Great Western Railway (GW)

21/09/2016 09:37:05
http://www.gwr.com

Information last updated 22 February 2017 21:17

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWRfeedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Bristol Temple Meads and Severn Beach / Bristol Parkway on Sunday 14 May
Amended service between London Paddington and Reading on Sunday 14 May
Amended 04:00 Oxford to London Paddington service from Tuesday 16 to Thursday 18 May
Reduced service at Pangbourne from 22:40 on Saturday 13 May and on Sunday 14 May
Amended service to Burnham and Taplow on Saturday 6 and Sunday 7 May
Amended service between Cardiff Central and Bridgend on Saturday 13 May and Sunday 14 May
Retimed overnight Great Western Railway service between Bridgend and Newport from Monday 15 May to Thursday 18 May
Amended service between Didcot Parkway and Chippenham / Bristol Parkway from Monday 15 May until Thursday 18 May
No trains calling at Pangbourne from Monday 15 May to Wednesday 17 May after 21:30
No trains at Pangbourne from 21:30 on Sunday 7 May
Amended overnight Great Western Railway services from Monday 8 to Thursday 11 May
Buses replace trains between Gloucester and Bristol Parkway / Bristol Temple Meads on Sunday 7 May
Amended service between Swindon and Bristol Temple Meads via Bath Spa from 22:15 on Monday 1 May
Amended 21:15 London Paddington to Swansea service on Monday 1 May
No trains at Pangbourne from 21:30 until the end of service on Sunday 30 April
No trains at Guildford on Sunday 30 April
Buses replace trains between Reading and Basingstoke until 08:15 on Sunday 30 April
Amended service between Henley-on-Thames and Twyford on Saturday 29 April
Amended service to and from London Paddington from Saturday 29 April to Monday 1 May
Amended 23:33 London Paddington to Oxford service on Saturday 29 April
Buses replace trains between Maidenhead and Marlow from Saturday 29 April to Monday 1 May
Amended service between Swindon and Westbury from Saturday 29 April to Monday 1 May
No trains between Newbury and Westbury from Saturday 29 April to Monday 1 May
Buses replace trains between Dorchester West / Wool and Weymouth on Sunday 30 April and Monday 1 May
Amended Great Western Railway services from Monday 1 to Friday 5 May
Bath Spa station modernisation work between Saturday 8 and Sunday 23 April
Buses replace trains between Maidenhead and Marlow on Sunday 16 April
Reduced service at Bath Spa and Chippenham each night from 22:50 Monday 24 to Thursday 27 April
No trains at Burnham and Taplow each night from 22:15 Monday 24 to Thursday 27 April
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 24 and Thursday 27 April
Amended 22:04 and 22:36 Cardiff Central to Bristol Temple Meads services from Monday 24 to Thursday 27 April
Amended late night service between Reading and Gatwick Airport from Monday 24 to Thursday 27 April
Reduced night / morning service at Pangbourne on Saturday 22 and Sunday 23 April
Amended Great Western service to and from London Paddington on Saturday 22 April
Buses replace trains between Maidenhead and Marlow on Sunday 23 April
No trains at Pangbourne from 21:30 on Monday 17 April
Amended Great Western Railway services from Tuesday 18 to Friday 21 April
Amended service between Bristol Temple Meads and Avonmouth on Monday 17 April
Amended service to and from London Paddington from Saturday 15 to Monday 17 April
Reduced overnight service to Burnham and Taplow on Friday 21 April
Amended late night service at Pangbourne on Friday 21 April
Amended 14:53 Exeter St Davids to London Paddington service from Tuesday 18 to Friday 21 April
Reduced overnight service to Burnham and Taplow from Monday 17 to Thursday 20 April
Amended service between Tilehurst and Didcot Parkway from Tuesday 18 to Thursday 20 April
No trains between Cardiff Central and Bridgend via Pencoed after 21:50 each night from Monday 17 to Friday 21 April
Amended 04:00 Oxford to London Paddington service from Tuesday 18 to Friday 21 April
Reduced service at Pangbourne from 22:40 on Saturday 15 and on Sunday 16 April
Buses replace trains between Reading and Newbury / Bedwyn on Sunday 9 April until 09:30
No trains at Pangbourne from 21:30 on Sunday 9 April
No trains at Burnham on Sunday 9 April
