Grand Central (GC)

02/05/2013 11:25:35
http://www.grandcentralrail.co.uk

Information last updated 18 February 2014 10:12

Company Information

Managing Director
Richard McClean 
Head Office
 
Phone
0845 6034852 
Address
River House
17 Museum Street
York

YO1 7DJ
Email address
customer.services@grandcentralrail.com  
Contact note
The company is an "open access" operator on the National Rail network and operates services linking Sunderland, Hartlepool and London King's Cross.
Network map
Download network map Grand Central map PDF

Support & information

Customer services
-
Primary Phone
0845 603 4852
Address
Customer Relations Manager - Grand Central Rail
Cannon House, 18 The Priory, Queensway
Birmingham

B4 6BS
Web address
GrandCentralRail.com
Email address
customer.services@grandcentralrail.com
Note

Opening hours

Monday to Friday - 09:00  - 17:00 

Lost Property

 

Address
-
-
-

-
Note

For trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 .

For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.

Assisted Travel

 

Phone
08448110072
Textphone number
0845 305 6815 (For customers with hearing impairments)

Ticketing & Fares

Telesales

 

Phone
0844 811 0071
Textphone number
0845 305 6815 (For customers with hearing impairments)
Address



Contact note

Tickets delivered by First Class Post (free) will be dispatched within 24 hours and you will receive your tickets within 5 days.

Self-service ticket machine (free) You will need the payment card used and your collection reference. Tickets will be ready for collection 2 hours after booking.

Next day delivery (£6.00) Guaranteed ticket delivery by 1pm the next working day. You will need to sign for your tickets on delivery.

Opening hours

Monday to Sunday - 08:00 - 22:00

Group Travel

 

Phone
0845 603 4852
Business Travel

 

Phone
0845 603 4852
Textphone number
- (For customers with hearing impairments)
Email address
info@grandcentralrail.com
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended Southeastern services from Monday 14 to Friday 18 July 2014
Buses replace trains between Dumfries and Carlisle on Saturday 19 and Sunday 20 July 2014
Amended Grand Central service to / from Bradford Interchange on Saturday 24 May 2014
No trains between Northallerton and Eaglescliffe via Yarm on Sunday 29 June 2014
No trains to/ from Eaglescliffe on Sunday 22 June 2014
No trains between Northallerton and Eaglescliffe via Yarm on Sunday 15 June 2014
Amended service between Darlington and Durham from 22:05 on Saturday 7 until 10:00 on Sunday 8 June 2014
Amended service to and from London Kings Cross on Saturday 7 and Sunday 8 June 2014
Amended service between Northallerton and Eaglescliffe until 22:10 on Sunday 1 June 2014
Amended service to and from London Kings Cross on Saturday 31 and until 15:00 on Sunday 1 June 2014
No trains between Northallerton and Eaglescliffe via Yarm on Sunday 25 May 2014
Amended service between Northallerton and Middlesbrough / Sunderland on Sunday 18 May 2014
Amended service between Bradford Interchange and Doncaster from 15:00 on Saturday 17 until 16:00 Monday 19 May 2014
Diverted trains between Doncaster and York from 18:30 on Saturday 17 to 12:00 on Sunday 18 May 2014
No trains between Northallerton and Eaglescliffe / Thornaby on Sunday 11 May 2014
Amended service to and from London Kings Cross on Sunday 4 May 2013
Amended service between Welwyn Garden City and Hitchin from approximately 21:45 on Saturday 26 and all day Sunday 27 April 2014