First Great Western (GW)

15/09/2014 08:55:35
http://www.firstgreatwestern.co.uk

Information last updated 07 October 2014 09:26

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
01793 499516 
Address
First Great Western
Milford House, 1 Milford Street
Swindon

SN1 1HL
Email address
fgwfeedback@firstgroup.com  
Network map
Download network map First Great Western map PDF

Support & information

Customer services
-
Primary Phone
03457000125
Fax
0845 600 8363
Textphone number
0800 294 9209 (For customers with hearing impairments)
Address
First Great Western - Customer Relations
FREEPOST RSKT-AHAZ-SLRH
Plymouth

PL4 6AB
Web address
First Great Western - Customer Services
Email address
fgwfeedback@firstgroup.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property

 

Phone
08457 000 125
Address
-
-
-

-
Web address
First Great Western - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday to Sunday - 09:00 - 17:00 

Assisted Travel

 

Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Address
First Great Western
Freepost SWB40576

PL4 6ZZ
Web address
First Great Western - Assisted Travel
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

Monday to Friday - 07:00 - 22:00

Saturday to Sunday - 08:00 - 19:00 

Group Travel

 

Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Reading West and Newbury from 22:10 on Sunday 11 January 2015
Buses replace trains between Bridgend and Swansea on Sunday 11 January 2015
Buses replace trains between Oxford and Didcot Parkway on Sunday 11 January 2015
Amended service to and from London Paddington on Saturday 10 and until 08:35 on Sunday 11 January 2015
Amended First Great Western services from Monday 12 to Friday 16 December 2014
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 10 and Sunday 11 January 2015
Buses replace trains between St Erth and St Ives on Saturday 10 and Sunday 11 January 2015
Amended First Great Western services from Monday 5 to Friday 9 December 2014
Amended service at Burnham from 01:45 on Sunday 4 January 2015
No trains at Pangbourne from 12:40 on Sunday 4 January 2015
Buses replace trains between Brighton and Barnham / Littlehampton on Sunday 4 January 2015
Buses replace trains between Reading and Reading West on Saturday 3 January 2015
Amended timetable to / from London Paddington on Saturday 3 January 2015
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 3 and Sunday 4 January 2015
Buses replace trains between Reading / Aldershot and Guildford until 12:25 on Sunday 4 January 2015
Buses replace trains between Oxford and Didcot Parkway on Sunday 4 January 2015
Amended services between Slough and Reading West / Tilehurst from Monday 29 December to Friday 2 January
Amended services between Reading and Basingstoke / Westbury on Saturday 27 and Sunday 28 December 2014
Amended First Great Western services on Monday 22 and Tuesday 23 December 2014
Buses replace trains between Guildford and Reading until 08:30 on Sunday 21 December 2014
Amended service to and from London Paddington from 17:00 Wednesday 24 to Sunday 28 December 2014
Amended service to and from London Paddington on Saturday 20 and Sunday 21 December 2014
Amended service between Reading and Basingstoke / Bedwyn on Saturday 20 and Sunday 21 December 2014
Amended service between Swindon and Westbury on Saturday 20 and Sunday 21 December 2014
Amended First Great Western services from Monday 15 to Friday 19 December 2014
Amended service between Swindon and Westbury on Saturday 13 and Sunday 14 December 2014
Amended service to and from London Paddington on Saturday 13 and Sunday 14 December 2014
Amended service between Reading and Basingstoke / Bedwyn on Saturday 13 and Sunday 14 December 2014
Amended service between Cheltenham Spa and Bristol Temple Meads until 15:40 on Sunday 14 December 2014
Amended service between Salisbury and Redbridge / Eastleigh from 23:00 on Saturday 13 and all day on Sunday 14 December 2014
Amended service in the Havant area between 00:45 and 10:40 on Sunday 14 December 2014
Buses replace trains between Plymouth and Liskeard on Sunday 14 December 2014
Amended service between Chichester and Ford on Sunday 7 December
Amended First Great Western services each night from Monday 8 to Thursday 11 December 2014
Amended service between Reading and Westbury / Bristol Parkway on Saturday 6 and Sunday 7 December 2014
Amended First Great Western services to and from London Paddington on Saturday 6 and Sunday 7 December 2014
Buses replace trains between Plymouth and Liskeard on Saturday 6 and Sunday 7 December 2014
Buses replace trains between Havant and Barnham on 30 November 2014
Amended service between Reading and Oxford on Sunday 30 November 2014
Trains will not call at Pangbourne between 21:30 and midnight on Monday 1 and Tuesday 2 December 2014
Amended service to and from London Paddington on Saturday 29 November 2014
Buses replace trains between Plymouth and Liskeard on Saturday 29 and Sunday 30 November 2014
Amended First Great Western services each night from Monday 24 to Friday 28 November 2014
Amended service between East Croydon / Reading and Gatwick Airport from 23:30 on Saturday 22 until 04:00 Monday 24 November 2014
Amended service to and from London Paddington on Saturday 22 and Sunday 23 November 2014
Amended timetable between Reading and Bristol Parkway / Newport until 19:30 on Sunday 16 November 2014
Amended First Great Western services from Monday 17 to Friday 21 November 2014
Amended service between London Paddington and Reading on Saturday 15 and Sunday 16 November 2014
Amended service between Reading and Didcot Parkway until 11:15 on Sunday 16 November 2014
Amended First Great Western services from Monday 10 to Friday 14 November 2014
Buses replace trains between Barnham / Littlehampton and Brighton on Sunday 9 November 2014
Buses replace trains between Ledbury and Hereford on Sunday 9 November 2014
Buses replace trains between Truro and Falmouth Docks on Sunday 9 November 2014
Amended service between Reading and Didcot Parkway from 23:15 on Saturday 8 until 08:45 on Sunday 9 November 2014
Amended service between London Paddington and Reading on Saturday 8 and Sunday 9 November 2014
Buses replace trains between Brighton and Worthing on Saturday 8 November 2014
Amended service in the Redhill area on Sunday 9 November 2014
Amended service to and from Penzance from Saturday 8 to Sunday 23 November 2014
Amended First Great Western services from Monday 3 to Friday 7 November 2014
Buses replace trains between Arundel / Angmering and Barnham / Littlehampton on Sunday 2 November 2014
Amended service between Birmingham / Worcester Shrub Hill and Hereford on Sunday 2 November 2014
Amended service between London Paddington and Reading from Saturday 1 November until 07:00 on Sunday 2 November 2014
Amended service between Reading and Oxford from 23:30 on Saturday 1 until 11:30 Sunday 2 November 2014
Buses replace trains between Reading and Bedwyn on Saturday 1 November 2014
Amended service between Didcot Parkway and Reading from 23:00 on Saturday 1 until 09:30 Sunday 2 November 2014
Buses replace trains between Guildford and Gatwick Airport on Saturday 1 and Sunday 2 November 2014
Amended First Great Western services from Monday 27 to Friday 31 October 2014
Buses replace trains between Bristol Parkway and Newport on Saturday 25 and Sunday 26 October 2014
Amended service between London Paddington and Reading on Saturday 25 and Sunday 26 October 2014
No trains calling at Pangbourne from 23:00 Saturday 25 to 09:30 on Sunday 26 October 2014
Buses replace trains between Great Malvern / Ledbury and Hereford on Saturday 25 and Sunday 26 October 2014
Amended First Great Western services from Monday 20 to Friday 24 October 2014
Overnight engineering work between West Ealing and Hanwell from 21:30 to 05:00 each night Monday to Thursday from 11 February 2013 to 05:00 Friday 26 December 2014