Great Western Railway (GW)

21/09/2016 09:37:05
http://www.gwr.com

Information last updated 14 May 2017 09:29

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWRfeedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended Great Western Railway services from Monday 14 to Friday 18 August
Amended service between Redhill and Gatwick Airport on Sunday 6 August
Amended services between Swindon and Bristol Temple Meads after 22:40 on Sunday 6 August
Amended Great Western Railway services until 08:30 on Sunday 6 August
Amended Great Western Railway service from Swansea to Newport on Saturday 5 August
Amended service at Pangbourne on Saturday 5 and Sunday 6 August
Amended overnight Great Western Railway services from Monday 7 to Friday 11 August
Buses replace overnight trains between Neath and Swansea from Monday 7 to Thursday 10 August
No trains at Burnham or Taplow from 22:15 until the end of service from Monday 31 July to Thursday 3 August
Amended Great Western Railway services from Monday 31 July to Friday 4 August
Amended 08:10 Swansea to London Paddington service on Sunday 16 July
Amended 21:37 London Paddington to Swansea on Sunday 30 July
Amended Great Western Railway services until 08:45 on Sunday 30 July
Amended 03:59 Swansea to London Paddington service on Saturday 29 July
Amended service at Burnham and Taplow on Saturday 29 and Sunday 30 July
No trains at Pangbourne after 21:15 on Sunday 30 July
Amended 23:09 Bristol Temple Meads to Frome service on Saturday 29 July
Amended services between Swindon and Bath Spa after 22:00 on Sunday 23 July
Amended services from London Paddington until 08:15 on Sunday 23 July
No trains at Pangbourne after 21:15 on Sunday 23 July
Amended 07:58 London Paddington to Reading service on Sunday 4 June
Buses replace trains between Didcot Parkway, Oxford and Banbury from Saturday 22 to Sunday 30 July
Amended Great Western Railway services from Monday 24 to Friday 28 July
Revised overnight service between Westbury and Bristol Temple Meads from Monday 24 July to Thursday 27 July
Revised late evening service between Slough and Reading from Monday 24 July to Thursday 27 July
Amended service from Bristol Temple Meads to Cardiff Central service until 10:00 on Sunday 16 July
Buses replace trains between Chippenham and Westbury on Sunday 16 July
Amended service Great Western Railway service to and from London Paddington until 08:30 on Sunday 16 July
Revised service between Slough and Reading from 23:30 on Saturday 22 July and all day on Sunday 23 July
Amended late night Great Western Railway services from Monday 17 to Friday 21 July
Reduced late night / early morning service at Pangbourne on Saturday 15 and Sunday 16 July
Buses replace trains between Cardiff Central and Bridgend via Barry until 09:25 on Sunday 16 July
Amended 04:12 Didcot Parkway to London Paddington service on Monday 17 July
Retimed train service between London Paddington and Twyford until 07.55 Sunday 9 July
Amended early morning Great Western Railway trains on Sunday 9 July
Amended 23:09 Bristol Temple Meads to Frome service on Saturday 8 July
No trains at Pangbourne after 23:45 on Friday 14 July
Amended Great Western Railway services from Monday 10 to Friday 14 July
Amended service between Reading and Basingstoke / Newbury from Saturday 8 until Sunday 16 July
Amended service between Swindon and Chippenham from Saturday 8 to Sunday 16 July
No trains at Pangbourne from 21:30 until 05:30 from Monday 10 July until Wednesday 12 July
Buses replace trains between Didcot Parkway and Oxford from 23:45 on Saturday 8 and all day on Sunday 9 July
Amended 20:37 and 21:37 London Paddington to Swansea services on Sunday 2 July
Buses replace trains between Reading and Basingstoke until 09:45 Sunday 2 July
Amended service between London Paddington and Reading on Sunday 2 July
Buses replace trains between Reading and Bedwyn until 10:30 on Sunday 2 July
Buses replace trains between Evesham / Cheltenham Spa / Great Malvern and Worcester on Sunday 2 July
Amended Great Western Railway services from Monday 3 to Friday 7 July
Amended 23:30 Evesham to Worcester Shrub Hill service on Saturday 1 July
Reduced service at Burnham and Taplow on Saturday 1 and Sunday 2 July
Amended late night service between Swindon and Bristol Temple Meads on Sunday 25 June
