East Midlands Trains (EM)

29/01/2016 13:10:43
http://www.eastmidlandstrains.co.uk

Information last updated 21 April 2017 12:49

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended late night / early morning East Midlands Trains service from Monday 17 to Friday 21 July
Amended 04:56 Nottingham to Norwich service on Monday 17 July
Amended East Midlands Trains service to and from London St Pancras International on Sunday 9 July
Amended 05:21 Derby to London St Pancras International service on Saturday 8 July
Buses replace trains between Kettering and Corby on Sunday 2 July
Amended East Midlands Trains services from Monday 3 to Friday 7 July
Buses replace trains between Bedford and Leicester on Sunday 2 July
Amended early morning East Midlands Trains service between Cleethorpes and Newark North Gate from Tuesday 27 until Friday 30 June
Amended early morning / late evening service between Kettering and Derby / Nottingham from Monday 26 until Friday 30 June
Amended East Midlands Trains service to and from London St Pancras International on Saturday 24 and Sunday 25 June
Amended East Midlands Trains service to and from London St Pancras International on Sunday 18 June
Amended late night service from Nottingham to London St Pancras International on Saturday 17 June
Buses replace trains between Worksop and Mansfield Woodhouse on Saturday 17 June
Revised 06:47 Liverpool Lime Street to Norwich service from Tuesday 13 June until Friday 16 June
Amended East Midlands Trains timetable to / from London St Pancras International on Sunday 11 June
Revised 04:45 service from Leicester to London St Pancras International on Saturday 10 June
Buses replace trains between Mansfield Woodhouse and Worksop from Monday 12 June and Friday 16 June
Amended overnight East Midlands Trains service from Monday 05 June to Friday 09 June
Buses replace trains between Leeds and Wakefield Westgate / Huddersfield / Bradford Interchange from 23:00 Saturday 03 and on Sunday 04 June
Buses replace trains between Liverpool Lime Street and Hunts Cross after 12:15 on Saturday 27 and all day on Sunday 28 May
Amended East Midlands Trains service to and from London St Pancras International on Sunday 21 May
Amended East Midlands Trains service to and from London St Pancras International on Sunday 14 May
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 16 to Friday 19 May
Buses replace trains between Ely and Peterborough on Sunday 14 May
Amended East Midlands Trains service between Nottingham and Chesterfield from Monday 8 May to Thursday 11 May
Buses replace trains between Ely and Peterborough on Sunday 07 May
Amended East Midlands Trains service to and from London St Pancras International on Sunday 30 April
Amended services to / from Liverpool Lime Street via Liverpool South Parkway from 12:00 Saturday 29 April and until 12:00 Monday 1 May
Amended East Midlands Trains services from Monday 1 to Friday 5 May