Stations & on train
Abellio Greater Anglia- Arriva Trains Wales
- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- Virgin Trains East Coast
- East Midlands Trains
- Eurostar
- First Great Western
- First Hull Trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Great Northern
- Heathrow Connect
- Heathrow Express
- Island Line
- London Midland
- London Overground
- London Underground
- Merseyrail
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Thameslink
- Virgin Trains
- Managing Director
- Steve Montgomery
- Head Office
- Phone
- 08700 005151
- Fax
- 0141 335 4592
- Address
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ - Email address
- scotrailcustomer.relations@firstgroup.com
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 03303030112
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
-
- Phone
- 0141 335 3276
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Saturday - 07:00 - 19:00
- Assisted Travel
-
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 03303030111
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Group Travel
-
- Phone
- 03303030111
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service between Oxenholme Lake District and Glasgow Central / Edinburgh from Saturday 23 to 05:00 on Tuesday 26 May
- No trains between Edinburgh and Inverkeithing on Saturday 16 and Sunday 17 May
- Amended service between Carstairs and Glasgow Central on Saturday 16 and Sunday 17 May
- Amended services between Carstairs and Rutherglen on Saturday 9 and Sunday 10 May
- Amended service between Penrith North Lakes and Glasgow Central / Edinburgh from Saturday 2 to 04:40 on Tuesday 5 May
- Buses replace trains between Motherwell and Lanark after approximately 23:00 each Friday from 1 to 22 May
- Amended service between Stirling and Perth on Sunday 12 April 2015
- Buses replace trains between Dalmarnock and Motherwell via Whifflet each weekend during April 2015
- Buses replace trains between Stirling and Alloa each weekend during April 2015
- Amended Caledonian Sleeper services on Friday 3 April 2015
- Amended Fort William to London Euston Caledonian Sleeper service on Sunday 15 and Sunday 22 March 2015
- Buses replace trains between Glasgow Queen Street and Crianlarich from 20:30 on Saturday 14 and all day on Sunday 15 March 2015
- Buses replace trains between Ayr and Stranraer on Sunday 15 March 2015
- Amended London Euston to Fort William Caledonian Sleeper service on Friday 20 March 2015
- Amended Fort William to London Euston Caledonian Sleeper service on Sunday 8 March 2015
- Buses replace trains between Dumbarton Central and Helensburgh Central on Sunday 8 March 2015
- Buses replace trains between Ayr and Stranraer on Sunday 8 March 2015
- Buses replace trains between Glasgow Queen Street and Crianlarich from 20:30 on Saturday 7 and all day on Sunday 8 March 2015
- Amended London Euston to Fort William Caledonian Sleeper service on Friday 13 March 2015
- Amended Fort William to London Euston Caledonian Sleeper service on Sunday 1 March 2015
- Amended London Euston to Fort William Caledonian Sleeper service on Friday 6 March 2015
- Amended London Euston to Fort William Caledonian Sleeper service on Friday 27 February 2015
- Buses replace trains between Ayr and Stranraer on Sunday 1 March 2015
- Buses replace trains between Glasgow Queen Street and Crianlarich from 20:30 on Saturday 28 February and all day on Sunday 1 March 2015
- Buses replace trains between Dumbarton Central and Helensburgh Central on Sunday 01 March 2015
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