Great Western Railway (GW)

12/02/2018 12:02:22
http://www.gwr.com

Information last updated 15 February 2018 19:49

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Reading and Basingstoke on Saturday 24 March
Amended services between Reading and Newbury / Bedwyn on Saturday 17 March
Buses replace evening trains between Swindon and Gloucester from Monday 14 until Thursday 17 May
Amended service between Newbury and Theale from Monday 14 May to Thursday 17 May
Buses replace late night / early morning trains between Slough and Burnham / Taplow from Monday 14 to Friday 18 May
Amended evening services between Plymouth and Exeter St Davids from Monday 14 to Thursday 17 May
Buses replace late night / early morning trains between Pangbourne and Tilehurst from Monday 14 to Friday 18 May
Buses replace late night trains between Bristol Temple Meads and Cardiff Central on Friday 18 May
Buses replace trains between Dorchester West / Wareham and Weymouth on Saturday 12 and Sunday 13 May
Buses replace late night / early morning trains at Pangbourne on Saturday 12 and Sunday 13 May
Buses replace early morning trains between Pangbourne and Tilehurst on Monday 14 May
No trains between Bristol Temple Meads and Bristol Parkway on Saturday 12 and Sunday 13 May
Amended trains between Southampton Central and Portsmouth Harbour / Brighton on Saturday 5 and Sunday 6 May
Amended 23:30 London Paddington to Cardiff Central on Friday 11 May
Amended Great Western Railway Night Riviera from Friday 4 to Tuesday 8 May
Amended Great Western Railway trains from Tuesday 8 to Thursday 10 May
Amended 08:07 Swansea to London Paddington service on Sunday 6 May
No trains at Pangbourne from 21:30 on Sunday 6 May
Amended trains between Cardiff Central and Newport on Saturday 5 May
Major modernisation work between London Paddington and Maidenhead from Saturday 5 May until 05:00 Tuesday 8 May
Amended Great Western Railway overnight trains from Monday 30 April to 06:00 Friday 4 May
Buses replace over night trains between Exeter St Davids and Exmouth from Monday 30 April to Thursday 3 May
Amended service between Gloucester and Bristol Parkway from Monday 30 April to Thursday 3 May
No overnight trains at Burnham or Taplow from Monday 30 April to Thursday 3 May
Amended services in the Westbury area until 09:30 on Sunday 29 April
No trains at Pangbourne from 21:30 on Sunday 29 April
Amended late night Great Western Railway trains between Reading and Bath Spa from Monday 30 April to Thursday 3 May
Amended 23:10 Bristol Temple Meads to Frome on Saturday 28 April
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 29 April
Amended 23:49 Didcot Parkway to London Paddington on Saturday 28 April
Buses replace trains to / from Burnham and Taplow from 23:00 on Saturday 28 and all day Sunday 29 April
Buses replace trains between Cheltenham Spa and Gloucester on Saturday 28 and Sunday 29 April
Buses replace trains between Banbury / Hanborough and Oxford on Sunday 29 April
Buses replace trains between Andover and Exeter St Davids and between Salisbury and Romsey until 22:00 Sunday 29 April
Buses replace trains between Woking and Haslemere and between Aldershot / Ash and Shalford on Sunday 29 April
Amended services between London Paddington and Cheltenham Spa / Carmarthen on Sunday 11 March
Amended late night Great Western Railway service on Saturday 24 and early morning Sunday 25 February
Buses replace trains between Chichester / Petersfield and Portsmouth Harbour until 14:30 on Sunday 8 April
Amended evening services between Cardiff Central and Bridgend from Monday 19 to Thursday 22 March
Amended Great Western Railway trains from Monday 9 to Thursday 12 April
Amended late evening / early morning service between Bristol Temple Meads and Taunton from Monday 23 to Friday 27 April
Buses replace late night / early morning trains between Reading and Guildford from Monday 23 to Friday 27 April
Amended evening service to Langley and Iver from Monday 23 to Thursday 26 April
Amended service between Newbury and Theale from Monday 23 April to Thursday 26 April
Amended late night Great Western Railway services from Monday 26 to Thursday 29 March
Amended 04:45 Bristol Temple Meads to London Paddington service from Tuesday 24 to Thursday 26 April
