Company Information: East Midlands Trains (EM)
Last changed: 13:51 on 24 Jul 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | East Midlands Trains |
| Managing Director | Tim Shoveller |
| Company Website | www.eastmidlandstrains.co.uk |
| Head Office - Postal Address |
1 Prospect Place Millennium Way Pride Park Derby DE24 8HG |
| Head Office - Primary Phone Number | 08457 125 678 |
| Head Office - Fax | 08456 010 992 |
| Head Office - Email Address | getintouch@eastmidlandstrains.co.uk |
| Head Office - Web Address | |
| Network Map URL | www.eastmidlandstrains.co.uk../OurNetworkA...htm |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 06:00-22:00 |
| Customer Services - Primary Phone Number | 08457 125 678 |
| Customer Services - Fax Number | 08456 010 988 |
| Customer Services - Minicom/Textphone (For customers with hearing impairments) | 18001 0845 7125 678 |
| Customer Services - Address | Customer Relations Freepost DY940 Derby DE1 2BR |
| Customer Services - Email Address | getintouch@eastmidlandstrains.co.uk |
| Lost Property | Yes |
| Lost Property - Note |
When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination. Please contact the Nottingham lost property office on 0115 957 6525. |
| Assisted Travel | Yes |
| Assisted Travel - Primary Phone Number | 08457 125 678 |
| Assisted Travel - Minicom/Textphone (For customers with hearing impairments) | 08457 078 051 |
| Assisted Travel - Note |
Copies of the East Midlands Trains Disabled People's Protection Policy is available from the Customer Relations team. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 06:00-22:00 |
| Telesales - Primary Phone Number | 08457 125 678 |
| Telesales - Note |
Tickets will be delivered within 5 working days. Next day delivery available at £6 (tickets should be ordered before 2pm) Tickets may be collected from station or ticket office if facilities are available |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 08457 125 678 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
On East Midlands Mainline services and limited East Midlands Connect services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
There is no charge for carrying your bike by train.
Note: If you are travelling with a cycle, you must make yourself known to the station platform staff. To reserve a space for your bike and for more information call 08457 125 678 or download cycle reservation form and email to cycle.reservations@eastmidlandstrains.co.uk. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Nottingham and Grantham on Saturday 30 and Sunday 31 January 2010
- Engineering work between London and Wellingborough & Loughborough and Long Eaton on Saturday 30 and Sunday 31 January 2010
- Overnight engineering work affecting East Midlands Trains services from Monday 25 until Friday 29 January 2010
- Engineering work between March and Peterborough on Sunday 24 January 2010
- Engineering work between Eccles / Salford Crescent and Manchester Piccadilly / Wilmslow on Sunday 24 January 2010
- Engineering work between Nottingham and Grantham on Saturday 23 and Sunday 24 January 2010
- Engineering work between Eccles / Salford Crescent and Manchester Piccadilly / Wilmslow on Sunday 17 January 2010
- Engineering work between March and Peterborough on Sunday 17 January 2010
- Engineering work between Derby and Long Eaton on Saturday 16 and Sunday 17 January 2010
- Engineering work between Bedford and Luton from 11:30 until 14:30 on Saturday 16 and until 12:15 on Sunday 17 January 2010
- Overnight engineering work affecting East Midlands Trains services from Monday 11 until Friday 15 January 2010
- Engineering work between Eccles / Salford Crescent and Manchester Piccadilly / Wilmslow on Sunday 10 January 2010
- Engineering work between Ely and March on Sunday 10 January 2010
- Overnight engineering work affecting East Midlands Trains services from Monday 4 until Friday 8 January 2010
- Engineering work between London St Pancras and Kettering on Sunday 3 January 2010
- Engineering work between Eccles and Levenshulme on Sunday 3 January 2010
- Engineering work between Nottingham and Derby from 27 December until Sunday 3 January 2010
- Engineering work between Dore and Edale on Sunday 27 and Monday 28 December 2009
