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Company Information: East Midlands Trains (EM)
Last changed: 16:21 on 3 May 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | East Midlands Trains |
| Managing Director | Tim Shoveller |
| Company Website | http://www.eastmidlandstrains.co.uk |
| Head Office - Postal Address |
Midland House Nelson Street Derby DE1 2SA |
| Head Office - Primary Phone Number | 08457 125 678 |
| Head Office - Fax | 01332 263895 |
| Head Office - Email Address | getintouch@eastmidlandstrains.co.uk |
| Head Office - Web Address | http://www.eastmidlandstrains.co.uk |
| Network Map URL | http://www.eastmidlandstrains.co.uk/routes.php |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 08:00-20:00 |
| Customer Services - Primary Phone Number | 08457 125 678 |
| Customer Services - Primary Textphone Number | 08457 078 051 |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0116 248 1065 |
| Assisted Travel | Yes |
| Assisted Travel - Primary Phone Number | 08457 125 678 |
| Assisted Travel - Primary Textphone Number | 08457 078 051 |
| Assisted Travel - Note | Copies of the East Midlands Trains Disabled People's Protection Policy is available from the Customer Relations team. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 08:00-20:00 |
| Telesales - Primary Phone Number | 08457 125 678 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 08457 125 678 |
| Seat Reservations | Yes |
| Seat Reservations - Note | On East Midlands Mainline services and limited East Midlands Connect services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note | Bicycles can be taken on to all of our trains, free of charge. On East Midlands Mainline and East Midlands Connect between Liverpool and Norwich, cycle reservations are compulsory. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Leicester, Loughborough and Derby from Monday 14 to Friday 18 July 2008
- Engineering work between Peterborough and Loughborough on Sunday 13 July 2008
- Engineering work between Luton and London St Pancras on Sunday 13 July 2008
- Engineering work between Chesterfield and Derby on Saturday 12 July 2008
- Engineering work between Derby and Nottingham from 22:00 each night Sunday 6 to Friday 11 July 2008
- Engineering work between Peterborough and Loughborough on Sunday 6 July 2008
- Engineering work between Luton and London St Pancras from Sunday 6 to Friday 11 July 2008
- Engineering work between Peterborough and Loughborough on Sunday 29 June 2008
- Engineering work between Luton and London St Pancras from Sunday 29 June to Friday 3 July 2008
- Engineering work between Chesterfield and Derby Saturday 28 June 2008
- Engineering work between Nottingham and Sheffield until 05:30 on Saturday 28 June 2008
- Engineering work between Nottingham and Alfreton & Mansfield Parkway from Tuesday 24 June until 05:30 Friday 27 June 2008
- Engineering work between Leicester / Derby and Long Eaton / Sheffield from Monday 23 June to Friday 27 June 2008
- Engineering work between Long Eaton and St Pancras on Sunday 22 june 2008
- Engineering work between Kettering and Loughborough from Saturday 21 to Sunday 22 June 2008
- Engineering work between Chestefield and Sheffield on Sunday 15 June 2008
- Engineering work between Derby/Nottingham and Loughborough on Sunday 15 June 2008
- Engineering work between Loughborough and Long Eaton and between Derby and Chesterfield on Sunday 8 June 2008
- Engineering work between Loughborough and Long Eaton on Saturday 7 June 2008
- Engineering work between London St Pancras and Bedford Sunday 1 June 2008
- Engineering work between Crewe, Stoke-on-Trent & Congleton on Saturday 31 May and Sunday 1 June 2008
- Engineering work between Long Eaton and Derby on Saturday 31 May and Sunday 1 June 2008
- Engineering work between Chesterfield and Derby from Tuesday 27 to Friday 30 May 2008
- Engineering work between Bedford and Loughborough. Tuesday 27 May to Friday 30 May 2008
- Engineering work between Cleethorpes and Lincoln. Tuesday 27 May to Friday 30 May 2008
- Engineering work between Derby and Nottingham Monday 26 May until 05:00 Tuesday 27 May 2008
- Engineering work between Wellingborough and Bedford Saturday 24 to Monday 26 May 2008
- Engineering work between Crewe / Congleton and Stoke-on-Trent from Saturday 24 to Friday 30 May 2008
- Engineering work between Stoke-on-Trent and Blythe Bridge on Sunday 18 May 2008
- Engineering work between Nottingham and Grantham on Saturday 17 and Sunday 18 May 2008
- Engineering work between Chesterfield and Derby / Nottingham on Saturday 17 May 2008
- Engineering work between Leicester and Beeston from Monday 12 to Friday 16 May 2008
- Engineering work between Leicester and Loughborough on Sunday 11 May 2008
- Engineering work between Nottingham and Grantham from Saturday 10 to Sunday 11 May 2008
- Engineering work between Wellingborough and Leicester from Monday 5 May 2008 to Friday 9 May 2008
