ScotRail (SR)

28/06/2017 11:38:02
http://www.scotrail.co.uk

Information last updated 20 July 2017 12:43

Company Information

Managing Director
Alex Hynes 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00, 7 days a week.

 

 

Lost Property
 
Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
No trains via Anniesland on Saturday 30 September and Sunday 1 October
Buses replace trains between Caldercruix and Shettleston on Sunday 8 October
Buses replace trains between Keith and Inverness from Saturday 7 to Sunday 15 October
Buses replace trains between Newcastle / Berwick-upon-Tweed North Berwick / Gorebridge and Edinburgh on Saturday 7 October
Buses replace trains between Huntly and Inverurie on Saturday 30 September and Sunday 1 October
Buses replace trains between Glasgow Queen Street and Crianlarich / Dalmuir on Saturday 23 and Sunday 24 September
Buses replace trains between Glasgow Queen Street and Anniesland on Saturday 23 and Sunday 24 September
Buses replace trains between Newcastle and Edinburgh on Saturday 23 September
Buses replace trains between Partick and Milngavie on Saturday 23 and Sunday 24 September
Buses replace trains between Glasgow Central and Dumbarton Central on Saturday 23 and Sunday 24 September
Buses replace trains between Balloch and Dumbarton Central on Saturday 16 and Sunday 17 September
Buses replace trains between Inverurie and Aberdeen on Saturday 9 and Sunday 10 September
Buses replace trains between Inverurie and Aberdeen on Saturday 2 and Sunday 3 September
Buses replace overnight / early morning trains between Kilmarnock and Dumfries from Monday 29 to Thursday 31 August
No trains between Partick and Rutherglen on Sunday 27 August
Buses replace trains between Kilmarnock and Dumfries on Sunday 27 August
Buses replace trains between Anniesland and Newton / Bargeddie / Larkhall on Sunday 20 August
Buses replace trains between Kilmarnock and Dumfries on Sunday 20 August
No trains between Rutherglen and Partick on Sunday 13 August
Buses replace trains between Kilmarnock and Dumfries on Sunday 13 August
Buses replace trains between Kilmarnock and Dumfries on Sunday 6 August
Buses replace trains between Kilmarnock and Dumfries on Sunday 30 July
Buses replace trains between Glasgow Central and Edinburgh via Shotts on Sunday 23 July
Buses replace trains between Kilmarnock / Dumfries and Carlisle from Saturday 15 to Sunday 23 July