Thameslink (TL)

02/04/2017 18:46:27
http://www.thameslinkrailway.com

Information last updated 29 June 2017 15:21

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Revised overnight Thameslink service between Haywards Heath and Brighton from Monday 18 September to Thursday 21 September
No trains at Redhill on Saturday 16 and Sunday 17 September
Amended service between London Bridge / New Cross Gate and Sydenham on Saturday 16 and Sunday 17 September
Buses replace trains between Streatham Common and Sutton on Sunday 10 September
No trains at Redhill on Saturday 9 and Sunday 10 September
Buses replace trains between West Hampstead Thameslink and St Albans City until 08:50 on Sunday 3 September
No trains at Redhill on Saturday 2 and Sunday 3 September
No trains between London Bridge / New Cross Gate and Norwood Junction via Sydenham on Saturday 2 and Sunday 3 September
Buses replace trains between West Hampstead Thameslink and St Albans City until 08:50 on Sunday 27 August
Buses replace trains between Streatham Hill and Norwood Junction on Sunday 20 August
Amended Thameslink service on Sunday 20 August
Buses replace trains between Three Bridges and Billingshurst on Sunday 13 August
Amended overnight Thameslink service on Saturday 12 August
Amended South West Trains service from Saturday 5 to Sunday 28 August
Amended service between Redhill and Gatwick Airport on Sunday 6 August
Amended 22:20 and 22:50 Luton to Sutton services from Monday 31 to Thursday 3 August
Amended Thameslink service until 09:45 on Sunday 30 July
Buses replace trains between Three Bridges and Brighton before 08:10 and after 23:55 on Sunday 30 July
No trains at Crystal Palace on Sunday 23 July
Amended Thameslink service on Sunday 23 July
Amended 00:10 Brighton to Bedford service on Tuesday 25 July
Amended 23:37 Brighton to Bedford service on Monday 24 July
Amended overnight Thameslink service on Saturday 15 and Sunday 16 July
Amended Thameslink services on Saturday 8 and until 09:00 on Sunday 9 July
No trains between Luton and Bedford until 08:30 on Sunday 2 July
Buses replace trains between Streatham Common and Sutton via Mitcham Junction on Sunday 2 July
Buses replace trains between Brighton and Lewes until 08:40 on Sunday 2 July
Major engineering work at London Bridge affecting Thameslink until January 2018