South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 10 April 2019 12:49

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Bristol Temple Meads and Swindon / Westbury on Sunday 7 July
Buses replace trains between Teddington and Shepperton on Sunday 7 July
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 7 July
Buses replace trains between Teddington and Shepperton on Saturday 22 and Sunday 23 June
Buses replace trains between Barnes and Hounslow / Teddington on Sunday 30 June
Buses replace trains between Ascot / Guildford and Alton on Saturday 29 and Sunday 30 June
Buses replace trains between Hounslow and Staines on Sunday 23 June
Buses replace trains between Bristol Temple Meads and Swindon / Westbury on Sunday 23 June
Buses replace trains between Petersfield and Portsmouth Harbour until 12:30 on Sunday 16 June
Buses replace trains between Teddington and Shepperton on Sunday 16 June
Buses replace trains between Epsom and Dorking / Effingham Junction until 12:30 on Sunday 16 June
Buses replace trains to / from Hounslow on Saturday 15 and Sunday 16 June
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 9 June
Amended service between Southampton Central and Fareham until 09:10 on Sunday 9 June
Buses replace trains between Hounslow and Staines on Saturday 8 and Sunday 9 June
Amended service between London Waterloo and Guildford on Sunday 2 June
Amended evening / morning South Western Railway services from 23:05 on Saturday 01 until 09:10 Sunday 02 June
Amended late night midweek service between London Waterloo and Portsmouth Harbour from Monday 20 to Wednesday 22 May
Buses replace trains in the Salisbury area on Sunday 19 May
Buses replace trains between Teddington and Shepperton on Sunday 19 May
Amended service between Guildford and Reading / Aldershot / Woking on Sunday 19 May until 15:45
Buses replace trains between Bristol Temple Meads and Swindon / Westbury and also between Swindon and Westbury on Saturday 11 and Sunday 12 May
Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 12 May
Buses replace trains between Basingstoke and Winchester / Southampton / Fareham on Saturday 11 and Sunday 12 May
Reduced service between London Waterloo and Clapham Junction on Monday 6 May
Buses replace trains between Barnes and Clapham Junction on Sunday 5 May
Buses replace trains between Petersfield and Portsmouth Harbour from Saturday 4 to Monday 6 May
Buses replace trains between Basingstoke / Romsey and Southampton Central on Saturday 27 and Sunday 28 April
Buses replace trains between Salisbury and Yeovil Junction on Saturday 27 and Sunday 28 April
Buses replace trains between Richmond and Hounslow / Teddington on Saturday 27 and Sunday 28 April
Amended South Western Railway services from Friday 19 to Monday 22 April
Amended service between Basingstoke and Southampton Central / Andover on Sunday 21 April