Great Western Railway (GW)

26/08/2016 16:16:40
http://www.gwr.com

Information last updated 26 August 2016 17:16

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWRfeedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost
GREAT WESTERN RAILWAY CUSTOMER SUPPORT
Plymouth

PL4 6AB
Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended overnight Great Western Railway service from Monday 14 to Thursday 17 November
Buses replace trains between Reading and Wokingham / Guildford on Sunday 13 November
Buses replace trains between Eastleigh and Romsey on Saturday 12 and Sunday 13 November
Buses replace trains between Maidenhead and Marlow on Sunday 13 November
No trains at Pangbourne from 22:40 on Saturday 12 until 10:45 on Sunday 13 November
Amended service via Melksham on Saturday 12 November
Amended Great Western Railway service to and from London Paddington on Saturday 12 and Sunday 13 November
Buses replace trains between Southampton / Eastleigh and Portsmouth / Barnham on Sunday 6 November
Buses replace trains between Exeter St Davids and Exmouth on Sunday 6 November
Amended service via Melksham on Saturday 5 November
Amended service between Reading and Bedwyn on Saturday 5 November
No trains at Pangbourne from 22:40 on Saturday 5 until 10:45 on Sunday 6 November
Amended Great Western Railway service to and from London Paddington on Saturday 5 and Sunday 6 November
Amended Great Western Railway service from Monday 7 to Friday 11 November
Buses replace trains between Cheltenham Spa and Worcester Foregate Street on Saturday 5 and Sunday 6 November
Buses replace trains to and from Newquay on Saturday 5 November and Sunday 6 November
Buses replace trains between Maidenhead and Marlow on Saturday 5 November and Sunday 6 November
Amended Great Western Railway service from Monday 31 October until Friday 4 November
Amended service between Havant and Southampton / Portsmouth on Saturday 29 and Sunday 30 October
Buses replace trains between Reading and Guildford on Sunday 30 August
Buses replace trains between Exeter St Davids and Exmouth on Sunday 30 October
Amended Great Western Railway service to and from London Paddington on Saturday 29 and Sunday 30 October
Amended service between London Paddington and Cardiff Central from Monday 24 to Friday 28 October
Amended service to and from Portsmouth from Saturday 22 to Friday 28 October
No trains at Swansea on Saturday 22 and Sunday 23 October
Amended Great Western Railway service to and from London Paddington on Saturday 22 and Sunday 23 October
Buses replace trains between Cardiff Central and Newport / Ebbw Vale Town / Bristol Parkway on Sunday 16 October
Amended Great Western Railway service to and from London Paddington on Saturday 15 and Sunday 16 October
No trains at Pangbourne from 22:00 on Saturday 15 until 10:30 Sunday 16 October
Amended Great Western Railway services from Monday 17 to Friday 21 October
Buses replace trains between Reading and Blackwater on Sunday 9 October
Amended 08:10 Swansea to London Paddington service on Sunday 9 October
Amended Great Western Railway service to and from London Paddington on Saturday 8 and Sunday 9 October
Amended service through the Severn Tunnel from Monday 12 September to Friday 21 October
Buses replace trains between Banbury and Leamington Spa / Oxford on Sunday 9 October
Buses replace Great Western Railway trains between Reading and Guildford on Sunday 2 October
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 2 October
Buses replace trains between Banbury and Leamington Spa / Oxford on Sunday 2 October
Buses replace trains between Crediton and Barnstaple on Saturday 1 and Sunday 2 October
Amended Great Western Railway services from Monday 3 October to Friday 7 October
Reduced service at Pangbourne from Monday 3 until Friday 7 October
Amended service to and from London Paddington on Saturday 1 and Sunday 2 October
Amended Great Western Railway services from Monday 26 to Friday 30 September
Buses replace trains between Reading and Guildford on Sunday 25 September
Buses replace trains between Bristol Temple Meads and Weston-Super-Mare from 23:00 on Sunday 25 September
Amended service between London Paddington and Bristol Temple Meads on Sunday 25 September
Buses replace trains between Chichester and Littlehampton / Bognor Regis on Saturday 24 and Sunday 25 September
Amended service between London Paddington and Reading on Saturday 24 and Sunday 25 September
Amended service between Reading and Gatwick Airport on Sunday 18 September
Buses replace trains between Bristol Temple Meads and Weston-Super-Mare from 23:00 on Sunday 18 September
Buses replace trains between Reading and Basingstoke until 09:30 on Sunday 18 September
Buses replace trains between Oxford and Hanborough on Sunday 18 September
Buses replace trains between Slough and Windsor & Eton Central after 22:15 on Sunday 18 September
Amended 23:34 Reading to Gatwick Airport service on Saturday 17 September
Amended Great Western Railway services to and from London Paddington on Saturday 17 and Sunday 18 September
Amended service between London Paddington and Greenford on Saturday 17 September
Amended service between Reading and Didcot Parkway from 22:40 Saturday 17 until 10:30 Sunday 18 September
Buses replace trains between Cardiff Central and Newport / Ebbw Vale Town / Bristol Parkway on Saturday 17 and Sunday 18 September
Buses replace trains between Banbury and Oxford on Sunday 18 September
Reduced service at Pangbourne each night from 21:30 from Monday 19 to Friday 23 September
Amended Great Western Railway services from Sunday 11 to Friday 16 September
Buses replace trains between Guildford and Gatwick Airport on Sunday 11 September
Buses replace trains between Slough and Windsor & Eton Central on Sunday 11 September
Amended service between Chippenham and Westbury / Bath Spa from 23:30 on Saturday 10 until Sunday 11 September
Buses replace trains between Bridgend and Cardiff Central via Pontyclun on Saturday 10 and Sunday 11 September
Amended 23:34 Reading to Gatwick Airport service on Saturday 10 September
Amended services to and from London Paddington from 22:30 on Saturday 10 until 10:30 on Sunday 11 September
Amended service between Cheltenham Spa and Bristol Parkway on Saturday 10 and Sunday 11 September
Amended services to / from Burnham and Taplow each night from 21:30 from Wednesday 7 to Friday 9 September
Reduced service at Pangbourne from 21:30 until 05:00 from Monday 5 to Friday 9 September
Amended Great Western Railway services each night from Monday 5 to Friday 9 September
Buses replace trains between Angmering and Brighton on Sunday 4 September
No trains at Pangbourne after 21:30 on Sunday
Buses replace trains between Reading and Blackwater until 07:25 on Sunday 4 September
No trains at Burnham on Sunday 4 September
Buses replace trains between Maidenhead and Marlow on Sunday 4 September
Amended Great Western Railway services between Reading and Oxford / Swindon from 21:00 Saturday 3 to 09:00 Sunday 4 September
No trains between Cardiff Central and Bridgend via Pencoed on Saturday 3 and Sunday 4 September
No trains between Gloucester and Bristol Parkway / Stroud on Saturday 3 and Sunday 4 September
Amended Great Western Railway service from Tuesday 30 August to Friday 2 September
No trains at Pangbourne after 21:30 on Sunday 28 August
Buses replace trains between Maidenhead and Marlow on Sunday 29 August
No trains at Burnham and Taplow from 23:55 on Saturday 27 and all day Sunday 28 August
Amended service between Gloucester and Bristol Temple Meads, Swindon and Severn Tunnel Junction from Saturday 27 to Monday 29 August