Amended late night service between Cardiff Central and Bristol Temple Meads from Monday 23 until Wednesday 25 April
Buses replace trains between Reading and Blackwater on Sunday 22 April
Buses replace trains between Swansea and Port Talbot Parkway on Sunday 22 April
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 22 April
Buses replace trains between Bedwyn and Reading until 10:35 on Sunday 22 April
Amended late night services between Cardiff Central and Bridgend from Monday 23 to Thursday 26 April
Buses replace evening trains between Severn Beach and Bristol Temple Meads from Monday 23 to Wednesday 25 April
Amended 05:02 Reading to London Paddington service on Monday 23 April
Amended 04:07 Didcot Parkway to Reading service on Monday 23 April
Amended service in the Brighton / Havant / Portsmouth Harbour area on Saturday 21 and Sunday 22 April
Amended services between Maidenhead and Marlow on Sunday 22 April
Buses replace trains to / from Burnham and Taplow between 23:00 on Saturday 21 and 08:30 on Sunday 22 April
Amended late night Great Western Railway service to and from London Paddington from Monday 26 to Friday 30 March
Buses replace early morning / late evening trains between Tilehurst and Pangbourne on Saturday 21 and Sunday 22 April
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 22 April
Buses replace trains between Plymouth and Par on Saturday 21 and Sunday 22 April
Buses replace late night trains between Slough and London Paddington on Saturday 21 April
Amended Great Western Railway trains from Tuesday 3 to Thursday 5 April
Buses replace trains between Swansea and Port Talbot Parkway on Sunday 15 April
Buses replace trains between Castle Cary and Weymouth on Sunday 15 April
Revised overnight services through Pangbourne on Friday 20 April
Buses replace trains between Reading and Basingstoke before 08:30 on Sunday 15 April
Amended 03:52 Swansea to London Paddington service from Tuesday 17 until Friday 20 April
Amended overnight midweek service in the Bristol Temple Meads area from Monday 16 until Thursday 19 April
Buses replace trains to / from Burnham and Taplow from 21:40 onwards between Monday 16 April and Friday 20 April
Amended 04:07 Didcot Parkway to Reading service on Monday 16 April
Amended service between Chichester and Littlehampton / Brighton on Saturday 14 and Sunday 15 April
Buses replace trains at Burnham and Taplow from 23:00 on Saturday 14 April, and all day on Sunday 15 April
Buses replace late night / early morning trains between Tilehurst and Pangbourne on Saturday 14 and Sunday 15 April
Buses replace late night trains between Slough and London Paddington on Saturday 14 April
Buses replace trains between Bristol Temple Meads and Bath Spa on Sunday 8 April
No trains at Pangbourne from 21:30 on Sunday 8 April
Buses replace late night trains between Guildford and Redhill from Monday 26 until Wednesday 28 March
Buses replace trains between Bristol Temple Meads and Bristol Parkway before 04:50 on Monday 26 March
Buses replace early morning / late night trains at Pangbourne between Monday 26 and Friday 30 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 8 April
No trains at Pangbourne from 23:25 on Friday 23 March
Amended 04:45 Bristol Temple Meads to London Paddington service from Tuesday 20 to Friday 23 March
Amended overnight Great Western Railway services from Tuesday 20 to Thursday 22 March
Amended late night / early morning service at Pangbourne from Monday 9 to Friday 13 April
Amended service at Burnham and Taplow on Saturday 7 and Sunday 8 April
Buses replace trains between Truro and Penzance from Monday 19 to Friday 23 March
Amended late night services from / to London Paddington from Monday 19 to Thursday 22 March
Buses replace trains between Reading and Blackwater / Bracknell until 16:10 on Sunday 25 March
Amended morning and evening trains to / from Bristol Temple Meads on Sunday 25 March
Amended Great Western Railway services from Friday 30 March to Monday 2 April
Amended service between Swindon and Westbury via Melksham on Sunday 25 March
Major improvement work in the Bristol Temple Meads area from Friday 30 March to Tuesday 3 April
Buses replace trains to / from Burnham and Taplow from 21:40 onwards between Monday 19 March and Wednesday 21 March.
