Great Western Railway (GW)

14/08/2017 13:06:28
http://www.gwr.com

Information last updated 10 December 2017 19:19

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended late night Great Western Railway services from Monday 26 February to Thursday 1 March
Buses replace trains between Oxford and Hanborough on Sunday 25 February
No trains between Cosham and Brighton or between Petersfield and Portsmouth Harbour on Sunday 25 February
Buses replace trains between Brighton and Littlehampton on Saturday 17 and Sunday 18 February
Buses replace trains between Redhill and Gatwick Airport on Saturday 24 and Sunday 25 February
Buses replace trains between St Erth and St Ives on Saturday 24 and Sunday 25 February
Amended service between Keynsham and Bristol Temple Meads on Saturday 24 February
Buses replace trains between Cardiff Central and Newport on Saturday 24 and Sunday 25 February
Amended services in the Westbury area on Saturday 24 and until 09:30 on Sunday 25 February
Buses replace trains at Burnham and Taplow on Saturday 24 and Sunday 25 February
Buses replace trains at Pangbourne on Saturday 24 and Sunday 25 February
Amended morning services between Briton Ferry and Swansea between Tuesday 20 and Friday 23 February
Amended service between Cardiff Central and Newport from Monday 19 until Friday 23 February
Buses replace overnight trains between Guildford and Redhill from 23:00 each night Monday 19 until Thursday 22 February
Amended overnight midweek service between Cardiff Central and Swansea from Monday 19 until Thursday 22 February
Amended overnight midweek service between Reading and Bristol / Gloucester from Monday 19 until Thursday 22 February
Amended overnight midweek service at Westbury from Monday 19 until Thursday 22 February
Amended late night / early morning services to / from London Paddington from Monday 19 to Friday 23 February
No trains at Pangbourne between Monday 19 and Thursday 22 February
Buses replace trains between Marlow and Maidenhead on Sunday 18 February
Amended morning and evening services to / from London Paddington on Sunday 18 February
Buses replace trains between Westbury and Warminster / Salisbury on Saturday 17 and Sunday 18 February
Buses replace trains at Burnham and Taplow on Saturday 17 and Sunday 18 February
Buses replace late night / early morning trains between Redhill and Gatwick Airport from Saturday 17 until Monday 19 February
Amended evening services between Bath Spa and Bristol Temple Meads on Saturday 17 and Sunday 18 February
Buses replace trains between Cardiff Central and Newport on Saturday 17 and Sunday 18 February
No trains at Burnham from 22:15 onwards on Sunday 11 February
Amended early morning services departing London Paddington on Sunday 11 February
Buses replace trains between Westbury and Frome on Saturday 10 February
Buses replace trains between Westbury and Southampton Central on Saturday 10 and Sunday 11 February
No trains at Burnham or Taplow until 06:30 on Saturday 10 February
No Trains at Pangbourne late night / morning services on Saturday 10 and Sunday 11 February
Buses replace trains between Exeter St Davids and Plymouth on Saturday 10 until 08.30 on Sunday 11 February
Buses replace trains between Bridgend and Swansea before 08.50 on Sunday 11 February
Buses replace trains between Reigate and Redhill / Gatwick Airport from 23.30 on Saturday and all day Sunday 11 February
Amended services between London Paddington and Reading on Friday 16 February
Amended services between between Cardiff Central and Newport from Monday 12 to Friday 16 February
Buses replace trains between Portsmouth Harbour and Portsmouth & Southsea from Monday 12 to Thursday 15 February
Amended service between Reading and Bath Spa / Bristol Parkway each night from Monday 12 until Thursday 15 January
Amended service between Taunton and Tiverton Parkway from 23.15 on Monday 12 February
Amended services between Didcot Parkway and Slough on Monday 5 February
No trains at Taplow until 05:15 each morning from Wednesday 7 to Friday 9 February
Revised late night service between London Paddington and Cardiff Central / Swansea on Thursday 8 February
