Company Information: Grand Central (GC)
Last changed: 11:56 on 23 Oct 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Grand Central |
| Managing Director | Tom Clift |
| Company Website | www.grandcentralrail.co.uk |
| Head Office - Postal Address |
River House 17 Museum Street York YO1 7DJ |
| Head Office - Primary Phone Number | 0845 6034852 |
| Head Office - Email Address | info@grandcentralrail.com |
| Head Office - Web Address | |
| Network Map URL | www.grandcentralrail.co.uk |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 09:00-17:00 |
| Customer Services - Primary Phone Number | 0845 603 4852 |
| Customer Services - Address | River House 17 Museum Street York YO1 7DJ |
| Customer Services - Web Address | www.grandcentralrail.co.uk/contact-us.html |
| Customer Services - Email Address | info@grandcentralrail.com |
| Lost Property | No |
| Lost Property - Note |
For trains travelling towards Sunderland, please contact Northern Rail's Lost Property office on 0845 00 00 125 . For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334. |
| Assisted Travel | Yes |
| Assisted Travel - Primary Phone Number | 0844 811 0071 |
| Assisted Travel - Minicom/Textphone (For customers with hearing impairments) | 0845 305 6815 |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 08:00-22:00 |
| Telesales - Primary Phone Number | 0844 811 0071 |
| Telesales - Minicom/Textphone (For customers with hearing impairments) | 0845 305 6815 |
| Telesales - Note |
Tickets delivered by First Class Post (free) will be dispatched within 24 hours and you will receive your tickets within 5 days. Self-service ticket machine (free) You will need the payment card used and your collection reference. Tickets will be ready for collection 2 hours after booking. Next day delivery (£6.00) Guaranteed ticket delivery by 1pm the next working day. You will need to sign for your tickets on delivery.
|
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 0845 603 4852 |
| Business Travel | Yes |
| Business Travel - Primary Phone Number | 0845 603 4852 |
| Business Travel - Email Address | info@grandcentralrail.com |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free seat reservations available on all Grand Central services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
There are a maximum of 6 bikes per train, spaces offered on a 'first-come, first-served' basis. To reserve a space for your bicycle call 0845 603 4852. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Alexandra Palace and New Barnet from 01:15 until 04:15 on Sunday 24 January 2010
- Engineering work between London Kings Cross and New Barnet on Sunday 17 January 2010
- Engineering work between York and Darlington from 20:00 on Saturday 9 and all day Sunday 10 January 2010
- Engineering work between Northallerton and Thirsk from 20:00 Saturday 2 and Sunday 3 January 2010
- Engineering work at London Kings Cross on Sunday 27 December 2009
- CANCELLED - Overnight engineering work between Hartlepool and Sunderland until 08:00 on Sunday 19 July 2009
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