Thameslink (TL)

29/01/2016 12:50:20
http://www.thameslinkrailway.com

Information last updated 20 January 2017 17:13

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Hertford House
1 Cranwood Street
London

EC1V 9QS
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
No trains between Denmark Hill and Bromley South on Sunday 2 April
No trains between Tulse Hill and Wimbledon via Tooting / Sutton via Mitcham Junction on Sunday 2 April
Amended service between Three Bridges and Brighton on Sunday 2 April
No Thameslink services between London Bridge and Brighton on Saturday 1 April
Amended late night Thameslink trains from Monday 27 to Thursday 30 March
Buses replace trains between Three Bridges and Brighton on Saturday 25 and Sunday 26 March
No trains between Streatham and Wimbledon via Sutton on Saturday 25 and Sunday 26 March
Buses replace trains between Streatham and Sutton on Sunday 19 March
Amended service to and from Sevenoaks on Sunday 19 March
Buses replace trains between Three Bridges and Brighton / Lewes on Sunday 19 March
Buses replace trains between Flitwick and Bedford until 08:05 on Sunday 19 March
Amended Thameslink services from Monday 13 to Wednesday 15 March
No Thameslink service through central London on Sunday 12 March
Trains are unable to call at Coulsdon South or Merstham on Saturday 4 and Sunday 5 March
Amended Thameslink service on Sunday 26 February
No trains between Streatham and Sutton or Wimbledon via Mitcham Junction on Saturday 25 and Sunday 26 February
Buses replace trains between London Bridge and London St Pancras International until 03:45 on Monday 27 February
Buses replace trains between St Albans and West Hampstead Thameslink until 08:40 on Sunday 19 February
Buses replace trains between Three Bridges and Brighton / Lewes overnight from Monday 20 and Friday 24 February
Buses replace trains between St Albans and West Hampstead Thameslink until 08:40 on Sunday 12 February
Reduced Thameslink service between Bedford and Three Bridges on Sunday 12 February
Amended service between Herne Hill and Sevenoaks / Swanley on Sunday 12 February
Amended Thameslink service between St Albans City and West Hampstead on Sunday 12 February
Amended Thameslink service between West Hampstead Thameslink and St Albans City on Sunday 5 February
Buses replace trains between Three Bridges and Brighton on Saturday 28 and Sunday 29 January
Major engineering work at London Bridge affecting Thameslink until January 2018
Amended late night Luton to Sutton services from Tuesday 31 January to Friday 3 February
Amended Thameslink services on Sunday 22 January
Amended 00:10 Brighton to Bedford service from Wednesday 25 to Friday 27 January