ScotRail (SR)

14/08/2017 14:01:42
http://www.scotrail.co.uk

Information last updated 17 September 2018 12:47

Company Information

Managing Director
Alex Hynes 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00, 7 days a week.

 

 

Lost Property
 
Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
No trains at Stirling from Sunday 14 to Sunday 21 October
Buses replace trains between Glasgow Queen Street and Anniesland on Sunday 18 November
Buses replace trains between Perth and Inverness between Friday 23 November and Tuesday 27 November
Buses replace late night / early morning trains between Dumfries and Kilmarnock / Carlisle from Monday 19 to Friday 23 November
Buses replace trains between Mount Florida and Newton on Sunday 18 November
Amended service in the Falkirk area from 21:00 on Sunday 18 November
Buses replace trains between Inverness and Perth on Sunday 18 November
Buses replace trains between Glasgow Queen Street and Anniesland via Maryhill on Sunday 11 November
Buses replace trains between Mount Florida and Newton on Sunday 11 November
Buses replace trains between Perth and Inverness from late on Saturday 10 until early on Monday 12 November
CANCELLED: Engineering work between Tweedbank and Gorebridge on Sunday 21 October
Buses replace trains between Inverness and Kyle of Lochalsh / Tain from 20:00 on Saturday 20 and all day Sunday 21 October
Buses replace trains between Dalmuir and Balloch / Helensburgh Central / Crianlarich on Saturday 20 and Sunday 21 October
Buses replace trains between Glasgow Central and Kilmarnock / Neilston / East Kilbride / Newton on Sunday 4 November
Buses replace trains between Partick and Garrowhill / Springburn on Sunday 28 October
Buses replace trains between Inverness and Perth on Sunday 4 November
Buses replace trains between Glasgow Central and East Kilbride / Kilmarnock on Sunday 28 October
Buses replace trains between Inverness and Perth on Saturday 27 and Sunday 28 October