Great Western Railway (GW)

14/08/2017 13:06:28
http://www.gwr.com

Information last updated 16 October 2017 10:20

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Reading and Didcot Parkway on Friday 12 January from 23:45
Amended late night service between Bath Spa and Bristol Temple Meads from Monday 8 until Thursday 11 January
Amended overnight service between Cardiff Central and Bridgend via Pontyclun from Monday 8 until Friday 12 January
Amended overnight service between Slough and Reading from Monday 8 until Friday 12 January
Buses replace trains between Bristol Temple Meads and Bath Spa on Sunday 7 January
Amended service in the Redhill area on Saturday 6 and Sunday 7 January
Buses replace trains between Exeter St Davids and Plymouth on Saturday 6 and Sunday 7 January
Amended service between Southampton Central and Eastleigh / Fareham on Saturday 6 and Sunday 7 January
Amended service at Burnham and Taplow from 23:00 on Saturday 6 and all day on Sunday 7 January
Amended service to and from London Paddington on Saturday 6 January
Amended service between Reading and Didcot Parkway overnight on Saturday 6 January and in to Sunday morning
Amended late night services from London Paddington from Monday 1 to Thursday 4 January
No trains at Burnham and Taplow on Sunday 31 December
No trains at Pangbourne until approximately 09:40 on Sunday 31 December
Buses replace trains between Maidenhead and Marlow on Saturday 30 and Sunday 31 December
Amended Great Western Railway service to and from London Paddington on Monday 1 January
Amended service between London Paddington and Slough on Saturday 23 December
Amended Great Western Railway service to and from London Paddington on Thursday 28 to Saturday 30 December
No trains between London Paddington and Slough from Sunday 24 until Wednesday 27 December
Buses replace trains between Southampton Central and Eastleigh / Fareham from Sunday 24 December to Monday 1 January
Amended service in the Redhill area from Saturday 23 December until Monday 1 January
Amended morning Great Western Railway services on Sunday 19 November
Buses replace trains between Reigate / Redhill and Gatwick Airport on Sunday 17 December
Amended 08:38 Exeter St Davids to London Paddington service on Sunday 17 December
Amended 08:57 London Paddington to Plymouth service on Sunday 17 December
Buses replace trains between Avonmouth and Severn Beach all day Sunday 17 December
Amended 20:37 and 21:37 London Paddington to Swansea on Sunday 17 December
Amended 08:07 Swansea to London Paddington service on Sunday 17 December
Buses replace trains between Reading and Basingstoke until 09:35 on Sunday 17 December
Buses replace trains between Southampton Central and Eastleigh / Fareham on Sunday 17 December
Buses replace trains between Bristol Temple Meads and Weston-super-Mare / Taunton on Sunday 17 December
Amended Great Western Railway services on Saturday 16 and Sunday 17 December
Amended 23:34 Reading to Gatwick Airport service on Saturday 16 December
Amended service between Plymouth and Gunnislake on Saturday 16 and Sunday 17 December
Amended service in the Redhill area on Saturday 9 and Sunday 10 December
Amended late night / early morning Great Western Railway services between Reading and Didcot Parkway / Bedwyn from Monday 18 December to Friday 22 December
Buses replace trains between Bristol Temple Meads and Severn Beach from Monday 18 December to Thursday 21 December
Buses replace trains between Havant / Romsey and Eastleigh / Southampton Central / Bournemouth on Sunday 10 December
Amended overnight Great Western Railway services between Bristol Temple Meads and Weston-super-Mare from Monday 18 December to Thursday 21 December
Amended service between Bristol Temple Meads and Bristol Parkway / Patchway from Monday 18 December to Thursday 21 December
Buses replace trains between Castle Cary and Taunton until 14:20 on Sunday 10 December
Amended 08:19 Romsey to Brighton service on Sunday 3 December
No trains at Burnham and Taplow on Sunday 10 December
No trains at Pangbourne on Sunday 10 December from approximately 21:30
Amended service between Plymouth and Gunnislake on Saturday 9 and Sunday 10 December
Buses replace trains between Clifton Down and Avonmouth / Severn Beach from 19:30 on Saturday 9 and all day on Sunday 10 December
No trains at Burnham and Taplow on Saturday 9 December after 23:30
