Thameslink (TL)

29/01/2016 12:50:20
http://www.thameslinkrailway.com

Information last updated 10 March 2017 14:10

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Hertford House
1 Cranwood Street
London

EC1V 9QS
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service between Surrey Quays / London Bridge and Sydenham on Saturday 17 and Sunday 18 June
Amended late night Thameslink service between Sutton and Bedford on Saturday 17 June
Buses replace trains between Peckham Rye and Sutton on Sunday 11 June
Buses replace trains between Worthing / Brighton / Lewes and Three Bridges overnight from Tuesday 13 June until Friday 16 June
Revised service between East Croydon and Gatwick Airport on Saturday 10 June and Sunday 11 June
Buses replace trains between Streatham / West Croydon and Sutton on Sunday 04 June
No trains between London St Pancras International and Elephant & Castle on Sunday 28 May
Buses replace trains between Otford and Sevenoaks on Sunday 21 May
Amended service between London St Pancras International and Bedford on Sunday 21 May until 09:00
No Thameslink service through Central London on Saturday 20 and Sunday 21 May
Amended Thameslink service between London St Pancras International and Bedford on Sunday 14 May until 09:00
Buses replace trains between London St Pancras International and West Hampstead Thameslink on Sunday 14 May
No trains between Nunhead / Beckenham Junction and St Mary Cray / Petts Wood on Sunday 14 May
No Thameslink service between London St Pancras International and Loughborough Junction on Saturday 13 May and Sunday 14 May
Buses replace trains between Streatham and Sutton on Saturday 6 and Sunday 7 May
Amended service between Luton and Sutton via Wimbledon after 21:50 from Monday 1 to Thursday 4 May
Buses replace trains between West Hampstead Thameslink and St Albans until 08:50 on Sunday 30 April
No Thameslink service between London Bridge and Brighton on Saturday 29 April
Amended Thameslink service between London St Pancras International and Bedford from 22:45 on Saturday 29 until 08:50 on Sunday 30 April
Buses replace trains between St Albans and West Hampstead Thameslink until 08:50 on Sunday 16 April
Amended overnight services between Bedford and Brighton from Monday 24 to Friday 28 April
No Thameslink service through Central London on Sunday 23 April
Amended services between Luton and London St Pancras International on Sunday 9 April
No trains between Denmark Hill and Bromley South on Sunday 2 April
No trains between Tulse Hill and Wimbledon via Tooting / Sutton via Mitcham Junction on Sunday 2 April
Amended service between Three Bridges and Brighton on Sunday 2 April
No Thameslink services between London Bridge and Brighton on Saturday 1 April
Amended late night Thameslink trains from Monday 27 to Thursday 30 March
Major engineering work at London Bridge affecting Thameslink until January 2018