East Midlands Trains (EM)

29/01/2016 13:10:43
http://www.eastmidlandstrains.co.uk

Information last updated 23 September 2016 14:11

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service between Derby / Nottingham and London St Pancras International on Sunday 11 December
Buses replace trains between Nottingham and Newark Castle on Sunday 11 December
Amended overnight East Midlands Trains services from Monday 5 to Friday 9 December
Amended East Midlands Trains services to and from London St Pancras International on Sunday 4 December
Amended East Midlands Trains services to and from London St Pancras International until 08:00 on Saturday
Amended 05:20 Nottingham to Liverpool Lime Street service from Tuesday 22 to Friday 25 November
Amended service between London St Pancras International and Leicester on Saturday 26 and Sunday 27 November
Amended East Midlands Trains service to and from London St Pancras International on Sunday 20 November
Buses replace trains between Kettering and Corby on Sunday 20 November
Amended service between London St Pancras International and Leicester on Saturday 12 and Sunday 13 November
Amended service between Leicester and Loughborough after 20:00 on Saturday 12 November
Amended East Midlands Trains service in the Leicester area from Monday 7 to Friday 11 November
Amended East Midlands Trains service on Saturday 5 and Sunday 6 November
Buses replace trains between Nottingham and Newark Castle on Saturday 5 and Sunday 6 November
Amended overnight East Midlands Trains services from Monday 31 October until Friday 4 November
Amended service between London St Pancras International and Nottingham / Sheffield on Sunday 30 October
Buses replace trains between Kettering and Corby on Sunday 30 October
Amended East Midlands Train service from Monday 24 to Friday 28 October
Amended 22:05 Nottingham to Worksop service from Monday 24 to Thursday 27 October
Amended 22:27 Worksop to Nottingham service from Monday 24 to Thursday 27 October
Buses replace trains between Urmston and Manchester Oxford Road on Sunday 23 October
Buses replace trains between Ely and Peterborough / Cambridge on Sunday 23 October
Buses replace trains between Nottingham and Derby on Saturday 22 and Sunday 23 October
Amended service to and from London St Pancras International on Saturday 22 and Sunday 23 October
Buses replace trains between Nottingham and Newark on Saturday 22 and Sunday 23 October
Amended service between Warrington Central and Manchester Oxford Road on Sunday 16 October
Buses replace trains between Ely and Peterborough / Cambridge on Sunday 16 October
Amended East Midlands Trains services from Monday 17 to Friday 21 October
Amended service to and from London St Pancras International on Saturday 15 and Sunday 16 October
Buses replace trains between Nottingham and Derby on Saturday 15 and Sunday 16 October
Amended 23:10 Leicester to Nottingham service on Saturday 8 October
Amended service between Leicester and Nottingham on Saturday 8 and Sunday 9 October
Amended 05:21 Nottingham to Liverpool Lime Street service from Tuesday 11 to Friday 14 October
Amended service at Manchester Oxford Road on Sunday 9 October
Buses replace trains between Nottingham and Derby on Sunday 9 October
Amended East Midlands Trains services from Tuesday 4 to Friday 7 October
Buses replace trains between Nottingham and Derby after 22:00 on Saturday 1 and all day on Sunday 2 October
Amended service between East Midlands Parkway and Nottingham after 22:00 on Saturday 1 and all day Sunday 2 October
Buses replace trains between Nottingham and Newark on Saturday 1 and Sunday 2 October
Buses replace trains between Kettering and Corby from Sunday 11 September until Monday 24 October