East Midlands Trains (EM)

25/03/2015 11:46:45
http://www.eastmidlandstrains.co.uk

Information last updated 31 March 2015 19:10

Company Information

Managing Director
David Horne 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
.
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
18001 0845 7125 678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property

 08457 125 678 (Option 5)

Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel

 

Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 to 22:00

Group Travel

 

Phone
03457125678
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended East Midlands Trains services from Monday 13 to Friday 17 July
Amended East Midlands Trains services to / from London St Pancras International from 20:00 Saturday 11 and all Day Sunday 12 July
Buses replace trains between Kettering and Corby from 20:45 Saturday 11 and all day Sunday 12 July
Amended East Midlands Trains services from Monday 6 to Friday 10 July
Buses replace trains between Kettering and Corby on Sunday 5 July
Amended timetable to and from London St Pancras International from 20:00 Saturday 4 and all day Sunday 5 July
Retimed 05:20 Nottingham to Liverpool Lime Street on Saturday 4 July
Amended service between Thurnscoe and Moorthorpe on Saturday 4 and Sunday 5 July
Amended 05:21 Nottingham to Liverpool Lime Street service from Monday 29 June to Friday 3 July
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 30 June to Friday 3 July
Amended service in the Warrington Central area on Sunday 28 June
Amended service between Kettering and Wellingborough and between Luton and London St Pancras International on Saturday 27 and Sunday 28 June
Buses replace trains between Chesterfield and Nottingham on Sunday 28 June
Buses replace trains between Luton/St Albans and London St Pancras International on Saturday 20 and Sunday 21 June
Amended 04:45 Leicester to London St Pancras International on Monday 15 June
Amended service to and from London St Pancras International on Sunday 14 June
Amended 05:21 Derby to London St Pancras International on Saturday 13 June
Amended East Midlands Trains services from Monday 8 to Friday 12 June
Amended East Midlands Trains services on Saturday 6 and Sunday 7 June
Amended 22:22 Worksop to Nottingham from Monday 1 to Thursday 4 June
Amended services between Nottingham / Derby / Leicester and London St Pancras International on Saturday 30 and Sunday 31 May
Amended East Midlands Trains from Monday 25 to Friday 29 May
No trains between Leeds and Wakefield Westgate until 16:00 on Sunday 24 May
Buses replace trains between Kettering and Bedford on Saturday 23 and Sunday 24 May
Retimed 05:20 Nottingham to Liverpool Lime Street on Saturday 23 May
Amended East Midlands Trains services from Tuesday 19 to Friday 22 May
Amended service between Derby and Crewe on Sunday 17 May
Buses replace trains between Leicester and Kettering from 23:00 on Saturday 16 and all day on Sunday 17 May
Amended East Midlands Trains services from Monday 11 to Friday 15 May
Amended services between Stoke-on-Trent and Derby on Sunday 10 May
Buses replace trains between Peterborough and Ely on Sunday 10 May
Amended services between Derby / Corby and London St Pancras International on Saturday 9 and Sunday 10 May
Amended East Midlands Trains services from Monday 4 to Friday 8 May
Buses replace trains between Peterborough and Ely on Sunday 3 May
Buses replace trains between Kettering and Corby on Sunday 3 May
Amended 04:45 Leicester to London St Pancras International on Saturday 2 May
Amended service between Doncaster and Selby / York from 17:25 on Saturday 2 and all day Sunday 3 May
Amended East Midlands Trains services from Monday 27 to Friday 1 May
Amended service to and from London St Pancras International from 22:00 on Saturday 25 and all day on Sunday 26 April
Amended services between Doncaster and Selby / York on Saturday 25 and until 12:30 on Sunday 26 April
Buses replace trains between March and Ely on Saturday 25 and Sunday 26 April