South West Trains (SW)

29/01/2016 13:19:48
http://www.southwesttrains.co.uk/

Information last updated 24 July 2016 08:45

Company Information

Managing Director
Tim Shoveller 
Head Office
 
Phone
08700 00 5151 
Fax
020 7620 5177 
Address
South West Trains
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swtrains.co.uk  
Network map
Download network map South West Trains map PDF

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Relations
South West Trains, Overline House
Southampton

SO15 1GW
Web address
South West Trains - Customer Relations
Email address
customerrelations@swtrains.co.uk
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All Lost Property is sent to the central Lost Property office at London Waterloo. It is open from 0730 to 1900 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South West Trains
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
023 8072 8162
Address
Group Travel Office
1st Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380728158
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Amended South West Trains service from Monday 17 to Thursday 20 October
Amended service between Surbiton and Guildford / Basingstoke on Sunday 9 October
Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 9 October
Buses replace trains between Barnes and Twickenham via Hounslow on Sunday 9 October
Buses replace trains between Basingstoke and Salisbury each night after 21:30 from Tuesday 11 to Friday 14 October
Buses replace trains between Twickenham and New Malden and between and Barnes and Twickenham via Hounslow on on Sunday 2 October
Buses replace trains between Guildford and Haslemere / Petersfield on Saturday 1 and Sunday 2 October
Amended South West Trains services in the Salisbury area from 23:00 Saturday 1 until 09:30 Sunday 2 October
Buses replace trains between Guildford / Petersfield and Havant on Sunday 25 September
Buses replace trains between Poole / Bournemouth and Brockenhurst on Sunday 25 September
Buses replace trains between New Malden and Shepperton / Kingston on Sunday 25 September
Buses replace trains between Basingstoke and Salisbury each night from 22:00 Monday 19 to Friday 23 September
Amended South West Trains services in the Salisbury area from 23:00 Saturday 17 until 09:30 Sunday 18 September
Buses replace trains between Virginia Water and Weybridge on Sunday 18 September
No trains between Barnes and Twickenham on Saturday 17 and Sunday 18 September
Buses replace trains between Surbiton and Effingham Junction on Sunday 11 September
Buses replace trains between Poole / Bournemouth and Southampton Central from 23:45 on Saturday until 10:00 on Sunday 11 September
Buses replace trains between Salisbury and Andover / Romsey from 23:45 on Saturday 10 until 10:30 on Sunday 11 September
Buses replace trains between Virginia Water and Weybridge on Sunday 11 September
No trains between Barnes and Twickenham on Saturday 10 and Sunday 11 September
Buses replace trains between Poole and Weymouth / Dorchester South on Sunday 4 September
Amended service between London Waterloo and Guilford / Portsmouth Harbour on Sunday 4 September
Amended service between London Waterloo and Chessington South / Guildford / Dorking on Sunday 4 September
Amended service between London Waterloo and Shepperton / Kingston on Sunday 4 September
Buses replace trains between Staines and Ascot / Weybridge on Sunday 4 September
Amended South West Trains service from Monday 29 August to Thursday 1 September
Buses replace trains between Clapham Junction and Barnes from Saturday 27 to Monday 29 August
Amended London Waterloo to Portsmouth Harbour service from Monday 22 to Thursday 25 August
Amended late night service between Portsmouth Harbour and Eastleigh from Monday 22 to Thursday 25 August
Amended service to and from Ash Vale on Sunday 21 August
Buses replace trains between Teddington and Shepperton on Sunday 21 August
Buses replace trains between Barnes and Hounslow on Sunday 21 August
No trains between Barnes Bridge and Hounslow on Sunday 14 August
Buses replace trains between Ewell West and Leatherhead on Sunday 14 August
Amended late night service between Portsmouth Harbour and Eastleigh from Monday 15 to Thursday 18 August
Buses replace trains between Eastleigh and Fareham on Saturday 13 and Sunday 14 August
Amended South West Trains service from Monday 8 to Friday 12 August
Buses replace trains between Guildford and Leatherhead / Cobham & Stoke D'Abernon on Sunday 7 August
Buses replace trains between Bournemouth / Southampton Central and Eastleigh / Woolston until 07:45 on Sunday 31 July
Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 31 July
Amended South West Trains services from Tuesday 2 to Friday 5 August
Buses replace trains between Teddington and Shepperton from Saturday 16 to Sunday 31 July