Stations & on train
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull Trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Abellio Greater Anglia
- Heathrow Connect
- Heathrow Express
- Island Line
- London Midland
- London Overground
- London Underground
- Merseyrail
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
- Managing Director
- Steve Montgomery
- Head Office
- Phone
- 08700 005151
- Fax
- 0141 335 4592
- Address
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ - Email address
- scotrailcustomer.relations@firstgroup.com
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 601 5929
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
-
- Phone
- 0141 335 3276
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Saturday - 07:00 - 19:00
- Assisted Travel
-
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 08457 55 00 33
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Group Travel
-
- Phone
- 08457 55 00 33
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Dumfries and Carlisle on Saturday 19 and Sunday 20 July 2014
- Buses replace trains between Dumfries and Carlisle on Saturday 12 and Sunday 13 July 2014
- Amended ScotRail services from Monday 7 July to Thursday 10 July 2014
- Amended ScotRail services from Monday 30 June to Thursday 3 July 2014
- Amended service in the Bellshill area on Sunday 29 June 2014
- Amended service in the Bellshill area on Sunday 22 June 2014
- Amended service in the Bellshill area from Saturday 14 to Monday 16 June 2014
- Buses replace trains between Lairg and Thurso / Wick on Sunday 15 June 2014
- Buses replace trains between Lairg and Thurso / Wick on Sunday 8 June 2014
- Buses replace trains between Glasgow Central and Whifflet on Saturday 31 May 2014
- Amended service between Falkirk Grahamston and Stirling on Saturday 31 May and Sunday 1 June 2014
- Amended London Euston to Inverness Caledonian Sleeper service on Friday 30 May 2014
- Buses replace trains between Glasgow Central and Whifflet on Saturday 24 May 2014
- Amended service between Falkirk Grahamston and Stirling on Saturday 24 and Sunday 25 May 2014
- Buses replace trains between Dumbarton Central and Balloch until 10:15 on Sunday 18 May 2014
- Amended London Euston to Inverness Caledonian Sleeper service on Friday 23 May 2014
- Amended service between Edinburgh / Glasgow Queen Street and Stirling on Saturday 17 and Sunday 18 May 2014
- Amended London Euston to Inverness Caledonian Sleeper service on Friday 16 May 2014
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