Amended service between Worcester and Cheltenham Spa / Droitwich Spa / Evesham / Hereford on Sunday 25 June
Amended late night service between Evesham and Worcester Shrub Hill on Saturday 24 June
Amended service between London Paddington and Didcot Parkway from 23:30 on Saturday 24 and all day Sunday 25 June
Amended late night service between Reading and Bristol / Bedwyn / Cheltenham Spa from Monday 26 until Thursday 29 June
Amended Great Western Railway services through the Severn Tunnel each night from 23:30 Monday 26 until Friday 30 June
Amended late night service between Bristol Temple Meads and Frome on Monday 26 and Tuesday 27 June
Amended service between London Paddington and Didcot Parkway from Monday 26 until late night on Friday 30 June
Amended early morning service between Truro and Falmouth Docks from Tuesday 20 until Friday 23 June
Amended late night service between Taunton and Exeter St Davids from Tuesday 20 until Thursday 22 June
Amended 23:36 Swindon to Cheltenham Spa service from Monday 19 until Thursday 22 June
Amended late night service to and from London Paddington between Monday 19 and Thursday 22 June
Amended 04.12 Didcot Parkway to London Paddington service on Monday 19 June
Amended 08:10 Swansea to London Paddington service on Sunday 18 June
Amended 08:30 Westbury to Swindon service on Sunday 18 June
Amended service between Cardiff Central and Bridgend via Pontyclun on Sunday 18 June
Buses replace trains between Swindon and Gloucester on Saturday 17 and Sunday 18 June
Amended 20:45 London Paddington to Swansea service on Saturday 17 June
Amended late night service from Westbury to Frome on Saturday 17 June
Amended 23:09 Bristol Temple Meads to Frome on Saturday 17 June
Amended service until 07:55 between London Paddington and Reading on Sunday 18 June
Revised timetable between London Paddington and Slough on Sunday 18 June until 08:30
Reduced night / morning service at Pangbourne on Saturday 17 and Sunday 18 June
Revised nightly service between Bristol Temple Meads and Westbury from Monday 12 June until Thursday 15 June
Revised overnight service between Bridgend and Cardiff Central from Monday 12 June until Thursday 15 June
Revised service Swindon and Bristol Temple Meads / Cheltenham Spa from Monday 12 June until Thursday 15 June
No trains calling at Pangbourne after 21:30 from Monday 12 June to Friday 16 June
Revised 04:00 Oxford to London Paddington service from Monday 12 June until Friday 16 June
Revised timetable between London Paddington and Slough on Sunday 11 June until 08:30
Revised service between Reading and Chippenham on Saturday 10 June and Sunday 11 June
Revised service between East Croydon and Gatwick Airport on Saturday 10 June and Sunday 11 June
Buses replace trains between Bristol Temple Meads and Avonmouth / Severn Beach on Saturday 3 June
Amended midweek Great Western Railway services from Monday 29 May to Friday 2 June
Reduced service to Burnham and Taplow on Saturday 3 and Sunday 4 June
Reduced night / morning service at Pangbourne on Saturday 3 and Sunday 4 June
Amended trains to and from London Paddington on Sunday 28 May
Reduced service to Burnham and Taplow from 23:30 on Saturday 27 and on Sunday 28 May
No trains at Pangbourne from 21:30 on Sunday 28 May
Buses replace trains between Swindon and Bath Spa / Bristol Parkway from Saturday 27 to Monday 29 May
Buses replace trains between Portsmouth Harbour and Havant / Fareham from Saturday 27 until Monday 29 May
Buses replace trains between Reigate and Redhill on Sunday 28 May
Amended service to and from Reading from 22:00 each night Monday 22 to Thursday 25 May
Amended 04:47 Bristol Temple Meads to London Paddington from Tuesday 23 to Friday 26 May
Amended late night service between Reading and Gatwick Airport from Monday 22 to Thursday 25 May
No trains between Cardiff Central and Bridgend via Pencoed after 21:50 each night from Monday 22 until Thursday 25 May
Amended 23:30 London Paddington to Cardiff Central from Monday 22 to Thursday 25 May
Amended early morning service between Reading and Gatwick Airport from Tuesday 23 to Friday 26 May
Amended 00:21 Reading to Newbury service from Tuesday 23 to Friday 26 May
Amended 23:27 Cardiff Central to Bristol Temple Meads service from Monday 22 to Wednesday 24 May