Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 14 April 2019 12:05

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
No trains between Denmark Hill and Bromley South on Saturday 29 and Sunday 30 June
Amended 23:22 Sevenoaks to London Blackfriars from Monday 13 to Thursday 16 May
Amended 05:22 Sevenoaks to London Blackfriars from Tuesday 14 to Friday 17 May
Buses replace trains to / from Kentish Town until 09:15 on Sunday 12 May
Amended late night / early morning Thameslink service on Monday 3 and Tuesday 4 June
Buses replace trains between Bedford and Luton until 08:15 on Sunday 2 June
Buses replace trains between Alexandra Palace and Gordon Hill / Stevenage / New Barnet until 08:45 on Sunday 2 June
Buses replace trains between Three Bridges and Billingshurst on Sunday 12 May
Buses replace trains to / from Finsbury Park until 08:45 on Sunday 19 May
No trains to / from Kentish Town before 09:15 on Sunday 19 May
Amended late night midweek service through Mitcham Junction from 23:15 on Monday 3 until Thursday 6 June
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Saturday 1 and Sunday 2 June
Buses replace trains between Bedford and Luton from 23:00 Saturday 11 to 07:45 Sunday 12 May
Amended 00:46 London Kings Cross to Peterborough service on Sunday 19 May
No overnight Thameslink trains at Redhill from Monday 10 to Thursday 13 June
No trains via Woolwich on Sunday 23 June
Buses replace overnight / early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 10 to Thursday 13 June
Buses replace trains between Luton and Bedford from 23:00 on Saturday 18 until 07:45 on Sunday 19 May
Buses replace early morning trains between Three Bridges and Brighton from Tuesday 11 to Friday 14 June
No trains at Arlesey from 22:25 Sunday 9 to 05:15 Monday 10 June
No trains between Nunhead and Shortlands on Saturday 22 and Sunday 23 June
No trains at Bedford on Saturday 22 and Sunday 23 June
Buses replace trains between Mill Hill Broadway and London St Pancras International until 09:15 on Sunday 26 May
Amended Thameslink services at London St Pancras International from Saturday 25 to Monday 27 May
No trains at Earlswood or Salfords on Sunday 26 May
Amended services at London St Pancras International on Sunday 9 June
Amended service between London Bridge and Dartford via Charlton on Sunday 9 June
No trains between South Croydon and East Grinstead / Uckfield on Sunday 5 May
No trains at Redhill from 23:45 on Saturday 8 and all day Sunday 9 June
No trains between London Kings Cross and Finsbury Park until 08:45 Sunday 5 May
Buses replace trains between Stevenage and Peterborough / Letchworth Garden City until 07:30 Sunday 5 May
Buses replace trains between Slade Green / Sidcup & Dartford / Gravesend on Sunday 2 June
Amended Thameslink services at London St Pancras International from Saturday 4 to Monday 6 May
Amended overnight / early morning Thameslink trains from Monday 22 April to Friday 26 April
Buses replace trains between New Cross Gate and Crystal Palace / West Croydon on Sunday 12 May
Amended late night / early morning trains between Earlswood and Three Bridges from Monday 29 April to Friday 3 May
Amended 05:30 Sevenoaks to London Blackfriars service from Tuesday 30 April to Friday 3 May
Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 29 April to Friday 2 May
Amended 03:24 Peterborough to London Kings Cross service on Monday 29 April
Amended services until 09:45 between Stevenage and London Kings Cross on Sunday 28 April
Buses replace trains to / from Kentish Town until 09:15 on Sunday 28 April
Amended service between Purley and Redhill on Saturday 27 and Sunday 28 April
Buses replace trains between Lewisham and Dartford via Greenwich and Woolwich Arsenal on Sunday 5 May
Buses replace trains between Sole Street / Strood & Rainham on Sunday 5 May
Major improvement work between Three Bridges and Brighton / Lewes / Hove until 09:30 Sunday 5 May
We are awaiting further details of how Thameslink are affected by engineering work on this date