Great Western Railway (GW)

21/09/2016 09:37:05
http://www.gwr.com

Information last updated 10 March 2017 14:14

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWRfeedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Swindon and Gloucester on Saturday 17 June
Amended 20:45 London Paddington to Swansea service on Saturday 17 June
Amended late night service from Westbury and Frome on Saturday 17 June
Amended 23:09 Bristol Temple Meads to Frome on Saturday 17 June
Amended service until 07:55 between London Paddington and Reading on Sunday 18 June
Revised timetable between London Paddington and Slough on Sunday 18 June until 08:30
Reduced night / morning service at Pangbourne on Saturday 17 and Sunday 18 June
Revised nightly service between Bristol Temple Meads and Westbury from Monday 12 June until Thursday 15 June
Revised overnight service between Bridgend and Cardiff Central from Monday 12 June until Thursday 15 June
Revised service Swindon and Bristol Temple Meads / Cheltenham Spa from Monday 12 June until Thursday 15 June
No trains calling at Pangbourne after 21:30 from Monday 12 June to Friday 16 June
Revised 04:00 Oxford to London Paddington service from Monday 12 June until Friday 16 June
Revised timetable between London Paddington and Slough on Sunday 11 June until 08:30
Revised service between Reading and Chippenham on Saturday 10 June and Sunday 11 June
Revised service between East Croydon and Gatwick Airport on Saturday 10 June and Sunday 11 June
Buses replace trains between Bristol Temple Meads and Avonmouth / Severn Beach on Saturday 3 June
Amended midweek Great Western Railway services from Monday 29 May to Friday 2 June
Reduced service to Burnham and Taplow on Saturday 3 and Sunday 4 June
Reduced night / morning service at Pangbourne on Saturday 3 and Sunday 4 June
Amended trains to and from London Paddington on Sunday 28 May
Reduced service to Burnham and Taplow from 23:30 on Saturday 27 and on Sunday 28 May
No trains at Pangbourne from 21:30 on Sunday 28 May
Buses replace trains between Swindon and Bath Spa / Bristol Parkway on Saturday 27 and Monday 29 May
Buses replace trains between Portsmouth Harbour and Havant / Fareham from Saturday 27 until Monday 29 May
Buses replace trains between Reigate and Redhill on Sunday 28 and Monday 29 May
Amended Great Western Railway service to and from Brighton on Sunday 21 May
Amended service between London Paddington and Reading on Sunday 21 May
No trains at Guildford on Sunday 21 May
Buses replace trains between Bristol Temple Meads and Severn Beach / Bristol Parkway on Sunday 21 May
Amended service to and from Reading from 22:00 each night Monday 22 to Thursday 25 May
Amended service between Cardiff Central and Bridgend on Saturday 20 and 21 May
Reduced night / morning service at Pangbourne on Saturday 20 and Sunday 21 May
Amended 04:47 Bristol Temple Meads to London Paddington from Tuesday 23 to Friday 26 May
Amended late night service between Reading and Gatwick Airport from Monday 22 to Thursday 25 May
No trains between Cardiff Central and Bridgend via Pencoed after 21:50 each night from Monday 22 until Thursday 25 May
Amended 23:30 London Paddington to Cardiff Central from Monday 22 to Thursday 25 May
Amended early morning service between Reading and Gatwick Airport from Tuesday 23 to Friday 26 May
Amended 00:21 Reading to Newbury service from Tuesday 23 to Friday 26 May
Amended 23:27 Cardiff Central to Bristol Temple Meads service from Monday 22 to Wednesday 24 May
Buses replace trains between Bristol Temple Meads and Severn Beach / Bristol Parkway on Sunday 14 May
Amended service between London Paddington and Reading on Sunday 14 May
Amended 04:00 Oxford to London Paddington service from Tuesday 16 to Thursday 18 May
Reduced service at Pangbourne from 22:40 on Saturday 13 May and on Sunday 14 May
Amended service to Burnham and Taplow on Saturday 6 and Sunday 7 May
Amended service between Cardiff Central and Bridgend on Saturday 13 May and Sunday 14 May
Retimed overnight Great Western Railway service between Bridgend and Newport from Monday 15 May to Thursday 18 May
