First Great Western (GW)

15/09/2014 08:55:35
http://www.firstgreatwestern.co.uk

Information last updated 15 September 2014 09:55

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
01793 499516 
Address
First Great Western
Milford House, 1 Milford Street
Swindon

SN1 1HL
Email address
fgwfeedback@firstgroup.com  
Network map
Download network map First Great Western map PDF

Support & information

Customer services
-
Primary Phone
03457000125
Fax
0845 600 8363
Textphone number
0800 294 9209 (For customers with hearing impairments)
Address
First Great Western
Freepost SWB40576
Plymouth

PL4 6ZZ
Web address
First Great Western - Customer Services
Email address
fgwfeedback@firstgroup.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property

 

Phone
08457 000 125
Address
-
-
-

-
Web address
First Great Western - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday to Sunday - 09:00 - 17:00 

Assisted Travel

 

Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Address
First Great Western
Freepost SWB40576

PL4 6ZZ
Web address
First Great Western - Assisted Travel
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

Monday to Friday - 07:00 - 22:00

Saturday to Sunday - 08:00 - 19:00 

Group Travel

 

Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Reading and Westbury / Bristol Parkway on Saturday 6 and Sunday 7 December 2014
Amended First Great Western services to and from London Paddington on Saturday 6 and Sunday 7 December 2014
Buses replace trains between Plymouth and Liskeard on Saturday 6 and Sunday 7 December 2014
Buses replace trains between Havant and Barnham on 30 November 2014
Trains will not call at Pangbourne between 21:30 and midnight on Monday 1 and Tuesday 2 December 2014
Amended service to and from London Paddington on Saturday 29 November 2014
Buses replace trains between Plymouth and Liskeard on Saturday 29 and Sunday 30 November 2014
Amended First Great Western services each night from Monday 24 to Friday 28 November 2014
Amended service between East Croydon / Reading and Gatwick Airport from 23:30 on Saturday 22 until 04:00 Monday 24 November 2014
Buses replace trains between Maidenhead and Marlow on Sunday 12 October 2014
Buses replace trains between Maidenhead and Marlow on Saturday 4 and Sunday 5 October 2014
Amended service to and from London Paddington on Saturday 22 and Sunday 23 November 2014
Amended timetable between Reading and Bristol Parkway / Newport until 19:30 on Sunday 16 November 2014
Amended First Great Western services from Monday 17 to Friday 21 November 2014
Amended service between London Paddington and Reading on Saturday 15 and Sunday 16 November 2014
Amended service between Reading and Didcot Parkway until 11:15 on Sunday 16 November 2014
Amended First Great Western services from Monday 10 to Friday 14 November 2014
Buses replace trains between Barnham / Littlehampton and Brighton on Sunday 9 November 2014
Amended service between Bridgwater and Taunton from 21:45 on Saturday 13 to 09:55 on Sunday 14 September 2014
Buses replace trains between Ledbury and Hereford on Sunday 9 November 2014
Buses replace trains between Truro and Falmouth Docks on Sunday 9 November 2014
Amended service between Reading and Didcot Parkway from 23:15 on Saturday 8 until 08:45 on Sunday 9 November 2014
Amended service between London Paddington and Reading on Saturday 8 and Sunday 9 November 2014
Buses replace trains between Brighton and Worthing on Saturday 8 November 2014
Amended service in the Redhill area on Sunday 9 November 2014
Amended service to and from Penzance from Saturday 8 to Sunday 23 November 2014
Amended First Great Western services from Monday 3 to Friday 7 November 2014
Buses replace trains between Arundel / Angmering and Barnham / Littlehampton on Sunday 2 November 2014
Amended service between Birmingham / Worcester Shrub Hill and Hereford on Sunday 2 November 2014
Amended service between London Paddington and Reading from Saturday 1 November until 07:00 on Sunday 2 November 2014
Amended service between Reading and Oxford from 23:30 on Saturday 1 until 11:30 Sunday 2 November 2014
Buses replace trains between Reading and Bedwyn on Saturday 1 November 2014
Amended service between Didcot Parkway and Reading from 23:00 on Saturday 1 until 09:30 Sunday 2 November 2014
Buses replace trains between Guildford and Gatwick Airport on Saturday 1 and Sunday 2 November 2014
Amended First Great Western services from Monday 27 to Friday 31 October 2014
Buses replace trains between Bristol Parkway and Newport on Saturday 25 October 2014
Amended service between London Paddington and Reading on Saturday 25 and Sunday 26 October 2014
Buses replace trains between Worcester Shrub Hill and Hereford on Sunday 17 August 2014
No trains calling at Pangbourne from 23:00 Saturday 25 to 09:30 on Sunday 26 October 2014
Buses replace trains between Ledbury and Hereford on Saturday 25 and Sunday 26 October 2014
Amended First Great Western services from Monday 20 to Friday 24 October 2014
Buses replace trains between Bognor Regis / Barnham and Havant on Sunday 19 October 2014
