Train operators
Arriva Trains Wales- c2c
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- Island Line Trains
- London Midland
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- Northern Rail
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- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
- Company name
- Grand Central
- Managing director
- Tom Clift
- Head office
-
River House
17 Museum Street
York
YO1 7DJ0845 6034852
- Network map
-
Download network map
Support & information
- Customer services
- Monday-Friday 09:00-17:00
- Primary phone
- 0845 603 4852
- Address
-
River House
17 Museum Street
York
YO1 7DJ - Web
- www.grandcentralrail.co.uk/contact-us.html
- info@grandcentralrail.com
- Lost property
- No
- Note
-
For trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 .
For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.
- Assisted travel
- Yes
- Primary phone
- 0844 811 0071
- Minicom / Textphone
- 0845 305 6815 (For customers with hearing impairments)
Ticketing & fares
- Telesales
- Monday-Sunday 08:00-22:00
- Primary phone
- 0844 811 0071
- Minicom / Textphone
- 0845 305 6815 (For customers with hearing impairments)
- Note
-
Tickets delivered by First Class Post (free) will be dispatched within 24 hours and you will receive your tickets within 5 days.
Self-service ticket machine (free) You will need the payment card used and your collection reference. Tickets will be ready for collection 2 hours after booking.
Next day delivery (£6.00) Guaranteed ticket delivery by 1pm the next working day. You will need to sign for your tickets on delivery.
- Group travel
- Yes
- Primary phone
- 0845 603 4852
- Business travel
- Yes
- Primary phone
- 0845 603 4852
- info@grandcentralrail.com
- Seat reservations
- Yes
- Note
-
Free seat reservations available on all Grand Central services.
- Penalty fares apply
- No
Onboard facilities
- Cycle policy
- Yes
- Note
-
There are a maximum of 6 bikes per train, spaces offered on a 'first-come, first-served' basis.
To reserve a space for your bicycle call 0845 603 4852.
- Telephones
- No
Engineering work
- Service disruptions
- Engineering work between Sandy and Huntingdon on Sunday 15 April and until 05:30 on Monday 16 April 2012
- Engineering work between Stevenage and Royston / Biggleswade on Saturday 7 and Sunday 8 April 2012
- Engineering work between Hitchin and Biggleswade from 22:00 on Saturday 24 until 12:30 on Sunday 25 March 2012
- Engineering work between Hitchin and Biggleswade from 22:00 on Saturday 17 until 12:30 on Sunday 18 March 2012
- Engineering work between Hitchin and Biggleswade from 22:00 on Saturday 10 until 12:30 on Sunday 11 March 2012
- Engineering work between Hitchin and St Neots from 22:00 Saturday 3 until 12:30 Sunday 4 March 2012
- Engineering work between Retford and Doncaster from 13:00 on Saturday 25 until 12:00 on Sunday 26 February 2012
- Engineering work between Retford and Doncaster from 13:00 on Saturday 18 until 12:00 on Sunday 19 February 2012
- Engineering work between Thirsk and Northallerton on Sunday 12 February 2012
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