c2c (CC)

25/03/2015 11:37:59
http://www.c2c-online.co.uk

Information last updated 04 June 2015 13:51

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
03457 44 44 22
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
08457 125 988 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property

Passengers who have lost property on c2c stations or trains should contact the c2c Lost Property line or complete the web-form.

Passengers will be contacted if their item has been found. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel

Passengers requiring assisted travel bookings can contact us, where we will provide as much assistance as possible in order to help you make arrangements for your journey. 

Phone
03457444422
Textphone number
084576050600 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
c2cEnquiries.it-solutions@atos.net
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel

We would be delighted to help you make arrangements for your Group Travel needs.

Please do get in touch, we may be able to offer you a special price, or charter your very own train.

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Contact note

Business Travel

We would be happy to discuss with you any Corporate Travel requirements as well as Higher Education colleges who may be interested in our Student Smartcard scheme. 

Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works