East Midlands Trains (EM)

18/12/2014 10:36:23
http://www.eastmidlandstrains.co.uk

Information last updated 18 December 2014 10:36

Company Information

Managing Director
David Horne 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
.
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
18001 0845 7125 678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday - 06:00 - 22:00 

Lost Property

 08457 125 678 (Option 5)

Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday - 08:00 - 18:00 

Assisted Travel

 

Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel

 

Phone
03457125678
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended 04:45 Leicester to London St Pancras International on Tuesday 14 April
Amended East Midlands Trains services from Monday 6 until Friday 10 April 2015
Buses replace trains between Peterborough and Ely on Sunday 12 April 2015
Amended 20:26 Leicester to Lincoln Central on Saturday 4 April 2015
Amended East Midlands trains services to London St Pancras International on Sunday 5 April 2015
Amended service to and from London St Pancras International on Saturday 11 and Sunday 12 April 2015
Buses replace trains between Sileby and Loughborough from 19:00 on Saturday 11 April 2015
Amended East Midlands Trains services Monday 30 March to Friday 3 April 2015
Buses replace trains Crewe and Kidsgrove on Saturday 4 and Sunday 5 April 2015
Amended services in the Derby area until 10:00 on Sunday 29 March 2015
Buses replace trains between Peterborough and Ely on Sunday 5 April 2015
Buses replace trains between Spalding and Sleaford on Friday 3, Saturday 4 and Monday 6 April 2015
Buses replace trains between Lincoln Central and Newark North Gate / Nottingham on Saturday 28 March 2015
No trains between Retford and Peterborough on Saturday 28 and until 12:30 Sunday 29 March 2015
Amended service between Grantham and Nottingham on Saturday 21 March 2015
Buses replace trains between Lincoln Central and Newark North Gate / Newark Castle on Saturday 21 March 2015
Buses replace trains between Derby and Tutbury & Hatton on Sunday 15 March 2015
No East Midlands Trains services between West Hampstead Thameslink and London St Pancras International until approximately 13:00 on Sunday 15 March 2015
Amended service between Nottingham and Norwich / Spalding from 17:45 on Saturday 14 March 2015
Buses replace trains between Nottingham / Newark North Gate and Lincoln Central on Saturday 14 and Sunday 15 March 2015
Amended service between Nottingham and Worksop from Monday 16 until Thursday 19 March 2015
Amended service between Sheffield and Leicester until 14:00 on Sunday 8 March 2015
Amended East Midlands Trains services from Monday 9 to Friday 13 March 2015
Amended service between Bedford and London St Pancras International on Saturday 7 March and Sunday 8 March 2015
Amended service between Sheffield and Stockport on Saturday 7 and Sunday 8 March 2015
Amended service in the Peterborough area on Saturday 7 and until 12:00 on Sunday 8 March 2015
Amended service between Corby and London St Pancras International on Saturday 7 March 2015
Amended East Midlands Trains services each night from Monday 2 to Friday 6 March 2015
Amended service between Corby and London St Pancras International on Saturday 28 February 2015
Amended service between Bedford and London St Pancras International on Saturday 28 February and Sunday 1 March 2015
Buses replace trains between Lincoln Central and Newark North Gate / Newark Castle on Saturday 28 February 2015
No trains between Retford and Peterborough on Saturday 28 February and until 12:30 Sunday 1 March 2015
Amended East Midlands Trains services from Monday 23 to Friday 27 February 2015
Amended East Midlands Trains services to and from London St Pancras International on Saturday 21 and Sunday 22 February 2015
Amended East Midlands Trains services to and from London St Pancras International on Saturday 14 and Sunday 15 February 2015
No East Midlands Trains services to / from London St Pancras International on Saturday 31 January and Sunday 1 February 2015
Amended service between Nottingham / Sheffield and London St Pancras International from Monday 16 to Friday 20 February 2015
Amended East Midlands Trains services from Monday 9 to Friday 13 February 2015
Buses replace trains between Derby and Matlock on Sunday 8 February 2015
Amended East Midlands Trains services on Saturday 7 and Sunday 8 February 2015
Amended East Midlands Trains services from Monday 2 to Friday 6 February 2015
Amended service between West Hampstead Thameslink and London St Pancras International/Farringdon from 23:45 on Friday 30 and Saturday 31 January and Sunday 1 February
Amended East Midlands Trains services from Monday 26 to Friday 30 January 2015
Buses replace trains between Derby and Matlock on Sunday 1 February 2015
Retimed 05:20 Nottingham to Liverpool Lime Street service on Saturday 31 January 2015