Great Western Railway (GW)

14/08/2017 13:06:28
http://www.gwr.com

Information last updated 16 August 2017 07:27

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWRfeedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Reading and Didcot Parkway until 10:25 Sunday 5 November
Amended 08:10 Swansea to London Paddington service on Sunday 5 November
Buses replace trains between Barnham and Brighton on Sunday 5 November
Buses replace trains between Reading and Winchester on Sunday 5 November
Buses replace trains between Reading and Bedwyn on Sunday 5 November
Reduced service to / from Hayes & Harlington on Saturday 4 November
Buses replace trains between Twyford and Henley-on-Thames until 10:30 on Sunday 5 November
Amended 23:42 London Paddington to Twyford service on Saturday 4 November
Amended 23:33 London Paddington to Oxford service on Saturday 4 November
Major improvement work between Cardiff Central and Newport from Saturday 23 September to Sunday 29 October
Amended 06:03 Reading to Gatwick Airport on Sunday 5 November
Amended 23:34 Reading to Gatwick Airport service on Saturday 4 November
Amended 04:32 Reading to Gatwick Airport service from Tuesday 7 to Friday 10 November
Amended 23:06 Bristol Temple Meads to Exeter St Davids service on Tuesday 7 and Thursday 9 November
Amended 21:45 London Paddington to Exeter St Davids service on Tuesday 7 and Thursday 9 November
Amended 23:18 Gatwick Airport to Reading from Monday 6 to Thursday 9 November
Buses replace trains between Bristol Temple Meads and Severn Beach from Monday 6 to Thursday 9 November
Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 6 to Thursday 9 November
Buses replace trains between Reading and Bedwyn from 22:00 until the end of service each night from Monday 6 to Thursday 9 November
Buses replace trains between Bristol Parkway and Bristol Temple Meads from 22:15 until 05:15 each night from Monday 6 to Thursday 9 November
Amended Great Western Railway services from Monday 30 October to Friday 3 November
Buses replace trains between Twyford and Henley-on-Thames until 10:30 on Sunday 29 October
No trains at Pangbourne from 23:30 until the end of service on Friday 03 November
Buses replace overnight trains between Neath and Swansea from Monday 30 October to Thursday 02 November
Amended 23:27 Cardiff Central to Bristol Temple Meads from Monday 30 October to Wednesday 1 November
No trains at Pangbourne from 23:30 until the end of service on between Monday 30 October and 01 November
Amended service in the Reading area until 10:25 on Sunday 29 October
Amended 08:19 Romsey to Brighton service on Sunday 22 October
Buses replace trains between Yeovil Pen Mill and Weymouth on Sunday 22 October
Amended 23:33 London Paddington to Oxford service on Saturday 28 October
Amended 23:42 London Paddington to Twyford service on Saturday 28 October
Amended Great Western Railway services from Monday 23 to Friday 27 October
Amended early morning / late night services to and from Bristol Temple Meads on Saturday 28 September and Sunday 29 October
Amended 04:47 Bristol Temple Meads to London Paddington service on Monday 30 October
Buses replace trains between Castle Cary and Taunton on Saturday 21 and Sunday 22 October
Amended service to / from Burnham and Taplow on Saturday 21 and Sunday 22 October
Major improvement work between Slough and Reading / Didcot Parkway from 23:00 Saturday 21 to 12:30 Sunday 22 October
No trains at Pangbourne from 22:00 until the end of service on Sunday 22 October
No trains at Burnham and Taplow on Sunday 15 October
No trains at Pangbourne from 22:00 until the end of service on Sunday 15 October
No trains at Pangbourne from 23:30 until the end of service on Friday 20 October
Amended overnight services between Tiverton Parkway and Exeter St Davids on Wednesday 18 October
Amended 23:36 Swindon to Cheltenham Spa on Wednesday 18 and Thursday 19 October
Amended 03:52 Swansea to London Paddington service from Tuesday 17 to Friday 20 October
Amended 20:15, 21:15 and 22:45 London Paddington to Swansea services from Monday 16 to Thursday 19 October
Amended service between Bristol Temple Meads and Swindon / Westbury after 22:30 each night from Monday 16 to Thursday 19 October
Amended service at Burnham and Taplow from 22:15 each night until 06:00 the following morning from Monday 16 to Friday 20 October
Amended 04:12 Didcot Parkway to London Paddington service on Monday 16 October
Amended 22:37 London Paddington to Bristol Temple Meads service on Sunday 15 October
Amended service in the Reading area from 00:30 until 12:25 on Sunday 15 October
Amended Great Western service to and from London Paddington on Saturday 14 October
Buses replace trains between Crediton and Barnstaple on Sunday 15 October
Amended services from London Paddington to Bristol Temple Meads from 22:00 on Sunday 1 October
