ScotRail (SR)

16/07/2014 20:08:50
http://www.scotrail.co.uk

Information last updated 16 August 2014 21:43

Company Information

Managing Director
Steve Montgomery 
Head Office
 
Phone
08700 005151 
Fax
0141 335 4592 
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
scotrailcustomer.relations@firstgroup.com  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
-
Primary Phone
03303030112
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property

 

Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00

Assisted Travel

 

Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03303030111
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel

 

Phone
03303030111
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
No trains between Edinburgh and Berwick-upon-Tweed / Newcraighall / North Berwick on Saturday 18 and Sunday 19 October 2014
No trains between Edinburgh and Berwick-upon-Tweed / Newcraighall / North Berwick on Saturday 11 and Sunday 12 October 2014
Amended service between Stirling / Perth and Inverness from Friday 31 October to Monday 3 November 2014
Amended service between Stirling and Perth on Saturday 25 and Sunday 26 October 2014
Amended 21:15 London Euston to Inverness service on Friday 24 and 31 October 2014
Buses replace trains between Perth and Inverness all day on Sunday 19 and until 06:00 on Monday 20 October 2014
Buses replace trains between Perth and Inverness all day on Sunday 12 and until 06:00 on Monday 13 October 2014
Amended Caledonian Sleeper service from Inverness to London Euston on Sundays from 5 to 26 October 2014
Buses replace trains between Perth and Inverness from Saturday 4 to 06:00 on Monday 6 October 2014
No trains between Edinburgh and Berwick-upon-Tweed / Newcraighall / North Berwick on Saturday 4 and Sunday 5 October 2014
Amended ScotRail services from Monday 29 September to Friday 3 October 2014
No trains between Glasgow Central and Cathcart via Queens Park on Saturday 27 and Sunday 28 September 2014
Amended services in the Wishaw area on Saturday 20 September 2014
Amended services in the Wishaw area from Monday 22 to Saturday 27 September 2014
Buses replace trains between Glasgow Central and Neilston / Newton on Sunday 21 September 2014
Amended 23:14 Edinburgh to Motherwell on Friday 19 September 2014
Buses replace trains between Dyce and Inverurie on Sundays 14 and 21 September 2014
Buses replace trains between Inverness and Keith each evening from Monday 1 to Thursday 4 September 2014
Buses replace trains between Keith and Inverness on Sundays 24, 31 August and 7 September 2014
Amended ScotRail Caledonian Sleeper services on Sunday 24 August 2014
Amended services to / from Inverness each night from Monday 25 to Thursday 28 August 2014
Buses replace trains between Dalmuir and Partick via Clydebank on Sunday 17 August 2014
Amended ScotRail Caledonian Sleeper services on Fridays 15 and 22 August 2014