First Great Western (GW)
Information last updated 9 February 2010 12:23
Company information
- Company name
- First Great Western
- Managing director
- Mark Hopwood
- Head office
- Head Office Milford House 1 Milford Street Swindon SN1 1HL 08457 000 125
- Network map
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Download network map
Support & information
- Customer Services
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Monday-Sunday 07:00-22:00 - Primary Phone Number 08457 000 125 - Fax Number 0845 600 8363 - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209 - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ - Web Address www.firstgreatwestern.co.uk/contactus - Email Address fgwfeedback@firstgroup.com - Lost Property
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Monday-Friday 08:00-20:00 Weekend 09:00-17:00 - Primary Phone Number 08457 000 125 - Note Our Lost Property Helpline keeps an inventory of all lost property items and will contact our offices to query further details about a specific item.
The more information you can give about an item, and when and where it was lost, the easier it will be to trace.
- Assisted Travel
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Monday-Friday 08:00-22:00 Weekend 09:00-22:00 - Primary Phone Number 0800 197 1329 - Minicom/Textphone (For customers with hearing impairments) 18001 0800 197 1329 - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ - Note - Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
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Monday-Friday 07:00-22:00 Weekend 08:00-19:00 - Primary Phone Number 08457 000 125 - Web Address www.firstgreatwestern.co.uk - Note Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
- Group Travel
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Monday-Sunday 07:00-22:00 - Primary Phone Number 08457 413 777 - Seat Reservations
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Monday-Sunday 07:00-22:00 - Primary Phone Number 08457 000 125 - Penalty Fares Note
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You must always have a valid ticket to travel on First Great Western trains because anyone who deliberately avoids paying their fare, risks prosecution. If you board any of our trains without a ticket, at a station where ticket buying services are available, you may be charged the full Single or Return fare relevant to your journey, or be reported for prosecution, or receive a penalty fare (if travelling from a station within the penalty fares zone). From 31 March 2007 the Penalty Fares zones will be extended.To view the new zones visit the First Great Western website, www.firstgreatwestern.co.uk.
Onboard facilities
- Cycle Policy
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Yes - Note Cycles are carried free of charge. However, space can be limited, and there are restrictions on carrying cycles on busy high speed and commuter services.
Please note that a maximum of two cycles can be carried on local services (two or four carriage diesel trains) at peak times in an area bounded by Weston-super-Mare, Bristol Parkway and Bath Spa. The peak times are Monday to Friday between 0730 and 0900, and 1630 to 1830.
On peak services to/from London Paddington, cycle reservations are essential for:
- All First Great Western high-speed services which arrive at London Paddington between 07.00 and 10:00, Monday to Friday or depart from London Paddington between 15.00 and 19.00 Monday to Friday
Cycles may not be conveyed on services operated by Class 165 / 166 “Turbo” trains which:
- Arrive at London Paddington between 07.45 and 09.45, Monday to Friday
- Depart from London Paddington between 16.30 and 18:30, Monday to Friday
Cycle reservations can be made at any railway station with a staffed ticket office. We suggest that you reserve your cycle space when you buy your travel ticket.
Alternatively, call 08457 000 125 any day between 0700 and 2200 to reserve (calls may be monitored).
