Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 07 August 2018 13:54

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service between New Cross Gate and Crystal Palace / West Croydon / East Croydon on Sunday 30 September
Buses replace trains between Alexandra Palace and Welwyn Garden City until 08:55 Sunday 9 September
Buses replace trains between Three Bridges and Brighton / Lewes on Saturday 8 September
Amended midweek overnight / early morning Thameslink service from Monday 3 to Friday 7 September
Amended service between Wimbledon and Sutton on Saturday 1 and Sunday 2 September
Amended overnight service between Earlswood and Gatwick Airport on Saturday 1 and Sunday 2 September
Buses replace overnight trains between Three Bridges and Brighton from Monday 27 to Friday 31 August
Amended Thameslink services on Bank Holiday Monday 27 August
No Thameslink trains between London Victoria and Denmark Hill until 09:45 Sunday 26 August
Buses replace trains between Stevenage and Peterborough / Royston until 07:45 Sunday 26 August
Buses replace overnight / early morning trains between Alexandra Palace and Welwyn Garden City / Stevenage from Monday 20 to Thursday 23 August
No Thameslink trains between London Blackfriars and Sutton via Mitcham Junction on Sunday 19 August
Amended 03:24 Peterborough to London Kings Cross service on Monday 20 August
Buses replace overnight trains between Luton and Bedford on Saturday 18 and Sunday 19 August
Buses replace overnight trains between Three Bridges and Brighton / Eastbourne from Monday 20 to Friday 24 August
Amended overnight services between Earlswood and Gatwick Airport on Saturday 18 and Sunday 19 August
Buses replace overnight trains between Three Bridges and Brighton from Monday 13 to Friday 17 August
Buses replace trains between Rochester and Rainham on Sunday 7 October
No train services via Nunhead / Catford on Sunday 30 September
Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 19 August
Buses replace trains between Dartford and Gillingham / Maidstone West on Sunday 9 September
No trains at Redhill from 23:45 on Saturday 8 and all day on Sunday 9 September
Buses replace trains between Lewisham / New Cross and Dartford via Charlton on Sunday 2 September