ScotRail (SR)

29/01/2016 13:26:56
http://www.scotrail.co.uk

Information last updated 28 October 2016 15:55

Company Information

Managing Director
Phil Verster 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00

 

 

Lost Property
 
Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Ardrossan South Beach and Largs each night from 20:00 on Monday 13 until Thursday 16 February
Buses replace trains between Paisley Gilmour Street and Kilwinning on Sunday 19 February
Buses replace trains between Paisley Gilmour Street and Kilwinning on Sunday 12 February
Buses replace trains between Dundee and Aberdeen on Sunday 19 February
Buses replace trains between Aberdeen and Dundee on Sunday 12 February
Buses replace trains between Dundee and Aberdeen on Sunday 5 February
Buses replace trains between Dundee and Aberdeen on Sunday 29 January
Buses replace trains between Glasgow Central and Paisley Gilmour Street / Kilwinning / Ardrossan Harbour on on Sunday 29 January
Buses replace trains between Glasgow Central and Paisley Canal / Kilwinning on 5 February
Buses replace trains between Glasgow Central and Edinburgh via Shotts on Saturday 28 and Sunday 29 January
Buses replace trains between Glasgow Central and Paisley Canal / Kilwinning on Sunday 22 January
Buses replace trains between Glasgow Central and Edinburgh via Shotts on Saturday 21 and Sunday 22 January
Buses replace trains between Dundee and Aberdeen on Sunday 22 January
Buses replace trains between Dundee and Aberdeen on Sunday 15 January
Buses replace trains between Glasgow Central and Edinburgh via Shotts on Saturday 14 and Sunday 15 January
Amended Ayrshire and Inverclyde services on Sunday 8 January
Buses replace trains between Dundee and Aberdeen on Sunday 8 January
Buses replace trains between Glasgow Central and Edinburgh via Shotts on Saturday 7 and Sunday 8 January
Buses replace trains between West Calder and Glasgow Central each night from 20:30 Monday 19 to Thursday 22 December
Buses replace trains between Glasgow Central and West Calder on Sunday 18 December
Buses replace trains between Glasgow Central and West Calder each night from 20:30 on Monday 12 until Thursday 15 December
Buses replace trains between Glasgow Central and West Calder on Sunday 11 December
Buses replace trains between Inverness and Perth on Sunday 11 December
Amended service between Glasgow Queen Street / Perth and Edinburgh via Polmont on Sunday 4 December
Buses replace trains between Glasgow Central and West Calder on Sunday 4 December
Buses replace trains between Glasgow Central and Paisley Canal on Sunday 4 December
Amended service to and from Inverness on Saturday 3 and Sunday 4 December
Amended ScotRail service from Monday 5 to Thursday 8 December