ScotRail (SR)

29/01/2016 13:26:56
http://www.scotrail.co.uk

Information last updated 03 February 2016 15:35

Company Information

Managing Director
Phil Verster 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00

 

 

Lost Property
 
Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Amended service between Motherwell and Glasgow Central from Sunday 1 until 08:00 on Monday 2 May
Amended service in the Motherwell area on Sunday 17 April
Amended service between Dumfries and Carlisle / Glasgow Central each night from Monday 11 to Friday 15 April
Amended service in the Motherwell area on Sunday 10 April
Buses replace trains between Glasgow Queen Street and Crianlarich / Oban on Sunday 27 March
Buses replace trains between Glasgow Queen Street and Crianlarich / Oban on Sunday 20 March
No trains at Glasgow Queen Street High Level from Sunday 20 March until Sunday 7 August
Buses replace trains between Glasgow Queen Street and Crianlarich / Oban on Sunday 13 March
Buses replace trains between Glasgow Queen Street and Falkirk / Larbert via Croy from approximately 21:30 on Sunday 13 March
Buses replace trains between Edinburgh and Glasgow Central via Shotts on Sunday 13 March
Buses replace trains between Ardossan South Beach and Largs on Sunday 13 March
Amended ScotRail services from Monday 14 to Thursday 17 March
Buses replace trains between Glasgow Queen Street and Crianlarich / Oban on Sunday 6 March
Amended trains between Hyndland and Dalmuir on Sunday 13 March
Amended ScotRail services from Monday 7 to Thursday 10 March
Amended trains between Hyndland and Dalmuir on Sunday 6 March
Buses replace trains between Edinburgh and Glasgow Central via Shotts on Sunday 6 March
Amended service between Glasgow Central and Neilston / Cathcart / Newton via Queens Park on Saturday 5 and Sunday 6 March
Buses replace trains between Glasgow Central and Cathcart via Queens Park on Sunday 28 February
Buses replace trains between Glasgow Queen Street and Falkirk / Larbert via Croy from approximately 21:30 on Sunday 28 February
Amended 16:31 Invergordon to Inverness service on Sunday 28 February
Buses replace trains between Kilwinning and Ardrossan Harbour / Largs on Sunday 6 March
Buses replace trains between Dingwall and Kyle of Lochalsh on Sunday 28 February
Buses replace trains between Ayr and Kilwinning / Stranraer on Sunday 28 February
Amended ScotRail services from Monday 29 February and Thursday 3 March
Buses replace trains between Crianlarich and Fort William on Sunday 28 February
Amended ScotRail services from Monday 22 to Thursday 25 February
Buses replace trains between Crianlarich and Fort William on Sunday 21 February
Buses replace trains between Paisley Gilmour Street and Ayr / Ardrossan / Largs on Sunday 21 February
Buses replace trains between Glasgow Queen Street and Falkirk / Larbert via Croy from approximately 21:30 on Sunday 21 February
CANCELLED - Engineering work in the Dunfermline area on Saturday 20 and Sunday 21 February
Buses replace trains between Glasgow Queen Street and Falkirk / Larbert via Croy from approximately 21:30 on Sunday 14 February
Buses replace trains between Paisley Gilmour Street and Ayr/Ardrossan/Largs on Sunday 14 February
Amended ScotRail services from Monday 15 to Thursday 19 February
Buses replace trains between Crianlarich and Fort William on Sunday 14 February
Amended service between Edinburgh and Dundee on Saturday 13 and Sunday 14 February