South West Trains (SW)

27/10/2016 09:30:52
http://www.southwesttrains.co.uk/

Information last updated 22 February 2017 22:31

Company Information

Managing Director
Christian Roth 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South West Trains
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swtrains.co.uk  
Network map
Download network map South West Trains map PDF

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Relations
South West Trains, Overline House
Southampton

SO15 1GW
Web address
South West Trains - Customer Relations
Email address
customerrelations@swtrains.co.uk
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All Lost Property is sent to the central Lost Property office at London Waterloo. It is open from 0730 to 1900 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South West Trains
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
023 8072 8162
Address
Group Travel Office
1st Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380728158
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Amended service between Clapham Junction and Barnes on Sunday 14 May
Buses replace trains between Epsom and Dorking on Sunday 14 May
Buses replace trains between Guildford and Haslemere / Havant until 15:40 on Sunday 14 May
Buses replace trains between Farnham and Alton on Sunday 12 March
Amended late night service between Guildford and Havant from Monday 15 May to Thursday 18 May
Buses replace trains between Farnham and Alton on Sunday 26 February
Buses replace trains between Basingstoke and Winchester on Saturday 6 and Sunday 7 May
Buses replace trains between Reading / Weybridge and Staines on Sunday 30 April
No trains at Guildford on Sunday 30 April
Buses replace trains between Dorchester West / Wool and Weymouth on Sunday 30 April and Monday 1 May
Bath Spa station modernisation work between Saturday 8 and Sunday 23 April
Buses replace trains between Poole and Wareham from Friday 14 to Sunday 16 April
Amended services to and from London Waterloo from Friday 14 to Monday 17 April
Buses replace trains between Barnes and Hounslow / Teddington From Friday 14 to Sunday 16 April
Amended service between Twickenham / Hounslow and Windsor & Eton Riverside / Ascot / Weybridge on Sunday 23 April
Buses replace trains between Salisbury and Andover / Romsey from 21:00 on Saturday 22 until 10:00 on Sunday 23 April
Buses replace trains between Poole and Wareham on Saturday 22 and Sunday 23 April
Buses replace trains between Barnes and Hounslow / Teddington on Sunday 9 April
Amended service in the Guildford area on Saturday 8 and Sunday 9 April
Amended South West Trains service through Basingstoke on Saturday 25 and Sunday 26 March
Buses replace trains between Teddington and Shepperton on Sunday 26 March
Buses replace trains between Brockenhurst and Lymington Pier on Sunday 2 April
Buses replace trains between Southampton Central and Bournemouth on Sunday 2 April
Buses replace trains between Templecombe and Yeovil Junction from 23:00 on Saturday 1 until 08:00 on Sunday 2 April
Buses replace trains between Virginia Water and Reading / Guildford on Sunday 26 March
Amended service in the Guildford area on Saturday 1 and Sunday 2 April
Amended service to and from London Waterloo on Saturday 25 and Sunday 26 March
Buses replace trains between Ascot and Guildford on Sunday 19 March
Buses replace trains between Winchester and Southampton Central on Sunday 19 March
Buses replace trains between Clapham Junction and Barnes/ Twickenham / Kew Bridge on Saturday 18 and Sunday 19 March
Amended services to and from London Waterloo on Saturday 4 March and Sunday 5 March
Buses replace trains between Surbiton and Guildford via Oxshott on Sunday 12 March
Buses replace trains between Petersfield and Portsmouth Harbour on Sunday 12 March
Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Sunday 12 March
Buses replace trains between Romsey and Southampton Central via Redbridge on Sunday 12 March
Buses replace trains between Brockenhurst and Lymington Pier on Sunday 12 March
Buses replace trains between Southampton Central / Brockenhurst and Bournemouth on Saturday 11 and Sunday 12 March
Buses replace trains between Brockenhurst and Lymington Pier on Sunday 26 February
Amended service between Weybridge and Guildford / Alton on Sunday 5 March
Buses replace trains between Woking and Basingstoke on Saturday 4 and Sunday 5 March
Buses replace trains between Guildford and Petersfield until 15:40 on Sunday 26 February
Buses replace trains between Andover and Gillingham on Saturday 25 and until approximately midday on Sunday 26 February
Buses replace trains between Salisbury and Romsey on Saturday 25 and Sunday 26 February
Buses replace trains between Southampton Central / Brockenhurst and Bournemouth on Saturday 25 and Sunday 26 February