East Midlands Trains (EM)

10/12/2017 19:24:36
http://www.eastmidlandstrains.co.uk

Information last updated 12 January 2018 23:24

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service to / from London St Pancras International on Sunday 8 April
No trains at Liverpool Lime Street on Sunday 8 April
Buses replace trains between Nottingham and Grantham until 10:30 on Sunday 8 April
Buses replace trains between Cambridge and Ely / Norwich on Sunday 8 April
Amended services between London St Pancras and Leicester on Sunday 25 March
Amended services between London St Pancras and Bedford / Leicester on Sunday 18 March
Amended 13:49 Sheffield to London St Pancras International on Saturday 17 March
Amended late night / early morning East Midlands Trains services from Monday 5 until Friday 9 March
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 6 until Friday 9 March
No trains at Market Harborough on Sunday 4 March
Amended early morning East Midlands Trains services between Tuesday 27 February and Friday 2 March
Amended 22:05 Nottingham to Worksop service from Monday 26 February to Thursday 1 March
Buses replace trains between Nottingham and Grantham until 15:00 on Sunday 25 February
Buses replace trains between Bedford and Leicester on Saturday 24 and Sunday 25 February
Amended early morning East Midlands Trains services between Tuesday 20 and Friday 23 February
Amended service between London St Pancras and Leicester on Sunday 18 February
Buses replace trains between Sheffield and New Mills Central on Sunday 18 February
Buses replace trains between Leicester and Nottingham / Derby from 22:00 on Saturday 10 and all day on Sunday 11 February
Various amendments to East Midlands Trains services between Monday 12 and Friday 16 February
Amended East Midlands Trains services from Monday 12 until Friday 16 February
Amended services between Loughborough and Derby / Nottingham on Saturday 3 and Sunday 4 February
Amended service between Nottingham / Derby and Sheffield on Sunday 4 February
Amended 05:21 Derby to London St Pancras International service on Saturday 3 February
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 23 until Friday 26 January
Retimed overnight service between Wellingborough and Loughborough from Monday 22 to Friday 26 January
Amended service at Sheffield on Sunday 28 January
Amended service to and from Liverpool Lime Street via Hunts Cross / Runcorn on Sunday 28 January
Amended services between Leicester and Derby / Nottingham / Sheffield from 21.00 Saturday 27 and all day Sunday 28 January
Amended East Midlands Trains service on Sunday 21 January
Amended service to and from Liverpool Lime Street via Hunts Cross / Runcorn on Sunday 21 January
Amended service at Sheffield on Sunday 21 January