ScotRail (SR)

29/01/2016 13:26:56
http://www.scotrail.co.uk

Information last updated 24 July 2016 08:45

Company Information

Managing Director
Phil Verster 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00

 

 

Lost Property
 
Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Paisley Gilmour Street and Gourock / Wemyss Bay on Sunday 16 October
Buses replace trains between Inverness and Keith / Elgin on Sunday 16 October
Buses replace trains between Edinburgh and North Berwick / Dunbar on Saturday 15 and Sunday 16 October
Buses replace trains between Glasgow Central and West Calder each night from 20:30 on Monday 17 until Thursday 20 October
Buses replace trains between Glasgow Central and West Calder on Monday 10 October
Buses replace trains between West Calder and Glasgow Central from Monday 10 to Friday 14 October
Buses replace trains between Paisley Gilmour Street and Gourock / Wemyss Bay on Sunday 9 October
Buses replace trains between Glasgow Central and West Calder on Sunday 9 October
Buses replace trains between Partick and Milngavie / Dalmuir via Anniesland on Sunday 9 October
Buses replace trains between Edinburgh and North Berwick / Newcastle on Saturday 8 October
Buses replace trains between Edinburgh and North Berwick / Dunbar from Monday 3 to Friday 7 October
Buses replace trains between West Calder and Glasgow Central each night from 20:30 Monday 3 to Thursday 6 October
Buses replace trains between Partick and Milngavie / Dalmuir via Anniesland on Sunday 2 October
Buses replace trains between Paisley Gilmour Street and Gourock / Wemyss Bay on Sunday 2 October
Buses replace trains between Glasgow Central and West Calder on Sunday 2 October
No trains between Edinburgh and North Berwick / Morpeth on Saturday 1 October
Buses replace trains between Edinburgh and Bellshill on Saturday 10 and Sunday 11 September
Buses replace trains between Paisley Gilmour Street and Gourock / Wemyss Bay on Sunday 18 September
Buses replace trains between Paisley Gilmour Street and Gourock / Wemyss Bay on Sunday 11 September
Amended service between Edinburgh and Dundee on Saturday 10 and Sunday 11 September
Buses replace trains between Paisley Gilmour Street and Gourock / Wemyss Bay on Sunday 4 September
Buses replace trains between Motherwell and Kirkwood until 15.00 on Sunday 28 August
Amended service between Glasgow Central and Kilmarnock / Cathcart Circle on Sunday 21 August
Buses replace trains between Springburn and Cumbernauld on Sunday 21 August
Buses replace trains between Springburn and Cumbernauld on Sunday 14 August
Amended service between Glasgow Central and Kilmarnock / Cathcart Circle on Sunday 14 August
Amended service between Kilmarnock and Carlisle from Monday 1 to Friday 5 August
Amended service between Glasgow Central and Kilmarnock / Cathcart Circle on Sunday 31 July
No trains at Glasgow Queen Street High Level from Sunday 20 March until Sunday 7 August