East Midlands Trains (EM)

12/05/2015 16:33:02
http://www.eastmidlandstrains.co.uk

Information last updated 18 August 2015 12:28

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
.
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
18001 0845 7125 678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property

 08457 125 678 (Option 5)

Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel

 

Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 to 22:00

Group Travel

 

Phone
03457125678
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service between Liverpool/Nottingham and Skegness/Norwich on Sunday 15 November
Amended service between Bedford and East Midlands Parkway on Saturday 14 and Sunday 15 November
Amended East Midlands Trains services from Monday 16 to Friday 20 November
Buses replace trains between Peterborough and Ely on Sunday 8 November
Amended East Midlands Trains services from Monday 9 to Friday 13 November
Amended service between Bedford and East Midlands Parkway on Saturday 7 and Sunday 8 November
Amended East Midlands Trains services to and from London St Pancras International on Saturday 31 October and Sunday 1 November
Buses replace trains between Peterborough / Cambridge and Ely on Sunday 1 November
Amended East Midlands Trains services from Monday 2 to Friday 6 November
Amended East Midlands Trains services from Monday 26 to Friday 30 October
Amended services in the Ely area on Sunday 25 October
Amended services to London St Pancras International on Sunday 25 October
Buses replace trains between Kettering and Corby on Sunday 25 October
Buses replace trains between Kettering and Corby on Sunday 18 October
Amended East Midlands Trains services to and from London St Pancras International on Saturday 17 and Sunday 18 October
Amended East Midlands Trains services from Monday 19 to Friday 23 October
Amended East Midlands Trains to and from London St Pancras International on Sunday 11 October
Buses replace trains between Kettering and Corby on Sunday 11 October
Buses replace trains between Newark North Gate and Lincoln between 11:00 and 14:45 on Sunday 11 October
Amended 04:45 Leicester to London St Pancras International on Saturday 10 October
Amended East Midlands Trains services from Monday 12 to Friday 16 October
Amended East Midlands Trains services from Monday 5 to Friday 9 October
Buses replace trains between Kettering and Corby on Sunday 4 October
Buses replace trains between Sleaford and Boston on Sunday 4 October
Amended East Midlands Trains services from Monday 7 to Thursday 10 September
Amended London St Pancras International services on Saturday 5 and Sunday 6 September
Amended East Midlands Trains services to / from London St Pancras International on Saturday 3 and Sunday 4 October
Amended East Midlands Trains services from Monday 28 September to Friday 2 October
Amended 04:45 Leicester to London St Pancras International service from Monday 28 September to Friday 2 October
Amended East Midlands Trains services to / from London St Pancras International on Sunday 27 September
Buses replace trains between Kettering and Corby on Sunday 27 September
Amended 04:45 Leicester to London St Pancras International service on Saturday 26 September
Amended East Midlands Trains services from Monday 21 to Friday 25 September
Amended service between Peterborough / Ely and Norwich on Sunday 20 September
Amended 04:45 Leicester to London St Pancras International on Saturday 19 September
Buses replace trains between Kettering and Corby on Sunday 20 September
Amended service between London St Pancras International and Bedford from 23:00 on Saturday 19 and all day Sunday 20 September
Amended East Midlands Trains services from Monday 14 to Friday 18 September
Buses replace trains between Ely and Thetford on Sunday 13 September
Amended services between East Midlands Parkway and London St Pancras International from 22:00 Saturday 12 and all day Sunday 13 September
Buses replace trains between Kettering and Corby on Saturday 12 and Sunday 13 September
Buses replace trains between Nottingham and Newark North Gate on Sunday 6 September
Amended 21:35 and 23:10 Nottingham to Leicester services on Saturday 5 September
Buses replace trains between Nottingham / Newark North Gate and Lincoln on Sunday 30 August
Amended services in the Derby area until 10:00 on Sunday 30 August
Amended East Midlands Trains services from Monday 31 August to Friday 4 September
Amended service in the Manchester Oxford Road area on Sunday 30 and Monday 31 August
Amended service between Bedford and London St Pancras International on Saturday 29 and Sunday 30 August