ScotRail (SR)

25/03/2015 13:22:49
http://www.scotrail.co.uk

Information last updated 25 March 2015 13:23

Company Information

Managing Director
Steve Montgomery 
Head Office
 
Phone
08700 005151 
Fax
0141 335 4592 
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
scotrailcustomer.relations@firstgroup.com  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
-
Primary Phone
03303030112
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property

 

Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00

Assisted Travel

 

Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03303030111
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel

 

Phone
03303030111
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Amended service between Edinburgh and Inverness via Stirling from Saturday 13 June to Sunday 26 July
Amended service between Carstairs and Motherwell from 08:00 on Saturday 6 and all day on Sunday 7 June
Amended service between Edinburgh and Inverness via Stirling on Saturday 6 and Sunday 7 June
Amended services between Carstairs and Motherwell from 08:00 Saturday 30 and on Sunday 31 May
Amended services between Edinburgh and Inverness via Stirling On Saturday 30 and Sunday 31 May
Amended service between Oxenholme Lake District and Glasgow Central / Edinburgh from Saturday 23 to 05:00 on Tuesday 26 May
No trains between Edinburgh and Inverkeithing on Saturday 16 and Sunday 17 May
Amended service between Carstairs and Glasgow Central on Saturday 16 and Sunday 17 May
Amended services between Carstairs and Rutherglen on Saturday 9 and Sunday 10 May
Amended service between Penrith North Lakes and Glasgow Central / Edinburgh from Saturday 2 to 04:40 on Tuesday 5 May
Buses replace trains between Motherwell and Lanark after approximately 23:00 each Friday from 1 to 22 May
Amended service between Stirling and Perth on Sunday 12 April 2015
Buses replace trains between Dalmarnock and Motherwell via Whifflet each weekend during April 2015
Buses replace trains between Stirling and Alloa each weekend during April 2015
Amended Caledonian Sleeper services on Friday 3 April 2015
Amended Fort William to London Euston Caledonian Sleeper service on Sunday 15 and Sunday 22 March 2015
Buses replace trains between Glasgow Queen Street and Crianlarich from 20:30 on Saturday 14 and all day on Sunday 15 March 2015
Buses replace trains between Ayr and Stranraer on Sunday 15 March 2015
Amended London Euston to Fort William Caledonian Sleeper service on Friday 20 March 2015