Company information
- Company name
- Grand Central
- Managing director
- Tom Clift
- Head office
- River House 17 Museum Street York YO1 7DJ 0845 6034852 info@grandcentralrail.com
- Network map
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Download network map
Support & information
- Customer Services
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Monday-Friday 09:00-17:00 - Primary Phone Number 0845 603 4852 - Address River House 17 Museum Street York YO1 7DJ - Web Address www.grandcentralrail.co.uk/contact-us.html - Email Address info@grandcentralrail.com - Lost Property
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No - Note For trains travelling towards Sunderland, please contact Northern Rail's Lost Property office on 0845 00 00 125 .
For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.
- Assisted Travel
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Yes - Primary Phone Number 0844 811 0071 - Minicom/Textphone (For customers with hearing impairments) 0845 305 6815 - Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
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Monday-Sunday 08:00-22:00 - Primary Phone Number 0844 811 0071 - Minicom/Textphone (For customers with hearing impairments) 0845 305 6815 - Note Tickets delivered by First Class Post (free) will be dispatched within 24 hours and you will receive your tickets within 5 days.
Self-service ticket machine (free) You will need the payment card used and your collection reference. Tickets will be ready for collection 2 hours after booking.
Next day delivery (£6.00) Guaranteed ticket delivery by 1pm the next working day. You will need to sign for your tickets on delivery.
- Group Travel
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Yes - Primary Phone Number 0845 603 4852 - Business Travel
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Yes - Primary Phone Number 0845 603 4852 - Email Address info@grandcentralrail.com - Seat Reservations
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Yes - Note Free seat reservations available on all Grand Central services.
Onboard facilities
- Cycle Policy
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Yes - Note There are a maximum of 6 bikes per train, spaces offered on a 'first-come, first-served' basis.
To reserve a space for your bicycle call 0845 603 4852.
- Telephones
- No
Engineering work
- Details
- Engineering work between Stevenage and Peterborough / Cambridge on Saturday 17 and Sunday 18 April 2010
- Details
- Engineering work between Stevenage and Peterborough / Cambridge on Saturday 10 and Sunday 11 April 2010
- Details
- Engineering work between Stevenage and Peterborough / Letchworth from 01:05 on Saturday 3 to 15:00 on Monday 5 April 2010
- Details
- Engineering work between Stevenage and Peterborough on Sunday 28 March 2010
- Details
- Engineering work between Stevenage and Biggleswade / Letchworth on Sunday 21 March 2010
- Details
- Engineering work between Finsbury Park and Peterborough / Letchworth from 23:20 on Saturday 13 and all day Sunday 14 March 2010
- Details
- Engineering work between Stevenage and Biggleswade / Letchworth from 17:00 on Saturday 6 until 09:15 on Sunday 7 March 2010
- Details
- CANCELLED - Overnight engineering work between Hartlepool and Sunderland until 08:00 on Sunday 19 July 2009
