East Midlands Trains (EM)

29/01/2016 13:10:43
http://www.eastmidlandstrains.co.uk

Information last updated 30 January 2016 23:24

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended East Midlands Trains services from Tuesday 3 until Friday 6 May
Amended service between Bedford and Leicester / Corby on Monday 2 May
Amended 06:47 Liverpool Lime Street to Norwich on Monday 2 May
Buses replace trains between Sheffield and Doncaster / Moorthorpe on Monday 2 May
No trains at Sheffield on Sunday 1 May
Amended East Midlands Trains services from Tuesday 26 to Friday 29 April
Amended trains between Loughborough and Leicester on Saturday 23 April
Amended 05:07, 06:11 Nottingham to Norwich on Saturday 23 April
Amended 05:21 Nottingham to Liverpool Lime Street from Monday 25 to Friday 29 April
Buses replace trains Thetford and Norwich on Sunday 24 April
Buses replace trains between Peterborough and Ely on Sunday 24 April
Amended service to London St Pancras International on Saturday 23 April
Buses replace trains Thetford and Norwich on Sunday 17 April
Buses replace trains between Peterborough and Ely on Sunday 17 April
Amended East Midlands Trains services from Tuesday 19 to Friday 22 April
Amended service between Doncaster and York on Saturday 16 and Sunday 17 April
Amended East Midlands Trains services from Monday 11 to Friday 15 April
Amended service in the Derby area until approximately 10:35 on Sunday 10 April
Amended East Midlands Trains services from Monday 28 March to Friday 1 April
Amended service between Derby and Chesterfield on Sunday 27 March
Buses replace trains between Kettering and Corby on Sunday 27 March
Buses replace trains between Derby and Matlock on Sunday 27 March
Amended service between Doncaster and York on Saturday 9 and Sunday 10 April
Buses replace trains between Peterborough and Ely on Sunday 10 April
Amended 05:21 Nottingham to Liverpool Lime Street service from Tuesday 5 to Friday 8 April
Amended 05:20 Derby to London St Pancras International on Saturday 2 April
Buses replace trains between Peterborough and Ely on Sunday 3 April
Amended service between Doncaster and York on Saturday 2 and Sunday 3 April
Amended trains between Chesterfield / Matlock and Derby on Sunday 20 March
Buses replace trains between Kettering and Corby on Sunday 20 March
Amended East Midlands Trains services from Monday 21 to Thursday 24 March
Amended East Midlands Trains services between Monday 14 and Friday 18 March
Buses replace trains between Derby and Matlock on Sunday 13 March
Amended service between Derby and Chesterfield on Sunday 13 March
Amended service between Kettering and Chesterfield / Corby from approximately 21:00 on Saturday 12 and Sunday 13 March
Amended service between Derby and Chesterfield on Sunday 6 March
Buses replace trains between Derby and Matlock on Sunday 6 March
Amended services between Leicester / Corby and Bedford on Saturday 5 and Sunday 6 March
Buses replace trains between Kettering and Corby on Sunday 28 February
Amended East Midlands Trains service from Monday 29 February until Friday 4 March
Amended 21:05 and 21:32 Nottingham to London St Pancras International services on Saturday 27 February
Amended 23:20 Sheffield to Derby service on Saturday 27 February
Amended services between Chesterfield and Nottingham via Alfreton on from 18:00 on Saturday 27 and Sunday 28 February
Amended London St Pancras International to Luton Airport Parkway services on Sunday 21 February
Buses replace trains between Chesterfield and Nottingham via Alfreton on Sunday 21 February
Amended 05:21 Derby to London St Pancras International on Saturday 20 February
Buses replace trains between Kettering and Corby on Sunday 14 February
Buses replace trains between Chesterfield and Nottingham via Alfreton on Sunday 14 February
Amended East Midlands Trains services from Monday 15 to Friday 19 February
Amended East Midlands Trains services between Monday 8 and Friday 12 February