Company Information: Northern Rail (NT)
Last changed: 18:27 on 16 Jun 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Northern Rail |
| Managing Director | Heidi Mottram |
| Company Website | www.northernrail.org |
| Head Office - Postal Address |
Northern Rail Ltd Northern House 9 Rougier Street York YO1 6HZ |
| Head Office - Primary Phone Number | 0845 00 00 125 |
| Head Office - Email Address | customer.relations@northernrail.org |
| Head Office - Web Address | www.northernrail.org |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 Holidays: Boxing Day, Christmas Day Closed |
| Customer Services - Primary Phone Number | 0845 00 00 125 |
| Customer Services - Fax Number | 0113 247 9059 |
| Customer Services - Minicom/Textphone (For customers with hearing impairments) | 0808 156 1606 |
| Customer Services - Alternate Minicom/Textphone (For customers with hearing impairments) | 08456 045 608 |
| Customer Services - Address | Customer Relations Northern Rail Ltd PO Box 208 Leeds LS1 2BU |
| Customer Services - Web Address | www.northernrail.org |
| Customer Services - Email Address | customer.relations@northernrail.org |
| Customer Services - Note |
|
| Lost Property | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Lost Property - Primary Phone Number | 0845 00 00 125 |
| Lost Property - Fax Number | 0113 247 9059 |
| Lost Property - Address | Customer Relations Northern Rail PO Box 208 Leeds LS1 2BU |
| Lost Property - Note |
Please contact Customer Relations |
| Assisted Travel | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Assisted Travel - Primary Phone Number | 0808 156 1606 |
| Assisted Travel - Fax Number | 0113 247 9059 |
| Assisted Travel - Alternate Minicom/Textphone (For customers with hearing impairments) | 08456 045 608 |
| Assisted Travel - Address | Customer Relations Northern Rail PO Box 208 Leeds LS1 2BU |
| Assisted Travel - Web Address | www.northernrail.org |
| Assisted Travel - Email Address | assistance@northernrail.org |
| Assisted Travel - Note |
We have a Disabled Persons Protection Policy (DPPP) that sets out the services available to disabled customers. A copy of the DPPP is available by contacting the Customer Relations team. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | No |
| Telesales - Note |
Northern Rail do NOT have a telesales service. Please telephone 0845 700 0125 |
| Group Travel | Monday-Friday 09:00-17:00 Weekend Closed Holidays: Boxing Day, Christmas Day Closed |
| Group Travel - Note |
Northern Rail may give discounts for groups of 10 or more. For details please call 0113 247 9659. |
| Business Travel | No |
| Seat Reservations | No |
| Seat Reservations - Note |
Seats are not reservable on any Northern service. |
| Penalty Fares Note |
Penalty fares are not in force on any Northern services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Two cycles spaces are available on all trains. Carried on a 'first come first served' basis. |
| Telephones | No |
Engineering Works ^ Top
- Overnight engineering work affecting Northern Rail services from Monday 25 until Thursday 28 January 2010
- Overnight engineering work between Manchester Piccadilly and Manchester Airport from Monday 25 until Friday 29 January 2010
- Engineering work between Wigton and Workington on Sunday 24 January 2010
- Engineering work between Middlesbrough and British Steel Redcar on Sunday 24 January 2010
- Engineering work between Eccles / Salford Crescent and Manchester Piccadilly / Wilmslow on Sunday 24 January 2010
- Engineering work between Preston and Burnley Manchester Road on Sunday 24 January 2010
- Engineering work between Brighouse and Leeds on Sunday 24 January 2010
- Engineering work between Hull and Hessle / Cottingham until 10:00 on Sunday 24 January 2010
- Engineering work between Doncaster and Conisbrough until 11:30 on Sunday 24 January 2010
- Late night engineering work between Manchester Victoria and Ashton-under-Lyne on Saturday 23 January 2010
- Engineering work between Wombwell and Penistone / Wakefield Kirkgate on Saturday 23 and Sunday 24 January 2010
- Engineering work between Chorley and Preston from 20:15 Saturday 23 until 17:15 Sunday 24 January 2010
- Late night engineering work between Cheadle Hulme and Levenshulme from Monday 18 until Friday 22 January 2010