Amended late night services in the Bristol Temple Meads area from Monday 19 to Thursday 22 March
Buses replace trains at Pangbourne until 04:45 on Monday 19 March
Buses replace trains between Bristol Temple Meads and Bristol Parkway until 05:00 on Monday 19 March
No trains at Swindon on Saturday 24 and Sunday 25 March
Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Saturday 24 and Sunday 25 March
No trains at Pangbourne from 23:00 Saturday 24 to 09:40 and from 21:30 Sunday 25 March
Amended services between Plymouth and Penzance from 20:30 on Sunday 18 until 08:00 on Monday 19 March
No trains at Swindon on Saturday 17 and Sunday 18 March
Amended morning services in the Westbury area on Sunday 18 March
Amended services between London Paddington and Reading / Hereford / Plymouth on Sunday 18 March
Buses replace trains at Pangbourne until 18:00 and after 21:30 on Sunday 18 March
Amended service between Redhill and Gatwick Airport from Sunday 18 until 06:50 on Monday 19 March
Amended morning and evening trains in the Bristol Temple Meads area on Sunday 18 March
Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Saturday 17 and Sunday 18 March
Revised 23:10 Bristol Temple Meads to Frome service on Saturday 17 March
Buses replace trains between Reading and Basingstoke before 08:30 on Sunday 11 March
Buses replace trains between Marlow and Maidenhead from 00:10 on Sunday 18 February
Amended late night services between London Paddington and Swansea on Sunday 11 March
Amended 08:57 London Paddington to Plymouth train on Sunday 11 March
Buses replace trains between Tilehurst and Pangbourne after 21:00 on Sunday 11 March
Amended 08:07 Swansea to London Paddington service on Sunday 11 March
Buses replace trains between Newbury and Bedwyn until 10:45 on Sunday 11 March
Buses replace trains between Redhill and Gatwick Airport on Saturday 10 and Sunday 11 March
CANCELLED: Engineering work between Par and Newquay on Saturday 10 and Sunday 11 March
Buses replace trains between Southampton Central and Bournemouth / Lymington Pier on Sunday 11 March
Amended service at Burnham and Taplow on Saturday 10 and Sunday 11 March
Amended 23:10 Bristol Temple Meads to Frome on Saturday 10 March
Amended services in the Bristol Temple Meads area on Saturday 10 and Sunday 11 March
Amended evening services between London Paddington and Reading on Friday 16 March
Buses replace late night services between Guildford and Reading from Monday 12 to Thursday 15 March
Buses replace evening trains between Severn Beach and Bristol Temple Meads from Monday 12 to Thursday 15 March
Buses replace evening trains between Bristol Temple Meads and Bristol Parkway / Cardiff Central from Monday 12 to Thursday 15 March
Amended service between Reading and Newbury and between Swindon and Westbury from Monday 12 to Thursday 15 March
Buses replace early morning trains at Pangbourne on Monday 12 March
Amended late night services from London Paddington from Monday 5 to Thursday 8 March
Revised overnight services through Burnham and Taplow on Friday 9 March
Revised overnight services through Pangbourne on Friday 9 March
Amended late night services between Cardiff Central and Bridgend from Monday 5 March to Thursday 8 March
Amended service at Weymouth on Sunday 4 March
Buses replace trains between Reading and Basingstoke until 08:35 on Sunday 4 March
Amended service at Burnham on Sunday 4 March
No trains at Burnham or Taplow between 22:00 and 05:30 each night from Monday 5 until Friday 9 March
Buses replace trains between Redhill and Gatwick Airport from Saturday 3 until 05:00 on Monday 5 March
Buses replace trains between Bridgend and Swansea on Saturday 3 and Sunday 4 March
Amended service between Bristol Temple Meads and Bath Spa on Saturday 3 and Sunday 4 March
Amended service between Southampton Central, Fareham, Portsmouth Harbour and Brighton on Saturday 3 and Sunday 4 March
Amended service between Reading and Didcot Parkway from 23:00 on Saturday 3 and all day on Sunday 4 March
Buses replace trains between Banbury / Hanborough and Oxford on Sunday 4 March
Buses replace trains between Newton Abbot and Paignton on Sunday 4 March
Amended late night Great Western Railway services from Monday 26 February to Thursday 1 March
Buses replace trains between Oxford and Hanborough on Sunday 25 February
No trains between Cosham and Brighton or between Petersfield and Portsmouth Harbour on Sunday 25 February
Buses replace trains between Redhill and Gatwick Airport on Saturday 24 and Sunday 25 February
CANCELLED: Engineering work between St Erth and St Ives on Saturday 24 and Sunday 25 February
Amended service between Keynsham and Bristol Temple Meads on Saturday 24 February
Buses replace trains between Cardiff Central and Newport on Saturday 24 and Sunday 25 February
Amended services in the Westbury area on Saturday 24 and until 09:30 on Sunday 25 February
Buses replace trains at Burnham and Taplow on Saturday 24 and Sunday 25 February
Buses replace trains at Pangbourne on Saturday 24 and Sunday 25 February
Amended morning services between Briton Ferry and Swansea between Tuesday 20 and Friday 23 February
Amended service between Cardiff Central and Newport from Monday 19 until Friday 23 February
Buses replace overnight trains between Guildford and Redhill from 23:00 each night Monday 19 until Thursday 22 February
Amended overnight midweek service between Cardiff Central and Swansea from Monday 19 until Thursday 22 February
Amended overnight midweek service between Reading and Bristol / Gloucester from Monday 19 until Thursday 22 February
Amended overnight midweek service at Westbury from Monday 19 until Thursday 22 February
Amended late night / early morning services to / from London Paddington from Monday 19 to Friday 23 February
No trains at Burnham or Taplow between Monday 19 February and Friday 23 February
No trains at Pangbourne between Monday 19 and Thursday 22 February