East Midlands Trains (EM)

01/03/2015 08:25:57
http://www.eastmidlandstrains.co.uk

Information last updated 01 March 2015 08:26

Company Information

Managing Director
David Horne 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
.
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
18001 0845 7125 678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property

 08457 125 678 (Option 5)

Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel

 

Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 to 22:00

Group Travel

 

Phone
03457125678
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended East Midlands Trains services from Tuesday 19 to Friday 22 May
Amended service between Derby and Crewe on Sunday 17 May
Buses replace trains between Leicester and Kettering from 23:00 on Saturday 16 and all day on Sunday 17 May
Amended East Midlands Trains services from Monday 11 to Friday 15 May
Amended services between Stoke-on-Trent and Derby on Sunday 10 May
Buses replace trains between Peterborough and Ely on Sunday 10 May
Amended services between Derby / Corby and London St Pancras International on Saturday 9 and Sunday 10 May
Amended East Midlands Trains services from Monday 4 to Friday 8 May
Buses replace trains between Peterborough and Ely on Sunday 3 May
Buses replace trains between Kettering and Corby on Sunday 3 May
Amended 04:45 Leicester to London St Pancras International on Saturday 2 May
Amended service between Doncaster and Selby / York from 17:25 on Saturday 2 and all day Sunday 3 May
Amended East Midlands Trains services from Monday 27 to Friday 1 May
Amended service to and from London St Pancras International from 22:00 on Saturday 25 and all day on Sunday 26 April
Amended 04:45 Leicester to London St Pancras International on Saturday 25 April
Amended services between Doncaster and Selby / York on Saturday 25 and until 12:30 on Sunday 26 April
Buses replace trains between March and Ely on Saturday 25 and Sunday 26 April
Amended East Midlands Trains from Monday 20 to Friday 24 April
Amended 05:49 Cleethorpes to Newark Northgate from Tuesday 21 to Friday 24 April
Buses replace trains between Nottingham and Derby until 12:30 Sunday 19 April
Amended services to and from London St Pancras International on Saturday 18 and Sunday 19 April 2015
Amended services between Doncaster and Selby / York on Saturday 18 and until 12:30 Sunday 19 April 2015
Buses replace trains between March and Ely on Saturday 18 and Sunday 19 April
Amended 04:45 Leicester to London St Pancras International on Tuesday 14 April
Amended East Midlands Trains services from Monday 6 until Friday 10 April 2015
Buses replace trains between Peterborough and Ely on Sunday 12 April 2015
Amended 20:26 Leicester to Lincoln Central on Saturday 4 April 2015
Amended East Midlands trains services to London St Pancras International on Sunday 5 April 2015
Amended service to and from London St Pancras International on Saturday 11 and Sunday 12 April 2015
Buses replace trains between Sileby and Loughborough from 19:00 on Saturday 11 April 2015
Amended East Midlands Trains services Monday 30 March to Friday 3 April 2015
Buses replace trains between Crewe and Kidsgrove on Saturday 4 and Sunday 5 April
Amended services in the Derby area until 10:00 on Sunday 29 March 2015
Buses replace trains between Peterborough and Ely on Sunday 5 April 2015
Buses replace trains between Spalding and Sleaford on Friday 3, Saturday 4 and Monday 6 April 2015
Buses replace trains between Lincoln Central and Newark North Gate / Nottingham on Saturday 28 March 2015
No trains between Retford and Peterborough on Saturday 28 and until 12:30 Sunday 29 March 2015
Amended service between Grantham and Nottingham on Saturday 21 March 2015
Buses replace trains between Lincoln Central and Newark North Gate / Newark Castleafter 13:25 on Saturday 21 March
No trains between Retford and Peterborough from 13:25 on Saturday 21 until 12:00 on Sunday 22 March 2015
Buses replace trains between Derby and Tutbury & Hatton on Sunday 15 March 2015
No East Midlands Trains services between West Hampstead Thameslink and London St Pancras International until approximately 13:00 on Sunday 15 March 2015
Amended service between Nottingham and Norwich / Spalding from 17:45 on Saturday 14 March 2015
Buses replace trains between Nottingham / Newark North Gate and Lincoln Central on Saturday 14 and Sunday 15 March 2015
Amended service between Nottingham and Worksop from Monday 16 until Thursday 19 March 2015
Amended service between Sheffield and Leicester until 14:00 on Sunday 8 March 2015
Amended East Midlands Trains services from Monday 9 to Friday 13 March 2015
Amended service between Bedford and London St Pancras International on Saturday 7 March and Sunday 8 March 2015
Amended service between Sheffield and Stockport on Saturday 7 and Sunday 8 March 2015
No trains between Retford and Peterborough on Saturday 7 and until 12:00 on Sunday 8 March 2015
Amended service between Corby and London St Pancras International on Saturday 7 March 2015
Buses replace trains between Lincoln Central and Newark North Gate / Newark Castle on Saturday 7 March 2015
Amended East Midlands Trains services each night from Monday 2 to Friday 6 March 2015
Amended service between Bedford and London St Pancras International on Saturday 28 February and Sunday 1 March 2015
Buses replace trains between Lincoln Central and Newark North Gate / Newark Castle on Saturday 28 February 2015
No trains between Retford and Peterborough on Saturday 28 February and until 12:30 Sunday 1 March 2015