Stations & on train
Abellio Greater Anglia- Arriva Trains Wales
- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull Trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Heathrow Connect
- Heathrow Express
- Island Line
- London Midland
- London Overground
- London Underground
- Merseyrail
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
- Managing Director
- Steve Montgomery
- Head Office
- Phone
- 08700 005151
- Fax
- 0141 335 4592
- Address
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ - Email address
- scotrailcustomer.relations@firstgroup.com
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 03303030112
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
-
- Phone
- 0141 335 3276
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Saturday - 07:00 - 19:00
- Assisted Travel
-
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 03303030111
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Group Travel
-
- Phone
- 03303030111
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Perth and Inverness all day on Sunday 12 and until 06:00 on Monday 13 October 2014
- Amended Caledonian Sleeper service from Inverness to London Euston on Sundays 5 and 12 October 2014
- Buses replace trains between Perth and Inverness from Saturday 4 to 06:00 on Monday 6 October 2014
- No trains between Edinburgh and Berwick-upon-Tweed / Newcraighall / North Berwick on weekends from Saturday 4 to Sunday 19 October 2014
- Amended ScotRail services from Monday 29 September to Friday 3 October 2014
- No trains between Glasgow Central and Cathcart via Queens Park on Saturday 27 and Sunday 28 September 2014
- Amended services in the Wishaw area on Saturday 20 September 2014
- Amended services in the Wishaw area from Monday 22 to Saturday 27 September 2014
- Buses replace trains between Glasgow Central and Neilston / Newton on Sunday 21 September 2014
- Amended 23:14 Edinburgh to Motherwell on Friday 19 September 2014
- Buses replace trains between Dyce and Inverurie on Sundays 14 and 21 September 2014
- Buses replace trains between Inverness and Keith each evening from Monday 1 to Thursday 4 September 2014
- Buses replace trains between Keith and Inverness on Sundays 24, 31 August and 7 September 2014
- Amended ScotRail Caledonian Sleeper services on Sunday 24 August 2014
- Amended services to / from Inverness each night from Monday 25 to Thursday 28 August 2014
- Buses replace trains between Dalmuir and Partick via Clydebank on Sunday 17 August 2014
- Amended ScotRail Caledonian Sleeper services on Fridays 15 and 22 August 2014
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