- Overnight engineering work between Manchester and Liverpool Lime Street / Blackpool North from Monday 18 until Friday 22 January 2010
- Engineering work between Middlesbrough and British Steel Redcar on Sunday 17 January 2010
- Engineering work between Blackburn and Preston on Sunday 17 January 2010
- Engineering work between Wigton and Workington on Sunday 17 January 2010
- Engineering work between Eccles / Salford Crescent and Manchester Piccadilly / Wilmslow on Sunday 17 January 2010
- Engineering work between Preston and Blackburn on Sunday 17 January 2010
- Late night engineering work between Manchester Victoria and Ashton-under-Lyne on Saturday 16 January 2010
- Engineering work between Wombwell and Penistone / Wakefield Kirkgate on Saturday 16 and Sunday 17 January 2010
- Engineering work between Leeds and Bradford Interchange on Saturday 16 and Sunday 17 January 2010
- Overnight engineering work affecting Southern services from Tuesday 12 until Friday 15 January 2010
- Overnight engineering work affecting Northern Rail services from Monday 11 until Friday 15 January 2010
- Engineering work between Eccles / Salford Crescent and Manchester Piccadilly / Wilmslow on Sunday 10 January 2010
- Engineering work between Blackburn and Clitheroe until 16:20 on Sunday 10 January 2010
- Engineering work between Middlesbrough and British Steel Redcar on Sunday 10 January 2010
- Engineering work between Wigton and Maryport on Sunday 10 January 2010
- Engineering work between Manchester Victoria and Ashton under Lyne on Saturday 9 January 2010
- Engineering work between Wombwell and Penistone / Wakefield Kirkgate on Saturday 9 and Sunday 10 January 2010
- Engineering work between Leeds and Bradford Interchange on Saturday 9 and Sunday 10 January 2010
- Late night engineering work affecting Northern Rail services from Sunday 3 until Thursday 7 January 2010
- Engineering work between Eccles and Levenshulme on Sunday 3 January 2010
- Engineering work between Wombwell and Penistone / Wakefield Kirkgate on Saturday 2 and Sunday 3 January 2010
- Engineering work between Leeds and Bradford Interchange on Saturday 2 and Sunday 3 January 2010
- Engineering work between Leeds and Mirfield each night from Tuesday 29 until Thursday 31 December 2009
- Late night engineering work affecting Northern Rail services from Monday 28 until Thursday 31 December 2009
- Engineering work between Dore and Edale on Sunday 27 and Monday 28 December 2009
- Engineering work between Manchester Piccadilly and Stockport / Manchester Airport from Sunday 27 until Friday 1 January 2010
- Engineering work between Stockton / Eaglescliffe and Thornaby on Sunday 27 December 2009
- Engineering work between Crewe and Wilmslow on Sunday 27 and Monday 28 December 2009
- Overnight engineering work affecting Northern Rail services from Monday 21 to Thursday 24 December 2009
- Overnight engineering work between Wilmslow and Manchester Piccadilly from Monday 21 to Thursday 24 December 2009
- Engineering work between Blackburn and Hebden Bridge on Sunday 20 December 2009
- Engineering work between Blackburn and Burnley Central on Sunday 20 December 2009
- Engineering work between Manchester Victoria and Ashton under Lyne on Saturday 19 December 2009
- Engineering work between Manchester Victoria and Stalybridge from Tuesday 15 until Friday 18 December 2009
- Engineering work between Plumley and Chester each night from Monday 14 until Friday 18 December 2009
- Engineering work between Runcorn and Liverpool Lime Street each night from Monday 14 until Friday 18 December 2009
- Engineering work between Preston and Burnley Central on Sunday 13 December 2009
- Engineering work between Manchester Victoria and Ashton under Lyne on Saturday 12 December 2009
- Engineering work between Manchester Piccadilly and Levenshulme on Saturday 12 December 2009
- Engineering work between Wilmslow and Manchester Piccadilly each night from Monday 7 until Thursday 10 December 2009
- Engineering work affecting Northern Rail each night from Monday 7 until early Friday 11 December 2009
- Engineering work between Preston and Blackpool North on Sunday 6 December 2009
- Late night engineering work between Normanton and Leeds on Sunday 6 December 2009
