South West Trains (SW)

27/10/2016 09:30:52
http://www.southwesttrains.co.uk/

Information last updated 14 May 2017 09:29

Company Information

Managing Director
Christian Roth 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South West Trains
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swtrains.co.uk  
Network map
Download network map South West Trains map PDF

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Relations
South West Trains, Overline House
Southampton

SO15 1GW
Web address
South West Trains - Customer Relations
Email address
customerrelations@swtrains.co.uk
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All Lost Property is sent to the central Lost Property office at London Waterloo. It is open from 0730 to 1900 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South West Trains
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
023 8072 8162
Address
Group Travel Office
1st Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380728158
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Amended South West Trains service from Saturday 5 to Sunday 28 August
Amended South West Trains service on Saturday 29 and Sunday 30 July
Buses replace trains between Epsom and Dorking / Horsham on Saturday 29 July
Buses replace trains between Ascot and Aldershot on Sunday 23 July
Revised service to and from London Waterloo on Saturday 22 July and Sunday 23 July
Buses replace trains between Feltham and Ascot / Weybridge / Windsor & Eton Riverside on Sunday 16 July
Amended services to and from London Waterloo on Saturday 15 and Sunday 16 July
Buses replace trains between Epsom and Dorking on Saturday 15 and Sunday 16 July
Buses replace trains between Teddington and Shepperton on Saturday 15 and Sunday 16 July
Buses replace trains between Epsom and Dorking on Saturday 8 and Sunday 9 July
Buses replace trains between Barnes and Twickenham via Hounslow on Sunday 2 July
Buses replace trains between Eastleigh / Woolston and Southampton Central from 01:00 to 08:00 on Sunday 2 July
Buses replace trains between Surbiton and Effingham Junction on Sunday 2 July
Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 25 June
Buses replace trains between Virginia Water and Woking on Sunday 25 June until approximately 14:50
Amended service at Salisbury from 00:30 until 09:00 on Sun 18 June
Amended service between Wimbledon and Guildford / Dorking via Epsom on Saturday 17 and Sunday 18 June
Amended service to and from London Waterloo on Saturday 17 and Sunday 18 June
Amended services to and from London Waterloo on Saturday 10 and Sunday 11 June
Buses replace trains between Barnes and Hounslow via Richmond on Saturday 10 and Sunday 11 June
No trains between Surbiton and Effingham Junction via Cobham on Saturday 10 and Sunday 11 June
Buses replace trains between Barnes and Twickenham via Brentford on Sunday 04 June
Amended service in the Aldershot area on Saturday 03 and Sunday 04 June
Buses replace trains between Portsmouth Harbour and Havant / Fareham from Saturday 27 until Monday 29 May
Buses replace trains between Surbiton and Effingham Junction on Saturday 27 and Sunday 28 May