Great Western Railway (GW)

21/09/2016 09:37:05
http://www.gwr.com

Information last updated 23 September 2016 14:11

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWRfeedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended overnight Great Western Railway service from Monday 19 to Friday 23 December
Buses replace trains between Bristol Parkway and Patchway from 23:25 Saturday 17 to 15:35 Sunday 18 December
Amended Great Western Railway service to and from London Paddington on Saturday 17 and Sunday 18 December
Amended service between London Paddington and Slough on Sunday 11 December
Amended service between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 11 December
Amended service between Reading and Oxford on Sunday 11 December
Amended service between Purley / Reigate and Gatwick Airport on Sunday 11 December
Amended service between Bristol Temple Meads and Severn Beach after 19:30 on Saturday 10 and all day Sunday 11 December
Amended overnight Great Western Railway services from Monday 12 to Thursday 15 December
Amended service between Bristol Temple Meads and Frome from 23:45 on Saturday 10 until 11:30 on Sunday 11 December
Amended service to and from London Paddington on Saturday 10 December
Buses replace trains between Swansea and Carmarthen on Sunday 11 December
No trains at Pangbourne from 22:40 Saturday 10 until 10:45 Sunday 11 December
Amended service between Cardiff Central and Newport on Saturday 10 December
Buses replace trains between Oxford and Hanborough / Banbury on Sunday 11 December
Buses replace trains between Eastleigh and Romsey on Saturday 3 and Sunday 4 December
Buses replace trains between Castle Cary and Weymouth on Sunday 4 December
Buses replace trains between North Camp and Shalford on Sunday 4 December until 15:40
Buses replace trains between Clifton Down and Avonmouth / Severn Beach on Saturday 3 and Sunday 4 December
Amended Great Western Railway service to and from London Paddington on Saturday 3 and Sunday 4 December
No trains at Pangbourne from 22:00 on Saturday 3 until 10:30 Sunday 4 December
Amended Great Western Railway services from Monday 5 to Friday 9 December
Reduced overnight service to Burnham and Taplow from Monday 28 November to Thursday 1 December
Amended overnight Great Western Railway services from Monday 28 November to Thursday 1 December
Reduced services at Pangbourne from Monday 28 November to Thursday 1 December
No trains at Pangbourne from 22:40 on Saturday 26 until 10:30 on Sunday 27 November
Buses replace trains between Barnham and Arundel / Angmering on Sunday 20 November
Amended Great Western Railway service to and from London Paddington on Saturday 19 and Sunday 20 November
Amended service between Reading and Bedwyn on Saturday 19 and Sunday 20 November
Amended services between Reading and Gatwick Airport from Monday 21 to Friday 25 November
Buses replace trains between Maidenhead and Marlow on Saturday 19 and Sunday 20 November
Amended late night Great Western Railway services from Monday 21 to Friday 25 November
Amended service to, from and via Basingstoke on Saturday 19 and Sunday 20 October
Amended service between Cheltenham Spa, Worcester and Bromsgrove on Saturday 19 and Sunday 20 November
Amended overnight Great Western Railway service from Monday 14 to Thursday 17 November
Buses replace trains between Reading and Wokingham / Guildford on Sunday 13 November
Buses replace trains between Eastleigh and Romsey on Saturday 12 and Sunday 13 November
Buses replace trains between Maidenhead and Marlow on Sunday 13 November
No trains at Pangbourne from 22:40 on Saturday 12 until 10:45 on Sunday 13 November
Amended service via Melksham on Saturday 12 November
Amended Great Western Railway service to and from London Paddington on Saturday 12 and Sunday 13 November
Buses replace trains between Southampton / Eastleigh and Portsmouth / Barnham on Sunday 6 November
Buses replace trains between Exeter St Davids and Exmouth on Sunday 6 November
Amended service via Melksham on Saturday 5 November
Amended service between Reading and Bedwyn on Saturday 5 November
No trains at Pangbourne from 22:40 on Saturday 5 until 10:45 on Sunday 6 November
Amended Great Western Railway service to and from London Paddington on Saturday 5 and Sunday 6 November
Amended Great Western Railway service from Monday 7 to Friday 11 November
Buses replace trains between Cheltenham Spa and Worcester Foregate Street on Saturday 5 and Sunday 6 November
Buses replace trains to and from Newquay on Saturday 5 November and Sunday 6 November
Buses replace trains between Maidenhead and Marlow on Saturday 5 November and Sunday 6 November
Amended Great Western Railway service from Monday 31 October until Friday 4 November
Amended service between Havant and Southampton / Portsmouth on Saturday 29 and Sunday 30 October
Buses replace trains between Reading and Guildford on Sunday 30 August
Buses replace trains between Exeter St Davids and Exmouth on Sunday 30 October
Amended Great Western Railway service to and from London Paddington on Saturday 29 and Sunday 30 October
Amended service between London Paddington and Cardiff Central from Monday 24 to Friday 28 October
Amended service to and from Portsmouth from Saturday 22 October to Friday 28 October
No trains at Swansea on Saturday 22 and Sunday 23 October
Amended Great Western Railway service to and from London Paddington on Saturday 22 and Sunday 23 October
Buses replace trains between Cardiff Central and Newport / Ebbw Vale Town / Bristol Parkway on Sunday 16 October
Amended Great Western Railway service to and from London Paddington on Saturday 15 and Sunday 16 October
No trains at Pangbourne from 22:00 on Saturday 15 until 10:30 Sunday 16 October
Amended Great Western Railway services from Monday 17 to Friday 21 October
Buses replace trains between Reading and Blackwater on Sunday 9 October
Amended 08:10 Swansea to London Paddington service on Sunday 9 October
Amended Great Western Railway service to and from London Paddington on Saturday 8 and Sunday 9 October
Amended service through the Severn Tunnel from Monday 12 September to Friday 21 October
Buses replace trains between Banbury and Leamington Spa / Oxford on Sunday 9 October
Buses replace Great Western Railway trains between Reading and Guildford on Sunday 2 October
Buses replace trains between Banbury and Leamington Spa / Oxford on Sunday 2 October
Buses replace trains between Crediton and Barnstaple on Saturday 1 and Sunday 2 October
Amended Great Western Railway services from Monday 3 October to Friday 7 October
Reduced service at Pangbourne from Monday 3 until Friday 7 October
Amended service to and from London Paddington on Saturday 1 and Sunday 2 October
Amended Great Western Railway services from Monday 26 to Friday 30 September