Great Western Railway (GW)

14/05/2018 14:08:05
http://www.gwr.com

Information last updated 20 June 2018 12:07

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended services to / from London Paddington on Sunday 5 August
Buses replace overnight trains between Guildford and Redhill from Monday 10 to Thursday 13 September
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 10 to Thursday 13 September
Amended evening service between Taunton and Exeter St Davids on Wednesday 12 and Thursday 13 September
Amended service between London Paddington and West of England / South Wales from Monday 10 to Thursday 13 September
Buses replace trains between Cosham / Havant and Portsmouth Harbour on Sunday 9 September
Buses replace trains between Romsey and Southampton Central from 22:15 on Saturday 8 until 22:15 on Sunday 9 September
Buses replace trains between Reigate and Gatwick Airport from 23:45 on Saturday 8 and all day on Sunday 9 September
Buses replace trains between Reading and Bedwyn from 21:00 on Saturday 8 and on Sunday 9 September
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 8 and on Sunday 9 September
Buses replace trains between Tilehurst and Pangbourne after 23:00 on Saturday 8 and Sunday 9 September
Amended evening services between Swindon and Bristol Parkway on Saturday 28 July
Amended evening services in the Taunton area from Monday 3 to Thursday 6 September
Buses replace evening / morning trains to / from Pangbourne from Monday 3 to Friday 7 September
Amended Great Western Railway services in the Bristol Parkway area from Monday 3 to Thursday 6 September
Buses replace late night / early morning trains between Burnham / Taplow and Slough from Monday 3 to Thursday 6 September
Amended service between Reading and Didcot Parkway from 23:00 on Sunday 2 September
Amended service between Barnham and Brighton on Saturday 1 and Sunday 2 September
Amended overnight service between Westbury and Frome on Saturday 1 into the morning on Sunday 2 September
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 1 and early morning / late evening on Sunday 2 September
Amended service between London Paddington and Reading from 23:45 on Saturday 1 and all day on Sunday 2 September
Amended service between Reading and Bedwyn from 21:10 on Saturday 1 and morning / evening on Sunday 2 September
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 21 July
Amended all day service between Reading and Bedwyn from Tuesday 28 until Thursday 30 August
Amended evening services in the Bristol Temple Meads area from Monday 27 to Thursday 30 August
Amended evening services between Cardiff Central and Bridgend from Monday 27 to Thursday 30 August
Amended evening services between Cardiff Central and Bridgend on Sunday 26 August
Buses replace late night / early morning trains between Reading and Newbury / Bedwyn from Saturday 25 to Monday 27 August
Buses replace trains between Reading and Basingstoke from 20:30 on Saturday 25 until 09:10 on Sunday 26 August
No early morning trains to / from Burnham or Taplow on Saturday 25 August
Buses replace late night trains to / from Pangbourne on Saturday 25 and Sunday 26 August
Amended overnight service between Basingstoke and Reading on Monday 2 July
Buses replace morning / evening trains between Reading and Bedwyn on Sunday 1 July
Buses replace morning and evening trains between Reading and Basingstoke on Sunday 1 July
Buses replace trains between Reading and Newbury / Bedwyn from 21:10 on Saturday 30 June
Amended late night midweek service through the Severn Tunnel from Monday 20 until Wednesday 22 August
Buses replace overnight trains between Guildford and Redhill from Monday 20 until Friday 24 August
Amended evening midweek service between Didcot Parkway and Bristol from Monday 20 until Thursday 23 August
Amended over night midweek service between Reading and Didcot Parkway from Monday 20 until Friday 24 August
Amended midweek service between Reading and London Paddington from Monday 20 until Friday 24 August
Buses replace trains between Maidenhead and Marlow on Sunday 19 August
Buses replace trains between Slough and Burnham from 23:50 on Saturday 18 and all day on Sunday 19 August
Amended service between Reading and Didcot Parkway from 23:00 on Sunday 19 August
Amended morning and evening service between Reading and Bedwyn on Sunday 19 August
Amended morning and late evening service between Reading and Basingstoke on Sunday 19 August
No trains between Havant and Barnham on Sunday 24 June
Retimed service between London Paddington and Reading / Didcot Parkway on Sunday 24 June
Buses replace trains between Reading and Bedwyn after 21:00 on Saturday 23 and until 08:50 and after 21:00 on Sunday 24 June
