Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 15 February 2019 23:49

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended 22:37 and 23:09 St Albans City to Sutton services from Monday 25 to Thursday 28 February
Buses replace trains between Lewisham and Dartford via Greenwich and Woolwich Arsenal on Sunday 5 May
Buses replace trains between Hitchin and Peterborough until 08:45 on Sunday 24 February
Buses replace trains between St Albans and Bedford until 08:30 on Sunday 24 February
Amended 23:09 St Albans City to Sutton service from Tuesday 5 to Thursday 7 March
No Thameslink services to / from Sutton until 09:15 on Sunday 24 February
Amended Thameslink service between Sevenoaks and London Victoria on Sunday 3 March
Buses replace Thameslink trains between London St Pancras International and West Hampstead Thameslink until 08:30 on Sunday 3 March
No trains between London Kings Cross and Finsbury Park until 08:45 on Sunday 24 February
Buses replace trains between Sole Street / Strood & Rainham on Sunday 5 May
Amended service between Lewisham / Bickley and Orpington on Sunday 21 April
Buses replace trains on the Woolwich and Bexleyheath lines from Friday 19 to Sunday 21 April
Amended 01:24 Dartford to Gillingham service from Tuesday 19 to Friday 22 February
No trains between London Kings Cross and Finsbury Park until 08:45 on Sunday 17 February
Buses replace trains to / from Kentish Town until 09:15 on Sunday 17 February
Buses replace early morning trains between Hitchin and Peterborough on Sunday 17 February
Amended 01:40 London Kings Cross to Welwyn Garden City service on Sunday 17 February
Amended service at Peterborough on Sunday 14 April
Buses replace late night / early morning trains between Three Bridges and Brighton / Lewes from Monday 11 to Thursday 14 March
Amended Southern and Thameslink service at Redhill on Sunday 10 March
Buses replace trains between Redhill and Three Bridges on Saturday 16 and Sunday 17 March
No Thameslink service between London Bridge and Gravesend on Sunday 3 March
Amended service between East Croydon and Gatwick Airport on Saturday 2 and Sunday 3 March
Amended service between East Croydon and Purley on Sunday 17 February
Amended overnight service between London Kings Cross and Stevenage via Welwyn Garden City from Monday 18 to Thursday 21 March
Amended service between London and Stevenage via Welwyn Garden City on Sunday 10 March
Buses replace late night / early morning trains between Hitchin and Cambridge from Monday 4 to Friday 8 Friday
Buses replace trains between Rochester and Rainham on Sunday 7 April
Amended train service to / from London Kings Cross on Sunday 24 March
Buses replace trains between Beckenham Junction and Orpington on Sunday 24 March
Buses replace trains between Lewisham and Dartford via Woolwich Arsenal on Sunday 17 March
Buses replace trains between Bromley South and Meopham / Borough Green & Wrotham on Sunday 17 March
Amended train service to / from London Kings Cross on Sunday 17 March
Buses replace trains between Orpington and Sevenoaks on Sunday 10 March
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Sunday 5 May
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Saturday 6 and Sunday 7 April
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Saturday 30 and Sunday 31 March
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Saturday 23 and Sunday 24 of March
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Saturday 2 and Sunday 3 March
Major improvement work between Three Bridges and Brighton / Lewes / Hove from Saturday 16 to Sunday 24 February
Amended service between London and Stevenage via Welwyn Garden City on Sunday 3 March
Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 3 March
Buses replace trains between Lewisham and Dartford via Greenwich and Woolwich Arsenal on Sunday 24 February
Amended service between Stevenage and London Kings Cross / Moorgate on Sunday 24 February
Buses replace trains between Dartford and Gravesend on Sunday 17 February
Buses replace trains between Orpington and Sevenoaks on Saturday 16 and between Chislehurst and Sevenoaks on Sunday 17 February
Amended service between Stevenage and London via Potters Bar on Sunday 17 February
We are awaiting further details of how Thameslink are affected by engineering work on this date