Thameslink (TL)

05/12/2017 11:25:28
http://www.thameslinkrailway.com

Information last updated 20 June 2018 12:07

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended 23:11 Horsham to Peterborough service on Saturday 14 July
Amended overnight service between East Croydon and Gatwick Airport on Saturday 14 and Sunday 15 July
Amended overnight service between London St Pancras and West Hampstead Thameslink on Saturday 14 and Sunday 15 July
Buses replace overnight trains between Finsbury Park and Stevenage via Hatfield from Monday 9 to Friday 13 July
Amended overnight services between Purley and Three Bridges from Monday 9 to Friday 13 July
Buses replace trains between Three Bridges and Brighton / Lewes on Sunday 8 July
Buses replace trains between Reigate and Gatwick Airport from 23:45 on Saturday 8 and all day on Sunday 9 September
Buses replace overnight services between Three Bridges and Brighton from Monday 9 until Friday 13 July
Amended 03:24 service from Peterborough to London Kings Cross on Monday 9 July
Buses replace trains between St Albans and St Pancras International until 09:45 on Sunday 8 July
Buses replace trains between Lewisham / New Cross and Dartford via Charlton on Sunday 2 September
Buses replace trains between Royston and Cambridge until 09:40 on Sunday 8 July
Buses replace trains between Brighton and Lewes / Haywards Heath until 08:45 on Sunday 1 July
Buses replace trains between Bedford and Luton until 08:30 on Sunday 1 July
Buses replace trains between Herne Hill and Shortlands via Denmark Hill on Sunday 1 July
Buses replace trains between Tulse Hill and Sutton via Mitcham Junction on Saturday 30 June and Sunday 1 July
Amended 22:17 and 22:45 Bedford to Brighton services on Saturday 30 June
Buses replace overnight trains from Luton to Bedford on Saturday 30 June
Amended overnight service at Arlesey and Sandy on Monday 2 and Tuesday 3 July
Buses replace overnight trains between Hitchin and Royston from Monday 25 to Friday 29 June
Amended late night services between London Blackfriars and Sevenoaks from Monday 25 to Thursday 28 June
No Thameslink service between Mitcham Eastfields / Wimbledon and Sutton on Saturday 23 and Sunday 24 June
Revised early morning service between Hertford North / Welwyn Garden City and Hitchin on Sunday 24 June
Amended overnight services to / from London Blackfriars from Monday 18 to Friday 22 June
Buses replace overnight trains between Redhill and Horley from Monday 18 to Friday 22 June
Buses replace trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 28 and Sunday 29 July