- Telephones
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Engineering work
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- Overnight engineering work affecting First Great Western services from Monday 24 until Friday 28 May 2010
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- Engineering work between Cheltenham Spa and Bristol Parkway on Sunday 23 May 2010
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- Engineering work between Bristol Temple Meads and Bath Spa until 17:45 on Sunday 23 May 2010
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- Engineering work between Barnham and Havant on Sunday 23 May 2010
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- Engineering work between Oxford and Reading on Saturday 22 and Sunday 23 May 2010
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- Engineering work between Hereford / Ledbury and Shrewsbury from 19:30 on Saturday 22 May and all day on Sunday 23 May 2010
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- Late night engineering work between Reading and Didcot Parkway on Saturday 22 and on Sunday 23 May 2010
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- Overnight engineering work affecting First Great western services from 23:30 on Saturday 22 until 08:30 on Sunday 23 May 2010
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- Overnight engineering work affecting First Great Western from Monday 17 until Friday 21 May 2010
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- Engineering work between Cheltenham Spa and Worcester Shrub Hill on Sunday 16 May 2010
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- Engineering work between Swindon and Bath Spa on Sunday 16 May 2010
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- Engineering work between Neath and Swansea until 08:50 on Sunday 16 May 2010
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- Engineering work between Reading and Didcot Parkway from 23:10 Saturday 15 and on Sunday 16 May 2010
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- Engineering work between Oxford and Banbury / Bicester Town from 23:00 on Saturday 15 May until 11:45 on Sunday 16 May 2010
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- Engineering work between Ascot / Guildford and Reading on Saturday 15 and Sunday 16 May 2010
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- Late night engineering work between Didcot Parkway and Oxford on Saturday 15 May 2010
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- Engineering work between Langley and Maidenhead between on Saturday 15 May and until 08:45 Sunday 16 May 2010
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- Overnight engineering work affecting First Great Western services from Monday 10 until Friday 14 May 2010
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- Engineering work between Brighton and Worthing on Sunday 9 May 2010
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- Engineering work between Reading and Theale until 08:30 on Sunday 9 May 2010
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- Engineering work between Cheltenham Spa and Worcester Shrub Hill on Sunday 9 May 2010
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- Engineering work between Reading and Basingstoke until 08:30 on Sunday 9 May 2010
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- Engineering work between Swindon and Bath Spa / Bristol Parkway on Sunday 9 May 2010
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- Engineering work between Westbury and Salisbury from 22:50 on Sunday 9 May 2010
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- Late night engineering work between Bristol Temple Meads and Taunton on Sunday 9 May 2010
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- Engineering work between Ascot / Guildford and Reading on Saturday 8 and Sunday 9 May 2010
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- Overnight engineering work between Reading and Didcot Parkway each evening on Saturday 8 and Sunday 9 May 2010
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- Overnight engineering work between Southall and Maidenhead from 23:30 Saturday 8 until 08:45 Sunday 9 May 2010
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- Engineering work between Cheltenham Spa and Worcester Shrub Hill on Sunday 2 May 2010
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- Engineering work between Swansea and Llanelli on Sunday 2 May 2010
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- Late evening engineering work between Redhill and Gatwick Airport from 23:30 on Saturday 1 May 2010
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- Engineering work between Swindon and Bath Spa / Bristol Parkway from Saturday 1 to Monday 3 May 2010
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- Engineering work between Southall and Maidenhead from 23:30 on Saturday 1 until 08:45 on Sunday 2 May 2010
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- Engineering work between Reading and Didcot Parkway from 23:30 on Saturday 1 until 05:15 on Monday 3 May 2010
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- Overnight engineering work affecting First Great Western services each night from Monday 26 to Friday 30 April 2010
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- Engineering work between Reading and Basingstoke on Sunday 25 April 2010
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- Engineering work between Reading and Bedwyn on Sunday 25 April 2010
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- Engineering work between London Paddington and Ealing Broadway on Sunday 25 April 2010
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- Engineering work between Cheltenham Spa and Worcester Shrub Hill on Sunday 25 April 2010
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- Engineering work between Redhill and Gatwick Airport from 23:30 on Saturday 24 and all day Sunday 25 April 2010
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- Engineering work between Swansea and Milford Haven from 22:30 on Saturday 24 and all day on Sunday 25 April 2010
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- Overnight engineering work affecting First Great Western services until 08:30 on Sunday 25 April 2010