Buses replace early morning trains between Pangbourne and Tilehurst on Monday 25 June
Amended late night local service at Exeter St Davids from Monday 9 until Wednesday 11 July
Amended 04:45 Bristol Temple Meads to London Paddington service from Tuesday 14 to Friday 17 August
Amended 04:45 Bristol Temple Meads to London Paddington service on Monday 9 July
Amended service between Reading and Didcot Parkway from 20:00 on Sunday 8 July
Amended Great Western Railway service between Newport and Cardiff Central on Saturday 7 July
Amended Great Western Railway service in South Wales on Sunday 12 August
Retimed morning trains between Bristol Temple Meads / Swindon and Westbury on Sunday 12 August
Amended 23:36 Swindon to Cheltenham Spa service from Monday 13 to Thursday 16 August
Amended service between Didcot Parkway and Chippenham / Bristol Parkway from Monday 13 to Thursday 16 August
Buses replace late night trains between Bristol Parkway and Gloucester from Monday 13 to Thursday 16 August
Amended late night and early morning service between Exeter St Davids and Newton Abbot from Monday 13 to Thursday 16 August
Amended 21:10 Bristol Temple Meads to Frome service on Saturday 11 August
Amended service between Reading and Didcot Parkway from 23:10 on Saturday 11 and early morning / late evening on Sunday 12 August
Buses replace trains between Reading and Bedwyn from 21:10 Saturday 11 until 09:55 Sunday 12 August
Buses replace trains between Reading and Basingstoke from approximately 20:30 on Saturday 11 until 10:10 on Sunday 12 August
Amended service between Swindon and Bristol Temple Meads from 21:30 on Thursday 9 August
Amended service between Swindon and Bristol Temple Meads from 21:30 on Monday 6 August
Amended service between Swindon and Bristol Parkway each night from 20:40 on Tuesday 7 and Wednesday 8 August
Amended 21:29 Severn Beach to Bristol Temple Meads on Tuesday 7 and Wednesday 8 August
Amended 23:20 Bristol Temple Meads to Frome service from Monday 6 to Thursday 9 August
Amended service between Exeter St Davids and Plymouth each night from 22:15 on Monday 6 Tuesday 7 and Thursday 9 August
No late night / early morning trains at Pangbourne from Monday 6 to Friday 10 August
No late night / early morning trains at Burnham and Taplow from Monday 6 to Friday 10 August
Amended 00:17 Henley-on-Thames to Reading service on Monday 6 August
Amended service between Westbury and Swindon on Saturday 4 and Sunday 5 August
Amended 08:05 Cardiff Central to London Paddington service on Sunday 5 August
Buses replace trains between Reading and Newbury / Bedwyn on Saturday 4 and Sunday 5 August
Amended 20:45 and 22:00 London Paddington to Cardiff Central services on Saturday 4 August
Amended Great Western Railway services in the Cardiff Central area on Sunday 5 August
No trains at Burnham and Taplow from 23:00 on Saturday 4 and all day on Sunday 5 August
No trains at Pangbourne each night after 23:00 on Saturday 4 and Sunday 5 August
Buses replace evening / morning services between Reading and Basingstoke on Saturday 4 and Sunday 5 August
Amended service between Gunnislake / Plymouth and Exeter St Davids each night from 20:00 from Monday 18 to Wednesday 20 June
Amended 08:10 Swansea to London Paddington service on Sunday 29 July
No trains at Pangbourne after 23:00 on Sunday 29 July
Amended service at Burnham and Taplow until 06:30 on Saturday 28 July
Buses replace trains between Reading and Newbury / Bedwyn on Saturday 28 and Sunday 29 July
Amended service between Newbury and Theale from Monday 30 July to Friday 3 August
Buses replace evening / morning services between Reading and Basingstoke on Saturday 28 and Sunday 29 July
Amended service at Oxford on Saturday 28 and Sunday 29 July
Amended service between Plymouth and Exeter St Davids from Monday 30 July to Thursday 2 August
CANCELLED: Engineering work between Didcot Parkway to Reading service on Monday 30 July
Amended Great Western Railway trains from Monday 23 to Friday 27 July
Retimed service to / from London Paddington on Sunday 22 July
No trains at Pangbourne after 23:00 on Sunday 22 July
No overnight trains at Burnham or Taplow from Monday 23 to Friday 27 July
Buses replace late night / early morning trains between Tilehurst and Pangbourne from Monday 23 until Friday 27 July
Amended service between Newbury and Theale from Monday 23 until Thursday 26 July
CANCELLED: Revised service between Bath Spa and Westbury early morning on Sunday 22 July
Retimed service between Swindon and Westbury on Saturday 21 and Sunday 22 July
Buses replace trains between Reading and Basingstoke from 20:30 on Saturday 21 July and early morning / late evening on Sunday 22 July
