East Midlands Trains (EM)

15/09/2014 08:44:27
http://www.eastmidlandstrains.co.uk

Information last updated 17 September 2014 14:53

Company Information

Managing Director
David Horne 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
.
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
18001 0845 7125 678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday - 06:00 - 22:00 

Lost Property

 08457 125 678 (Option 5)

Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday - 08:00 - 18:00 

Assisted Travel

 

Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel

 

Phone
03457125678
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service between Kettering and Wellingborough until 14:00 on Sunday 11 January 2015
Amended overnight East Midlands Trains services until approximately 06:40 on Saturday 10 January 2015
Amended East Midlands Trains services from Monday 12 to Friday 16 January 2015
Retimed 05:20 Nottingham to Liverpool Lime Street service on Saturday 10 January 2015
Retimed 05:20 Nottingham to Liverpool Lime Street on Saturday 27 December 2014
Amended timetable between Derby and London St Pancras International until 08:00 on Sunday 4 January 2015
Buses replace trains between Crewe and Kidsgrove on Saturday 3 and Sunday 4 January 2015
Amended 22:22 Worksop to Nottingham service from Monday 22 to Wednesday 24 December 2014
Amended East Midlands Trains services from Monday 15 to Friday 19 December 2014
Amended service between Derby / Nottingham and Leicester on Sunday 14 December 2014
Buses replace trains between Kettering and Corby on Sunday 14 December 2014
Amended service between Nottingham and Peterborough on Sunday 14 December 2014
Retimed 05:20 Derby to London St Pancras International service on Saturday 13 December 2014
Amended East Midlands Trains services from Monday 8 to Friday 12 December 2014
Amended timetable to and from London St Pancras International from 20:45 Saturday 6 and all day Sunday 7 December 2014
Buses replace trains between Nottingham and Grantham on Saturday 6 and Sunday 7 December 2014
Amended service between Sheffield and London St Pancras International until 06:00 on Saturday 29 November 2014
Amended service between Bedford and London St Pancras International on Sunday 30 November 2014
Buses replace trains between Nottingham and Newark North Gate on Saturday 29 and Sunday 30 November 2014
Amended East Midlands Trains services from Monday 24 to Friday 27 November 2014
Buses replace trains between Nottingham and Newark North Gate on Saturday 22 and Sunday 23 November 2014
Amended East Midlands Trains services from Monday 17 to Friday 21 November 2014
Amended service between Nottingham / East Midlands Parkway and Derby until 11:20 on Sunday 16 November 2014
Buses replace trains between Peterborough and Spalding / Sleaford on Saturday 1 November 2014
Amended service between Nottingham and Mansfield Woodhouse / Liverpool Lime Street on Sunday 9 November 2014
Amended service in the Derby area on until 11:20 on Sunday 9 November 2014
Amended East Midlands Trains services from Monday 10 to Friday 14 November 2014
Amended 04:45 Leicester to London St Pancras International service from Tuesday 4 to Friday 7 November 2014
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 4 to Friday 7 November 2014
Amended East Midlands Trains services from Monday 27 to Friday 31 October 2014
Amended 05:20 Nottingham to Liverpool Lime Street on Saturday 25 October 2014
Amended service between Nottingham and Alfreton from 22:00 on Saturday 25 until 06:00 on Monday 27 October 2014
Buses replace trains between Peterborough and Spalding / Sleaford from Thursday 23 to Saturday 25 October 2014
Amended East Midlands Trains services from Monday 20 to Friday 24 October 2014