Amended Great Western service to and from London Paddington on Saturday 8 April
Buses replace trains between Reading and Guildford on Sunday 26 March
Amended overnight service between London Paddington and Swansea from Monday 10 until Thursday 13 April
Buses replace trains between Reigate and Gatwick Airport on Sunday 5 March
Buses replace trains between Warminster and Salisbury on Sunday 5 March
Amended service to Burnham and Taplow on Saturday 11 and Sunday 12 March
Reduced service at Pangbourne from 22:40 on Saturday 4 to Sunday 5 March
Amended service in the Guildford area on Saturday 8 and Sunday 9 April
Amended service in the Guildford area on Saturday 1 and Sunday 2 April
Buses replace trains between Bristol Temple Meads and Taunton on Sunday 26 March
Reduced late night service at Pangbourne on Friday 7 April
Amended Great Western Railway service to and from London Paddington on Saturday 25 March
Amended 21:15 London Paddington to Swansea service from Monday 3 to Thursday 6 April
Amended 23:27 Cardiff Central to Bristol Temple Meads service from Monday 3 to Wednesday 5 April
No trains at Pangbourne from 21:30 on Sunday 2 April
No trains between Par and Newquay on Saturday 25 and Sunday 26 March
Reduced service at Pangbourne from 22:40 on Saturday 25 until 10:30 on Sunday 26 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 26 March
Amended overnight Great Western Railway services from Monday 27 to Thursday 30 March
Buses replace trains between Bristol Temple Meads and Weston-super-Mare / Taunton on Sunday 19 March
No trains at Pangbourne from 21:30 on Sunday 19 March
Buses replace trains between St Erth and St Ives on Saturday 18 and Sunday 19 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 19 March
Amended overnight Great Western Railway services from Monday 20 to Friday 24 March
No trains between Reading and Swindon after 21:45 each night from Monday 13 to Thursday 16 March
No Great Western Railway services between Cosham and Brighton on Sunday 12 March
Buses replace trains between Romsey and Southampton Central via Redbridge on Sunday 12 March
No trains at Pangbourne from 21:30 on Sunday 15 March
Buses replace trains between Reigate and Gatwick Airport on Sunday 12 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 12 March
Buses replace trains between Maidenhead and Marlow on Sunday 12 March
Buses replace trains between Frome and Castle Cary / Taunton on Sunday 5 March
Buses replace trains between Castle Cary and Taunton on Saturday 11 and Sunday 12 March
Amended Great Western Railway service to and from London Paddington on Saturday 11 March
Reduced overnight service to Burnham and Taplow from Monday 13 to Thursday 16 March
Buses replace trains between Brighton and Littlehampton on Saturday 4 and Sunday 5 March
Buses replace trains between Reigate and Gatwick Airport on Sunday 26 February
Amended service from Bristol Temple Meads / Cheltenham Spa towards London Paddington on Sunday 26 February
Amended overnight service to Burnham and Taplow on Saturday 11 and Sunday 12 March
Amended service at Burnham on Sunday 26 February
Buses replace early morning trains between Reading and Newbury / Bedwyn on Sunday 26 February
Buses replace trains between Port Talbot Parkway and Swansea on Saturday 4 and Sunday 5 March
Buses replace trains between Frome and Castle Cary / Taunton on Sunday 26 February
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 26 February
Amended overnight Great Western Railway service from Monday 6 to Friday 10 March
Amended service at Pangbourne on Monday 6 March
Retimed trains between Cardiff Central and Newport on Sunday 26 February
Reduced service at Pangbourne from 22:40 on Saturday 25 and on Sunday 26 February
Buses replace trains between Salisbury and Romsey on Saturday 25 and Sunday 26 February
Amended 05:12 Taunton to Bristol Temple Meads service from Tuesday 28 February to Friday 3 March
Amended late night service to and from Bristol Temple Meads from Monday 27 February to Thursday 2 March
Amended service to and from Bristol Temple Meads from Monday 27 February to Friday 3 March
Amended overnight service between London Paddington and Swansea from Monday 27 February until Wednesday 1 March