Stations & on train
Arriva Trains Wales- c2c
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Support & information
- Customer services
- -
- Primary Phone
- 0845 6000 650
- Address
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- - Web address
- South West Trains - Customer Relations
- Email address
- customerrelations@swtrains.co.uk
- Lost Property
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- Phone
- 020 7401 7861
- Address
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-
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- - Assisted Travel
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- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
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Customer Service Centre
South West Trains
Overline House
SO15 1GW
Ticketing & Fares
- Telesales
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- Phone
- 0845 6000 650
- Address
-
- Group Travel
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- Phone
- 023 8072 8162
- Address
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Group Travel Office
1st Floor
Overline House
SO15 1GW - Business Travel
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- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
Engineering works
- Service disruptions
- Engineering work affecting South West Trains from Monday 5 to Friday 9 August 2013
- Engineering work between Chesterfield and Derby until 06:00 on Saturday 3 August 2013
- Engineering work between Woking and Alton on Sunday 4 August 2013
- Engineering work between Motspur Park and Chessington South after 21:45 on Saturday 3 and Sunday 4 August 2013
- Overnight engineering work affecting South West Trains from Monday 29 July to Friday 2 August 2013
- Engineering work between Motspur Park and Chessington South after 21:45 on Saturday 27 and Sunday 28 July 2013
- Engineering work between Farnham and Alton on Sunday 28 July 2013
- Engineering work between Leatherhead / Clandon and Guildford on Saturday 27 and Sunday 28 July 2013
- Engineering work affecting South West Trains services from Monday 22 to Friday 26 July 2013
- Engineering work between St Denys and Fareham on Sunday 23 until 05:00 Monday 24 June 2013
- Engineering work between Cobham & Stoke D' Abernon / Leatherhead and Guildford on Sunday 21 July 2103
- Engineering work affecting South West Trains between Monday 17 and Friday 21 June 2013
- Engineering work between Farnham and Alton on Sunday 21 July 2013
- Overnight engineering work affecting South West Trains from Tuesday 16 to Friday 19 July 2013
- Engineering work between Farnham and Alton on Sunday 14 July 2013
- Engineering work affecting South West Trains services from Monday 8 to Friday 12 July 2013
- Engineering work between Woking and Alton on Sunday 7 July 2013
- Engineering work in the Fareham area until 08:40 on Sunday 7 July 2013
- Engineering work between Virginia Water and Weybridge from 21:25 on Saturday 6 and all day on Sunday 7 July 2013
- Engineering work between Ascot and Ash Vale on Saturday 6 and Sunday 7 July 2013
- Overnight engineering work affecting South West Trains from Monday 1 to Friday 5 July 2013
- Engineering work between Woking and Alton on Sunday 16 June 2013
- Engineering work between St Denys and Fareham on Sunday 16 June 2013
- Engineering work between Fratton and Portsmouth Harbour from 00:30 to 06:20 on Sunday 30 June 2013
- Engineering work between Virginia Water and Woking on Sunday 23 June 2013
- Engineering work between Virginia Water and Weybridge from 21:25 on Saturday 29 and all day Sunday 30 June 2013
- Early morning engineering work between Farnham and Alton from Tuesday 25 to Friday 28 June 2013
- CANCELLED: Engineering work between Woking and Brookwood / Guildford until 08:45 on Sunday 9 June 2013
- Overnight engineering work affecting South West Trains from Tuesday 11 to Friday 14 June 2013
- Overnight engineering work between Brockenhurst and Bournemouth on Saturday 15 June 2013
- Engineering work between Aldershot and Alton on Saturday 8 and Sunday 9 June 2013
- Overnight engineering work affecting South West Trains from Tuesday 4 to Friday 7 June 2013
- Engineering work between St Denys and Fareham on Sunday 2 June 2013
- Engineering work between Redbridge / Eastleigh and Salisbury from 23:25 on Saturday 1 to 09:05 on Sunday 2 June 2013
- Engineering work between St Denys and Fareham on Sunday 26 May 2013
- Engineering work between Surbiton and Leatherhead / Guildford on Sunday 26 May 2013
- Engineering work between Fulwell and Shepperton until 15:45 on Sunday 26 May 2013
- Engineering work between Ewell West / Sutton and Leatherhead on Sunday 19 May 2013
- Engineering work between St Denys and Fareham on Sunday 19 May 2013
- Engineering work affecting South West Trains services from Monday 20 to Friday 24 May 2013
- Engineering work between Haslemere and Havant on Monday 20 and Tuesday 21 May 2013
- Engineering work affecting South West Trains services from Monday 13 to Friday 17 May 2013
- Late night engineering work between Basingstoke and Winchester after 22:40 each night from Monday 13 to Wednesday 15 May 2013
- Engineering work between Reading and Ascot / Blackwater until 16:00 on Sunday 19 May 2013
- Engineering work between Woking and Alton on Sunday 19 May 2013
- Engineering work between Woking and Alton on Sunday 12 May 2013
- Engineering work between Winchester and St Denys until 09:00 on Sunday 12 May 2013
- Engineering work between Surbiton / Leatherhead and Guildford on Saturday 11 and Sunday 12 May 2013
- Overnight engineering work affecting South West Trains from Monday 6 to Friday 10 May 2013
- Overnight engineering work affecting South West Trains from Monday 29 April to Friday 3 May 2013
- Engineering work between Camberley / Woking and Alton on Sunday 5 May 2013
- Engineering work between Barnes and Feltham via Hounslow on Sunday 5 May 2013
- Engineering work between Basingstoke and Salisbury on Sunday 5 May 2013
- Engineering work between Clandon and Guildford until 15:55 on Sunday 5 May 2013
- Engineering work between Virginia Water and Wokingham until 16:50 on Sunday 28 April 2013
- Engineering work between Bournemouth and Dorchester South on Saturday 4 and Sunday 5 May 2013
- Overnight engineering work affecting South West Trains services from Monday 22 to Friday 26 April 2013
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