First Great Western (GW)

17/12/2014 13:43:59
http://www.firstgreatwestern.co.uk

Information last updated 17 December 2014 13:44

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
01793 499516 
Address
First Great Western
Milford House, 1 Milford Street
Swindon

SN1 1HL
Email address
fgwfeedback@firstgroup.com  
Network map
Download network map First Great Western map PDF

Support & information

Customer services
-
Primary Phone
03457000125
Fax
0845 600 8363
Textphone number
0800 294 9209 (For customers with hearing impairments)
Address
First Great Western - Customer Relations
FREEPOST RSKT-AHAZ-SLRH
Plymouth

PL4 6AB
Web address
First Great Western - Customer Services
Email address
fgwfeedback@firstgroup.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property

 

Phone
03457000125
Address
-
-
-

-
Web address
First Great Western - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday to Sunday - 09:00 - 17:00 

Assisted Travel

 

Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Address
First Great Western
Freepost SWB40576

PL4 6ZZ
Web address
First Great Western - Assisted Travel
Note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

Monday to Friday - 07:00 - 22:00

Saturday to Sunday - 08:00 - 19:00 

Group Travel

 

Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Exeter St Davids and Plymouth from 04:00 on Saturday 7 March until 10:00 on Sunday 8 March 2014
No trains calling at Burnham from 22:15 on Saturday 7 March 2015
Amended First Great Western services from Monday 9 to Friday 13 March 2015
Amended service between Reading and Newbury from 22:00 on Sunday 1 March 2015
Amended 22:37 London Paddington to Bristol Temple Meads on Sunday 1 March 2015
Amended 08:10 Swansea to London Paddington on Sunday 1 March 2015
Amended service between Highbridge & Burnham / Castle Cary and Taunton on Sunday 1 March 2015
No First Great Western service between Reigate and Gatwick Airport from 23:30 on Saturday 28 February and on Sunday 1 March 2015
Buses replace trains between Portsmouth Harbour and Portsmouth & Southsea from 23:30 on Saturday 28 February until 10:30 on Sunday 1 March 2015
Amended service between Reading and Didcot Parkway from 21:30 on Saturday 28 February until Sunday 1 March 2015
Amended service to and from London Paddington on Saturday 28 February and Sunday 1 March 2015
Amended First Great Western services each night from Monday 2 to Thursday 5 March 2015
Buses replace trains between Swansea and Carmarthen until 16:30 Sunday 22 February 2015
Amended First Great Western services from Monday 23 to Friday 27 February 2015
No trains between Swindon / Westbury and Bristol Temple Meads from 23:00 Sunday 22 February 2015
Amended service to and from London Paddington on Saturday 21 and Sunday 22 February 2015
Amended service between Highbridge & Burnham / Castle Cary and Taunton on Sunday 22 February 2015
Amended service between London Paddington and Reading from Wednesday 31 December 2014 to Friday 2 January 2015
Buses replace trains between Reading and Wokingham until 07:30 on Sunday 15 February 2015
Buses replace trains between Barnham and Havant / Bognor Regis on Sunday 15 February 2015
No First Great Western service between Swansea and Carmarthen on Saturday 14 February 2015
Buses replace trains between Swansea and Carmarthen on Sunday 15 February 2015
No trains at Burnham or Taplow until 06:30 on Saturday 14 February 2015
Amended service between Highbridge & Burnham / Castle Cary and Taunton on Saturday 14 and Sunday 15 February 2015
Buses replace trains between Salisbury and Romsey on Sunday 15 February 2015
Amended 20:28 Swansea to Swindon from Monday 16 to Wednesday 18 February 2015
Amended First Great Western Night Riviera Sleeper services on Friday 13 February 2015
Buses replace trains between Cardiff Central and Swansea on Sunday 8 February 2015
Amended service between Reading West and Newbury from 22:10 on Sunday 8 February 2015
No trains calling at Burnham from 22:15 on Sunday 8 February 2015
Buses replace trains between Salisbury and Romsey on Sunday 8 February 2015
Amended First Great Western services from Monday 9 to Friday 13 February 2015
Amended service between Highbridge & Burnham / Castle Cary and Taunton on Saturday 7 and Sunday 8 February 2015
Amended First Great Western Night Riviera Sleeper services on Friday 6 February 2014
No trains calling at Burnham and Taplow from approximately 22:15 on Sunday 1 February 2015
Amended service between Reading West and Newbury from 22:10 on Sunday 1 February 2015
Amended service to and from London Paddington on Saturday 31 January and until 08:35 on Sunday 1 February 2015
Amended First Great Western services from Monday 2 to Friday 6 February 2015
Buses replace trains between Cardiff Central and Swansea on Sunday 1 February 2015
Buses replace trains between Oxford and Hanborough / Banbury on Sunday 1 February 2015