Revised late night Gunnislake / Paignton to Exeter St Davids service on Tuesday 6 and Wednesday 7 February
Revised 22:45 London Paddington to Swansea service from Monday 5 until Thursday 8 February
Revised 23:27 Cardiff Central to Bristol Temple Meads service from Monday 5 to Wednesday 7 February
Amended services between Swindon and Bath Spa / Bristol Parkway on Sunday 4 February
No trains at Burnham after 22:15 each night from Sunday 4 February until Friday 9 February
Revised morning service between London Paddington and Reading on Sunday 4 February
Amended service between Southampton Central and Eastleigh / Fareham on Saturday 3 and Sunday 4 February
Buses replace trains between Wokingham / Aldershot and Guildford on Sunday 4 February
CANCELLED: Engineering work between Bristol Temple Meads and Bath Spa from 22:00 on Saturday 3 and on Sunday 4 February
No trains at Pangbourne from 22:00 Saturday 3 until 10:30 Sunday 4 February
Buses replace trains between Totnes and Plymouth on Saturday 3 February
Revised night service between Neath and Swansea from Monday 22 until Friday 26 January
Revised night service in the Bristol area from Monday 22 until Thursday 25 January
Revised night service between London Paddington and Didcot Parkway from Monday 22 until Friday 26 January
Amended early morning service between Reading and Gatwick Airport until 07:00 on Sunday 28 January
Buses replace late night trains between Bristol Temple Meads and Weston-super-Mare from 22:05 on Sunday 28 January
Buses replace trains between Salisbury and Romsey on Sunday 28 January
Amended service between London Paddington and Reading on Sunday 28 January
Amended early morning service between Reading and Bedwyn / Basingstoke until 08:45 on Sunday 28 January
Amended service between Reading and Didcot Parkway from 21:30 on Sunday 28 January
Revised night service between Dawlish Warren and Exeter St Davids on Monday 22 and Tuesday 23 January
Amended early morning service between Didcot Parkway and Reading on Monday 29 January
Amended service between Bristol Temple Meads and Severn Beach / Cardiff Central / Bristol Parkway on Saturday 27 and Sunday 28 January
Buses replace late night trains between Bristol Temple Meads and Weston-super-Mare from 22:00 on Sunday 21 January
Amended Great Western Railway service between Brighton and Barnham on Sunday 21 January
Amended service between Warminster and Swindon / Bath Spa until 11:00 on Sunday 21 January
Amended service between Reading and Bristol on Saturday 27 and Sunday 28 January
Amended service between London Paddington and Reading on Sunday 21 January
Amended service between Reading and Didcot Parkway from 21:30 on Sunday 21 January
Amended service between Reading and Basingstoke / Southampton Central until 15:25 on Sunday 21 January
Amended service between London Paddington and Reading on Saturday 20 January
Amended service between Bristol Temple Meads and Severn Beach / Cardiff Central / Bristol Parkway on Saturday 20 and Sunday 21 January
Amended late night service between Bristol Temple Meads and Exeter St Davids from Monday 29 January to Thursday 1 February
Amended overnight service between Reading and Guildford from Monday 29 January to Thursday 1 February
Amended late night service between Cardiff Central and Swansea from Monday 29 January to Thursday 1 February
Amended late night service between Reading and Bedwyn from Monday 29 January to Thursday 1 February
Buses replace trains between Totnes and Plymouth all day on Saturday 27 January and until 08.30 on Sunday 28 January
Amended overnight service between Bristol Parkway and Bristol Temple Meads from Monday 29 to Wednesday 31 January
Amended service between Reading and Gatwick Airport on Sunday 14 January
Buses replace trains between Exeter St Davids / Totnes and Plymouth from Saturday 20 January until 09:00 on Sunday 21 January
Amended 08:07 Swansea to London Paddington service on Sunday 14 January
Buses replace trains between Bath Spa and Bristol Temple Meads on Sunday 14 January
Buses replace trains between Exeter St Davids and Plymouth on Saturday 13 and Sunday 14 January
Buses replace trains between Eastleigh / Fareham and Southampton Central on Saturday 13 and Sunday 14 January