- Engineering work affecting East Midlands Trains from Monday 21 to Thursday 24 December 2009
- Engineering work between London and Bedford & Leicester and Beeston / Long Eaton on Saturday 19 and Sunday 20 December 2009
- Engineering work between Kettering and Leicester from Monday 14 until Friday 18 December 2009
- Engineering work between Leicester and Loughborough from 22:00 Saturday 12 and Sunday 13 December 2009
- Engineering work affecting East Midlands Trains from Monday 7 until Friday 11 December 2009
- Engineering work between Norwich and Wymondham on Sunday 6 December 2009
- Engineering work between Leicester and Derby on Saturday 5 and Sunday 6 December 2009
- Engineering work between Nottingham and Kirkby in Ashfield from Monday 30 November to Friday 4 December 2009
- Late night engineering work affecting East Midlands Trains services from Monday 30 November until Friday 4 December 2009
- Engineering work between Sleaford and Boston on Saturday 28 and Sunday 29 November 2009
- Engineering work between Wellingborough and Market Harborough on Saturday 28 November 2009
- Engineering work affecting East Midlands Trains from Monday 23 until Friday 27 November 2009
- Engineering work between Nottingham and Shirebrook on Sunday 22 November 2009
- Engineering work between Nottingham and East Midlands Parkway on Saturday 21 and Sunday 22 November 2009
- Engineering work between Sleaford and Boston on Saturday 21 and Sunday 22 November 2009
- Late night engineering work between Nottingham and Langley Mill from Tuesday 17 until Friday 20 November 2009
- Engineering work between Bedford and Leicester on Saturday 14 and Sunday 15 November 2009
- Engineering work between Grantham and Rauceby on Saturday 14 and Sunday 15 November 2009
- Late night engineering work affecting East Midlands Trains services from Monday 9 until Saturday 14 November 2009
- Engineering work between Grantham and Rauceby on Saturday 7 and Sunday 8 November 2009
- Engineering work affecting East Midlands Trains services on Saturday 7 & Sunday 8 November 2009
- Engineering work between Liverpool South Parkway and Warrington Central on Sunday 1 November 2009
- Engineering work between Leicester and Long Eaton on Sunday 1 November 2009
- Engineering work between Liverpool Lime Street and Warrington Central on Sunday 1 November 2009
- Engineering work between Bedford and London St Pancras until 11:15 on Saturday 31 October 2009
- Overnight engineering work affecting East Midlands Trains services from Monday 26 until Friday 30 October 2009
- Engineering work between Boston and Skegness from Saturday 3 October to Sunday 1 November 2009
- Engineering work between London St Pancras and Bedford on Saturday 22 and Sunday 23 August 2009
- Overnight engineering work between Bedford and Leicester from Monday 10 to Friday 14 August 2009
- Engineering work between Kettering and London St Pancras on Saturday 8 August
- Engineering work between Derby and Loughborough from 13:20 on Saturday 8 August until 11:20 on Sunday 9 August 2009
- Late night engineering work affecting East Midlands Trains on Monday 3 and Tuesday 4 August 2009
- Overnight engineering work affecting East Midlands Trains from Monday 3 to Friday 7 August 2009
- Engineering work between Derby and Nottingham on Sunday 2 August 2009
- Engineering work between Bedford and Flitwick until 12:00 on Sunday 2 August 2009
- Engineering work affecting East Midlands Trains from Monday 27 to Friday 31 July 2009
- Engineering work between Nottingham and Derby from 23:00 on Saturday 25 and all day on Sunday 26 July 2009
- Late night engineering work affecting East Midlands Trains from Monday 20 to Friday 24 July 2009
- Engineering work between Derby and Leicester from 23:10 on Saturday 18 July and all day on Sunday 19 July 2009
- Engineering work between Bedford and London St Pancras on Saturday 18 and Sunday 19 July 2009
- Engineering work affecting East Midlands Trains from Monday 13 to Friday 17 July 2009
- Engineering work affecting East Midlands Trains on Saturday 11 and Sunday 12 July 2009
- Engineering work between Stockport and Manchester Piccadilly from 21:30 on Saturday 11 and Sunday 12 July 2009