First Great Western (GW)

02/05/2013 08:16:10
http://www.firstgreatwestern.co.uk

Information last updated 18 February 2014 12:28

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
08457 000 125 
Fax
01793 499516 
Address
First Great Western
Milford House, 1 Milford Street
Swindon

SN1 1HL
Email address
fgwfeedback@firstgroup.com  
Network map
Download network map First Great Western map PDF

Support & information

Customer services
-
Primary Phone
08457 000 125
Fax
0845 600 8363
Textphone number
0800 294 9209 (For customers with hearing impairments)
Address
First Great Western
Freepost SWB40576
Plymouth

PL4 6ZZ
Web address
First Great Western - Customer Services
Email address
fgwfeedback@firstgroup.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property

 

Phone
08457 000 125
Address
-
-
-

-
Web address
First Great Western - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday to Sunday - 09:00 - 17:00 

Assisted Travel

 

Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Address
First Great Western
Freepost SWB40576

PL4 6ZZ
Web address
First Great Western - Assisted Travel
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Ticketing & Fares

Telesales

 

Phone
08457 000 125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

Monday to Friday - 07:00 - 22:00

Saturday to Sunday - 08:00 - 19:00 

Group Travel

 

Phone
08457 413 777
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Dumfries and Carlisle on Saturday 19 and Sunday 20 July 2014
Amended services between London Paddington and Didcot Parkway from 22:00 Saturday 12 and all day Sunday 13 July 2014
Amended 05:21 London Paddington to Great Malvern on Saturday 12 July 2014
Amended First Great Western services from Monday 7 to Friday 11 July 2014
Amended 08:10 Swansea to London Paddington on Sunday 6 July 2014
Amended 08:30 Didcot Parkway to Reading on Sunday 6 July 2014
Trains not calling at Burnham and Taplow from 00:45 to 06:30 on Saturday 5 July 2014
Buses replace trains between Exeter St Davids and Newton Abbot from 20:40 Saturday 26 and all day Sunday 27 April 2014
Amended First Great Western services from Monday 30 June to Friday 4 July 2014
Amended service between Swindon and Bristol Parkway on Sunday 29 June 2014
Amended services between London Paddington and Didcot Parkway from 22:00 Saturday 28 and all day Sunday 29 June 2014
Amended 06:38 Maidenhead to London Paddington service on Sunday 22 June 2014
Amended services between Didcot Parkway and Bristol Parkway on Sunday 22 June 2014
Amended 23:11 Bristol Temple Meads to Frome service on Saturday 21 June 2014
Amended service between Langley and Reading on Sunday 22 June 2014
Buses replace trains between Twyford and Henley-on-Thames on Saturday 21 and Sunday 22 June 2014
Buses replace trains between Cheltenham Spa and Lydney until 16:40 on Sunday 21 June 2014
Amended service between Langley and Reading from 23:00 on Saturday 14 and all day Sunday 15 June 2014
Amended First Great Western service from Monday 16 to Friday 20 June 2014
Amended service between Reading and Bristol Parkway from 22:40 on Saturday 14 and all day Sunday 15 June 2014
Amended service between Reading and Westbury / Basingstoke from 22:10 on Saturday 14 and all day Sunday 15 June 2014
Amended 23:34 Reading to Gatwick Airport on Saturday 7 June 2014
Amended services between Swindon and Bristol Parkway on Sunday 8 June 2014
Amended services in the Reading area from 22:00 Saturday 7 and all day Sunday 8 June 2014
No trains between Southampton Central and Netley from 21:00 Saturday 7 and all day 8 June 2014
Amended service between Twyford, Reading and Oxford until 08:30 and after 22:15 on Sunday 1 June 2014
Amended services between Swindon and Bristol Parkway on Sunday 1 June 2014
No trains between Southampton Central and Netley from 21:00 Saturday 31 May and all day Sunday 1 June 2014
Amended First Great Western services from Monday 2 to Friday 6 June 2014
Amended First Great Western services from Monday 26 to Friday 30 May 2014
Amended 08:19 Romsey to Brighton on Sunday 25 May 2014
Buses replace trains between Maidenhead and Marlow until 09:30 on Sunday 25 May 2014
Buses replace trains between Twyford and Henley-on-Thames from 22:50 on Saturday 24 and all day Sunday 25 May 2014
Amended service between Slough and Reading from 23:00 on Saturday 24 and all day Sunday 25 May 2014
Amended service between Newport and Cardiff Central from 23:30 on Saturday 24 and all day Sunday 25 May 2014
Amended First Great Western services from Monday 19 until Friday 23 May 2014
Buses replace trains between Chichester and Littlehampton on Sunday 18 May 2014
Amended service between Slough and Swindon from 22:30 Saturday 17 May and on Sunday 18 May 2014
Amended service between Newport and Cardiff Central on Saturday 17 and Sunday 18 May 2014
Buses replace trains between Oxford and Banbury / Hanborough until 11:30 on Sunday 18 May 2014
Amended servcies at Burnham on Sunday 11 May 2014
Amended services between Reading and Bedwyn until 08:35 Sunday 11 May 2014
Amended First Great Western services from Monday 12 to Friday 16 May 2014
Buses replace trains between Barnham / Littlehampton and Brighton on Sunday 11 May 2014
No trains between Reading and Basingstoke until 08:35 on Sunday 11 May 2014
Amended timetable between Purley and Three Bridges on Sunday 11 May 2014
Buses replace trains between Banbury / Hanborough and Oxford until approximately 11:25 on Sunday 11 May 2014
Amended service between Newport and Cardiff Central on Saturday 10 and Sunday 11 May 2014
Amended First Great Western services each night from Monday 5 to Friday 9 May 2014
Amended service between Swindon and Bristol Temple Meads / Westbury on Sunday 4 and Monday 5 May 2014
Amended service between Slough and Didcot Parkway on Sunday 4 May 2014
CANCELLED - Engineering work between Gloucester and Bristol Parkway on Saturday 3 and Sunday 4 May 2014
Amended service between Newport and Cardiff on Saturday 3 until Friday 9 May 2014
No trains to / from Southampton Central on Sunday 4 May 2014
Amended First Great Western services from Monday 28 April to Friday 2 May 2014
Amended overnight First Great Western services from Monday 21 to Friday 25 April 2014
Amended service between Barnham and Southbourne on Sunday 27 April 2014
No trains to / from Southampton Central on Sunday 27 April 2014
Amended service between Slough and Reading on Sunday 27 April 2014
Buses replace trains between Swindon and Gloucester on Sunday 27 April 2014
Buses replace trains between Reading and Blackwater / Bracknell on Sunday 27 April 2014
Overnight engineering work between West Ealing and Hanwell from 21:30 to 05:00 each night Monday to Thursday from 11 February 2013 to 05:00 Friday 26 December 2014