Buses replace trains between Castle Cary and Yeovil Pen Mill on Sunday 1 October
Amended service between Maidenhead and Marlow until 12:25 on Sunday 1 October
Amended service in the Reading area until 12:25 on Sunday 1 October
Amended 23:33 London Paddington to Oxford service on Saturday 30 September
Amended 23:33 London Paddington to Oxford service on Saturday 7 October
Amended early morning / late night services to and from Bristol Temple Meads on Saturday 30 September and Sunday 1 October
Buses replace trains between Newport and Bristol Parkway every weekend from 23 September to 29 October
Amended 04:47 Bristol Temple Meads to London Paddington service on Monday 2 October
Buses replace trains between Crediton and Barnstaple on Sunday 8 October
Buses replace trains between Crediton and Barnstaple on Saturday 30 September and Sunday 1 October
Buses replace trains between Castle Cary and Weymouth on Sunday 8 October
Buses replace trains between Twyford and Henley-on-Thames until 12:25 on Sunday 8 October
Buses replace trains between Twyford and Henley-on-Thames until 12:25 on Sunday 1 October
No trains at Burnham after 22:15 on Sunday 8 October
Amended service in the Reading area until 12:25 on Sunday 8 October
Amended Great Western Railway service to and from London Paddington on Saturday 7 October
Amended early morning / late night services to and from Bristol Temple Meads on Saturday 7 and Sunday 8 October
Amended midweek Great Western Railway services from Monday 9 to Thursday 13 October
Retimed Great Western Railway services between Avoncliff and Frome until 08:55 Sunday 1 October
Amended 23:09 Bristol Temple Meads to Frome service on Saturday 30 September
Buses replace trains between Barnham and Brighton on Sunday 24 September
Amended 23:27 Cardiff Central to Bristol Temple Meads from Monday 2 to Wednesday 4 October
Amended services in the Reading area on Saturday 23 and Sunday 24 September
Amended overnight Great Western Railway services from Monday 25 to Friday 29 September
Revised service between Eastleigh and Totton / Woolston until 09:10 on Sunday 17 September
Reduced service between West Ealing and Greenford from 13:30 on Saturday 16 September
Amended service between Oxford and Banbury on Saturday 16 September
Amended service between Swindon and Westbury on Saturday 16 and Sunday 17 September
Amended service between Twyford and Henley-on-Thames from 08:00 on Saturday 16 and all day on Sunday 17 September
Major improvement work in the Reading area from 08:00 on Saturday 16 and all day on Sunday 17 September
No trains at Redhill on Saturday 16 and Sunday 17 September
Revised timetable between London Paddington and Reading on Sunday 10 September
Buses replace trains between Exeter St Davids and Exmouth / Yeovil Junction on Sunday 10 September
Amended services between Cardiff Central and Newport on Saturday 9 and Sunday 10 September
No trains at Pangbourne after 20:55 on Saturday 9 and all day Sunday 10 September
No trains at Redhill on Saturday 9 and Sunday 10 September
Revised timetable between London Paddington and Reading on Sunday 3 September
Buses replace trains between Exeter St Davids and Exmouth on Sunday 3 September
Buses replace trains between Barnham and Brighton on Sunday 3 September
Buses replace trains between Cardiff Central and Newport on Saturday 2 and Sunday 3 September
No trains at Redhill on Saturday 2 and Sunday 3 September
Amended 00:01 Exmouth to Exeter St Davids service on Monday 4 September
Amended service at Pangbourne on Saturday 2 and Sunday 3 September
Amended overnight Great Western Railway services from Monday 4 to Friday 8 September
Amended service between Bristol Temple Meads and Avonmouth / Severn Beach from Saturday 26 to Monday 28 August
Amended services to and from London Paddington until 08:45 on Sunday 27 August
Amended Great Western Railway services from Monday 28 August to Friday 1 September
Major improvement work in the Bristol Parkway area from Saturday 19 August to Friday 17 September
No trains at Burnham or Taplow from midnight until 06:30 on Saturday 26 August
Amended service between Reading and Didcot Parkway / Oxford from 20:45 on Saturday 26 and all day on Sunday 27 August
Buses replace trains between Cardiff Central and Newport from Saturday 26 until 13:00 on Monday 28 August
Revised timetable between London Paddington and the West of England on Sunday 20 August
Amended service at Burnham or Taplow from 22:15 each night from Monday 21 to Friday 25 August
Amended Great Western Railway services from Monday 21 to Friday 25 August
Amended service at Pangbourne from 20:00 Saturday 19 and all day Sunday 20 August
Buses replace overnight trains between Guildford / Reigate and Redhill from Monday 21 to Thursday 24 August