East Midlands Trains (EM)

29/01/2016 13:10:43
http://www.eastmidlandstrains.co.uk

Information last updated 06 December 2016 06:11

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 21 to Friday 24 February
Amended East Midlands Trains service on Saturday 18 and Sunday 19 February
Amended service between Kettering and Leicester from 21:00 on Saturday 11 February
Amended 05:21 Nottingham to Liverpool Lime Street service from Tuesday 14 to Friday 17 February
Buses replace trains between Meadowhall / Rotherham Central and Sheffield on Sunday 12 February
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 7 to Friday 10 February
Buses replace trains between Uttoxeter and Crewe on Sunday 5 February
Amended 22:05 Nottingham to Worksop service from Monday 6 to Thursday 9 February
Buses replace trains between Leicester and Kettering from 20:55 Saturday 4 until 14:00 Sunday 5 February
Buses replace trains between Meadowhall / Rotherham Central and Sheffield on Sunday 5 February
Amended East Midlands Trains service on Saturday 28 and Sunday 29 January
Amended East Midlands Trains services to and from London St Pancras International from Monday 30 January to Friday 3 February
Amended East Midlands Trains service on Saturday 21 and Sunday 22 January
Amended service between Kettering and Leicester from 20:55 Saturday 14 until 14:00 Sunday 15 January
Amended service between Kettering and Leicester from 20:55 Saturday 7 until 14:00 Sunday 8 January
Amended 05:49 Cleethorpes to Newark Northgate service from Tuesday 10 to Friday 13 January
Amended East Midlands Trains services to and from London St Pancras International from Monday 2 to Friday 6 January
Amended East Midlands Trains service from Tuesday 27 to Friday 30 December
Major improvement works between Manchester Piccadilly and Eccles / Salford Crescent / Trafford Park from Saturday 24 December to Monday 2 January
Amended East Midlands Trains service in the Leicester area from Monday 19 to Friday 23 December
Buses replace trains between Chesterfield and Nottingham on Sunday 18 December
Amended East Midlands Trains services to and from London St Pancras International on Saturday 17 and Sunday 18 December
Amended service between Derby / Nottingham and London St Pancras International on Sunday 11 December
Buses replace trains between Nottingham and Newark Castle on Sunday 11 December
Amended overnight East Midlands Trains services from Monday 5 to Friday 9 December
Amended East Midlands Trains services to and from London St Pancras International until 08:00 on Saturday