Stations & on train
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull Trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Greater Anglia
- Heathrow Connect
- Heathrow Express
- Island Line
- London Midland
- London Overground
- London Underground
- Merseyrail
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
- Managing Director
- Steve Montgomery
- Head Office
- Phone
- 08700 005151
- Fax
- 0141 335 4592
- Address
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ - Email address
- scotrailcustomer.relations@firstgroup.com
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 601 5929
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
-
- Phone
- 0141 335 3276
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Saturday - 07:00 - 19:00
- Assisted Travel
-
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 08457 55 00 33
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Group Travel
-
- Phone
- 08457 55 00 33
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Shotts and Edinburgh until 12:20 on Sunday 23 February 2014
- Buses replace trains between Dundee and Aberdeen on Sunday 23 February 2014
- Buses replace trains between Shotts and Edinburgh until 12:20 on Sunday 16 February 2014
- Buses replace trains between Dundee and Aberdeen on Sunday 16 February 2014
- Amended service between Shotts and Haymarket until 12:20 on Sunday 9 February 2014
- Buses replace trains between Dundee and Aberdeen on Sunday 9 February 2014
- No trains between Haymarket and Inverkeithing on Sunday 2 February 2014
- Buses replace trains between Edinburgh and Perth / Dundee on Saturday 25 and Sunday 26 January 2014
- Buses replace trains between Kirkwood and Whifflet on Saturday 18 January 2014
- Amended service between Kirkcaldy and Perth / Dundee on Saturday 18 and Sunday 19 January 2014
- Buses replace trains between Glasgow Queen Street and Cumbernauld every Sunday until 2 February 2014
- Buses replace trains between Shettleston and Bathgate each Sunday from 12 January to 2 February 2014
- Buses replace trains between Markinch and Perth / Dundee on Saturday 11 and Sunday 12 January 2014
- Amended Aberdeen to London Euston ScotRail Sleeper service on Sunday 5 January 2014
- Buses replace trains between Glasgow Queen Street and Cumbernauld on Sunday 5 January 2014
- Amended service between Kirkcaldy and Perth / Dundee on Saturday 4 and Sunday 5 January 2014
- Buses replace trains between Partick and Shettleston on Thursday 2 January 2014
- Buses replace trains between Edinburgh and Dalgety Bay until 11:30 on Thursday 2 January 2014
- Amended 21:43 Aberdeen to London Euston ScotRail Sleeper service from Monday 16 to Thursday 19 December 2013
- Amended timetable between Edinburgh and Perth / Dundee from Monday 16 to Thursday 19 December 2013
- Amended overnight timetable between Edinburgh and Perth / Dundee from Monday 9 to Thursday 12 December 2013
- Amended 21:43 Aberdeen to London Euston ScotRail Sleeper service Monday 9 to Thursday 12 December 2013
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