Buses replace trains between Southampton Central and Fareham via Netley on Sunday 19 October 2014
Amended service between Reading and Basingstoke until 08:30 on Sunday 19 October 2014
Amended service to and from London Paddington on Saturday 18 and Sunday 19 October 2014
Amended service between Cardiff Central and Newport from 12:00 on Saturday 18 and all day on Sunday 19 October 2014
Buses replace trains between Paignton and Newton Abbot on Sunday 19 October 2014
Buses replace trains between Bracknell / Blackwater and Reading from 01:00 Sunday 19 to 04:00 Monday 20 October 2014
Buses replace trains between Warminster and Salisbury on Sunday 12 October 2014
Amended service between Newport and Cardiff Central from 12:30 on Saturday 11 and all day Sunday 12 October 2014
Amended service between London Paddington and Reading on Saturday 11 and Sunday 12 October 2014
Buses replace trains between Guildford and Gatwick Airport on Sunday 12 October 2014
Buses replace trains between St Erth and St Ives on Saturday 11 and Sunday 12 October 2014
Amended First Great Western services from Monday 13 to Friday 17 October 2014
Amended First Great Western services from Monday 6 to Friday 10 October 2014
Amended service between Bristol Temple Meads and Gloucester on Sundays from 5 October until 19 October 2014
Amended service between London Paddington and Reading on Saturday 4 and Sunday 5 October 2014
Amended service between Reading / Reading West and Basingstoke until 08:30 on Sunday 5 October 2014
Amended service between Newport and Cardiff Central from 12:30 on Saturday 4 and all day Sunday 5 October 2014
Amended service in the Guildford area on Saturday 4 and Sunday 5 October 2014
Diverted trains between London Paddington and Hereford until 16:00 on Sunday 28 September 2014
Amended service between Twyford and Reading on Sunday 28 August 2014
Amended service between Reading and Reading West until 08:30 on Sunday 28 September 2014
Amended First Great Western services from Monday 29 September to Friday 3 October 2014
Buses replace trains between Reading and Bedwyn from 21:30 each night from Monday 29 September to Thursday 2 October 2014
Buses replace trains between Exeter St Davids and Barnstaple on Saturday 27 and Sunday 28 September 2014
Buses replace trains between Hilsea and Portsmouth Harbour until 16:00 on Sunday 28 September 2014
Buses replace trains between Reading / Aldershot and Guildford until approximately 12:25 on Sunday 21 September 2014
No trains between Southampton Central and Netley on Saturday 20 and Sunday 21 September 2014
Amended service between Slough and Reading from 23:30 on Saturday 20 and all day Sunday 21 September 2014
Amended service between Newport and Cardiff Central / Bridgend fom 17:00 on Saturdays 20 / 27 and all day Sundays 21 / 28 September 2014
Amended First Great Western services from Monday 22 to Friday 26 September 2014
Retimed trains between Cardiff Central and Newport on Sunday 14 September
Amended 08:00 and 08:30 Didcot Parkway to London Paddington on Sunday 14 September 2014
Buses replace trains between Gloucester and Bristol Temple Meads on Sundays between 14 and 28 September 2014
Buses replace trains between Swindon and Bath Spa / Patchway / Trowbridge on Sundays between 14 and 28 September 2014
Amended First Great Western services from Monday 15 to Thursday 18 September 2014
Amended services to / from London Paddington on Saturday 13 and Sunday 14 September 2014
Amended services between Newport and Cardiff Central on Saturday 13 September 2014
Buses replace trains between Reading and Blackwater until 07:25 on Sunday 7 September 2014
Buses replace trains between Cardiff Central and Bridgend via Pontyclun on Sunday 7 September 2014
Amended timetable between Didcot Parkway and Bristol Temple Meads from 22:15 to 05:20, Monday 8 and Thursday 11 September 2014
Amended timetable between Reigate and Earlswood each night from 23:30 until 23:59, Monday 8 to Thursday 11 September 2014
Amended First Great Western services from Monday 8 to Thursday 11 September 2014
No trains between Southampton Central and Fareham via Swanwick on Sunday 07 September 2014
Amended First Great Western services on Sunday 31 August 2014
Amended service between Slough and Reading each night from 22:15 to 05:15 Tuesday 2 to Friday 5 September 2014
Amended First Great Western services from Monday 25 to Friday 29 August 2014
Amended 22:12 London Paddington to Reading on Sunday 23 August 2014
Amended service between Reading and Kemble / Bristol Parkway / Bath Spa on Saturday 23 and Sunday 24 August 2014
Buses replace trains between Worcester Shrub Hill and Hereford from 08:00 on Saturday 23 and all day Sunday 24 August 2014
Amended 23:34 Reading to Gatwick Airport service on Saturday 16 August 2014
Amended service between Langley and Reading from 23:00 on Saturday 16 and all day on Sunday 17 August 2014
Amended First Great Western services from Monday 18 to Friday 22 August 2014
Overnight engineering work between West Ealing and Hanwell from 21:30 to 05:00 each night Monday to Thursday from 11 February 2013 to 05:00 Friday 26 December 2014