- Engineering work between Warrington Bank Quay and Earlestown from 12:00 on Saturday 5 until 16:00 on Sunday 6 December 2009
- Overnight engineering work affecting Northern Rail services from Monday 30 November to Friday 4 December 2009
- Engineering work between Hadfield and Ashburys on Sunday 29 November 2009
- Engineering work between Stockton and Thornaby Sunday 29 November 2009
- Engineering work between Warrington Bank Quay and Earlestown from 12:00 on Saturday 28 until 16:00 Sunday 29 November 2009
- Late night engineering work affecting Northern Rail services from Monday 23 to Friday 27 November 2009
- Engineering work between Hadfield and Ashburys on Sunday 22 November 2009
- Engineering work between Rose Grove and Burnley Manchester Road on Sunday 22 November 2009
- Engineering work between Warrington Bank Quay and Earlestown from 12:00 on Saturday 21 November 2009
- Engineering work between Stockton and Thornaby from 22:30 Saturday 21 and all day Sunday 22 November 2009
- Engineering work between Crewe and Stockport each evening from Monday 16 until Thursday 19 November 2009
- Engineering work between Stockton and Thornaby on Sunday 15 November 2009
- Engineering work between Ince and Wigan Wallgate / Wigan North Western from 10:00 Saturday 14 and all day Sunday 15 November 2009
- Late night engineering work affecting Northern Rail services from Monday 9 until Friday 13 November 2009
- Engineering work between Manchester Piccadilly and Hadfield on Sunday 8 November until 16:00
- CANCELLED - Engineering work between Eaglescliffe and South Bank until 11:30, Stockton and Thornaby until 16:45, Sunderland and Newcastle until 12:20 on Sunday 8 November 2009
- Engineering work between Warrington Bank Quay and Wigan North Western from 10:00 on Saturday 7 and all day Sunday 8 November 2009
- Engineering work between Barnetby and Cleethorpes from 14:20 Saturday 7 and all day Sunday 8 November 2009
- Engineering work affecting Northern Rail services from Monday 2 to Friday 6 November 2009
- Late night engineering work between Normanton and Leeds on Sunday 1 November 2009
- Engineering work between Hadfield and Manchester Piccadilly until 16:30 on Sunday 1 November 2009
- Engineering work between Liverpool Lime Street and Warrington Central on Sunday 1 November 2009
- Engineering work between Wigan North Western and Warrington Bank Quay from 10:00 on Saturday 31 October and all day on Sunday 1 November 2009
- Engineering work between Huddersfield and Stalybridge on Sundays only from 4 October to 6 December 2009
- Engineering work between Deansgate and Altrincham on Sunday 23 August 2009
- Engineering work affecting Northern Rail services on Sunday 16 August 2009
- Engineering work between Deansgate and Hale all day Sunday 16 August 2009
- Engineering work affecting Northern Rail services from Monday 10 to Thursday 13 August 2009
- Engineering work in the Hebden Bridge area on Sunday 9 August 2009
- Late night engineering work between Cheadle Hulme and Manchester Piccadilly from Monday 3 until Thursday 6 August 2009
- Overnight engineering work affecting Northern Rail services from Monday 3 until 06:00 on Friday 7 August 2009
- Engineering work between Manchester Victoria and Littleborough on Sunday 2 August 2009
- Engineering work between Burnley and Colne on Sunday 2 August 2009
- Engineering work affecting Northern Rail services from Monday 27 to Friday 31 July 2009
- Engineering work between Burnley and Colne on Sunday 26 July 2009
- Engineering work between Manchester Victoria and Ashton-under-Lyne / Rochdale on Sunday 19 July 2009
- CANCELLED - Overnight engineering work between Hartlepool and Sunderland until 08:00 on Sunday 19 July 2009
- Engineering work between Pontefract Monkhill and Whitley Bridge from 15:00 on Saturday 18 July 2009
- Late night engineering work affecting Northern Rail services from Monday 13 to Thursday 16 July 2009
- Engineering work between Lancaster and Morecambe on Sunday 12 July 2009
- Engineering work between Stockport and Manchester Piccadilly from 21:30 on Saturday 11 and Sunday 12 July 2009
- Engineering work between Long Preston and Langwathby from Friday 10 July until Monday 27 July 2009
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