Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 23 October 2018 06:49

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service in the Peterborough on Saturday 12 and Sunday 13 January
Buses replace overnight trains between Streatham and Sutton from Monday 29 and Wednesday 31 October
Buses replace overnight trains between Three Bridges and Brighton from Monday 29 October to Friday 2 November
Buses replace overnight trains between Redhill and Gatwick Airport from Monday 29 October to Friday 2 November
Buses replace overnight trains between Hitchin and Cambridge from Monday 29 October to Thursday 1 November
No Great Northern or Thameslink trains between London Kings Cross and Finsbury Park until 09:15 Sunday 28 October
Buses replace morning trains between Hitchin and Peterborough on Sunday 28 October
Amended service between Hitchin and Peterborough on Saturday 5 and Sunday 6 January
Buses replace trains between Rochester and Rainham on Sunday 6 January
Amended services between Denmark Hill and Shortlands on Tuesday 1 January
Amended overnight Southern & Thameslink services from Monday 22 to Tuesday 23 October
Reduced service to / from London St Pancras International from Sunday 23 to Tuesday 1 January
Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 18 November
Buses replace trains between Three Bridges and Brighton / Lewes on Saturday 10 November
Buses replace trains between Three Bridges and Brighton / Lewes on Saturday 3 November
Buses replace trains between Three Bridges and Brighton / Lewes on Saturday 27 and Sunday 28 October
We are awaiting further details of how Thameslink are affected by engineering work on this date
Buses replace trains between Rainham and Strood / Meopham on Sunday 4 November
Buses replace trains on the Greenwich and Woolwich Lines on Sunday 28 October
Buses replace trains between Gillingham and Faversham and between Sheerness-on-Sea and Sittingbourne on Sunday 28 October