ScotRail (SR)

16/07/2014 20:08:50
http://www.scotrail.co.uk

Information last updated 15 December 2014 21:44

Company Information

Managing Director
Steve Montgomery 
Head Office
 
Phone
08700 005151 
Fax
0141 335 4592 
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
scotrailcustomer.relations@firstgroup.com  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
-
Primary Phone
03303030112
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property

 

Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00

Assisted Travel

 

Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03303030111
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel

 

Phone
03303030111
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Amended Fort William to London Euston Caledonian Sleeper service on Sunday 8 March 2015
Buses replace trains between Dumbarton Central and Helensburgh Central on Sunday 8 March 2015
Buses replace trains between Ayr and Stranraer on Sunday 8 March 2015
Buses replace trains between Glasgow Queen Street and Crianlarich from 20:30 on Saturday 7 and all day on Sunday 8 March 2015
Amended London Euston to Fort William Caledonian Sleeper service on Friday 13 March 2015
Amended Fort William to London Euston Caledonian Sleeper service on Sunday 1 March 2015
Amended London Euston to Fort William Caledonian Sleeper service on Friday 6 March 2015
Amended London Euston to Fort William Caledonian Sleeper service on Friday 27 February 2015
Buses replace trains between Ayr and Stranraer on Sunday 1 March 2015
Buses replace trains between Glasgow Queen Street and Crianlarich from 20:30 on Saturday 28 February and all day on Sunday 1 March 2015
Buses replace trains between Dumbarton Central and Helensburgh Central on Sunday 01 March 2015
Buses replace trains between Ayr and Stranraer on Sunday 22 February 2015
Buses replace trains between Glasgow Queen Street and Crianlarich from 20:30 on Saturday 21 and all day on Sunday 22 February 2015
Amended Fort William to London Euston Caledonian Sleeper service on Sunday 22 February 2015
Buses replace trains between Dumbarton Central and Helensburgh Central on Sunday 22 February 2015
Buses replace trains between Glasgow Queen Street and Crianlarich from 20:30 on Saturday 14 and all day on Sunday 15 February 2015
Buses replace trains between Dumbarton Central and Helensburgh Central on Sunday 15 February 2015
Amended Fort William to London Euston Caledonian Sleeper service on Sunday 22 February 2015
Amended Fort William to London Euston Caledonian Sleeper service on Sunday 15 February 2015
Amended London Euston to Fort William Caledonian Sleeper service on Friday 20 February 2015
Amended London Euston to Fort William Caledonian Sleeper service on Friday 13 February 2015
Buses replace trains between Johnstone and Ayr / Ardrossan Harbour / Largs on Sunday 15 February 2015
Buses replace trains between Johnstone and Ayr / Ardrossan Harbour / Largs on Sunday 8 February 2015
Amended service between Dundee and Aberdeen on Sunday 8 February 2015
Buses replace trains between Johnstone and Ayr / Ardrossan Harbour / Largs on Sunday 1 February 2015
Amended 21:43 Aberdeen to London Euston ScotRail Sleeper service on Sundays 1 and 8 February 2015
Buses replace trains between Dundee and Aberdeen from 22:25 on Saturday 31 January and Sunday 1 February 2015
Buses replace trains between Johnstone and Ayr / Ardrossan Harbour / Largs on Sunday 25 January 2015
Amended ScotRail services from Monday 19 to Friday 23 January 2015
Buses replace trains between Johnstone and Ayr / Ardrossan Harbour / Largs on Sunday 18 January 2015
Buses replace trains between Johnstone and Ayr / Ardrossan Harbour / Largs and between Ayr and Kilmarnock on Saturday 10 and Sunday 11 January 2015