First Great Western (GW)
Information last updated 27 September 2011 11:06
Support & information
- Customer services
- Monday-Sunday 07:00-22:00
- Primary phone
- 08457 000 125
- Fax
- 0845 600 8363
- Minicom / Textphone
- 0800 294 9209 (For customers with hearing impairments)
- Address
-
First Great Western
Freepost SWB40576
Plymouth
PL4 6ZZ - Web
- www.firstgreatwestern.co.uk/contactus
- fgwfeedback@firstgroup.com
- Note
-
Customers wishing to make any payment by cheque should make them payable to First Great Western.
- Lost property
- Monday-Friday 08:00-20:00 Weekend 09:00-17:00
- Primary phone
- 08457 000 125
- Note
-
Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations.
The more information you can give about an item, and when and where it was lost, the easier it will be to trace.
Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.
- Assisted travel
- Monday-Sunday 07:00-22:00
- Primary phone
- 0800 197 1329
- Minicom / Textphone
- 18001 0800 197 1329 (For customers with hearing impairments)
- Address
-
First Great Western
Freepost SWB40576
Plymouth
PL4 6ZZ - Note
-
Ticketing & fares
- Telesales
- Monday-Friday 07:00-22:00 Weekend 08:00-19:00
- Primary phone
- 08457 000 125
- Web
- www.firstgreatwestern.co.uk
- Note
-
Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
- Group travel
- Monday-Friday 08:00-18:00
- Primary phone
- 08457 413 777
- Seat reservations
- Monday-Sunday 07:00-22:00
- Primary phone
- 08457 000 125
- Penalty fares note
-
You must always have a valid ticket to travel on First Great Western trains because anyone who deliberately avoids paying their fare, risks prosecution. If you board any of our trains without a ticket, at a station where ticket buying services are available, you may be charged the full Single or Return fare relevant to your journey, or be reported for prosecution, or receive a penalty fare (if travelling from a station within the penalty fares zone). From 31 March 2007 the Penalty Fares zones will be extended.To view the new zones visit the First Great Western website, www.firstgreatwestern.co.uk.
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Note
-
Cycles are carried free of charge. However, space can be limited, and there are restrictions on carrying cycles on busy high speed and commuter services.
Please note that a maximum of two cycles can be carried on local services (two or four carriage diesel trains) at peak times in an area bounded by Weston-super-Mare, Bristol Parkway and Bath Spa. The peak times are Monday to Friday between 0730 and 0900, and 1630 to 1830.
On peak services to/from London Paddington, cycle reservations are essential for:
- All First Great Western high-speed services which arrive at London Paddington between 07.00 and 10:00, Monday to Friday or depart from London Paddington between 15.00 and 19.00 Monday to Friday
Cycles may not be conveyed on services operated by Class 165 / 166 “Turbo” trains which:
- Arrive at London Paddington between 07.45 and 09.45, Monday to Friday
- Depart from London Paddington between 16.30 and 18:30, Monday to Friday
Cycle reservations can be made at any railway station with a staffed ticket office. We suggest that you reserve your cycle space when you buy your travel ticket.
Alternatively, call 08457 000 125 any day between 0700 and 2200 to reserve (calls may be monitored).
- Telephones
- No
Engineering work
- Service disruptions
- Overnight engineering work affecting First Great Western services from Monday 16 to Friday 20 April 2012
- Engineering work between Salisbury and Romsey on Saturday 14 and Sunday 15 April 2012
- Engineering work between Earlswood and Gatwick Airport from 23:30 Saturday 14 and all day Sunday 15 April 2012
- Engineering work between Slough and Maidenhead from 23:30 Saturday 14 until 08:45 Sunday 15 April 2012
- Engineering work between Twyford and Pangbourne from 21:00 Saturday 14 until 08:15 Sunday 15 April 2012
- Engineering work between Theale and Newbury until 15:00 on Monday 9 April 2012
- Overnight engineering work affecting First Great Western services from Monday 9 to Friday 13 April 2012
- Overnight engineering work between Reading and Didcot Parkway from Monday 9 to Friday 13 April 2012
- Engineering work between Reading and Didcot Parkway between 22:30 and 23:59 on Monday 9 April 2012
- Late night engineering work between Swindon and Gloucester from Monday 9 to Thursday 12 April 2012
- Engineering work between Reading and Basingstoke until 15:45 on Sunday 8 April 2012
- Engineering work between Twyford and Reading from 23:00 Saturday 7 and all day Sunday 8 April 2012
- Engineering work between Salisbury and Romsey from 01:00 Friday 6 April until 04:00 Tuesday 10 April 2012
- Engineering work between Theale and Westbury on Friday 6 and Saturday 7 April 2012
- Overnight engineering work affecting First Great Western from Monday 2 to Friday 6 April 2012
- Engineering work between Worcester Foregate Street and Hereford on Sunday 1 April 2012
- Engineering work between Angmering and Hove on Sunday 1 April 2012
- Engineering work between Slough and Cholsey / Reading West on Saturday 31 March and Sunday 01 April 2012
- Engineering work between Carmarthen and Cardiff Central on Saturday 31 March and Sunday 1 April 2012
- Engineering work between Exeter St Davids and Barnstaple on Saturday 31 March and Sunday 1 April 2012
- Engineering work at East Croydon station on Saturday 31 March and Sunday 1 April 2012
- Engineering work between Salisbury and Southampton Central on Saturday 31 March and Sunday 1 April 2012
- Overnight engineering work between East Croydon / Redhill and Gatwick Airport on Saturday 31 March
- Late night engineering work affecting First Great Western services from Monday 26 until Friday 30 March 2012
