c2c (CC)

29/01/2016 15:24:15
http://www.c2c-online.co.uk

Information last updated 23 September 2016 14:11

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
contact@c2crail.co.uk
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
No trains before 07:00 between Upminster and London Fenchurch Street on Sunday 4 December
No trains between Barking and London Fenchurch Street from 20:45 each night on Monday 5 to Thursday 8 December
No c2c services to and from London Liverpool Street from 20:30 Saturday 03 until 13:30 Sunday 4 December
No c2c services to and from London Liverpool Street from 20:30 Saturday 26 until 13:30 Sunday 27 November
No c2c services to and from London Liverpool Street from 20:30 Saturday 19 until 13:30 Sunday 20 November
No c2c services to and from London Liverpool Street from 20:30 Saturday 12 until 13:30 Sunday 13 November
No c2c train service to or from London Liverpool Street from 20:30 on Saturday 5 November until 13:30 on Sunday 6 November
No c2c services to and from London Liverpool Street until 13:30 on Sunday 23 October
Amended c2c services on Sunday 16 October
No c2c services to and from London Liverpool Street from 20:00 Saturday 15 until 13:30 Sunday 16 October
Amended c2c services from Monday 10 to Thursday 13 October
Buses replace trains between Upminster and Pitsea via Laindon on Saturday 8 and Sunday 9 October
No c2c services at London Liverpool Street from 20:30 Saturday 8 until 13:30 Sunday 9 October
Buses replace trains between Stanford-le-Hope and Pitsea from 22:00 each night Monday 3 to Wednesday 5 October
Buses replace trains between Upminster and Pitsea via Laindon on Saturday 1 and Sunday 2 October
No c2c services at London Liverpool Street from 20:30 Saturday 1 until 13:30 Sunday 2 October
No trains between Barking and London Liverpool Street from 20:30 Saturday 24 and all day Sunday 25 September