Overseas visitors to Scotland can book their tickets online or via our call centre on +441 752 675670, in advance of travel on ScotRail trains.  The new facility accepts overseas payment cards, with tickets collected at train stations on arrival in Scotland.

Disabled Persons Protection Policy can be downloaded from our website or by contacting our Customer Relations Team at the address provided in the document. You can also telephone or write to us.

Tickets are available to be collected from a large proportion of our stations as Ticket on Departure.

We require at least 3 working days for the postage of tickets.

We also offer a next day delivery service for customers.  This is a premium service with a £5 charge applied for it's use.  On orders over £300 we waive the charge for this service.

Free to ticket holders Reservations can be made up to 1800 hours the day before you travel.

Penalty fares are not in operation on ScotRail services.

Carried free of charge. Reservations are essential on long distance services. No tandems are carried.