Stations & on train
Abellio Greater Anglia- Arriva Trains Wales
- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Trains
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Heathrow Connect
- Heathrow Express
- Hull Trains
- Island Line
- London Midland
- London Overground
- London Underground
- Merseyrail
- Northern
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Thameslink
- TfL Rail
- TransPennine Express
- Virgin Trains
- Virgin Trains East Coast
- Managing Director
- Phil Verster
- Head Office
- Phone
- 03448110141
- Fax
- 0141 335 4592
- Textphone number
- 1800108009122901 (For customers with hearing impairments)
- Address
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ - Email address
- customer.relations@scotrail.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03448110141
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Note
-
Customer Services are available between 07:00 and 22:00
- Lost Property
- Phone
- 0141 335 3276
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Saturday - 07:00 - 19:00
You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.
Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.
- Assisted Travel
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 03448110141
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Group Travel
- Phone
- 03448110141
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Dalmuir and Dumbarton Central on Sunday 16 October
- Buses replace trains between West Calder and Glasgow Central each night from 20:30 Monday 19 to Thursday 22 December
- Buses replace trains between Glasgow Central and West Calder on Sunday 18 December
- Buses replace trains between Glasgow Central and West Calder each night from 20:30 on Monday 12 until Thursday 15 December
- Buses replace trains between Glasgow Central and West Calder on Sunday 11 December
- Buses replace trains between Inverness and Perth on Sunday 11 December
- Amended service between Glasgow Queen Street / Perth and Edinburgh via Polmont on Sunday 4 December
- Buses replace trains between Glasgow Central and West Calder on Sunday 4 December
- Buses replace trains between Glasgow Central and Paisley Canal on Sunday 4 December
- Amended service to and from Inverness on Saturday 3 and Sunday 4 December
- Amended ScotRail service from Monday 5 to Thursday 8 December
- Buses replace trains between Glasgow Central and West Calder on Sunday 27 November
- Buses replace trains between Edinburgh and Polmont each night from 20:30 Monday 28 November to Thursday 1 December
- Buses replace trains between West Calder and Glasgow Central each night from 20:30 Monday 28 November to Thursday 1 December
- Amended ScotRail services from Monday 21 to Thursday 24 November
- Amended service to and from Inverness on Saturday 26 and Sunday 27 November
- Buses replace trains between Glasgow Central and West Calder each night from 20:30 on Monday 21 until Thursday 24 November
- Buses replace trains between Dingwall and Wick on Saturday 19 and Sunday 20 November
- Buses replace trains between Glasgow Central and East Kilbride / Kilmarnock / Carlisle on Sunday 20 November
- Buses replace trains between Glasgow Central and Paisley Canal on Saturday 19 and Sunday 20 November
- Buses replace trains between Glasgow Central and West Calder on Sunday 20 November
- Amended service between Glasgow Queen Street / Edinburgh and Perth via Stirling on Saturday 19 and Sunday 20 November
- Amended service to and from Inverness on Saturday 12 and Sunday 13 November
- Buses replace trains between Glasgow Central and West Calder from 20:30 each night Monday 31 October until Thursday 3 November
- Buses replace trains between Anniesland / Dalmuir and Rutherglen on Sunday 30 October
- Buses replace trains between Glasgow Central and West Calder on Sunday 30 October
- Amended service between Glasgow / Falkirk and Dundee on Saturday 29 and Sunday 30 October
- Buses replace trains between Glasgow Central and West Calder from 20:30 from Monday 24 to Thursday 27 October
- Buses replace trains between Dalmuir and Balloch / Helensburgh on Saturday 22 and Sunday 23 October
- Amended service in Central Scotland on Saturday 22 and Sunday 23 October
- Buses replace trains between Paisley Gilmour Street and Gourock / Wemyss Bay on Sunday 16 October
- Buses replace trains between Inverness and Keith / Elgin on Sunday 16 October
- Buses replace trains between Glasgow Central and West Calder each night from 20:30 on Monday 17 until Thursday 20 October
- Amended service between Newcastle / North Berwick and Edinburgh on Saturday 15 and Sunday 16 October
- Buses replace trains between West Calder and Glasgow Central from Monday 10 to Friday 14 October
- Buses replace trains between Paisley Gilmour Street and Gourock / Wemyss Bay on Sunday 9 October
- Buses replace trains between Glasgow Central and West Calder on Sunday 9 October
- Buses replace trains between Partick and Milngavie / Dalmuir via Anniesland on Sunday 9 October
- Buses replace trains between Edinburgh and North Berwick / Newcastle on Saturday 8 October
- Buses replace trains between Edinburgh and North Berwick / Dunbar from Monday 3 to Friday 7 October
- Buses replace trains between West Calder and Glasgow Central each night from 20:30 Monday 3 to Thursday 6 October
- Buses replace trains between Partick and Milngavie / Dalmuir via Anniesland on Sunday 2 October
- Buses replace trains between Paisley Gilmour Street and Gourock / Wemyss Bay on Sunday 2 October
- Buses replace trains between Glasgow Central and West Calder on Sunday 2 October
- No trains between Edinburgh and North Berwick / Morpeth on Saturday 1 October
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