No trains at Burnham or Taplow from 22:45 Saturday 13 and all day Sunday 14 January
No trains at Pangbourne from 22:00 Saturday 13 until 10:30 Sunday 14 January
Amended service between Bristol Temple Meads and Severn Beach from 22:00 each night Monday 15 to Thursday 18 January
Amended service between Reading and Bath Spa / Bristol Parkway each night from Monday 15 until Thursday 18 January
Amended service between Reading and Didcot Parkway on Friday 12 January from 23:45
Amended late night service between Bath Spa and Bristol Temple Meads from Monday 8 until Thursday 11 January
Amended overnight service between Cardiff Central and Bridgend via Pontyclun from Monday 8 until Friday 12 January
Amended overnight service between Slough and Reading from Monday 8 until Friday 12 January
Buses replace trains between Bristol Temple Meads and Bath Spa on Sunday 7 January
No trains at Redhill on Saturday 6 and Sunday 7 January
Buses replace trains between Exeter St Davids and Plymouth on Saturday 6 and Sunday 7 January
Amended service between Southampton Central and Eastleigh / Fareham on Saturday 6 and Sunday 7 January
Amended service at Burnham and Taplow from 23:00 on Saturday 6 and all day on Sunday 7 January
Amended service to and from London Paddington on Saturday 6 January
Amended service between Reading and Didcot Parkway overnight on Saturday 6 January and in to Sunday morning
Amended late night services from London Paddington from Monday 1 to Thursday 4 January
No trains at Burnham and Taplow on Sunday 31 December
No trains at Pangbourne until approximately 09:40 on Sunday 31 December
Buses replace trains between Maidenhead and Marlow on Saturday 30 and Sunday 31 December
Amended Great Western Railway service to and from London Paddington on Monday 1 January
Amended service between London Paddington and Slough on Saturday 23 December
Amended Great Western Railway service to and from London Paddington on Thursday 28 to Saturday 30 December
No trains between London Paddington and Slough from Sunday 24 until Wednesday 27 December
Buses replace trains between Southampton Central and Eastleigh / Fareham from Sunday 24 December to Monday 1 January
Amended service in the Redhill area from Saturday 23 December until Monday 1 January
Buses replace trains between Reigate / Redhill and Gatwick Airport on Sunday 17 December
Amended 08:38 Exeter St Davids to London Paddington service on Sunday 17 December
Amended 08:57 London Paddington to Plymouth service on Sunday 17 December
Buses replace trains between Avonmouth and Severn Beach all day Sunday 17 December
Amended 20:37 and 21:37 London Paddington to Swansea on Sunday 17 December
Amended 08:07 Swansea to London Paddington service on Sunday 17 December
Buses replace trains between Reading and Basingstoke until 09:35 on Sunday 17 December
Buses replace trains between Southampton Central and Eastleigh / Fareham on Sunday 17 December
Buses replace trains between Bristol Temple Meads and Weston-super-Mare / Taunton on Sunday 17 December
Amended Great Western Railway services on Saturday 16 and Sunday 17 December
Amended 23:34 Reading to Gatwick Airport service on Saturday 16 December
Amended service between Plymouth and Gunnislake on Saturday 16 and Sunday 17 December
Amended late night / early morning Great Western Railway services between Reading and Didcot Parkway / Bedwyn from Monday 18 December to Friday 22 December
Buses replace trains between Bristol Temple Meads and Severn Beach from Monday 18 December to Thursday 21 December
Amended overnight Great Western Railway services between Bristol Temple Meads and Weston-super-Mare on Monday 18 December, Tuesday 19 and Thursday 21 December
Amended service between Bristol Temple Meads and Bristol Parkway / Patchway from Monday 18 December to Thursday 21 December
Amended service between Didcot Parkway and Bristol each night from Monday 11 to Thursday 14 December
Amended service between Cardiff Central and Bristol each night from Monday 11 to Thursday 14 December
Amended late evening service between Westbury and Frome on Monday 11 December
Amended service between London Paddington and Didcot Parkway each night from Monday 11 to Friday 15 December