Stations & on train
Arriva Trains Wales- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Trains
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Connect
- Heathrow Express
- Hull Trains
- Island Line
- London Midland
- London Overground
- London Underground
- Merseyrail
- Northern
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Thameslink
- TfL Rail
- TransPennine Express
- Virgin Trains
- Virgin Trains East Coast
- Managing Director
- Phil Verster
- Head Office
- Phone
- 03448110141
- Fax
- 0141 335 4592
- Textphone number
- 1800108009122901 (For customers with hearing impairments)
- Address
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ - Email address
- customer.relations@scotrail.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03448110141
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Note
-
Customer Services are available between 07:00 and 22:00, 7 days a week.
- Lost Property
- Phone
- 0141 335 3276
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Saturday - 07:00 - 19:00
You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.
Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.
- Assisted Travel
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 03448110141
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Group Travel
- Phone
- 03448110141
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Inverurie and Aberdeen on Saturday 9 and Sunday 10 September
- Buses replace trains between Inverurie and Aberdeen on Saturday 2 and Sunday 3 September
- Buses replace overnight / early morning trains between Kilmarnock and Dumfries from Monday 29 to Thursday 31 August
- No trains between Partick and Rutherglen on Sunday 27 August
- Buses replace trains between Kilmarnock and Dumfries on Sunday 27 August
- Buses replace trains between Anniesland and Newton / Bargeddie / Larkhall on Sunday 20 August
- Buses replace trains between Kilmarnock and Dumfries on Sunday 20 August
- No trains between Rutherglen and Partick on Sunday 13 August
- Buses replace trains between Kilmarnock and Dumfries on Sunday 13 August
- Buses replace trains between Kilmarnock and Dumfries on Sunday 6 August
- Buses replace trains between Kilmarnock and Dumfries on Sunday 30 July
- Buses replace trains between Glasgow Central and Edinburgh via Shotts on Sunday 23 July
- Buses replace trains between Kilmarnock / Dumfries and Carlisle from Saturday 15 to Sunday 23 July
- Buses replace trains between Keith and Inverurie on Sunday 9 July
- Buses replace trains between Keith and Inverurie on Sunday 2 July
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