Stations & on train
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull Trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Greater Anglia
- Heathrow Connect
- Heathrow Express
- Island Line
- London Midland
- London Overground
- London Underground
- Merseyrail
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
First Great Western (GW)
Information last updated 04 May 2013 16:52
- Company name
- First Great Western
- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 08457 000 125
- Fax
- 01793 499516
- Address
-
First Great Western
Milford House, 1 Milford Street
Swindon
SN1 1HL - Email address
- fgwfeedback@firstgroup.com
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 08457 000 125
- Fax
- 0845 600 8363
- Textphone number
- 0800 294 9209 (For customers with hearing impairments)
- Address
-
First Great Western
Freepost SWB40576
Plymouth
PL4 6ZZ - Web address
- First Great Western - Customer Services
- Email address
- fgwfeedback@firstgroup.com
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
-
- Phone
- 08457 000 125
- Address
-
-
-
-
- - Web address
- First Great Western - Lost Property
- Note
-
Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations.
The more information you can give about an item, and when and where it was lost, the easier it will be to trace.
Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday to Sunday - 09:00 - 17:00
- Assisted Travel
-
- Phone
- 0800 197 1329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Address
-
First Great Western
Freepost SWB40576
PL4 6ZZ - Web address
- First Great Western - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 08457 000 125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Opening hours
Monday to Friday - 07:00 - 22:00
Saturday to Sunday - 08:00 - 19:00
- Group Travel
-
- Phone
- 08457 413 777
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Engineering work between Slough and Tilehurst from 23:30 on Saturday 3 and all day on Sunday 4 August 2013
- Engineering work between Cheltenham Spa / Gloucester and Bristol Parkway / Stonehouse on Sunday 4 August 2013
- Overnight engineering work affecting First Great Western from Monday 5 to Friday 9 August 2013
- Engineering work affecting First Great Western from Monday 27 to Friday 31 May 2013
- Engineering work affecting First Great Western from Monday 29 July to Thursday 1 August 2013
- Engineering work between Cheltenham Spa / Gloucester and Bristol Parkway / Stonehouse on Sunday 28 July 2013
- Engineering work between Slough and Reading / Didcot Parkway from 23:30 on Saturday 27 and all day on Sunday 28 July 2013
- Engineering work between Stroud and Gloucester until 15:25 on Sunday 21 July 2013
- Engineering work between Swindon and Bath Spa from 23:00 on Sunday 21 July 2013
- Engineering work between Bridgend and Briton Ferry until 08:50 on Sunday 21 July 2013
- Engineering between Worcester Shrub Hill and Malvern Link until 15:10 on Sunday 21 July 2013
- Engineering work between Bath Spa and Westbury from 23:00 on Sunday 21 July 2013
- Engineering work between St Denys and Fareham on Sunday 23 until 05:00 Monday 24 June 2013
- Engineering work between Reading and Reading West on Sunday 16 June 2013
- Engineering work between Gloucester and Cam & Dursley on Sunday 21 July 2013
- Engineering work between Reading and Oxford on Sunday 16 June 2013
- Engineering work between Slough and Didcot Parkway from 23:30 on Saturday 20 and all day Sunday 21 July 2013
- Overnight engineering work affecting First Great Western from Monday 15 to Friday19 July 2013
- Engineering work between Gloucester and Stroud / Cam & Dursley until 15:25 on Sunday 14 July 2013
- Engineering work between Cardiff Central and Bridgend from 21:50 on Saturday 13 until 10:00 Sunday 14 July 2013
- Engineering work in the Reading area on Saturday 13 and Sunday 14 July 2013
- Engineering work between Didcot Parkway and Chippenham from 23:00 on Sunday 7 July 2013
- Engineering work between Reading and Didcot Parkway until 09:10 on Sunday 7 July 2013
- Engineering work between Cheltenham Spa and Worcester Shrub Hill until 14:45 on Sunday 7 July 2013
- Overnight engineering work affecting First Great Western from Monday 8 to Friday 12 July 2013
- Engineering work between St Denys and Fareham on Sunday 16 June 2013
- Engineering work between Cardiff Central and Bridgend / Swansea from 22:00 on Saturday 8 until 10:05 on Sunday 9 June 2013
- Engineering work between Cardiff Central and Bridgend / Swansea from 22:00 on Saturday 15 until 10:05 on Sunday 16 June 2013
- Engineering work affecting First Great Western services on Sunday 23 June 2013
