First Great Western (GW)

25/03/2015 11:49:17
http://www.firstgreatwestern.co.uk

Information last updated 31 March 2015 19:10

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
01793 499516 
Address
First Great Western
Milford House, 1 Milford Street
Swindon

SN1 1HL
Email address
fgwfeedback@firstgroup.com  
Network map
Download network map First Great Western map PDF

Support & information

Customer services
-
Primary Phone
03457000125
Fax
0845 600 8363
Textphone number
0800 294 9209 (For customers with hearing impairments)
Address
First Great Western - Customer Relations
FREEPOST RSKT-AHAZ-SLRH
Plymouth

PL4 6AB
Web address
First Great Western - Customer Services
Email address
fgwfeedback@firstgroup.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property

 

Phone
03457000125
Address
-
-
-

-
Web address
First Great Western - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday to Sunday - 09:00 - 17:00 

Assisted Travel

 

Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Address
First Great Western
Freepost SWB40576

PL4 6ZZ
Web address
First Great Western - Assisted Travel
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

Monday to Friday - 07:00 - 22:00

Saturday to Sunday - 08:00 - 19:00 

Group Travel

 

Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended First Great Western trains between Didcot Parkway and Swindon / Oxford on Saturday 11 and Sunday 12 July
Amended First Great Western services from Monday 13 to Friday 17 July
Amended First Great Western services from Monday 6 to Friday 10 July
Amended services between Eastleigh/Southampton Central and Brighton/Portsmouth Harbour on Sunday 5 July
Amended service between London Paddington and Oxford/Swindon on Saturday 4 and Sunday 5 July
Amended First Great Western services from Monday 29 June to Friday 3 July
Buses replace trains between Reading and Guildford each night from Monday 18 to Thursday 21 May
Amended First Great Western services to and from London Paddington from 21:30 on Saturday 27 and all day on Sunday 28 June
Amended First Great Western services from Monday 22 to Friday 26 June
Buses replace trains between Newport and Cardiff Central on Saturday 27 and Sunday 28 June
Amended trains between Swansea and Cardiff Central until 08:50 Sunday 21 June
Amended First Great Western trains between Didcot Parkway and Swindon / Oxford on Saturday 20 and Sunday 21 June
Amended services to / from London Paddington from 23:00 Saturday 20 and all day Sunday 21 June
Amended First Great Western services from Monday 15 to Friday 19 June
Amended service between Barnt Green/Worcester Shrub Hill and Cheltenham Spa on Sunday 14 June
Amended 23:33 London Paddington to Oxford on Saturday 13 June
Amended service between Reading and Newbury/Oxford on Sunday 14 June
Amended First Great Western services from Monday 8 to Friday 12 June
Buses replace trains between Birmingham New Street / Redditch / Worcester Shrub Hill and Cheltenham Spa on Sunday 7 June
Buses replace trains between Swindon and Bath Spa / Westbury on Sunday 7 June
Revised services between Cardiff Central and Newport / Ebbw Vale Town on Sunday 7 June
Amended service between London Paddington and Reading / Oxford from 23:30 on Saturday 6 and all day on Sunday 7 June
No trains at Burnham or Taplow until 06:30 on Saturday 6 June
Buses replace trains between Reading and Basingstoke until 08:10 on Sunday 7 June
Amended service in the Portsmouth area until 16:00 on Sunday 7 June
Amended First Great Western services from Monday 1 to Friday 5 June
Revised services between Cardiff Central and Newport / Ebbw Vale Parkway on Sunday 31 May
Buses replace trains between Swindon and Bath Spa / Westbury on Sunday 31 May
Amended First Great Western services from / to London Paddington on Sunday 31 May
Buses replace trains between Reading and Basingstoke until 09:20 on Sunday 31 May
Amended service to and from Burnham and Taplow from 22:30 Saturday 30 and all day Sunday 31 May
Amended services between Reading and Didcot Parkway / Oxford on Saturday 30 and Sunday 31 May
Amended First Great Western services from Monday 25 to Friday 29 May
CANCELLED - Engineering work between Swindon and Bristol Parkway from Tuesday 26 to Thursday 28 May
Amended service between Newport and Cardiff from Saturday 23 to Monday 25 May
Amended service between Didcot Parkway and Bath Spa/Bristol Parkway/Kemble on Saturday 23 and Sunday 24 May
Buses replace trains between Oxford / Banbury and Leamington Spa on Sunday 24 May
Amended service between Reading and Oxford from 23:00 on Saturday 23 to 09:05 on Sunday 24 May
Amended service to and from Burnham and Taplow from 22:30 Saturday 23 and all day Sunday 24 May
Amended First Great Western services from Monday 18 to Friday 22 May
Amended service in the Gatwick Airport area on Sunday 17 May
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 17 May
Amended service between London Paddington and Reading on Sunday 17 May
Amended service between Swindon and Bristol Parkway / Bath Spa on Saturday 16 and Sunday 17 May
Amended First Great Western services from Monday 11 to Thursday 14 May
Amedned services between Ash and Gomshall on Sunday 10 May
Buses replace trains between Worthing and Brighton on Saturday 9 and Sunday 10 May
Amended services between Reading and Didcot Parkway / Basingstoke on Saturday 9 and Sunday 10 May
Amended services between Cholsey and Appleford from approximately 21:30 on Saturday 9 and all day Sunday 10 May
Amended services between London Paddington and Reading on Saturday 9 and Sunday 10 May
Amended First Great Western services from Monday 4 to Friday 8 May
Amended service between London Paddington and Reading from Saturday 2 to Monday 4 May
Amended First Great Western services from Monday 27 to Friday 1 May
Buses replace trains between Maidenhead, Twyford and Reading from 00:30 to 02:00 every Sunday morning until 10 May
Buses replace trains between Oxford and Didcot Parkway from 23:00 every Sunday to 04:30 on Monday morning until 11 May