CANCELLED: Engineering work between Didcot Parkway and Reading on Monday 23 July
No trains at Burnham and Taplow from 23:00 on Saturday 21 and all day on Sunday 22 July
Buses replace trains between Reading and Newbury / Bedwyn on Saturday 21 and Sunday 22 July
Engineering work is taking place between Newport and Severn Tunnel Junction on Saturday 14 and Sunday 15 July
Retimed early morning services between London Paddington and Reading on Sunday 15 July
Amended service between Newbury and Theale from Monday from Monday 16 until Thursday 20 July
Amended 06:03 Reading to Gatwick Airport on Sunday 15 July
Amended Great Western Railway services from Monday 16 to Friday 20 July
Amended service between Reading and Bedwyn until 10:35 on Sunday 15 July
Buses replace evening trains between Avonmouth and Severn Beach from Monday 16 until Wednesday 18 July
Buses replace early morning trains between Pangbourne and Tilehurst on Monday 16 July
Buses replace trains between Bristol Temple Meads and Severn Beach on Saturday 14 and Sunday 15 July
Buses replace late night trains at Pangbourne on Saturday 14 and Sunday 15 July
Amended service at Oxford from Saturday 14 until Sunday 22 July
Amended service between Bristol Parkway and Bristol Temple Meads on Saturday 14 and Sunday 15 July
Buses replace trains between Reading and Basingstoke after 21:00 on Saturday 23 and Sunday 24 June
Buses replace trains between Oxford and Banbury / Hanborough from Monday 9 until Friday 13 July
Amended service between Newbury and Theale from Monday 9 until Thursday 12 July
Amended 03:54 Swansea to London Paddington service from Tuesday 10 to Friday 13 July
Revised 21:15 and 22:45 London Paddington to Swansea services between Monday 9 and Thursday 12 July
Buses replace late night / early morning trains to / from Burnham and Taplow on Thursday 12 July
Amended midweek service between Didcot Parkway and Reading from Monday 9 until Friday 13 July
Amended Great Western Railway services to and from London Paddington until 14:00 on Sunday 8 July
Buses replace trains between Bristol Temple Meads and Severn Beach on Saturday 7 and Sunday 8 July
Amended late night services between London Paddington and Didcot Parkway on Saturday 7 July
Buses replace trains between Newport and Severn Tunnel Junction / Cheltenham Spa until 14:00 on Sunday 8 July
Buses replace trains between Oxford and Banbury / Moreton-in-Marsh on Saturday 7 and Sunday 8 July
No trains between Bristol Temple Meads and Bristol Parkway on Saturday 7 and Sunday 8 July
Buses replace late night trains to / from Pangbourne on Saturday 7 and Sunday 8 July
CANCELLED engineering work between Tiverton Parkway and Exeter St Davids on Tuesday 3 July
Amended late night / early morning Great Western Railway services in the Oxford area from Monday 2 to Friday 6 July
Amended midweek services in the Bristol area from Monday 2 to Friday 6 July
Amended late night service between Cardiff Central and Bridgend from Monday 2 until Friday 6 July
Buses replace late night / early morning services to / from Pangbourne on Saturday 30 June and until 05:00 Monday 2 July
CANCELLED engineering work in the Westbury area on Sunday 1 July
Buses replace trains between Bristol Parkway and Newport on Saturday 30 June and Sunday 1 July
Amended service at Burnham and Taplow until 06:30 on Saturday 30 June
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 30 June
Amended 04:07 Didcot Parkway to Reading service on Monday 2 July
Buses replace trains between Basingstoke and Reading after 20:30 on Saturday 30 June
Amended service between Reading and London Paddington until 07:45 on Sunday 1 July
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 1 July
Buses replace late night trains between Tilehurst and Pangbourne on Friday 29 June
Amended late night / early morning services between London Paddington and Swansea from Monday 25 until Friday 29 June
Amended late night Great Western Railway services from Monday 25 to Friday 29 June
No overnight trains at Burnham or Taplow from Monday 25 to Friday 29 June
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 24 June
Amended service between Bristol Temple Meads / Bristol Parkway and Cardiff Central from Monday 25 to Friday 29 June
Buses replace evening trains to / from Pangbourne on Sunday 24 June
Buses replace trains between Bristol Parkway and Newport on Saturday 23 and Sunday 24 June
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 18 to Thursday 21 June
Amended late night service between Reading and Gatwick Airport from Monday 18 to Thursday 21 June
Amended service between Bristol Temple Meads / Bristol Parkway and Cardiff Central from Monday 18 to Friday 22 June