- Early morning engineering work between Reading and Reading West on Sunday 25 March 2012
- Engineering work between Ledbury and Hereford on Sunday 25 March 2012
- Engineering work between Exeter St Thomas and Plymouth on Sunday 25 March 2012
- Early morning engineering work at Reading station on Sunday 25 March 2012
- Engineering work between Chippenham and Bristol Temple Meads from 23:35 on Saturday 24 until 11:35 on Sunday 25 March 2012
- Engineering work between Castle Cary and Yeovil Pen Mill on Saturday 24 and Sunday 25 March 2012
- Overnight engineering work affecting First Great Western from Monday 19 to Friday 23 March 2012
- Late night engineering work between Bristol Temple Meads and Weston-super-Mare on Sunday 18 March 2012
- Early morning engineering work between Reading and Reading West on Sunday 18 March 2012
- Engineering work between Earlswood and Gatwick Airport on Sunday 18 March 2012
- Engineering work between Castle Cary and Yeovil Pen Mill on Sunday 18 March 2012
- Engineering work between Castle Cary / Bridgwater and Plymouth on Sunday 18 March 2011
- Early morning engineering work at Reading station on Sunday 18 March 2012
- Late evening engineering work between Filton Abbey Wood and Severn Tunnel Junction on Saturday 17 March 2012
- Early morning engineering work between Swindon and Bath Spa on Saturday 17 March 2012
- Engineering work between Chippenham and Bristol Temple Meads from 23:35 on Saturday 17 until 11:35 on Sunday 18 March 2012
- Overnight engineering work affecting First Great Western services from Monday 12 to Friday 16 March 2012
- Engineering work between Castle Cary / Bridgwater and Plymouth on Sunday 11 March 2011
- Early morning engineering work at Reading station on Sunday 11 March 2012
- Late night engineering work between Chippenham and Bristol Temple Meads from 23:00 Saturday 10 March 2012
- Engineering work between Barnham and West Worthing on Saturday 10 and Sunday 11 March 2012
- Engineering work between Castle Cary and Dorchester West on Saturday 10 and Sunday 11 March 2012
- Overnight engineering work affecting First Great Western services from Monday 5 to Friday 9 March 2012
- Engineering work between Exeter St Thomas and Plymouth on Sunday 4 March 2012
- Engineering work between Oldfield Park and Freshford between 09:05 and 11:35 on Sunday 4 March 2012
- Engineering work between Bridgwater and Tiverton Parkway on Sunday 4 March 2012
- Late night engineering work between Slough and Windsor & Eton Central from 21:15 on Sunday 4 March 2012
- Early morning engineering work at Reading station on Sunday 4 March 2012
- Early morning engineering work between Slough and Reading until 05:15 Saturday 3 March 2012
- Engineering work between Swansea and Carmarthen / Pontarddulias on Saturday 3 and Sunday 4 March 2012
- Late night engineering work between Chippenham and Bristol Temple Meads from 23:00 on Saturday 3 March 2012
- Engineering work between Purley and Reigate / Earlswood / Tonbridge from 23:30 Saturday 3 and all day Sunday 4 March 2012
- Engineering work between Ford and Chichester on Saturday 3 and Sunday 4 March 2012
- Overnight engineering work affecting First Great Western services from Monday 27 February to Friday 2 March 2012
- Engineering work at Carmarthen on Sunday 26 February 2012
- Engineering work between Twyford and Tilehurst on Sunday 26 February 2012
- Early morning engineering work at Reading station on Sunday 26 February 2012
- Engineering work between Reading and Reading West from 23:10 on Saturday 25 until 08:10 on Sunday 26 February 2012
- Engineering work between Langley and Maidenhead on Saturday 25 until 08:45 on Sunday 26 February 2012
- Engineering work between Guildford and Gatwick Airport from 23:30 on Saturday 25 and all day Sunday 26 February 2012
- Engineering work between Exeter St Thomas and Plymouth from 23:30 on Saturday 25 and all day Sunday 26 February 2012
- Engineering work between Chippenham and Bristol Temple Meads from 23:10 Saturday 25 until 16:10 and from 23:50 on Sunday 26 February 2012
- Engineering work affecting First Great Western services from Monday 20 until Friday 24 February 2012
- Engineering work between Freshford and Oldfield Park from 09:00 until 11:35 on Sunday 19 February 2012
- Early morning engineering work between Reading and Reading West until 08:15 on Sunday 19 February 2012
- Engineering work between Barnham and Angmering on Sunday 19 February 2012
- Late night engineering work between Didcot Parkway and Bath Spa from 23:00 Sunday 19 February 2012
- Early morning engineering work at Reading station on Sunday 19 February 2012
- Engineering work between Exeter St Davids and Plymouth on Saturday 18 and Sunday 19 February 2012
- Early morning / late night engineering work between Langley and Maidenhead on Saturday 18 and Sunday 19 February 2012
- Engineering work between Swindon and Chippenham from 23:10 Saturday 18 until 16:10 Sunday 19 February 2012
- Engineering work affecting First Great Western from Monday 13 until Friday 17 February 2012
- Engineering work between Newton Abbot and Paignton on Sunday 12 February 2012
- Engineering work between Gloucester and Bristol Parkway / Stonehouse until 14:00 on Sunday 12 February 2012
- Engineering work between Didcot Parkway and Swindon on Sunday 12 February 2012
- Late night engineering work between Westbury and Salisbury on Sunday 12 February 2012
- Early morning engineering work at Reading station on Sunday 12 February 2012
- Engineering work between Castle Cary / Bridgwater and Taunton from 22:15 on Saturday 11 February until 14:15 on Sunday 12 February 2012
- Engineering work between Severn Beach and Avonmouth between Friday 10 February and 16:00 Sunday 12 February