ScotRail (SR)

18/06/2015 08:05:11
http://www.scotrail.co.uk

Information last updated 20 July 2015 19:18

Company Information

Managing Director
Phil Verster 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.com  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
-
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property

 

Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00

Assisted Travel

 

Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel

 

Phone
03448110141
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Amended ScotRail services from Monday 26 to Friday 30 October
Buses replace trains between Glasgow Queen Street and Falkirk Grahamston via Croy and Falkirk High on Sunday 18 October
Buses replace trains between Glasgow Central and Edinburgh via Shotts on Sunday 12 October
Amended service to/from Glasgow Queen Street on Saturday 10 and Sunday 11 October
Amended service to/from Glasgow Central on Saturday 10 and Sunday 11 October
Buses replace trains between Glasgow Central and Edinburgh via Shotts on Sunday 11 October
Amended ScotRail services from Monday 12 to Thursday 15 October
Amended ScotRail services from Monday 5 to Thursday 8 October
Buses replace trains between Perth and Inverness on Sunday 4 October
Amended ScotRail services from Monday 28 to Thursday 1 October
Buses replace trains between Dumfries and Carlisle on Sunday 27 September
Buses replace trains between Perth and Inverness on Sunday 27 September
Buses replace trains between Dumfries and Carlisle on Sunday 20 September
Amended ScotRail services from Monday 21 to Thursday 24 September
Buses replace trains between Perth and Inverness on Sunday 20 September
Buses replace trains on Glasgow Central to Edinburgh services via Shotts on Sunday 13 September
Buses replace trains between Dumfries and Carlisle on Sunday 13 September
Amended ScotRail services from Monday 14 to Thursday 17 September
Buses replace trains between Dumfries and Carlisle on Sunday 6 September
Amended ScotRail services from Monday 7 to Thursday 10 September
Amended ScotRail services from Monday 31 August to Thursday 3 September
Buses replace trains between Dalmarnock and Motherwell via Whifflet until 14:15 Sunday 23 August
Buses replace trains between Glasgow Queen Street and Anniesland every Sunday from 9 August to 18 October
Buses replace trains between Kilmarnock and Dumfries on Saturday 1 and every Sunday from 2 to 30 August