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- Overnight engineering work affecting First Great Western services from Monday 19 to Friday 23 April 2010
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- Engineering work between Oxford and Bicester Town from 09:30 until 12:00 on Sunday 18 April 2010
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- Engineering work between Westbury and Taunton on Sunday 18 April 2010
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- Engineering work between Didcot Parkway and Swindon from 22:30 on Sunday 18 April 2010
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- Engineering work between London Paddington and Ealing Broadway on Sunday 18 April 2010
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- Engineering work between Worcester Shrub Hill / Barnt Green and Cheltenham Spa on Sunday 18 April 2010
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- Engineering work between Langley and Maidenhead until 06:00 on Saturday 17 April 2010
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- Engineering work in the Redhill area from 23:00 on Saturday 17 and all day on Sunday 18 April 2010
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- Engineering work between Reading and Didcot Parkway on Saturday 17 and Sunday 18 April 2010
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- Overnight engineering work affecting First Great Western services from Monday 12 April until Friday 16 April 2010
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- Engineering work between Cheltenham Spa and Worcester Shrub Hill on Sunday 11 April 2010
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- Engineering work between Reading and Theale from 00:35 to 08:35 on Sunday 11 April 2010
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- Engineering work between Bath Spa and Westbury on Sunday 11 April 2010
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- Engineering work between Reading and Basingstoke until 08:30 on Sunday 11 April 2010
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- Engineering work between London Paddington and Southall until 08:45 on Sunday 11 April 2010
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- Engineering work between Reading and Didcot Parkway on Saturday 10 and Sunday 11 April 2010
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- Engineering work between Cheltenham Spa and Worcester Shrub Hill on Sunday 4 April 2010
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- Engineering work between Pembrey & Burry Port and Carmarthen from 22:30 on Saturday 3 and all day on Sunday 4 April 2010
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- Engineering work affecting First Great Western services on Saturday 3 and Sunday 4 April 2010
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- Overnight engineering work affecting First Great Western services from Monday 29 March until Friday 2 April 2010
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- Early morning engineering work between Reading and Basingstoke on Sunday 28 March
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- Engineering work between Bridgend and Swansea until 08:50 on Sunday 28 March 2010
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- Engineering work between Chippenham and Bristol Temple Meads until 15:30 on Sunday 28 March 2010
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- Engineering work between Reigate / Purley and Earlswood / Edenbridge on Sunday 28 March 2010
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- Engineering work between Ford and Chichester on Sunday 28 March 2010
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- Engineering work between Exeter St Davids and Plymouth from 23:05 on Saturday 27 until 12:00 on Sunday 28 March 2010
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- Engineering work between Reading and Westbury from 23:30 on Saturday 27 until 12:30 on Sunday 28 March 2010
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- Engineering work between Severn Tunnel Junction and Patchway from 22:45 on Saturday 27 until 10:40 on Sunday 28 March 2010
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- Overnight engineering work affecting First Great Western services each evening from Monday 22 until Friday 26 March 2010
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- Engineering work between Cardiff Central and Fishguard Harbour on Sunday 21 March 2010
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- Engineering work between Chippenham and Bristol Temple Meads until 15:30 on Sunday 21 March 2010
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- Engineering work between Wokingham and Guildford on Sunday 21 March 2010
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- Engineering work between Reading and Didcot Parkway from 07:10 until 09:40 on Sunday 21 March 2010
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- Engineering work between Reading and Westbury until 12:30 on Sunday 21 March 2010
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- Late night engineering work affecting First Great Western services on Sunday 21 March 2010
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- Engineering work between Reading and Basingstoke until 08:30 on Sunday 21 March 2010
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- Engineering work between Exeter and Plymouth from 21:40 on Saturday 20 until 13:20 on Sunday 21 March 2010
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- Overnight engineering work between Langley and Maidenhead until 06:00 on Saturday 20 March 2010
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- Overnight engineering work between Southall and Maidenhead from 23:30 on Saturday 20 until 08:45 on Sunday 21 March 2010
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- Engineering work between Severn Tunnel Junction and Patchway from 22:45 on Saturday 20 until 10:40 on Sunday 21 March 2010
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- Late night engineering work affecting First Great Western services from Monday 15 until Friday 19 March 2010
