Thameslink (TL)

05/12/2017 11:25:28
http://www.thameslinkrailway.com

Information last updated 23 April 2018 17:12

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Late notice engineering work between Purley and Gatwick Airport from 23:00 Saturday 28 until 09:30 Sunday 29 April
No trains between London St Pancras and London Blackfriars on Sunday 29 April
Amended London St Pancras International to Bedford services before 07:15 on Sunday 13 May
Amended Thameslink service on Monday 7 May
Revised service between London and Bromley South from Saturday 26 to Monday 28 May
Amended service to and from London St Pancras International on Sunday 10 June
Buses replace trains between Reigate / Redhill to Gatwick Airport from 23:45 on Saturday 09 and all day Sunday 10 June
Amended service between East Croydon and Three Bridges from 23:30 on Saturday 12 and all day on Sunday 13 May
Overnight engineering work will be taking place between Three Bridges and Wivelsfield on Sunday 6 until 05:00 on Monday 7 May
Amended service between Luton and Sutton on Sunday 6 May
Buses replace trains between Gatwick Airport and Three Bridges from Saturday 5 until Monday 7 May
Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 20 May
Buses replace trains between Beckenham Junction and Orpington / Swanley on Sunday 13 May
Buses replace trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 12 and Sunday 13 May
Amended late night Thameslink trains from Monday 30 April to Thursday 3 May
Buses replace early morning trains from Bedford to Luton on Monday 30 April
Amended late night services between Bedford and London St Pancras International on Saturday 5 May
Amended services to / from London St Pancras on Sunday 6 May
Buses replace trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 5 and Sunday 6 May
Buses replace trains between Luton, Bedford and Leicester on Saturday 28 and Sunday 29 April