First Great Western (GW)

25/03/2015 11:49:17
http://www.firstgreatwestern.co.uk

Information last updated 22 May 2015 14:36

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
01793 499516 
Address
First Great Western
Milford House, 1 Milford Street
Swindon

SN1 1HL
Email address
fgwfeedback@firstgroup.com  
Network map
Download network map First Great Western map PDF

Support & information

Customer services
-
Primary Phone
03457000125
Fax
0845 600 8363
Textphone number
0800 294 9209 (For customers with hearing impairments)
Address
First Great Western - Customer Relations
FREEPOST RSKT-AHAZ-SLRH
Plymouth

PL4 6AB
Web address
First Great Western - Customer Services
Email address
fgwfeedback@firstgroup.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property

 

Phone
03457000125
Address
-
-
-

-
Web address
First Great Western - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday to Sunday - 09:00 - 17:00 

Assisted Travel

 

Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Address
First Great Western
Freepost SWB40576

PL4 6ZZ
Web address
First Great Western - Assisted Travel
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

Monday to Friday - 07:00 - 22:00

Saturday to Sunday - 08:00 - 19:00 

Group Travel

 

Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended First Great Western services from Monday 17 to Friday 21 August
Amended First Great Western services from Monday 10 to Friday 14 August
Buses replace trains between Cardiff Central and Bridgend via Pencoed on Sunday 9 August
Amended First Great Western services from 21:00 on Saturday 8 until 08:30 on Sunday 9 August
Amended service between Hayes & Harlington and Twyford on Sunday 9 August
No trains between Slough and Windsor & Eton Central from 22:45 on Saturday 6 and all day on Sunday 7 June
Amended service between Hayes & Harlington and Twyford on Sunday 2 August
Amended First Great Western services from 21:00 Saturday 1 until 08:00 Sunday 2 August
No trains between Slough and Windsor & Eton Central on Sunday 14 June
Major improvement works in the Bath Spa area from Saturday 18 July to Monday 31 August 2015
Amended service between Reading and Oxford/Swindon from 23:30 on Saturday 25 and all day Sunday 26 July
Amended service between Hayes & Harlington and Twyford from 23:00 on Saturday 25 and all day Sunday 26 July
Amended First Great Western services from Monday 27 to Friday 31 July
Amended First Great Western services between Langley and Reading / Didcot Parkway /Oxford / Swindon from 21:30 Saturday 18 and all day Sunday 19 July
Amended service between Carmarthen / Swansea and Cardiff Central until 08:50 on Sunday 19 July
Amended First Great Western services from Monday 20 to Friday 24 July
Amended First Great Western trains between Didcot Parkway and Swindon / Oxford on Saturday 11 and Sunday 12 July
Amended First Great Western services from Monday 13 to Friday 17 July
Amended First Great Western services from Monday 6 to Friday 10 July
Amended services between Eastleigh/Southampton Central and Brighton/Portsmouth Harbour on Sunday 5 July
Amended service between London Paddington and Oxford/Swindon on Saturday 4 and Sunday 5 July
Amended First Great Western services from Monday 29 June to Friday 3 July
Amended First Great Western services to and from London Paddington from 21:30 on Saturday 27 and all day on Sunday 28 June
Amended First Great Western services from Monday 22 to Friday 26 June
Buses replace trains between Newport and Cardiff Central on Saturday 27 and Sunday 28 June
Amended trains between Swansea and Cardiff Central until 08:50 Sunday 21 June
Amended First Great Western trains between Didcot Parkway and Swindon / Oxford on Saturday 20 and Sunday 21 June
Amended services to / from London Paddington from 23:00 Saturday 20 and all day Sunday 21 June
Amended First Great Western services from Monday 15 to Friday 19 June
Amended service between Barnt Green/Worcester Shrub Hill and Cheltenham Spa on Sunday 14 June
Amended 23:33 London Paddington to Oxford on Saturday 13 June
Amended service between Reading and Newbury/Oxford on Sunday 14 June
Amended First Great Western services from Monday 8 to Friday 12 June
Buses replace trains between Birmingham New Street / Redditch / Worcester Shrub Hill and Cheltenham Spa on Sunday 7 June
Buses replace trains between Swindon and Bath Spa / Westbury on Sunday 7 June
Revised services between Cardiff Central and Newport / Ebbw Vale Town on Sunday 7 June
Amended service between London Paddington and Reading / Oxford from 23:30 on Saturday 6 and all day on Sunday 7 June
No trains at Burnham or Taplow until 06:30 on Saturday 6 June
Buses replace trains between Reading and Basingstoke until 08:10 on Sunday 7 June
Amended service in the Portsmouth area until 16:00 on Sunday 7 June
Amended First Great Western services from Monday 1 to Friday 5 June
Revised services between Cardiff Central and Newport / Ebbw Vale Parkway on Sunday 31 May
Buses replace trains between Swindon and Bath Spa / Westbury on Sunday 31 May
Amended First Great Western services from / to London Paddington on Sunday 31 May
Buses replace trains between Reading and Basingstoke until 09:20 on Sunday 31 May
Amended service to and from Burnham and Taplow from 22:30 Saturday 30 and all day Sunday 31 May
Amended services between Reading and Didcot Parkway / Oxford on Saturday 30 and Sunday 31 May
Amended First Great Western services from Monday 25 to Friday 29 May
CANCELLED - Engineering work between Swindon and Bristol Parkway from Tuesday 26 to Thursday 28 May