East Midlands Trains (EM)

10/12/2017 19:24:36
http://www.eastmidlandstrains.co.uk

Information last updated 12 December 2018 10:33

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended 04:45 Leicester to London St Pancras International on Saturday 2 March
Buses replace trains between Chesterfield / Sheffield and Stockport on Saturday 2 and Sunday 3 March
Buses replace trains between Peterborough and Ely on Sunday 3 March
Buses replace trains between Blythe Bridge and Stoke-on-Trent on Saturday 2 and Sunday 3 March
Amended 22:01 Nottingham to Leicester from Monday 25 to Thursday 28 February
Amended 21:34 and 23:05 Nottingham to Leicester service on Saturday 23 February
Amended late night / early morning service between London St Pancras International and Derby / Nottingham from Monday 25 February to Friday 1 March
Amended East Midlands Trains service between London St Pancras International and Leicester on Sunday 24 February
Amended late night service from London St Pancras International to Nottingham / Derby on Saturday 23 February
Amended 22:20 London St Pancras International to Sheffield service from Monday 18 to Friday 22 February
Amended 21:34 and 23:05 Nottingham to Leicester service on Saturday 16 February
Buses replace trains between Peterborough and Ely on Sunday 24 February
Amended 22:20 London St Pancras International to Sheffield service from Monday 7 to Thursday 10 January
Amended 05:21 Derby to London St Pancras International service on Saturday 5 January
Amended service between Kettering and Leicester late night Saturday 16 February and all day Sunday 17 February
Buses replace trains between Derby and Chesterfield / Matlock on Saturday 16 February
Buses replace trains between Peterborough and Ely on Saturday 16 and Sunday 17 February
Amended service in the Derby area on Sunday 10 February
No trains between Sheffield and Meadowhall on Sunday 3 February
Buses replace trains between Peterborough and March on Sunday 3 February
Buses replace trains to / from Meadowhall from 22:30 on Saturday 26 and all day on Sunday 27 January
Amended services to / from Peterborough on Sunday 10 February
Amended overnight train services to / from London St Pancras International from Monday 4 to Friday 8 February
Buses replace early morning trains between Cleethorpes and Market Rasen from Tuesday 5 to Friday 8 February
Amended train services to / from London St Pancras International on Sunday 3 February
Amended services between Sheffield and Doncaster / Wakefield Westgate on Sunday 3 February
Amended services to / from Peterborough on Sunday 3 February
Amended late night / early morning service between London St Pancras International and Leicester from Monday 28 January to Friday 1 February
Buses replace trains between Peterborough and March / Ely on Saturday 26 and Sunday 27 January
Buses replace trains between Grantham and Sleaford on Sunday 20 January
Amended service between Bedford and Leicester on Saturday 19 and Sunday 20 January
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 22 and Friday 25 January
Amended overnight East Midlands Trains services to / from London St Pancras International from Monday 21 to Friday 25 January
Buses replace trains between Nottingham and Grantham / Sleaford on Sunday 13 January
Amended overnight East Midlands Trains services to / from London St Pancras International from Monday 14 to Saturday 19 January
Amended service between Bedford and Kettering from 21:05 Saturday 12 January and all day Sunday 13 January
Amended early morning East Midlands Trains service between Nottingham and Liverpool Lime Street from Tuesday 8 to Friday 11 January
Buses replace trains between Nottingham and Grantham / Sleaford on Sunday 6 January
Amended service at Liverpool Lime Street from Monday 24 December to Tuesday 1 January
Reduced service to / from London St Pancras International from Sunday 23 December to Tuesday 1 January
Buses replace late night trains between Mansfield Woodhouse and Worksop from Tuesday 18 to Friday 21 December
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 11 to Friday 14 December