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 31 January and Sunday 1 February 2015
Buses replace trains between Romsey and Salisbury from approximately 19:30 on Saturday 31 January and all day on Sunday 1 February 2015
Buses replace trains between Guildford and Redhill on Sunday 25 January 2015
Buses replace trains between Newton Abbot and Paignton on Sunday 25 January 2015
Amended First Great Western services from Monday 26 to Friday 30 January 2015
Buses replace trains between Didcot Parkway and Oxford on Sunday 25 January 2015
Amended services between Reading and Reading West on Saturday 24 and Sunday 25 January 2015
Amended service to and from London Paddington on Saturday 24 January 2015
Buses replace trains between Yeovil Pen Mill and Weymouth on Saturday 24 and Sunday 25 January 2015
No trains between Falmouth Town and Falmouth Docks on Saturday 24 and Sunday 25 January 2015
Buses replace trains between Romsey and Salisbury on Saturday 24 and Sunday 25 January 2015
Amended First Great Western services from Monday 19 to Friday 23 January 2015
Buses replace trains between Romsey and Salisbury on Sunday 18 January 2015
Buses replace trains between Yeovil Pen Mill and Weymouth on Sunday 18 January
Amended service between Reading West and Newbury from 22:10 on Sunday 18 January 2015
No trains calling at Burnham and Taplow until after 06:00 on Saturday 17 January 2015
Buses replace trains between Didcot Parkway and Oxford from 23:45 on Saturday 17 and all day Sunday 18 January 2015
Buses replace trains between Reading and Bracknell / Guildford on Sunday 18 January 2015
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 17 and Sunday 18 January 2015
Buses replace trains between Bridgend and Swansea on Sunday 18 January 2015
Amended service between Reading West and Newbury from 22:10 on Sunday 11 January 2015
Buses replace trains between Bridgend and Swansea on Sunday 11 January 2015
Buses replace trains between Oxford and Didcot Parkway on Sunday 11 January 2015
Amended service to and from London Paddington on Saturday 10 and until 08:35 on Sunday 11 January 2015
Amended First Great Western services from Monday 12 to Friday 16 December 2014
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 10 and Sunday 11 January 2015
Buses replace trains between St Erth and St Ives on Saturday 10 and Sunday 11 January 2015
Amended First Great Western services from Monday 5 to Friday 9 January 2015
Amended service at Burnham from 01:45 on Sunday 4 January 2015
No trains at Pangbourne from 12:40 on Sunday 4 January 2015
Buses replace trains between Brighton and Barnham / Littlehampton on Sunday 4 January 2015
Buses replace trains between Reading and Reading West on Saturday 3 January 2015
Amended timetable to / from London Paddington on Saturday 3 January 2015
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 3 and Sunday 4 January 2015
Buses replace trains between Reading / Aldershot and Guildford until 12:25 on Sunday 4 January 2015
Buses replace trains between Oxford and Didcot Parkway on Sunday 4 January 2015
Amended services between Reading and Basingstoke / Westbury from Saturday 27 December 2014 to Friday 2 January 2015
Amended First Great Western services on Monday 22 and Tuesday 23 December 2014
Buses replace trains between Guildford and Reading until 08:30 on Sunday 21 December 2014
Amended service to and from London Paddington from 17:00 Wednesday 24 to Sunday 28 December 2014
Amended service to and from London Paddington on Saturday 20 and Sunday 21 December 2014
Amended service between Reading and Basingstoke / Bedwyn on Saturday 20 and Sunday 21 December 2014
Amended First Great Western services from Monday 15 to Friday 19 December 2014
Amended service between Swindon and Westbury on Saturday 13 and Sunday 14 December 2014
Amended service to and from London Paddington on Saturday 13 and Sunday 14 December 2014
Amended service between Reading and Basingstoke / Bedwyn on Saturday 13 and Sunday 14 December 2014
Amended service between Cheltenham Spa and Bristol Temple Meads until 15:40 on Sunday 14 December 2014
Amended service between Salisbury and Redbridge / Eastleigh from 23:00 on Saturday 13 and all day on Sunday 14 December 2014
Amended service in the Havant area between 00:45 and 10:40 on Sunday 14 December 2014
Buses replace trains between Plymouth and Liskeard on Sunday 14 December 2014
Amended First Great Western services each night from Monday 8 to Thursday 11 December 2014
Amended service between Reading and Westbury / Bristol Parkway on Saturday 6 and Sunday 7 December 2014
Amended First Great Western services to and from London Paddington on Saturday 6 and Sunday 7 December 2014
Buses replace trains between Plymouth and Liskeard on Saturday 6 and Sunday 7 December 2014
Overnight engineering work between West Ealing and Hanwell from 21:30 to 05:00 each night Monday to Thursday from 11 February 2013 to 05:00 Friday 26 December 2014