Thameslink (TL)

14/08/2017 14:36:18
http://www.thameslinkrailway.com

Information last updated 15 September 2017 18:51

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
No Thameslink service through central London on Sunday 26 November
No trains between Streatham and Sutton via Wimbledon after 22:45 each night from Monday 25 to Thursday 28 September
Amended overnight Thameslink services from Tuesday 28 November until Friday 1 December
Amended 00:10 Brighton to Bedford service on Sunday 3 December
No trains between Bromley South / Chislehurst and Sevenoaks via Orpington on Sunday 19 November
Amended early morning Thameslink trains on Saturday 18 November
No trains at Redhill from 23:00 Saturday 11 until 08:30 Sunday 12 November
No trains at Kentish Town on Sunday 5 November
No trains between London St Pancras International and London Blackfriars on Sunday 5 November
Amended overnight Thameslink services on Monday 6 and Tuesday 7 November
Amended Thameslink service on Saturday 28 October
Amended Thameslink services from Monday 30 October to Friday 3 November between 01:00 and 05:10
Amended Thameslink services between Luton and Bedford from 23:00 on Saturday 28 until 08:30 on Sunday 29 October
Amended services between Luton and Loughborough Junction on Sunday 22 October
Buses replace trains between Haywards Heath and Brighton / Lewes on Saturday 28 and Sunday 29 October
Amended overnight Thameslink services on Monday 16 October
Buses replace trains between Herne Hill and Swanley on Sunday 15 October
Buses replace trains between Luton and Bedford from 23:05 on Saturday 14 until 08:05 on Sunday 15 October
Amended service between East Croydon and Gatwick Airport on Saturday 14 and Sunday 15 October
No Thameslink services between Haywards Heath and Brighton on Sunday 1 October
No trains between Denmark Hill and Shortlands via Catford on Sunday 1 October
Amended early morning Thameslink service on Monday 2 October
Buses replace trains between Streatham and Sutton via Mitcham Junction on Saturday 7 and Sunday 8 October
Buses replace overnight Thameslink trains between Three Bridges and Brighton from Monday 9 to Thursday 12 October
Buses replace trains between Three Bridges and Brighton / Lewes on Saturday 7 and Sunday 8 October
Amended overnight Thameslink service from Monday 25 to Friday 29 September
Retimed late night Thameslink service on Saturday 23 September
Amended Thameslink service on Sunday 24 September
Revised overnight Thameslink service between Haywards Heath and Brighton from Monday 18 September to Thursday 21 September
Major engineering work at London Bridge affecting Thameslink until January 2018