Train Companies & Maps

Company Information: East Midlands Trains (EM)

Last changed: 13:51 on 24 Jul 2009

Service	Details
Company Name	East Midlands Trains
Managing Director	Tim Shoveller
Company Website	www.eastmidlandstrains.co.uk
Head Office - Postal Address	1 Prospect Place Millennium Way Pride Park Derby DE24 8HG
Head Office - Primary Phone Number	08457 125 678
Head Office - Fax	08456 010 992
Head Office - Email Address	getintouch@eastmidlandstrains.co.uk
Head Office - Web Address
Network Map URL	www.eastmidlandstrains.co.uk../OurNetworkA...htm

Service	Details
Customer Services	Monday-Sunday 06:00-22:00
Customer Services - Primary Phone Number	08457 125 678
Customer Services - Fax Number	08456 010 988
Customer Services - Minicom/Textphone (For customers with hearing impairments)	18001 0845 7125 678
Customer Services - Address	Customer Relations Freepost DY940 Derby DE1 2BR
Customer Services - Email Address	getintouch@eastmidlandstrains.co.uk
Lost Property	Yes
Lost Property - Note	When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination. Please contact the Nottingham lost property office on 0115 957 6525.
Assisted Travel	Yes
Assisted Travel - Primary Phone Number	08457 125 678
Assisted Travel - Minicom/Textphone (For customers with hearing impairments)	08457 078 051
Assisted Travel - Note	Copies of the East Midlands Trains Disabled People's Protection Policy is available from the Customer Relations team.

Service	Details
Telesales	Monday-Sunday 06:00-22:00
Telesales - Primary Phone Number	08457 125 678
Telesales - Note	Tickets will be delivered within 5 working days. Next day delivery available at £6 (tickets should be ordered before 2pm) Tickets may be collected from station or ticket office if facilities are available
Group Travel	Yes
Group Travel - Primary Phone Number	08457 125 678
Seat Reservations	Yes
Seat Reservations - Note	On East Midlands Mainline services and limited East Midlands Connect services.

Service	Details
Cycle Policy	Yes
Cycle Policy - Note	There is no charge for carrying your bike by train. On East Midlands Mainline (London-Leicester-Nottingham-Derby-Sheffield), reservations are compulsory and space is limited On East Midlands Connect (Liverpool to Norwich route), reservations are compulsory and space is limited On All other routes, there are only two cycle spaces per train and it is not possible to reserve in advance. Where space is at a premium, priority will be given to passengers whose mobility is impaired. Note: If you are travelling with a cycle, you must make yourself known to the station platform staff. To reserve a space for your bike and for more information call 08457 125 678 or download cycle reservation form and email to cycle.reservations@eastmidlandstrains.co.uk.
Telephones	No

Service

Details

Cycle Policy

Yes

Cycle Policy - Note

There is no charge for carrying your bike by train.

On East Midlands Mainline (London-Leicester-Nottingham-Derby-Sheffield), reservations are compulsory and space is limited
On East Midlands Connect (Liverpool to Norwich route), reservations are compulsory and space is limited
On All other routes, there are only two cycle spaces per train and it is not possible to reserve in advance. Where space is at a premium, priority will be given to passengers whose mobility is impaired.

Note: If you are travelling with a cycle, you must make yourself known to the station platform staff.

To reserve a space for your bike and for more information call 08457 125 678 or download cycle reservation form and email to cycle.reservations@eastmidlandstrains.co.uk.

Telephones