Stations & on train

Island Line (IL)

Information last updated 16 October 2018 02:10

Customer services
Primary Phone: 03456000650; 08006920792
Fax: 02380 728187
Textphone number: 08006920792 (For customers with hearing impairments)
Address: Customer Service Centre
South Western Railway Overline House
Southampton

SO15 1GW
Web address: Island Line
Email address: customerrelations@swrailway.com
Lost Property
Phone: 02074017861
Address: -
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Web address: Island Line - Lost Property
Assisted Travel
Phone: 0800 52 82 100; 08006920792
Textphone number: 0800 6920 792 (For customers with hearing impairments)
Web address: Island Line - Assisted Travel
Note: Daily 0600 - 2200

Telesales: Select Option 2
Phone: 03456000650
Address: Daily 0600 - 2200
Contact note: Open Monday-Sunday, 06:00-22:00
Group Travel
Phone: 02380213699
Contact note: Open: Monday-Friday, 08:30-17:30

All Group Travel must be booked in advance: 7 days in advance for up to 49 passengers. 4 weeks in advance for 50 passengers or more. Special arrangements may need to be made for groups of more than 100.
Business Travel
Phone: 02380213698
Textphone number: - (For customers with hearing impairments)
Contact note: Open: Monday-Friday, 08:30 - 17:30
Seat reservations: Not available
Penalty fares: View penalty fares policy for this train company