ScotRail (SR)

29/01/2016 13:26:56
http://www.scotrail.co.uk

Information last updated 17 February 2017 09:15

Company Information

Managing Director
Phil Verster 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00

 

 

Lost Property
 
Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Amended service between Glasgow Central and Motherwell on Sunday 14 May
Buses replace trains between Motherwell and Lanark / Whifflet / Hamilton Central on Sunday 30 April
Buses replace trains between Inverness and Elgin on Saturday 29 and Sunday 30 April
Buses replace trains between Carlisle / Edinburgh and Glasgow Central via Carstairs from Saturday 29 to Monday 1 May
Amended 19:35 Edinburgh to Inverness service from Monday 24 to Thursday 27 April
Amended services between Motherwell and Glasgow Central on Saturday 15 and Sunday 16 April
Amended services between Motherwell and Glasgow Central on Sunday 9 April
Buses replace trains between Glasgow Queen Street and Crianlarich on Sunday 9 April
Buses replace trains between Inverness and Elgin on Saturday 8 and Sunday 9 April
Buses replace trains between Glasgow Queen Street and Crianlarich on Sunday 2 April
Amended service between Carlisle / Edinburgh / Lanark and Glasgow Central via Carstairs on Saturday 1 and Sunday 2 April
Buses replace trains between Ladybank and Dundee on Saturday 25 and Sunday 26 March
Buses replace trains between Crianlarich and Fort William on Saturday 25 and Sunday 26 March
Buses replace trains between Inverkeithing and Kirkcaldy on Sunday 19 March
Buses replace trains between Inverness and Elgin on Saturday 18 and Sunday 19 March
Buses replace trains between Crianlarich and Fort William on Sunday 19 March
Buses replace trains between Kilwinning and Largs / Ardrossan Harbour on Sunday 12 March
Buses replace trains between Crianlarich and Fort William on Sunday 5 March
Buses replace trains between Edinburgh and Dalgety Bay on Sunday 5 March