Amended service between Didcot Parkway and Chippenham / Bristol Parkway from Monday 15 May until Thursday 18 May
No trains calling at Pangbourne from Monday 15 May to Wednesday 17 May after 21:30
No trains at Pangbourne from 21:30 on Sunday 7 May
Amended overnight Great Western Railway services from Monday 8 to Thursday 11 May
Buses replace trains between Gloucester and Bristol Parkway / Bristol Temple Meads on Sunday 7 May
Amended service between Swindon and Bristol Temple Meads via Bath Spa from 22:15 on Monday 1 May
Amended 21:15 London Paddington to Swansea service on Monday 1 May
No trains at Pangbourne from 21:30 until the end of service on Sunday 30 April
No trains at Guildford on Sunday 30 April
Buses replace trains between Reading and Basingstoke until 08:15 on Sunday 30 April
Amended service between Henley-on-Thames and Twyford on Saturday 29 April
Amended service to and from London Paddington from Saturday 29 April to Monday 1 May
Amended 23:33 London Paddington to Oxford service on Saturday 29 April
Buses replace trains between Maidenhead and Marlow from Saturday 29 April to Monday 1 May
Amended service between Swindon and Westbury from Saturday 29 April to Monday 1 May
No trains between Newbury and Westbury from Saturday 29 April to Monday 1 May
Buses replace trains between Dorchester West / Wool and Weymouth on Sunday 30 April and Monday 1 May
Amended Great Western Railway services from Monday 1 to Friday 5 May
Bath Spa station modernisation work between Saturday 8 and Sunday 23 April
Buses replace trains between Maidenhead and Marlow on Sunday 16 April
Reduced service at Bath Spa and Chippenham each night from 22:50 Monday 24 to Thursday 27 April
No trains at Burnham and Taplow each night from 22:15 Monday 24 to Thursday 27 April
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 24 and Thursday 27 April
Amended 22:04 and 22:36 Cardiff Central to Bristol Temple Meads services from Monday 24 to Thursday 27 April
Amended late night service between Reading and Gatwick Airport from Monday 24 to Thursday 27 April
Reduced night / morning service at Pangbourne on Saturday 22 and Sunday 23 April
Amended Great Western service to and from London Paddington on Saturday 22 April
Buses replace trains between Maidenhead and Marlow on Sunday 23 April
No trains at Pangbourne from 21:30 on Monday 17 April
Amended Great Western Railway services from Tuesday 18 to Friday 21 April
Amended service between Bristol Temple Meads and Avonmouth on Monday 17 April
Amended service to and from London Paddington from Saturday 15 to Monday 17 April
Reduced overnight service to Burnham and Taplow on Friday 21 April
Amended late night service at Pangbourne on Friday 21 April
Amended 14:53 Exeter St Davids to London Paddington service from Tuesday 18 to Friday 21 April
Reduced overnight service to Burnham and Taplow from Monday 17 to Thursday 20 April
Amended service between Tilehurst and Didcot Parkway from Tuesday 18 to Thursday 20 April
No trains between Cardiff Central and Bridgend via Pencoed after 21:50 each night from Monday 17 to Friday 21 April
Amended 04:00 Oxford to London Paddington service from Tuesday 18 to Friday 21 April
Reduced service at Pangbourne from 22:40 on Saturday 15 and on Sunday 16 April
Buses replace trains between Reading and Newbury / Bedwyn on Sunday 9 April until 09:30
No trains at Pangbourne from 21:30 on Sunday 9 April
No trains at Burnham on Sunday 9 April
Amended Great Western service to and from London Paddington on Saturday 8 April
Amended overnight service between London Paddington and Swansea from Monday 10 until Thursday 13 April
Amended service in the Guildford area on Saturday 8 and Sunday 9 April
Amended service in the Guildford area on Saturday 1 and Sunday 2 April
Reduced late night service at Pangbourne on Friday 7 April
Amended 21:15 London Paddington to Swansea service from Monday 3 to Thursday 6 April
Amended 23:27 Cardiff Central to Bristol Temple Meads service from Monday 3 to Wednesday 5 April
No trains at Pangbourne from 21:30 on Sunday 2 April
Amended overnight Great Western Railway services from Monday 27 to Thursday 30 March