ScotRail (SR)

14/08/2017 14:01:42
http://www.scotrail.co.uk

Information last updated 15 September 2017 10:31

Company Information

Managing Director
Alex Hynes 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00, 7 days a week.

 

 

Lost Property
 
Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Dundee and Aberdeen on every Sunday until 4 February
Reduced ScotRail trains to / from Glasgow Central from Sunday 24 to Tuesday 27 December
Buses replace late night / early morning services between Carlisle and Kilmarnock from Monday 18th December to Friday 22 December
Buses replace trains between Inverness and Kyle of Lochalsh / Wick / Thurso on Sunday 3 December
Buses replace trains between Kirkwood and Motherwell until 12:00 on Sunday 26 November and Sunday 03 December
Buses replace trains between Dingwall and Wick / Thurso on Sunday 26 November
Buses replace trains between Perth and Inverness on Sunday 19 November
Buses replace trains between Mount Florida and Neilston on Sunday 12 November
Buses replace trains between Motherwell and Kirkwood / Cumbernauld on Saturday 11 and Sunday 12 November
Buses replace trains between Mount Florida and Neilston on Sunday 5 November
Buses replace trains between Motherwell and Bargeddie / Cumbernauld on Saturday 4 and Sunday 5 November
Amended overnight service in Central Scotland from 21:00 each Sunday to Thursday until Thursday 7 December
Buses replace trains between Perth and Inverness from approximately 21:00 Saturday 11 to Monday 13 November
Buses replace trains between Perth and Inverness on Saturday 4 and Sunday 5 November
Buses replace trains between Perth and Inverness on Saturday 28 and Sunday 29 October
Buses replace trains between Motherwell and Kirkwood / Cumbernauld on Saturday 28 and Sunday 29 October
Buses replace trains between Motherwell and Bargeddie / Cumbernauld on Saturday 21 and Sunday 22 October
Buses replace trains between Stirling and Perth / Dundee on Saturday 21 and Sunday 22 October