidenhead on Sunday 28 April
No late night trains to / from Pangbourne on Friday 3 May
Re-timed late night trains between Exeter St Thomas and Dawlish Warren on Wednesday 1 and Thursday 2 May
Buses replace late night trains between Exeter St Davids and Exmouth from Monday 29 April to Thursday 2 May
Amended late night trains between London Paddington and Reading from Monday 29 April to Thursday 2 May
Buses replace overnight trains to / from Burnham and Taplow from Monday 29 April to Thursday 2 May
Amended 23:51 London Paddington to Reading from Monday 29 April to Thursday 2 May
Amended 04:07 Didcot Parkway to Reading on Monday 29 April
Buses replace evening / morning trains to / from Burnham and Taplow on Saturday 27 and Sunday 28 April
Buses replace evening trains to / from Pangbourne on Saturday 27 and Sunday 28 April
No trains between Bristol Parkway / Bristol Temple Meads and Newport on Saturday 27 and Sunday 28 April
Amended service between Reading and Redhill on Sunday 21 April
Amended service between Reading and Taunton, and between Bristol and Weymouth on Sunday 21 April
Amended early morning Great Western Railway service between Reading and Basingstoke on Sunday 21 April
Amended service between Slough and Reading, and between Twyford and Henley-on-Thames, on Sunday 21 April
Amended early morning service between Reading and Bedwyn on Sunday 21 April
Amended service between Cardiff Central and Bristol Parkway / Bristol Temple Meads from Saturday 20 to Monday 22 April
Amended 22:45 London Paddington to Swansea service on Thursday 25 April
Amended 23:36 Swindon to Cheltenham Spa service from Tuesday 23 until Thursday 25 April
Amended 22:45 London Paddington to Swansea service on Tuesday 23 April
Amended evening services in the Bristol area from Monday 15 to Thursday 18 April
Amended 21:15 London Paddington to Swansea service from Monday 15 to Wednesday 17 April
Amended 23:20 Bristol Temple Meads to Frome service from Monday 15 to Thursday 18 April
Amended 23:30 London Paddington to Cardiff Central service on Thursday 18 April
Amended 23:36 Swindon to Cheltenham Spa service on Wednesday 17 April
Amended evening local services between London Paddington and Reading from Monday 15 to Friday 19 April
Amended 23:51 London Paddington to Reading service from Monday 15 to Thursday 18 April
Amended services between Cardiff Central and Bridgend on Sunday 14 April
Amended evening / morning Gatwick Airport to Reading services from Monday 8 to Friday 12 April
No trains at Pangbourne from 22:30 each night each night from Monday 15 to Thursday 18 April
Amended 05:02 Reading to London Paddington on Monday 15 April
Amended service between Bristol Temple Meads / Swindon and Westbury on Saturday 13 and Sunday 14 April
Amended late night / early morning service at Burnham and Taplow on Saturday 13 and Sunday 14 April
Amended early morning / late night service at Pangbourne on Saturday 13 and Sunday 14 April
Amended service between Bristol Parkway and Cardiff Central on Friday 19 April
Amended late night service between Reading and Didcot Parkway on Friday 19 April
Amended service between Bristol Temple Meads / Swindon and Westbury on Saturday 6 and Sunday 7 April
Amended service between Cardiff Central and Newport on Sunday 7 April
Buses replace trains between Reading / Aldershot and Guildford on Sunday 7 April
Amended overnight / early morning services between London Paddington and Slough on Saturday 6 and Sunday 7 April
Amended evening services between London Paddington and Reading on Monday 1, Wednesday 3 and Thursday 4 April
Amended 23:30 London Paddington to Cardiff Central service from Monday 1 to Wednesday 3 April
Amended late night / early morning services from London Paddington on Saturday 30 and Sunday 31 March
Buses replace morning trains between Reading and Basingstoke on Sunday 24 March
Amended late night / early morning services from London Paddington on Saturday 23 and Sunday 24 March
Amended 21:03 London Paddington to Plymouth service on Wednesday 10 and Thursday 11 April
Amended 21:45 Penzance to London Paddington on Tuesday 9 April
Amended 23:30 London Paddington to Cardiff Central from Monday 8 to Thursday 11 April
No trains at Pangbourne from 23:50 until the end of service on Friday 5 April
Retimed late night service between Bristol Parkway and Newport on Thursday 4 April
Revised 23:27 Cardiff Central to Bristol Temple Meads service from Monday 1 to Wednesday 3 April
No late night / early morning trains at Burnham and Taplow from Monday 1 to Friday 5 April
Amended service to and from Portsmouth Harbour on Sunday 24 March
Amended service between Reading and Guildford until 07:00 on Sunday 31 March
Amended service between Newport and Cardiff Central from 23:45 on Saturday 30 and all day on Sunday 31 March
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 30 and Sunday 31 March
Amended overnight / early morning Great Western Railway service from Monday 25 to Friday 29 March
Buses replace trains between Guildford and Gatwick Airport on Sunday 24 March
Buses replace trains until 10:05 between Reading and Newbury / Bedwyn on Sunday 24 March
Amended morning trains in the Westbury area on Sunday 24 March
Buses replace trains between Yeovil Pen Mill / Wareham and Weymouth on Sunday 24 March
Buses replace trains to / from Newquay on Saturday 23 and Sunday 24 March
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 23 and Sunday 24 March
Buses replace trains between Port Talbot Parkway and Swansea on Saturday 23 and Sunday 24 March