ScotRail (SR)

28/05/2013 10:03:09
http://www.scotrail.co.uk

Information last updated 18 February 2014 10:33

Company Information

Managing Director
Steve Montgomery 
Head Office
 
Phone
08700 005151 
Fax
0141 335 4592 
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
scotrailcustomer.relations@firstgroup.com  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
-
Primary Phone
0845 601 5929
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property

 

Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00

Assisted Travel

 

Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
08457 55 00 33
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel

 

Phone
08457 55 00 33
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works