ScotRail (SR)

20/03/2019 16:00:17
http://www.scotrail.co.uk

Information last updated 10 April 2019 12:49

Company Information

Managing Director
Alex Hynes 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00, 7 days a week.

 

 

Lost Property
 
Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 08:00 - 20:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Aberdeen and Dundee on Sunday 28 April
No trains at Bellshill from Saturday 6 to Sunday 7 July
Major improvement work at Glasgow Queen Street from Sunday 30 June to Saturday 27 July
Buses replace trains between Glasgow Queen Street and Cumbernauld on Sunday 28 July
Buses replace trains between Glasgow Queen Street and Cumbernauld on Sunday 7 July
No trains at Bellshill from Saturday 29 June to Friday 5 July
Buses replace trains between Edinburgh and Linlithgow / Falkirk Grahamston on Sunday 23 June
Buses replace trains between Glasgow Central and Paisley Canal on Sunday 23 June
Buses replace trains between Glasgow Central and Paisley Canal on Sunday 16 June
Buses replace trains between Edinburgh and Linlithgow / Falkirk Grahamston on Sunday 16 June
Amended service to / from Edinburgh via Linlithgow on Sunday 9 June
Buses replace trains between Glasgow Central and Paisley Canal on Saturday 8 and Sunday 9 June
Buses replace trains between Glasgow Queen Street and Cumbernauld on Sunday 2 June
Buses replace trains between Dumfries and Carlisle from 22:00 on Saturday 25 May and all day on Sunday 26 May
Amended service in the Motherwell area on Saturday 25 and Sunday 26 May
Buses replace trains between Edinburgh and Carlisle / Glasgow via Carstairs from 11:30 on Saturday 11 until 14:30 on Sunday 12 May
Buses replace trains between Glasgow Queen Street and Cumbernauld on Sunday 5 May
Major improvement work between Aberdeen and Inverness from Saturday 4 May until Monday 19 August
Amended service in the Motherwell area on Saturday 4 and Sunday 5 May
Buses replace trains between Dyce and Inverurie from Saturday 27 to Sunday 28 April
Amended services in the Motherwell and Glasgow Central areas on Saturday 27 and Sunday 28 April