Amended Great Western Railway service to and from London Paddington on Saturday 9 December
Buses replace trains between Portsmouth Harbour and Eastleigh / Southampton Central / Barnham on Sunday 3 December
Amended service between Didcot Parkway and Bristol each night from Monday 11 to Thursday 14 December
Amended service between Cardiff Central and Bristol each night from Monday 11 to Thursday 14 December
Amended late evening service between Westbury and Frome on Monday 11 December
Amended service between London Paddington and Didcot Parkway each night from Monday 11 to Friday 15 December
Buses replace trains between Newport and Hereford after 22:40 on Sunday 3 December
Amended 08:10 Swansea to London Paddington service on Sunday 3 December
Amended service between Bristol Temple Meads and Bristol Parkway on Saturday 28 October
Amended services between Westbury and Chippenham on Sunday 22 October
Amended overnight Great Western Railway services from Monday 4 to Friday 8 December
Amended 23:34 Reading to Gatwick Airport service on Saturday 2 December
Amended services to and from Bristol Temple Meads from 23:00 on Saturday 2 until 10:40 on Sunday 3 December
Buses replace trains between Didcot Parkway and Swindon on Saturday 2 and Sunday 3 December
Amended 23:09 Bristol Temple Meads to Frome service on Saturday 2 December
Amended service between Swindon and Westbury on Saturday 2 and Sunday 3 December
Amended Great Western Railway service to and from London Paddington on Saturday 2 December
Amended service between Reading and Newbury / Bedwyn on Saturday 2 and Sunday 3 December
Amended service between Taunton and Bristol Temple Meads late night on Saturday 9 and all day on Sunday 10 December
No trains at Pangbourne from 22:40 on Saturday 2 until 10:30 on Sunday 3 December
Buses replace trains between Warminster and Salisbury on Sunday 26 November
Retimed trains between Lawrence Hill and Bristol Temple Meads from 23:00 Saturday 25 and 10:40 Sunday 26 November
Buses replace trains between Didcot Parkway and Swindon on Saturday 25 and Sunday 26 November
Amended Great Western service to and from London Paddington on Saturday 25 November
No trains at Pangbourne from 21:45 Saturday 25 until 10:30 Sunday 26 November
Buses replace trains between Worcester Foregate Street and Hereford from 21:00 Saturday 25 and all day Sunday 26 November
Buses replace trains between Reading and Wokingham / Bracknell until 16:10 on Sunday 26 November
Amended 04:00 Oxford to London Paddington service between Tuesday 28 November and Friday 01 December
Amended service between Bristol Temple Meads and Swindon / Westbury after 22:30 each night from Monday 27 to Thursday 30 November
Amended 04:47 Bristol Temple Meads to London Paddington service on Monday 27 November
No trains at Pangbourne between 23:30 and 23:59 from Monday 27 until Friday 01 December
Buses replace trains between Barnham and Arundel / Angmering on Sunday 19 November
Buses replace trains between Redhill and Reigate / Tonbridge on Sunday 12 November
Reduced services at Salisbury on Sunday 19 November
Amended services to, from and through Guildford on Sunday 19 November
Buses replace trains between Newport and Bristol Temple Meads on Saturday 18 and Sunday 19 November
Buses replace trains between St Austell and Newquay on Saturday 18 and Sunday 19 November
Amended Great Western Railway services on Saturday 18 and Sunday 19 November
Amended 22:21 Gunnislake to Exeter St Davids service on Tuesday 21 November
Amended overnight services between Reading and Gatwick Airport from Monday 20 to Thursday 23 November
Amended 00:18 Henley-on-Thames to Reading service from Tuesday 21 to Friday 24 November
No trains at Burnham or Taplow from 22:15 until the end of service each night from Monday 20 to Thursday 23 November
Buses replace trains between Didcot Parkway and Bristol Parkway / Chippenham from 22:15 until the end of service each night from Monday 20 to Thursday 23 November
No trains at Pangbourne between 21:30 and 05:15 each night from Monday 20 to Thursday 23 November
Amended 04:12 Didcot Parkway to London Paddington service on Monday 20 November
Amended trains between Westbury and Frome until 09:25 Sunday 12 November
No trains to / from Portsmouth Harbour on Sunday 12 November
Amended morning Great Western Railway services on Sunday 12 November
No trains at Redhill from 23:00 Saturday 11 until 08:30 Sunday 12 November
