South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 21 October 2017 01:37

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Surbiton and Effingham Junction on Sunday 7 January
Buses replace trains between Teddington and Shepperton on Sunday 7 January
Buses replace trains between Staines and Windsor & Eton Riverside on Saturday 6 and Sunday 7 January
Buses replace trains between Bristol Temple Meads and Bath Spa on Sunday 7 January
Amended service between Southampton Central and Eastleigh / Fareham on Saturday 6 and Sunday 7 January
Buses replace trains between Southampton Central and Eastleigh / Fareham from Sunday 24 December to Monday 1 January
Buses replace trains between Southampton Central and Eastleigh / Fareham on Sunday 17 December
Buses replace trains between Salisbury and Tisbury until 09:40 on Sunday 17 December
Buses replace trains between Staines and Windsor & Eton Riverside on Saturday 16 and Sunday 17 December
Buses replace trains between Havant / Romsey and Eastleigh / Southampton Central / Bournemouth on Sunday 10 December
Buses replace trains between Teddington and Shepperton on Sunday 10 December
Buses replace trains between Guildford and Havant on Sunday 10 December
Buses replace trains between Portsmouth Harbour and Eastleigh / Southampton Central / Barnham on Sunday 3 December
Buses replace trains between Raynes Park and Chessington South / Epsom on Saturday 2 and Sunday 3 December
Amended overnight South Western Railway trains from Monday 6 to Thursday 9 November
Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 5 November
No trains between Woking and Basingstoke on Saturday 4 and Sunday 5 November
Buses replace trains between Reading and Wokingham / Bracknell until 16:10 on Sunday 26 November
No South Western Railway trains at Wimbledon on Sunday 26 November
Amended service to and from London Waterloo on Sunday 26 November
Buses replace trains between Sutton and Dorking on Sunday 12 November
Reduced services at Salisbury on Sunday 19 November
No trains between Feltham and Windsor & Eton Riverside / Ascot / Woking on Sunday 19 November
Amended services to, from and through Guildford on Sunday 19 November
Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Sunday 12 November
Buses replace trains between Basingstoke and Salisbury on Saturday 11 and Sunday 12 November
Buses replace trains between Bournemouth and Wareham on Saturday 11 Sunday 12 November
No trains to / from Portsmouth Harbour on Sunday 12 November
Buses replace trains between Weybridge and Basingstoke / Guildford on Saturday 28 and Sunday 29 October
Buses replace trains between Reading / Woking and Winchester until 16:00 Sunday 5 November