East Midlands Trains (EM)

21/09/2017 06:55:35
http://www.eastmidlandstrains.co.uk

Information last updated 21 September 2017 07:55

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 to 00:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service between Nottingham / Derby and London St Pancras International on Sunday 10 December
Amended East Midlands Trains service through Leicester each night from Monday 11 to Friday 15 December
Amended overnight / early morning East Midlands trains from Monday 4 to Friday 8 December
Amended 05:49 service from Cleethorpes to Newark North Gate each morning from Tuesday 12 until Friday 15 December
Buses replace trains between Peterborough and Ely on Sunday 10 December
Buses replace trains between Kettering and Corby on Sunday 3 December
Amended East Midlands Trains service to and from London St Pancras International from 21:00 on Saturday 2 and all day on Sunday 3 December
Buses replace trains between Peterborough and Ely on Sunday 3 December
Buses replace trains between Nottingham and Newark North Gate after 12:00 on Sunday 3 December
Amended 19:26 and 20:26 Leicester to Lincoln Central services on Saturday 2 December
No trains at Grantham from 13:00 on Saturday 2 until 12:00 on Sunday 3 December
Amended 07:29 Nottingham to London St Pancras International service on Sunday 26 November
Amended 06:50 Derby to London St Pancras International on Sunday 26 November
Buses replace trains between Kettering and Corby each night from 22:00 from Monday 27 to Thursday 30 November
Buses replace trains between Nottingham and Lincoln Central on Saturday 25 November
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 28 to Thursday 30 November
No trains at Grantham all day on Saturday 25 and until 12:00 on Sunday 26 November
Amended East Midlands Trains services from Monday 20 to Saturday 25 November
Buses replace trains between Kettering and Corby from 22:00 on Saturday 18 and all day on Sunday 19 November
Amended East Midlands Trains service to and from London St Pancras International from 21:00 on Saturday 18 and all day on Sunday 19 November
No trains at Grantham all day on Saturday 18 and Sunday 19 November
Buses replace trains between Nottingham and Derby until 10:15 Sunday 12 November
Amended East Midlands Trains services trains from 22:00 Saturday 11 and all day Sunday 12 November
No trains at Grantham all day on Saturday 11 and Sunday 12 November
Amended East Midlands Trains service to and from London St Pancras International on Sunday 5 November
Amended 04:45 Leicester to London St Pancras International on Saturday 4 November
No trains at Grantham all day on Saturday 4 and Sunday 5 November
Amended 05:21 Nottingham to Liverpool Lime Street service from Tuesday 7 to Thursday 9 November
Amended 05:49 Cleethorpes to Newark Northgate from Tuesday 31 October to Friday 3 November
Buses replace trains between Bedford and Leicester / Corby on Sunday 29 October
Amended services between Luton and Loughborough Junction on Sunday 22 October
Amended services at / through Derby on Sunday 22 October
No trains between Liverpool Lime Street and Hunts Cross / Crewe via Edge Hill on Saturday 28 and Sunday 29 October
Revised East Midlands Trains 05:21 Nottingham to Liverpool Lime Street from Tuesday 24 to Friday 27 October
No trains at Grantham all day on Saturday 28 and until 12:00 on Sunday 29 October
Revised East Midlands Trains service to and from London St Pancras International on Sunday 15 October
Buses replace trains between Nottingham and Grantham / Newark North Gate until 11:00 on Sunday 15 October
Amended 04:45 Leicester to London St Pancras International on Saturday 14 October
Buses replace trains between Derby and Matlock on Sunday 15 October
Amended East Midlands Trains services to London St Pancras International on Saturday 30 September
Amended 05:21 Nottingham to Liverpool South Parkway service on Monday 2 October
Amended East Midlands Trains service to and from London St Pancras International on Sunday 8 October
Major improvement work at Liverpool Lime Street from Saturday 30 September until Sunday 22 October
Buses replace trains between Chesterfield and Nottingham on Sunday 24 September
Amended late night / early morning services between Chesterfield and Nottingham from Monday 25 September to Friday 29 September
Revised 05:49 Cleethorpes to Newark North Gate service from Tuesday 19 September to Friday 22 September
Revised 21:37 Liverpool Lime Street to Nottingham service from Monday 18 September to Thursday 21 September