Thameslink (TL)

05/12/2017 11:25:28
http://www.thameslinkrailway.com

Information last updated 10 December 2017 19:19

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended 23:10 and 23:40 Bedford to Three Bridges service on Saturday 17 February
Amended Thameslink service from Bedford and Luton until 12:00 on Sunday 11 February
Amended service at Redhill from 23:50 on Saturday 10 and all day on Sunday 11 February
Amended service through Sutton on Saturday 10 and Sunday 11 February
Amended Thameslink midweek overnight service from Monday 5 until Friday 9 February
Reduced service between Bedford and Three Bridges on Sunday 4 February
Amended service between Harpenden and Bedford from 23:15 on Saturday 3 until 09:00 on Sunday 4 February
Amended service between Streatham and Sutton on Saturday 3 and Sunday 4 February
Buses replace trains between Bromley South / Chislehurst and Sevenoaks on Sunday 18 February
Buses replace late night / early morning trains between Redhill and Gatwick Airport from Saturday 17 until Monday 19 February
Amended service between Beckenham Junction and Sevenoaks / Swanley on Sunday 11 February
Revised late night Luton to Sutton service from Monday 29 January to Thursday 1 February
Revised service between Bedford and Brighton late night from Monday 29 January to Thursday 1 February
No trains between Streatham and Sutton via Wimbledon on Sunday 28 January
Amended service between Three Bridges and Brighton / Lewes on Saturday 27 and Sunday 28 January
Amended overnight Thameslink service from Monday 22 until Friday 26 January
No Thameslink trains through Central London on Sunday 21 January
Amended 04:15 Brighton to Bedford service on Monday 15 January
Amended Thameslink service between London Blackfriars and Bedford on Saturday 13 and Sunday 14 January
Buses replace trains between Three Bridges and Brighton / Lewes on Saturday 13 and Sunday 14 January
No Thameslink trains through Central London on Sunday 7 January
Amended service through Mitcham Junction, Waddon and Sutton on Saturday 6 and Sunday 7 January
No Thameslink trains through Central London from Saturday 30 December until 04:00 on Tuesday 2 January
Buses replace trains between Haywards Heath and Brighton until 09:20 on Sunday 31 December
Major engineering work to affect Thameslink between 23 December and 1 January
No trains at Redhill on Saturday 6 and Sunday 7 January
Travelling on Thameslink over the Christmas week
No Thameslink services through Central London over the Christmas Holiday
Amended service in the Redhill area from Saturday 23 December until Monday 1 January
No Thameslink service between Bickley and Sevenoaks on Sunday 17 December
Amended late night / early morning services between London Blackfriars and Bedford from Saturday 16 to Sunday 17 December
Buses replace trains between Reigate / Redhill and Gatwick Airport on Sunday 17 December
Amended Thameslink services from Monday 11 to Friday 15 December