ScotRail (SR)

28/05/2013 10:03:09
http://www.scotrail.co.uk

Information last updated 18 February 2014 10:33

Company Information

Managing Director
Steve Montgomery 
Head Office
 
Phone
08700 005151 
Fax
0141 335 4592 
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
scotrailcustomer.relations@firstgroup.com  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
-
Primary Phone
0845 601 5929
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property

 

Phone
0141 335 3276
Address
-
-
-

-
Note

Opening hours

Monday to Saturday - 07:00 - 19:00

Assisted Travel

 

Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
08457 55 00 33
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Group Travel

 

Phone
08457 55 00 33
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportuntiy to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Amended ScotRail services from Monday 7 July to Thursday 10 July 2014
Amended ScotRail services from Monday 30 June to Thursday 3 July 2014
Amended service in the Bellshill area on Sunday 29 June 2014
Amended service in the Bellshill area on Sunday 22 June 2014
Amended service in the Bellshill area from Saturday 14 to Monday 16 June 2014
Buses replace trains between Lairg and Thurso / Wick on Sunday 15 June 2014
Buses replace trains between Lairg and Thurso / Wick on Sunday 8 June 2014
Buses replace trains between Glasgow Central and Whifflet on Saturday 31 May 2014
Amended service between Falkirk Grahamston and Stirling on Saturday 31 May and Sunday 1 June 2014
Amended London Euston to Inverness Caledonian Sleeper service on Friday 30 May 2014
Buses replace trains between Glasgow Central and Whifflet on Saturday 24 May 2014
Amended service between Falkirk Grahamston and Stirling on Saturday 24 and Sunday 25 May 2014
Buses replace trains between Dumbarton Central and Balloch until 10:15 on Sunday 18 May 2014
Amended London Euston to Inverness Caledonian Sleeper service on Friday 23 May 2014
Amended service between Edinburgh / Glasgow Queen Street and Stirling on Saturday 17 and Sunday 18 May 2014
Amended London Euston to Inverness Caledonian Sleeper service on Friday 16 May 2014
Buses replace trains between Carlisle and Glasgow Central / Edinburgh on Saturday 19 and Sunday 20 April 2014
Amended overnight ScotRail service between Carlisle and Glasgow Central from Monday 14 to Friday 18 April 2014