Our Lost Property Helpline keeps an inventory of all lost property items and will contact our offices to query further details about a specific item.

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

You must always have a valid ticket to travel on First Great Western trains because anyone who deliberately avoids paying their fare, risks prosecution. If you board any of our trains without a ticket, at a station where ticket buying services are available, you may be charged the full Single or Return fare relevant to your journey, or be reported for prosecution, or receive a penalty fare (if travelling from a station within the penalty fares zone). From 31 March 2007 the Penalty Fares zones will be extended.To view the new zones visit the First Great Western website, www.firstgreatwestern.co.uk.

Cycles are carried free of charge. However, space can be limited, and there are restrictions on carrying cycles on busy high speed and commuter services.

Please note that a maximum of two cycles can be carried on local services (two or four carriage diesel trains) at peak times in an area bounded by Weston-super-Mare, Bristol Parkway and Bath Spa. The peak times are Monday to Friday between 0730 and 0900, and 1630 to 1830.

On peak services to/from London Paddington, cycle reservations are essential for:

• All First Great Western high-speed services which arrive at London Paddington between 07.00 and 10:00, Monday to Friday or depart from London Paddington between 15.00 and 19.00 Monday to Friday

Cycles may not be conveyed on services operated by Class 165 / 166 “Turbo” trains which:

• Arrive at London Paddington between 07.45 and 09.45, Monday to Friday
• Depart from London Paddington between 16.30 and 18:30, Monday to Friday

Cycle reservations can be made at any railway station with a staffed ticket office. We suggest that you reserve your cycle space when you buy your travel ticket.

Alternatively, call 08457 000 125 any day between 0700 and 2200 to reserve (calls may be monitored).

More information about cycling with First Great Western