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- Engineering work between Reading and Westbury until 12:30 on Sunday 14 March 2010
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- Engineering work between Eastleigh and Portsmouth Harbour from 18:40 on Saturday 13 and all day Sunday 14 March 2010
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- Engineering work between Newport and Severn Tunnel Junction on Saturday 13 and Sunday 14 March 2010
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- Engineering work between Exeter St Davids and Plymouth on Saturday 13 and Sunday 14 March 2010
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- Engineering work between Wokingham and Guildford on Saturday 13 and Sunday 14 March 2010
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- Engineering work affecting First Great Western services on Saturday 13 and Sunday 14 March 2010
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- Engineering work between Exeter St Davids and Barnstaple from Monday 8 to 15:15 on Friday 12 March 2010
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- Engineering work between Havant and Portsmouth Harbour until 16:00 on Sunday 7 March 2010
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- Engineering work between Wokingham and Guildford on Sunday 7 March 2010
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- Engineering work between Reading and Didcot Parkway from 07:10 until 09:40 on Sunday 7 March 2010
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- Overnight engineering work affecting First Great Western services on Sunday 7 March 2010
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- Engineering work between Reading and Basingstoke until 08:30 on Sunday 7 March 2010
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- Engineering work between Severn Tunnel Junction and Patchway from 22:45 on Saturday 6 until 10:40 on Sunday 7 March 2010
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- CANCELLED engineering work between Exeter St Davids and Barnstaple on Saturday 6 and Sunday 7 March 2010
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- Engineering work between Exeter St Davids and Plymouth from 21:40 Saturday 6 until 13:20 Sunday 7 March 2010
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- Late night engineering work between Slough and Reading from Monday 1 until Friday 5 March 2010
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- Engineering work between Severn Tunnel Junction and Cardiff Central on Sunday 23 August 2009
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- Overnight engineering work affecting First Great Western services until 08:30 on Sunday 23 August 2009
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- Engineering work between Twyford and Appleford from 22:45 on Saturday 22 until 20:00 on Sunday 23 August 2009
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- Engineering work affecting First Great Western services from Monday 17 until Friday 21 August 2009
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- Overnight engineering work affecting First Great Western from Monday 10 to Friday 14 August 2009
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- Engineering work affecting First Great Western on Saturday 8 and Sunday 9 August 2009
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- Engineering work between Chippenham and Trowbridge on Saturday 8 and Sunday 9 August 2009
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- Overnight engineering work affecting First Great Western services from Monday 3 until Friday 7 August 2009
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- Engineering work between Cardiff Central and Newport on Sunday 2 August 2009
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- Engineering work between Bristol Temple Meads and Taunton from 22:35 on Sunday 2 August 2009
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- Engineering work between Maidenhead and Furze Platt from 16:15 on Sunday 2 August 2009
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- CANCELLED Engineering work between Warminster and Salisbury on Sunday 2 August 2009
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- Engineering work between Slough and Twyford on Sunday 2 August 2009
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- Engineering work between Redhill and Purley / Reigate from 23:30 Saturday 1 until 06:10 on Sunday 2 August 2009
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- Engineering work affecting First Great Western services from Monday 27 to Friday 31 July 2009
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- Overnight engineering work on Sundays between Didcot Parkway and Oxford from Sunday 26 July until 04:30 on Monday 10 August 2009
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- Engineering work between Cardiff Central and Newport on Sunday 26 July 2009
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- Overnight engineering work affecting First Great Western services from Monday 20 until Friday 24 July 2009
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- Engineering work between Newport and Severn Tunnel Junction on Sunday 19 July
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- Engineering work between Maidenhead and Reading from 20:30 on Saturday 18 and all day on Sunday 19 July 2009
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- Engineering work affecting First Great Western services from Monday 13 to Thursday 16 July 2009
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- Engineering work between Didcot Parkway and Swindon on Sunday 12 July 2009
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- Engineering work affecting First Great Western services on Saturday 11 and Sunday 12 July 2009
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- Engineering work between Cardiff Central and Newport on Saturday 11 and Sunday 12 July 2009
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- Overnight engineering work affecting First Great Western services from Monday 6 until Friday 10 July 2009
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- Overnight engineering work on Sundays between Didcot Parkway and Oxford from Sunday 28 June until 04:30 on Monday 13 July 2009

