ScotRail (SR)

14/08/2017 14:01:42
http://www.scotrail.co.uk

Information last updated 07 August 2018 13:54

Company Information

Managing Director
Alex Hynes 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00, 7 days a week.

 

 

Lost Property
 
Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Inverness and Strathcarron / Tain on Sunday 21 October
Buses replace trains between Glasgow central and Kilmarnock / Neilston / East Kilbride / Newton on Sunday 4 November
Buses replace trains between Partick and Garrowhill / Springburn on Sunday 28 October
Buses replace trains between Inverness and Perth on Saturday 3 and Sunday 4 November
Buses replace trains between Glasgow Central and East Kilbride / Kilmarnock on Sunday 28 October
Buses replace trains between Inverness and Perth on Saturday 27 and Sunday 28 October
Buses replace trains between Rutherglen and Partick on Saturday 13 and Sunday 14 October
Buses replace trains between Falkirk High / Grahamston and Perth on Sunday 14 October
Buses replace trains between Crianlarich and Oban from Saturday 6 to Wednesday 10 October
Buses replace trains between Rutherglen and Partick on Saturday 6 and Sunday 7 October
Buses replace trains between Falkirk High / Grahamston and Perth on Sunday 7 October
Buses replace trains between Falkirk High / Grahamston and Perth on Sunday 30 September
Buses replace trains between Rutherglen and Partick on Sunday 30 September
Buses replace trains between Fort William and Mallaig from Saturday 29 September to Monday 1 October
Buses replace trains between Edinburgh and North Berwick / Dunbar from Saturday 6 until 09:00 on Sunday 7 October
Buses replace trains between Edinburgh and North Berwick / Dunbar from Saturday 13 to 09:00 on Monday 15 October
Buses replace trains between Edinburgh and North Berwick / Dunbar from Saturday 29 September until 09:00 on Sunday 30 September
Buses replace trains between Falkirk Grahamston and Perth / Dundee on Sunday 16 September
Buses replace trains between Falkirk Grahamston and Perth / Dundee on Sunday 9 September
Buses replace trains between Falkirk Grahamston and Perth / Dundee on Sunday 2 September
Buses replace trains between Falkirk Grahamston and Perth / Dundee on Sunday 23 September
Buses replace trains between Edinburgh and North Berwick / Dunbar on Saturday 22 and until 09:00 on Sunday 23 September
Buses replace trains between Edinburgh and Shotts on Saturday 22 and Sunday 23 September
Buses replace trains between Partick and Cumbernauld on Sunday 16 September
Buses replace trains between Partick and Cumbernauld on Sunday 9 September
Buses replace trains between Inverurie and Keith on Saturday 1 and Sunday 2 September
Buses replace trains between Inverurie and Keith on Saturday 25 and Sunday 26 August
Buses replace trains between Dumfries and Carlisle on Sunday 19 August
Amended service between Glasgow Central and Motherwell on Sunday 23 September
Amended services between Glasgow Central and Motherwell on Sunday 16 September
Buses replace trains between Edinburgh and Motherwell from Saturday 25 until Wednesday 29 August