Great Western Railway (GW)

21/09/2016 09:37:05
http://www.gwr.com

Information last updated 06 June 2017 14:48

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-

-
Email address
GWRfeedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
-
-
-

-
Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0800 197 1329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
No trains at Redhill on Saturday 16 and Sunday 17 September
Revised timetable between London Paddington and Reading on Sunday 10 September
Buses replace trains between Exeter St Davids and Exmouth / Yeovil Junction on Sunday 10 September
Amended services between Cardiff Central and Newport on Saturday 9 and Sunday 10 September
No trains at Pangbourne after 20:55 on Saturday 9 and all day Sunday 10 September
No trains at Redhill on Saturday 9 and Sunday 10 September
Revised timetable between London Paddington and Reading on Sunday 3 September
Buses replace trains between Exeter St Davids and Exmouth on Sunday 3 September
Buses replace trains between Barnham and Brighton on Sunday 3 September
Buses replace trains between Cardiff Central and Newport on Saturday 2 and Sunday 3 September
No trains at Redhill on Saturday 2 and Sunday 3 September
Amended 00:01 Exmouth to Exeter St Davids service on Monday 4 September
Amended service at Pangbourne on Saturday 2 and Sunday 3 September
Amended overnight Great Western Railway services from Monday 4 to Friday 8 September
Buses replace trains between Reading and Bedwyn / Newbury from 21:30 each night from Monday 14 to Thursday 17 August
Amended service between Bristol Temple Meads and Avonmouth / Severn Beach from Saturday 26 to Monday 28 August
Amended services to and from London Paddington until 08:45 on Sunday 27 August
Amended Great Western Railway services from Monday 28 August to Friday 1 September
Major improvement work in the Bristol Parkway area from Saturday 19 August to Sunday 17 September
No trains at Burnham or Taplow from midnight until 06:30 on Saturday 26 August
Amended service between Reading and Didcot Parkway / Oxford from 20:45 on Saturday 26 and all day on Sunday 27 August
Buses replace trains between Cardiff Central and Newport from Saturday 26 until 13:00 on Monday 28 August
Revised timetable between London Paddington and the West of England on Sunday 20 August
Amended 23:09 Bristol Temple Meads to Frome on Saturday 19 August
Amended service at Burnham or Taplow from 22:15 each night from Monday 21 to Friday 25 August
Amended Great Western Railway services from Monday 21 to Friday 25 August
Amended service at Pangbourne on Saturday 19 and Sunday 20 August
Buses replace overnight trains between Guildford / Reigate and Redhill from Monday 21 to Thursday 24 August
Amended 08:19 Romsey to Brighton service on Sunday 13 August
Amended early morning trains from London Paddington on Sunday 13 August
Amended late night service between Cardiff Central and Swansea on Sunday 13 August
Amended service between Reading and Bedwyn / Basingstoke until 11:00 on Sunday 13 August
Amended early morning services to, from and through Cardiff Central on Sunday 13 August
Amended service at Pangbourne on Saturday 12 and Sunday 13 August
Amended Great Western Railway services from Monday 14 to Friday 18 August
Amended service between Redhill and Gatwick Airport on Sunday 6 August
Amended services between Swindon and Bristol Temple Meads after 22:40 on Sunday 6 August
Amended Great Western Railway services until 08:30 on Sunday 6 August
Amended Great Western Railway service from Swansea to Newport on Saturday 5 August
Amended service at Pangbourne on Saturday 5 and Sunday 6 August
Amended overnight Great Western Railway services from Monday 7 to Thursday 10 August
Buses replace overnight trains between Neath and Swansea from Monday 7 to Thursday 10 August
No trains at Burnham or Taplow from 22:15 until the end of service from Monday 31 July to Thursday 3 August
Amended Great Western Railway services from Monday 31 July to Friday 4 August
Amended 08:10 Swansea to London Paddington service on Sunday 16 July
Amended 21:37 London Paddington to Swansea on Sunday 30 July
Amended Great Western Railway services until 08:45 on Sunday 30 July
Amended 03:59 Swansea to London Paddington service on Saturday 29 July
Amended service at Burnham and Taplow on Saturday 29 and Sunday 30 July
No trains at Pangbourne after 21:15 on Sunday 30 July
Amended 23:09 Bristol Temple Meads to Frome service on Saturday 29 July
Amended services between Swindon and Bath Spa after 22:00 on Sunday 23 July
Amended services from London Paddington until 08:15 on Sunday 23 July
No trains at Pangbourne after 21:15 on Sunday 23 July
Buses replace trains between Didcot Parkway, Oxford and Banbury from Saturday 22 to Sunday 30 July
Amended Great Western Railway services from Monday 24 to Friday 28 July
Revised overnight service between Westbury and Bristol Temple Meads from Monday 24 July to Thursday 27 July
Revised late evening service between Slough and Reading from Monday 24 July to Thursday 27 July
Amended service from Bristol Temple Meads to Cardiff Central service until 10:00 on Sunday 16 July
Buses replace trains between Chippenham and Westbury on Sunday 16 July
Amended service Great Western Railway service to and from London Paddington until 08:30 on Sunday 16 July
Revised service between Slough and Reading from 23:30 on Saturday 22 July and all day on Sunday 23 July
Amended late night Great Western Railway services from Monday 17 to Friday 21 July
Reduced late night / early morning service at Pangbourne on Saturday 15 and Sunday 16 July
Buses replace trains between Cardiff Central and Bridgend via Barry until 09:25 on Sunday 16 July
Amended 04:12 Didcot Parkway to London Paddington service on Monday 17 July
Retimed train service between London Paddington and Twyford until 07.55 Sunday 9 July
Amended early morning Great Western Railway trains on Sunday 9 July
Amended 23:09 Bristol Temple Meads to Frome service on Saturday 8 July
No trains at Pangbourne after 23:45 on Friday 14 July
Amended Great Western Railway services from Monday 10 to Friday 14 July
Amended service between Reading and Basingstoke / Newbury from Saturday 8 until Sunday 16 July
Amended service between Swindon and Chippenham from Saturday 8 to Sunday 16 July
No trains at Pangbourne from 21:30 until 05:30 from Monday 10 July until Wednesday 12 July
Buses replace trains between Didcot Parkway and Oxford from 23:45 on Saturday 8 and all day on Sunday 9 July
Amended 20:37 and 21:37 London Paddington to Swansea services on Sunday 2 July
Buses replace trains between Reading and Basingstoke until 09:45 Sunday 2 July
Amended service between London Paddington and Reading on Sunday 2 July
Buses replace trains between Reading and Bedwyn until 10:30 on Sunday 2 July
Buses replace trains between Evesham / Cheltenham Spa / Great Malvern and Worcester on Sunday 2 July
Amended Great Western Railway services from Monday 3 to Friday 7 July
Amended 23:30 Evesham to Worcester Shrub Hill service on Saturday 1 July
Reduced service at Burnham and Taplow on Saturday 1 and Sunday 2 July
Amended late night service between Reading and Bristol / Bedwyn / Cheltenham Spa from Monday 26 until Thursday 29 June
Amended Great Western Railway services through the Severn Tunnel each night from 23:30 Monday 26 until Friday 30 June
Amended late night service between Bristol Temple Meads and Frome on Monday 26 and Tuesday 27 June
Amended service between London Paddington and Didcot Parkway from Monday 26 until late night on Friday 30 June