ScotRail (SR)

14/08/2017 14:01:42
http://www.scotrail.co.uk

Information last updated 18 December 2018 17:06

Company Information

Managing Director
Alex Hynes 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00, 7 days a week.

 

 

Lost Property
 
Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Glasgow Queen Street and Cumbernauld on Sunday 5 May
Buses replace trains between Dyce and Inverurie from Saturday 4 to Saturday 18 May
Amended service in the Motherwell area from Saturday 4 until Monday 6 May
Buses replace trains between Dyce and Inverurie from Saturday 27 to Sunday 28 April
Buses replace trains between Glasgow Queen Street and Cumbernauld on Sunday 10 March
Buses replace trains between Dyce and Inverurie from Saturday 20 to Monday 22 April
Amended services in the Motherwell and Glasgow Central areas on Saturday 27 and Sunday 28 April
Amended services in the Glasgow and Motherwell areas from Friday 19 to Monday 22 April
Amended service between Glasgow Central and Motherwell on Sunday 14 April
Amended service between Glasgow Central and Motherwell on Sunday 7 April
Buses replace trains between Kilwinning and Ardrossan Harbour / Largs on Saturday 23 and Sunday 24 March
No trains at Stranraer on Saturday 16 and Sunday 17 March
Buses replace trains between Bathgate and Edinburgh on Sunday 31 March
Amended service to and from Glasgow Central on Sunday 31 March
Buses replace trains between Perth and Inverness from Friday 22 to the morning Tuesday 26 March
Buses replace trains between Dundee and Aberdeen on Saturday 16 and Sunday 17 March
Buses replace trains between Paisley Gilmour Street and Kilwinning on Saturday 9 and Sunday 10 March
Buses replace overnight trains between Dumfries and Carlisle / Kilmarnock from Monday 11 to Friday 15 March
Buses replace trains between Paisley Gilmour Street and Kilwinning on Sunday 3 March
Buses replace trains between Dundee and Aberdeen on Sunday 10 March
Buses replace trains between Paisley Gilmour Street and Kilwinning / Largs / Ardrossan Harbour on Sunday 24 February
Buses replace trains between Dundee and Aberdeen on Sunday 3 March
Buses replace trains between Paisley Gilmour Street and Kilwinning on Sunday 17 February
Buses replace trains between Dundee and Aberdeen on Sunday 24 February
Buses replace trains between Aberdeen and Dundee on Sunday 17 February