Buses replace trains between St Erth and St Ives on Saturday 11 and Sunday 12 November
Amended 23:09 Bristol Temple Meads to Frome service on Saturday 11 November
Amended Great Western Railway service to and from London Paddington on Saturday 11 November
No trains at Burnham from 23:00 Saturday 11 and all day Sunday 12 November
Amended Great Western Railway services from Monday 13 to Friday 17 November
Major improvement work at Bristol Parkway on weekends from Saturday 4 to Sunday 19 November
Buses replace trains between Reading and Didcot Parkway until 10:25 on Sunday 5 November
Amended 08:10 Swansea to London Paddington service on Sunday 5 November
Buses replace trains between Barnham and Brighton on Sunday 5 November
Buses replace trains between Reading / Woking and Winchester until 16:00 Sunday 5 November
Buses replace trains between Reading and Bedwyn on Sunday 5 November
Reduced service to / from Hayes & Harlington on Saturday 4 November
Buses replace trains between Twyford and Henley-on-Thames until 10:30 on Sunday 5 November
Amended 23:42 London Paddington to Twyford service on Saturday 4 November
Amended 23:33 London Paddington to Oxford service on Saturday 4 November
Major improvement work between Cardiff Central and Newport from Saturday 23 September to Sunday 29 October
Amended 06:03 Reading to Gatwick Airport on Sunday 5 November
Amended 23:34 Reading to Gatwick Airport service on Saturday 4 November
Amended 04:32 Reading to Gatwick Airport service from Tuesday 7 to Friday 10 November
Amended 23:06 Bristol Temple Meads to Exeter St Davids service on Tuesday 7 and Thursday 9 November
Amended 21:45 London Paddington to Exeter St Davids service on Tuesday 7 and Thursday 9 November
Amended 23:18 Gatwick Airport to Reading from Monday 6 to Thursday 9 November
Buses replace trains between Bristol Temple Meads and Severn Beach from Monday 6 to Thursday 9 November
Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 6 to Thursday 9 November
Buses replace trains between Reading and Bedwyn from 22:00 until the end of service each night from Monday 6 to Thursday 9 November
Buses replace trains between Bristol Parkway and Bristol Temple Meads from 22:15 until 05:15 each night from Monday 6 to Thursday 9 November
Amended Great Western Railway services from Monday 30 October to Friday 3 November
Buses replace trains between Twyford and Henley-on-Thames until 10:30 on Sunday 29 October
No trains at Pangbourne from 23:30 until the end of service on Friday 03 November
Buses replace overnight trains between Neath and Swansea from Monday 30 October to Thursday 02 November
Amended 23:27 Cardiff Central to Bristol Temple Meads from Monday 30 October to Wednesday 1 November
No trains at Pangbourne from 23:30 until the end of service on between Monday 30 October and 01 November
Amended service in the Reading area until 10:25 on Sunday 29 October
Amended 08:19 Romsey to Brighton service on Sunday 22 October
Buses replace trains between Yeovil Pen Mill and Weymouth on Sunday 22 October
Amended 23:33 London Paddington to Oxford service on Saturday 28 October
Amended 23:42 London Paddington to Twyford service on Saturday 28 October
Amended Great Western Railway services from Monday 23 to Friday 27 October
Amended early morning / late night services to and from Bristol Temple Meads on Saturday 28 September and Sunday 29 October
Amended 04:47 Bristol Temple Meads to London Paddington service on Monday 30 October
Buses replace trains between Castle Cary and Taunton on Saturday 21 and Sunday 22 October
Amended service to / from Burnham and Taplow on Saturday 21 and Sunday 22 October
Major improvement work between Slough and Reading / Didcot Parkway from 23:00 Saturday 21 to 12:30 Sunday 22 October
No trains at Pangbourne from 22:00 until the end of service on Sunday 22 October
No trains at Pangbourne from 23:30 until the end of service on Friday 20 October
Amended 03:52 Swansea to London Paddington service from Tuesday 17 to Friday 20 October
Amended service between Bristol Temple Meads and Swindon / Westbury after 22:30 each night from Monday 16 to Thursday 19 October
Amended service at Burnham and Taplow from 22:15 each night until 06:00 the following morning from Monday 16 to Friday 20 October
Buses replace trains between Newport and Bristol Parkway every weekend from 23 September to 29 October