Customers wishing to make any payment by cheque should make them payable to South West Trains or Stagecoach South Western Trains Limited 

Please allow 5 days for ticket delivery.

All Group Travel must be booked in advance: Seven days before for up to 49 passengers. Four weeks before for 50 passengers or more Special arrangements may need to be made for groups of more than 100.

Seat reservations are not offered on South West Trains services

We run a busy service and space for cycles is limited. If you have not reserved a space or a reservation is not offered, we cannot guarantee you will be able to board the train with your cycle if the allocated cycle space is already full.

For safety reasons and the comfort of our passengers, our staff have the right to refuse a cycle if there is insufficient space available.

Where cycles are restricted

At peak times the following restrictions apply:

• In the area bounded by Hook, Alton, Guildford, Reading and Dorking, cycles may not join or alight from services due to arrive in London between 07:15 and 10:00 inclusive, and departing London between 16:45 and 19:00 inclusive
• A small number of services extending beyond the area will also be restricted. This will be advised at local stations.
• Cycles are not permitted on morning peak services out of London in the area bounded by Clapham Junction, Feltham and Strawberry Hill, and on services timed to leave Clapham Junction between 07:45 and 09:00 inclusive.
• Cycles may be carried on services between Ascot, Aldershot and Guildford at any time.

• Please view the stations covered by Cycle Restrictions for more information.

Where reservations are needed

Cycle reservations are needed on all West of England line services (London Waterloo to Salisbury/Bristol, Exeter). Cycle reservations are free and can be made when you buy your ticket to travel either at staffed stations or through our Customer Service Centre.

Where reservations are not required

Where reservations are not required, cycles are permitted and space will be allocated on a first come, first served basis. Our staff have the right to refuse a cycle if there is insufficient space available.

Fold-up cycles that can be stowed as luggage and cycles left at stations are not restricted.

We recommend you make your reservation at least 24 hours in advance by calling 0845 6000 650.