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- Company name
- Grand Central Railway Company Ltd
- Managing Director
- Richard McClean
- Head Office
- Phone
- 0845 6034852
- Address
-
River House
17 Museum Street
York
YO1 7DJ - Email address
- customer.services@grandcentralrail.com
- Contact note
- The company is an "open access" operator on the National Rail network and operates services linking Sunderland, Hartlepool and London King's Cross.
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 603 4852
- Address
-
Customer Relations Manager - Grand Central Rail
Cannon House, 18 The Priory, Queensway
Birmingham
B4 6BS - Web address
- GrandCentralRail.com
- Email address
- customer.services@grandcentralrail.com
- Note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Lost Property
-
- Address
-
-
-
-
- - Note
-
For trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 .
For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.
- Assisted Travel
-
- Phone
- 08448110072
- Textphone number
- 0845 305 6815 (For customers with hearing impairments)
Ticketing & Fares
- Telesales
-
- Phone
- 0844 811 0071
- Textphone number
- 0845 305 6815 (For customers with hearing impairments)
- Address
-
- Contact note
-
Tickets delivered by First Class Post (free) will be dispatched within 24 hours and you will receive your tickets within 5 days.
Self-service ticket machine (free) You will need the payment card used and your collection reference. Tickets will be ready for collection 2 hours after booking.
Next day delivery (£6.00) Guaranteed ticket delivery by 1pm the next working day. You will need to sign for your tickets on delivery.
Opening hours
Monday to Sunday - 08:00 - 22:00
- Group Travel
-
- Phone
- 0845 603 4852
- Business Travel
-
- Phone
- 0845 603 4852
- Textphone number
- - (For customers with hearing impairments)
- Email address
- info@grandcentralrail.com
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Engineering work between Brighouse and Mirfield until 09:10 on Sunday 14 July 2013
- Engineering work between Finsbury Park and New Barnet and between Stevenage and Peterborough on Sunday 28 July 2013
- Engineering work between Finsbury Park and Potters Bar on Sunday 21 July 2013
- Engineering work between Grantham and Newark North Gate from 13:15 on Saturday 15 until 12:05 on Sunday 16 June 2013
- Engineering work between Welwyn Garden City and Hitchin from 19:00 Saturday 22 and all day Sunday 23 June 2013
- Early morning engineering work between Brighouse and Mirfield on Sunday 19 May 2013
- Engineering work between Grantham and Newark North Gate from 13:15 on Saturday 8 until 12:05 on Sunday 9 June 2013
- Engineering work between Peterborough and Grantham from 13:40 on Saturday 1 until 13:05 on Sunday 2 June 2013
- Engineering work between Alexandra Palace and Peterborough / Letchworth Garden City from 22:00 Saturday 4 to 02:00 Tuesday 7 May 2013
- Engineering work between Adwick and Leeds from 23:00 on Saturday 27 and all day on Sunday 28 April 2013
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