- Overnight engineering work affecting First Great Western from Monday 1 to Friday 5 July 2013
- Engineering work between London Paddington and Hayes & Harlington from 22:05 on Sunday 30 June 2013
- Engineering work between Westbury and Salisbury from 23:59 on Sunday 30 June 2013
- Engineering work between Severn Tunnel Junction and Patchway from 23:30 on Sunday 30 June 2013
- Engineering work between Reading and Didcot Parkway from 23:00 to 23:59 on Sunday 30 June 2013
- Engineering work between Ledbury and Hereford on Sunday 23 June 2013
- Overnight engineering work affecting First Great Western from Monday 24 to Friday 28 June 2013
- Engineering work affecting First Great Western services from Monday 17 to Friday 21 June 2013
- Late night engineering work between Didcot Parkway and Oxford on Sunday 9 June 2013
- Overnight engineering work affecting First Great Western from Monday 10 to Thursday 13 June 2013
- Overnight engineering work affecting First Great Western from Monday 3 to Friday 7 June 2013
- Engineering work between St Denys and Fareham on Sunday 2 June 2013
- Engineering work between Swindon and Bath Spa between 00:01 and 14:55 and from 23:00 on Sunday 2 June 2013
- Engineering work between Twyford and Oxford on Sunday 2 June 2013
- Engineering work between Cardiff Central and Pontyclun from 23:05 on Saturday 1 and all day Sunday 2 June 2013
- Engineering work affecting First Great Western services from Monday 20 to Friday 24 May 2013
- Engineering work between Reading and Didcot Parkway on Sunday 26 May 2013
- Engineering work between Charlbury and Hereford on Sunday 26 May 2013
- Engineering work between Cardiff Central and Cardiff Queen Street / Newport from 23:00 Saturday 25 until 16:00 Sunday 26 May 2013
- Overnight engineering work between Earlswood and Gatwick Airport from 23:50 on Saturday 25 until 09:15 on Sunday 26 May 2013
- Engineering work between St Denys and Fareham on Sunday 26 May 2013
- Engineering work between St Denys and Fareham on Sunday 19 May 2013
- Late night engineering work between Chippenham and Bath Spa on Saturday 18 May 2013
- Engineering work between Langley and Reading / Didcot Parkway from 23:30 on Friday 17 until 04:00 on Monday 20 May 2013
- Engineering work between Reading and Ascot / Blackwater until 16:00 on Sunday 19 May 2013
- Engineering work affecting First Great Western services from Monday 13 to Friday 17 May 2013
- Late night engineering work between Reading West and Bedwyn after 22:00 each night from Monday 13 to Thursday 16 May 2013
- Engineering work between Brighton and Shoreham-by-Sea on Sunday 12 May 2013
- Engineering work between Maidenhead and Marlow until 09:30 on Sunday 12 May 2013
- Engineering work between Langley and Maidenhead / Didcot Parkway from 23:30 on Saturday 11 and until 04:25 on Monday 13 May 2013
- Engineering work between Patchway and Severn Tunnel Junction from 23:30 Saturday 11 and all day Sunday 12 May 2013
- Engineering work between Reading and Basingstoke on Sunday 12 and until 03:50 on Monday 13 May 2013
- Engineering work between Bromsgrove and Ashchurch for Tewkesbury / Worcester Shrub Hill until 14:25 on Sunday 12 May 2013
- Overnight engineering work affecting First Great Western from Monday 6 to Thursday 9 May 2013
- Engineering work between Cheltenham Spa and Worcester Shrub Hill until 14:25 on Sunday 5 May 2013
- Engineering work between Reading West and Basingstoke all day Sunday 5 until 03:50 Monday 6 May 2013
- Engineering work between Patchway and Severn Tunnel Junction from 23:30 Saturday 4 and all day Sunday 5 May 2013
- Engineering work between East Croydon and Gatwick Airport from 23:30 Saturday 4 and all day Sunday 5 May 2013
- Engineering work between Twyford and Didcot Parkway from 21:00 Saturday 4 and all day Sunday 5 May 2013
- Engineering work between Reading and Basingstoke on Sunday 28 April 2013
- Engineering work affecting First Great Western services from Monday 29 April to Friday 3 May 2013
- Engineering work between Castle Cary and Taunton from Monday 29 April to Thursday 2 May 2013
- Engineering work between Earlswood and Gatwick Airport on Sunday 28 April 2013
- Engineering work between Patchway and Severn Tunnel Junction from 23:30 Saturday 27 and all day Sunday 28 April 2013
- Engineering work between Southall and Didcot Parkway from 23:00 Saturday 27 and all day Sunday 28 April 2013
- Overnight engineering work between West Ealing and Hanwell from 21:30 to 05:00 each night Monday to Thursday from 11 February 2013 to 05:00 Friday 26 December 2014
You are here:
- Home
- Stations & on train
- Train Operating Companies
- First Great Western
