Stations & on train
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- Managing Director
- Keith Greenfield
- Head Office
- Phone
- 020 8750 6600
- Fax
- 020 8750 6615
- Address
-
6th Floor
50 Eastbourne Terrace
Paddington, London
W2 6LG - Email address
- .@.
- Contact note
- Alternative postal address: Freepost LON16331 Heathrow Express London W2 6BR
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 600 15 15
- Address
-
-
-
-
- - Web address
- anc_CustomerWebAddress
- Note
-
Opening hours:
Monday to Friday: 09:00 - 17:00
Weekends and Bank Holidays: Closed - Lost Property
-
- Phone
- 08448243115
- Address
-
Lost Property
Heathrow Express Atrium
-
UB3 5AP - Web address
- www.missingx.com
- Email address
- lhrlostproperty@bagport.co.uk
- Note
-
Opening hours:
Monday to Friday: 09:00 - 17:00
Weekends and Bank Holidays: Closed - Assisted Travel
-
- Phone
- 02087572700
- 08001971329
- Textphone number
- - (For customers with hearing impairments)
- Address
-
Operations Manager
6th Floor
50 Eastbourne Terrace
W2 6LX - Note
-
For Special Assistance at Heathrow Airport
For assistance at Heathrow Airport, please book on +44 (0) 208 757 2700 (24 hour service). Please have your flight number ready.For Special Assistance at Paddington Station
For assistance at Paddington Station, please book by calling Passenger Assistance on 0800 197 1329 (24 hour service). Alternatively, you can speak to a member of the station staff or call by using one of the yellow phones.
Ticketing & Fares
- Telesales
-
- Phone
- 0845 600 15 15
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 08:00 - 22:00
- Group Travel
-
- Phone
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended Heathrow Connect, Heathrow Express on Saturday 11 October 2014
- Amended Heathrow Connect, Heathrow Express service until approximately 06:30 on Sunday 28 September 2014
- Amended Heathrow Connect, Heathrow Express on Saturday 4 October 2014
- No trains between London Paddington and Heathrow Airport until approximately 06:25 on Sunday 21 September 2014
- Amended services to / from London Paddington on Saturday 13 and Sunday 14 September 2014
- Amended Heathrow Connect and Heathrow Express services on Friday 12 September 2014
- Amended Heathrow Connect, Heathrow Express service on Saturday 23 and Sunday 24 August 2014
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