Island Line Trains (IL)
Information last updated 26 November 2009 11:43
Company information
- Company name
- Island Line Trains
- Managing director
- Andy Pitt
- Head office
- Ryde St Johns Road Station, Ryde, Isle of Wight PO33 2BA 01983 812 591
- Network map
- No map available
Support & information
- Customer Services
-
Monday-Sunday 24 hours - Primary Phone Number 0845 6000 650 - Fax Number 02380 728187 - Email Address customerrelations@swtrains.co.uk - Note Daily 0600 -2200
0845 6000 650
- Lost Property
-
Monday-Friday 09:00-17:00 - Primary Phone Number 01983 562 492 - Note Lost property is retained at Ryde Esplanade Ticket Office. A charge may be applicable on collection.
- Assisted Travel
-
Yes - Primary Phone Number 0800 52 82 100 - Alternate Phone Number 0845 6000 650 - Minicom/Textphone (For customers with hearing impairments) 0800 6920 792 - Web Address www.southwesttrains.co.uk/ - Note Island Line Trains is committed to making travel easier for customers with disabilities including wheelchair users. To make special arrangements for travel please call the given numbers. At least 24 hours notice should be given where possible.
- Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
-
Monday-Sunday 24 hours - Address Daily 0600 - 2200 0845 6000 650 - Note Daily 0600 - 2200
0845 6000 650
- Group Travel
-
Yes - Primary Phone Number 023 8072 8162 - Address Group Travel 1st Floor (CSC) Overline House Southampton SO15 1GW - Note Mon - Fri 0830 - 1730
023 8072 8162
- Business Travel
-
Yes - Note Mon - Fri 0830 - 1730
023 8072 8158
- Seat Reservations
-
No - Note Reservations not required.
- Penalty Fares Note
-
Penalty fares are not in operation on Island Line services.
Onboard facilities
- Cycle Policy
-
Yes - Note Free of charge. Maximum of four cycles may be carried at the Shanklin end of trains.
The company reserves the right to restrict the carriage of cycles on trains where this may interfere with the safety and comfort of passengers or the punctuality of trains. This is at the discretion of the conductor.
- Telephones
- No
