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- Managing Director
- Keith Greenfield
- Head Office
- Phone
- 020 8750 6600
- Fax
- 020 8750 6615
- Address
-
6th Floor
50 Eastbourne Terrace
Paddington, London
W2 6LG - Email address
- .@.
- Contact note
- Alternative postal address: Freepost LON16331 Heathrow Express London W2 6BR
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 600 15 15
- Address
-
-
-
-
- - Web address
- Heathrow Express - Contact Us
- Note
-
Opening hours:
Monday to Friday: 09:00 - 17:00
Weekends and Bank Holidays: Closed - Lost Property
-
- Phone
- 08448243115
- Address
-
Lost Property
Heathrow Express Atrium
-
UB3 5AP - Web address
- www.missingx.com
- Email address
- lhrlostproperty@bagport.co.uk
- Note
-
Opening hours:
Monday to Friday: 09:00 - 17:00
Weekends and Bank Holidays: Closed - Assisted Travel
-
- Phone
- 02087572700
- 08001971329
- Textphone number
- - (For customers with hearing impairments)
- Address
-
Operations Manager
6th Floor
50 Eastbourne Terrace
W2 6LX - Note
-
For Special Assistance at Heathrow Airport
For assistance at Heathrow Airport, please book on +44 (0) 208 757 2700 (24 hour service). Please have your flight number ready.For Special Assistance at Paddington Station
For assistance at Paddington Station, please book by calling Passenger Assistance on 0800 197 1329 (24 hour service). Alternatively, you can speak to a member of the station staff or call by using one of the yellow phones.
Ticketing & Fares
- Telesales
-
- Phone
- 0845 600 15 15
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 08:00 - 22:00
- Group Travel
-
- Phone
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended Heathrow Connect and Heathrow Express service until approximately 06:30 on Sunday 17 May
- Amended Heathrow Express service on Saturday 9 May
- Amended Heathrow Express service on Monday 4 May
- Amended Heathrow Express service on Saturday 2 May
- Amended Heathrow Connect, Heathrow Express service on Saturday 25 April
- Amended Heathrow Connect, Heathrow Express service on Sunday 19 April
- Reduced Heathrow Express service on Sunday 12 April 2015
- Amended Heathrow Connect and Heathrow Express services on Sunday 5 and Monday 6 April 2015
- Amended early morning and late night services between Southall and Reading on Sunday 29 March 2015
- No Heathrow Connect or Heathrow Express services before 06:15 on Sunday 15 March 2015
- No Heathrow Connect or Heathrow Express services before 06:15 on Sunday 08 March 2015
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