Stations & on train
Arriva Trains Wales- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Trains
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Connect
- Heathrow Express
- Hull Trains
- Island Line
- London Midland
- London Overground
- London Underground
- Merseyrail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Thameslink
- TfL Rail
- TransPennine Express
- Virgin Trains
- Virgin Trains East Coast
- Managing Director
- Alex Hynes
- Head Office
- Phone
- 03448110141
- Fax
- 0141 335 4592
- Textphone number
- 1800108009122901 (For customers with hearing impairments)
- Address
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ - Email address
- customer.relations@scotrail.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03448110141
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Note
-
Customer Services are available between 07:00 and 22:00, 7 days a week.
- Lost Property
- Phone
- 0141 335 3276
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Saturday - 07:00 - 19:00
You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.
Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.
- Assisted Travel
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 03448110141
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Group Travel
- Phone
- 03448110141
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Inverness and Kyle of Lochalsh / Wick / Thurso on Sunday 3 December
- Buses replace trains between Kirkwood and Motherwell until 12:00 on Sunday 26 November and Sunday 03 December
- Buses replace trains between Dingwall and Wick / Thurso on Sunday 26 November
- Buses replace trains between Perth and Inverness on Sunday 19 November
- Buses replace trains between Mount Florida and Neilston on Sunday 12 November
- Buses replace trains between Motherwell and Kirkwood / Cumbernauld on Saturday 11 and Sunday 12 November
- Buses replace trains between Mount Florida and Neilston on Sunday 5 November
- Buses replace trains between Motherwell and Bargeddie / Cumbernauld on Saturday 4 and Sunday 5 November
- Amended overnight service in Central Scotland from 21:00 each Sunday to Thursday until Thursday 7 December
- Buses replace trains between Perth and Inverness from approximately 21:00 Saturday 11 to Monday 13 November
- Buses replace trains between Perth and Inverness on Saturday 4 and Sunday 5 November
- Buses replace trains between Perth and Inverness on Saturday 28 and Sunday 29 October
- Buses replace trains between Motherwell and Kirkwood / Cumbernauld on Saturday 28 and Sunday 29 October
- Buses replace trains between Motherwell and Bargeddie / Cumbernauld on Saturday 21 and Sunday 22 October
- Buses replace trains between Stirling and Perth / Dundee on Saturday 21 and Sunday 22 October
- Buses replace trains between Motherwell and Bargeddie / Cumbernauld on Saturday 14 and Sunday 15 October
- No trains at Stirling on Saturday 14 and Sunday 15 October
- No trains via Anniesland on Saturday 30 September and Sunday 1 October
- Buses replace trains between Caldercruix and Shettleston on Sunday 8 October
- Buses replace trains between Keith and Inverness from Saturday 7 to Sunday 15 October
- Buses replace trains between Newcastle / Berwick-upon-Tweed North Berwick / Gorebridge and Edinburgh on Saturday 7 October
- Buses replace trains between Huntly and Inverurie on Saturday 30 September and Sunday 1 October
- Amended service between Newcastle and Chathill / Edinburgh and between North Berwick / Dunbar and Edinburgh on Saturday 30 September
- Buses replace trains between Glasgow Queen Street and Crianlarich / Dalmuir on Saturday 23 and Sunday 24 September
- Buses replace trains between Glasgow Queen Street and Anniesland on Saturday 23 and Sunday 24 September
- Buses replace trains between Newcastle and Edinburgh on Saturday 23 September
- Buses replace trains between Partick and Milngavie on Saturday 23 and Sunday 24 September
- Buses replace trains between Glasgow Central and Dumbarton Central on Saturday 23 and Sunday 24 September
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