Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 18 December 2018 17:06

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace evening trains to / from Earlswood and Salfords from Monday 7 to Thursday 10 January
No trains to / from London Kings Cross until 09:00 on Sunday 6 January
Buses replace trains between Streatham and Sutton via Mitcham Junction on Saturday 5 and Sunday 6 January
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Sunday 5 May
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Saturday 6 and Sunday 7 April
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Saturday 30 and Sunday 31 March
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Saturday 23 and Sunday 24 of March
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Saturday 2 and Sunday 3 March
Major improvement work between Three Bridges and Brighton / Lewes / Hove from Saturday 16 to Sunday 24 February
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Saturday 9 and Sunday 10 February
Amended service between London and Stevenage via Welwyn Garden City on Sunday 3 March
Major improvement work between Three Bridges and Brighton / Lewes / Hove on from 23:35 on Saturday 5 and all day on Sunday 6 January
Buses replace trains between Redhill and Gatwick Airport on Saturday 26 and Sunday 27 January
Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 3 March
Buses replace trains between Lewisham and Dartford via Greenwich and Woolwich Arsenal on Sunday 24 February
Amended service between Stevenage and London Kings Cross / Moorgate on Sunday 24 February
Buses replace trains between Dartford and Gravesend on Sunday 17 February
Buses replace trains between Orpington and Sevenoaks on Saturday 16 and Sunday 17 February
Amended service between Stevenage and London via Potters Bar on Sunday 17 February
Buses replace trains on the Greenwich and Woolwich lines on Sunday 10 February
Amended services to / from Peterborough on Sunday 10 February
Buses replace trains between Three Bridges and Horsham / Billingshurst on Tuesday 1 January
Amended late night services between Streatham and Sutton on Wednesday 2 and Thursday 3 January
Amended late night Thameslink services between Streatham and Sutton on Monday 31 December
We are awaiting further details of how Thameslink are affected by engineering work on this date
No trains between Peterborough and London Kings Cross until 09:20 on Sunday 20 January
Amended services at Peterborough on Sunday 27 January
Buses replace trains between Bromley South / Chislehurst and Sevenoaks on Saturday 2 and Sunday 3 February
Buses replace trains between Meopham / Strood and Rainham on Sunday 3 February
Amended service to and from London Kings Cross / Moorgate until 08:45 on Sunday 23 December
Amended services to / from Peterborough on Sunday 3 February
Amended Great Northern / Thameslink services until 09:45 on Sunday 30 December
Buses replace trains between Alexandra Palace and Stevenage via Welwyn Garden City until 05:20 Friday 28 December
Amended service between Redhill and Gatwick Airport on Sunday 27 January
Amended service between Deptford and Dartford on Sunday 20 January
Amended service between Hitchin and Peterborough on Saturday 12 and Sunday 13 January
Amended service between Hitchin and Peterborough on Saturday 5 and Sunday 6 January
Buses replace trains between Rochester and Rainham on Sunday 6 January
Amended services between Denmark Hill and Shortlands on Tuesday 1 January
No trains between London Bridge and Plumstead on Sunday 30 December
Reduced service to / from London St Pancras International from Sunday 23 December to Tuesday 1 January
Buses replace trains between Deptford and Dartford via Greenwich on Sunday 23 December
Buses replace trains between Bromley South, Swanley and Strood / Borough Green on Saturday 22 and Sunday 23 December