Stations & on train
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull Trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Greater Anglia
- Heathrow Connect
- Heathrow Express
- Island Line
- London Midland
- London Overground
- London Underground
- Merseyrail
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
Support & information
- Customer services
- -
- Primary Phone
- 0845 601 5929
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Lost Property
-
- Phone
- 0141 335 3276
- Address
-
-
-
-
- - Assisted Travel
-
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
- To arrange assistance when travelling, call 0800 912 2901 or through Typetalk (for hard of hearing) on 18001 0800 912 2 901.
Ticketing & Fares
- Telesales
-
- Phone
- 08457 55 00 33
- Address
-
- Group Travel
-
- Phone
- 08457 55 00 33
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
Engineering works
- Service disruptions
- Engineering work between Chesterfield and Derby until 06:00 on Saturday 3 August 2013
- Engineering work between Busby and East Kilbride on Sunday 4 August 2013
- Engineering work between Ardrossan South Beach and Largs on Sunday 4 August 2013
- Engineering work in the Newton area on Sunday 28 July 2013
- Engineering work between Ardrossan South Beach and Largs on Sunday 28 July 2013
- Engineering work between Glasgow and East Kilbride / Kilmarnock on Sunday 21 July 2013
- Engineering work between Ardrossan South Beach and Largs on Sunday 21 July 2013
- Engineering work in the Newton area on Sunday 21 July 2013
- Engineering work between Kilmarnock and New Cumnock from Saturday 13 to Saturday 20 July 2013
- Engineering work between Ardrossan South Beach and Largs on Sunday 14 July 2013
- Engineering work between Gartcosh and Cumbernauld on Sunday 7 July 2013
- Engineering work between Paisley Gilmour Street and Lochwinnoch on Sunday 9 June 2013
- Engineering work between Gartcosh and Cumbernauld on Sunday 30 June 2013
- Engineering work between Inverness and Dingwall & Georgemas Junction and Wick from Saturday 29 June to Tuesday 2 July 2013
- Engineering work between Holytown and Carluke on Saturday 29 and Sunday 30 June 2013
- Engineering work between Inverkeithing and Kirkcaldy on Saturday 22 and Sunday 23 June 2013
- Engineering work between Falkirk Grahamston and Camelon until 10:00 on Sunday 9 June 2013
- Engineering work between Falkirk Grahamston and Camelon on until 10:00 Sunday 16 June 2013
- Engineering work between Ayr and Kilwinning / Kilmarnock on Saturday 15 and Sunday 16 June 2013
- Engineering work between Paisley Gilmour Street and Lochwinnoch on Sunday 2 June 2013
- Engineering work in the Glasgow Queen Street High Level area on Sunday 2 June 2013
- Engineering work between Carstairs and Edinburgh from 10:30 on Saturday 1 to 14:10 on Sunday 2 June 2013
- Engineering work in the Glasgow Queen Street area on Sunday 26 May 2013
- Engineering work between Haymarket and Carstairs from Saturday 25 to 04:00 Thursday 30 May 2013
- Engineering work between Edinburgh and West Calder from 10:45 on Saturday 18 until 14:10 on Sunday 19 May 2013
- Engineering work between Annan and Kilmarnock from Monday 13 to Friday 17 May 2013
- Engineering work between Glasgow Central and Barrhead / East Kilbride on Sunday 12 May 2013
- Engineering work between Motherwell and Shieldmuir on Saturday 4 and Sunday 5 May 2013
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