Company Information: London Overground (LO)
Last changed: 12:29 on 23 Jun 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | London Overground |
| Managing Director | Steve Murphy |
| Company Website | www.tfl.gov.uk/overground |
| Head Office - Postal Address |
London Overground Rail Operations 125 Finchley Road London NW3 6HY |
| Head Office - Primary Phone Number | 0845 601 4867 |
| Head Office - Fax | 020 7483 0801 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 09:00-17:00 |
| Customer Services - Primary Phone Number | 0845 601 4867 |
| Customer Services - Address | Customer Services Team London Overground 125 Finchley Road London NW3 6HY |
| Customer Services - Email Address | overgroundinfo@tfl.gov.uk |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 330 9882 |
| Lost Property - Address | 200 Baker Street London NW1 5RZ |
| Lost Property - Note |
Lost property for London Overground is provided by Transport for London. |
| Assisted Travel | Yes |
| Assisted Travel - Note |
A copy of the London Overground Disabled Persons protection Policy may be obtained by calling Customer Services on 0845 601 4867. Passengers should note that whilst we have improvement plans for many of our stations a significant number of them do not offer disabled access. Details of station facilities and access may be found using the Station Facilities Search |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | No |
| Telesales - Note |
Oyster products available online and by telephone at 0845 330 9876 |
| Group Travel | Yes |
| Group Travel - Note |
Group travel is available at discounted rates on London Overground services, more information is available from Customer Services on the details shown above. |
| Business Travel | No |
| Seat Reservations | No |
| Seat Reservations - Note |
Seat reservations cannot be made for journeys on London Overground services. |
| Penalty Fares Note |
London Overground operates a penalty fares scheme. If you cannot produce, on request, a valid ticket for your entire journey or, when using Oyster to Pay-As-You-Go, your Oyster card containing a record of the start of your Pay-As-You-Go journey, you will be liable to pay a penalty fare of £50.00. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
London Overground currently allows cycles on its trains and conveys them free of charge provided it is safe to do so. Due to space constraints, cycles are not permitted on services between Willesden Junction High Level and Gospel Oak or between Gospel Oak and Blackhorse Road in either direction between 0800 - 1000 and 1630 - 1830. On the Euston to Watford Line cycles are not permitted on London Overground services timed to arrive at London Euston between 0700 - 1000 or depart London Euston between 1630 and 1900. These restrictions apply on Mondays to Fridays only. There are no restrictions on Saturdays, Sundays and Bank Holidays. Folding bicycles can be carried on any of our services at any time. Only one cycle is allowed per customer and this must be folded and within a limit of one cycle per vestibule area. Tandems and three-wheeled vehicles cannot be accommodated on any London Overground service. Cycles are not carried on buses that replace trains due to engineering work. It is not possible to reserve a space for your bicycle. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Queens Park and Wembley Central on Sunday 24 January 2010
- Engineering work at Willesden Junction on Sunday 24 January 2010
- Engineering work between Gospel Oak and Stratford on Saturday 23 and Sunday 24 January 2010
- Engineering work between Gunnersbury and Stratford on Sunday 17 January 2010
- Engineering work between Queens Park and Wembley Central on Sunday 17 January 2010
- Engineering work at Willesden Junction on Sunday 17 January 2010
- Engineering work between Gospel Oak and Stratford on Saturday 16 January 2010
- Engineering work between Gunnersbury and Stratford on Sunday 10 January 2010
- Engineering work at Willesden Junction on Sunday 10 January 2010
- Engineering work between Queens Park and Wembley Central on Sunday 10 January 2010
- Engineering work between Gospel Oak and Stratford on Sunday 9 January 2010
- Engineering work at Gospel Oak on Sunday 27 December 2009
- Engineering work between Gunnersbury and Stratford from Sunday 27 December 2009 to Sunday 3 January 2010
- Engineering work at Willesden Junction from Sunday 27 December 2009 to Sunday 3 January 2010
- Engineering work between Queens Park and Stonebridge Park from Sunday 27 December 2009 to Sunday 3 January 2010
- Engineering work between Gunnersbury and Stratford on Sunday 20 December 2009
- Engineering work at Willesden Junction on Sunday 20 December 2009
- Engineering work between Gunnersbury and Stratford on Sunday 13 December 2009
- Engineering work between Watford Junction / Willesden Junction and Shepherds Bush from 20:00 Saturday 12 and Sunday 13 December 2009
- Engineering work between Gunnersbury and Stratford on Sunday 6 December 2009
- Engineering work between Gospel Oak and Barking on Sunday 6 December 2009
- Engineering work at Willesden Junction on Sunday 6 December 2009
- Engineering work between London Euston and Willesden Junction from 20:00 on Saturday 5 and all day on Sunday 6 December 2009
- Engineering work between Gunnersbury and Stratford on Sunday 29 November 2009
- Engineering work between Gospel Oak and Barking on Sunday 29 November 2009
- Engineering work at Willesden Junction on Sunday 29 November 2009
- Engineering work between Gunnersbury and Stratford on Sunday 22 November 2009
- Engineering work at Willesden Junction on Sunday 22 November 2009
- Engineering work between Gospel Oak and Barking on Sunday 22 November 2009
- Engineering work at Willesden Junction on Sunday 15 November 2009
- Engineering work between Gunnersbury and Stratford on Sunday 15 November 2009
- Engineering work between Gospel Oak and Barking on Saturday 14 and Sunday 15 November 2009
- Engineering work between Willesden Junction and Clapham Junction on Sunday 8 November 2009
- Engineering work between Richmond and Stratford on Sunday 8 November 2009
- Engineering work between Gospel Oak and Barking on Saturday 7 and Sunday 8 November 2009
- Engineering work at Willesden Junction on Sunday 1 November 2009
- Engineering work between Gunnersbury and Stratford on Sunday 1 November 2009
- Engineering work between South Hampstead and Willesden Junction on Sunday 1 November 2009
- Engineering work between Gospel Oak and Barking on Saturday 31 October and Sunday 1 November 2009
- Engineering work at Willesden Junction until 16:00 Sunday 23 August 2009
- Engineering work between Gospel Oak and Barking on Saturday 22 and Sunday 23 August 2009
- Engineering work between Gunnersbury and Stratford on Sunday 9 August 2009
- Engineering work between Gospel Oak and Barking on Saturday 8 and Sunday 9 August 2009
- Engineering work between Gunnersbury and Stratford on Sunday 2 August 2009
- Engineering work at Willesden Junction on Sunday 2 August 2009
- Engineering work between Gospel Oak and Barking on Saturday 1 and Sunday 2 August 2009
- Engineering work between Gunnersbury and Stratford on Sunday 26 July 2009
- Engineering work at Willesden Junction on Sunday 26 July 2009
- Engineering work between Gospel Oak and Barking on Saturday 25 and Sunday 26 July 2009
- Engineering work between Willesden Junction and Clapham Junction on Sunday 19 July 2009
- Engineering work between Gospel Oak and Barking on Saturday 18 and Sunday 19 July 2009
- Engineering work between Gunnersbury and Stratford on Saturday 18 and Sunday 19 July 2009
- Engineering work between Gunnersbury and Stratford on Sunday 12 July 2009
- Engineering work between Gospel Oak and Barking on Saturday 11 and Sunday 14 July 2009