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East Midlands Trains (EM)
Information last updated 05 May 2013 21:00
- Company name
- Stagecoach Midland Rail Limited
- Managing Director
- David Horne
- Head Office
- Phone
- 08457 125 678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- getintouch@eastmidlandstrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 08457 125 678
- Fax
- 08456 010 988
- Textphone number
- 18001 0845 7125 678 (For customers with hearing impairments)
- Address
-
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Web address
- EastMidlandsTrains.co.uk
- Email address
- getintouch@eastmidlandstrains.co.uk
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
-
- Address
-
-
-
-
- - Web address
- East Midlands Trains - Lost Property
- Note
-
When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday - 08:00 - 18:00
- Assisted Travel
-
- Phone
- 08457 125 678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Trains - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 08457 125 678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
-
- Phone
- 08457 125 678
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Engineering work between Luton and West Hampstead Thameslink from 22:00 Saturday 10 to 08:30 Sunday 11 August 2013
- Engineering work affectting East Midlands Trains from Monday 5 to Friday 9 August 2013
- Engineering work between Chesterfield and Derby until 06:00 on Saturday 3 August 2013
- Engineering work between Derby and Chesterfield until 06:00 on Saturday 3 August 2013
- Engineering work between Lincoln Central and Doncaster on Saturday 3 August 2013
- Engineering work affecting East Midlands Trains from Monday 29 July to Friday 2 August 2013
- Engineering work between Harpenden and St Albans from 22:00 on Saturday 27 until 12:00 on Sunday 28 July 2013
- Engineering work between Derby and Chesterfield until 06:00 on Saturday 27 July 2013
- Engineering work affecting East Midlands Trains services from Tuesday 23 to Friday 26 July 2013
- Engineering work between London St Pancras International and Bedford / Wellingborough from 22:00 on Saturday 15 and all day on Sunday 16 June 2013
- Overnight engineering work affecting East Midlands Trains from Monday 15 to Friday 19 July 2013
- Engineering work between Bedford and St Albans on Sunday 14 July 2013
- Engineering work between Bedford and Leicester on Saturday 13 July 2013
- Engineering work between Lincoln Central and Doncaster on Saturday 13 July 2013
- Overnight engineering work affecting East Midlands Trains from Monday 8 to Friday 12 July 2013
- Engineering work between Harpenden and Bedford from 22:00 on Saturday 6 and all day on Sunday 7 July 2013
- Engineering work between Grantham and Newark North Gate from 13:15 on Saturday 15 until 12:05 on Sunday 16 June 2013
- Engineering work between Nottingham and Kirkby-in-Ashfield on Saturday 15 and Sunday 16 June 2013
- Engineering work between London St Pancras International and Farringdon on Sunday 23 June 2013
- Major engineering work in the Nottingham area from Saturday 20 July to Sunday 25 August 2013
- Engineering work affecting East Midlands Trains on Sunday 30 June 2013
- Early morning engineering work between Nottingham and Chesterfield on Saturday 29 June 2013
- Overnight engineering work affecting East Midlands Trains from Monday 24 to Friday 28 June 2013
- Overnight engineering work affecting East Midlands Trains from Monday 10 to Friday 14 June 2013
- Engineering work between Grantham and Newark North Gate from 13:15 on Saturday 8 until 12:05 on Sunday 9 June 2013
- Engineering work between London St Pancras International and Bedford / Wellingborough from 22:00 on Saturday 8 and all day on Sunday 9 June 2013
- Engineering work between Wymondham and Norwich on Sunday 9 June 2013
- Overnight engineering work affecting East Midlands Trains from Monday 3 to Friday 7 June 2013
- Engineering work between Kentish Town and London Bridge on Sunday 2 June 2013
- Engineering work between Bedford and Leicester on Saturday 1 June 2013
- Engineering work between Peterborough and Grantham from 13:40 on Saturday 1 until 13:05 on Sunday 2 June 2013
- Engineering work between Nottingham and Kirkby-in-Ashfield on Saturday 1 and Sunday 2 June 2013
- Overnight engineering work affecting East Midlands Trains from Monday 27 to Friday 31 May 2013
- Engineering work between Chesterfield / Matlock and Derby on Sunday 26 and Monday 27 May 2013
- Overnight engineering work between West Hampstead Thameslink and St Albans from 23:00 Saturday 18 to 09:00 Sunday 19 May 2013
- Late night engineering work between Bedford and Luton from Monday 20 to Friday 24 May 2013
- Engineering work affecting East Midlands Trains services from Monday 13 to Friday 17 May 2013
- Late night engineering work between Nottingham and Worksop from Monday 13 to Thursday 16 May 2013
- Engineering work between Sleaford and Spalding on Saturday 18 May 2013
- CANCELLED - Engineering work between Lincoln Central and Gainsborough Lea Road on Saturday 18 May 2013
- Engineering work between Peterborough and Ely from 19:55 on Saturday 18 until 16:00 on Sunday 19 May 2013
- Engineering work between Nottingham and Beeston on Sunday 28 April 2013
- Engineering work between Nottingham and Beeston on Sunday 12 May 2013
- Engineering work between London St Pancras International and Bedford from 22:00 on Saturday 11 until 14:00 on Sunday 12 May 2013
- Engineering work between Adwick and Leeds from 23:00 on Saturday 11 and all day on Sunday 12 May 2013
- Engineering work between Peterborough and Ely from 19:55 on Saturday 11 until 16:00 on Sunday 12 May 2013
- Engineering work between Ely and Brandon from 23:00 Monday 6 until Sunday 12 May 2013
- Engineering work affecting East Midlands Trains from Monday 6 to Friday 10 May 2013
- Engineering work between Crewe and Liverpool Lime Street from Saturday 4 until 08:00 Monday 6 May 2013
- Engineering work between Nottingham and Beeston on Sunday 5 May 2013
- Engineering work between London St Pancras International and St Albans on Sunday 5 May 2013
- Engineering work between Derby and Longton on Sunday 4 May 2013
- Engineering work between Adwick and Leeds from 23:00 on Saturday 4 and all day on Sunday 5 May 2013
- Engineering work affecting East Midlands Trains services from Monday 29 April to Friday 3 May 2013
- Engineering work between Adwick and Leeds from 23:00 on Saturday 27 and all day on Sunday 28 April 2013
- Engineering work in the Cambridge and Ely areas from 20:00 on Saturday 27 and all day on Sunday 28 April 2013
- Engineering work affecting East Midlands Trains services from Monday 22 to Friday 26 April 2013
- Engineering work between Derby and Stoke-on-Trent on Sunday 12 May 2013
- Engineering work between Derby and Stoke-on-Trent on Sunday 05 May 2013
- Engineering work between Derby and Stoke-on-Trent on Sunday 28 April 2013
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