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Company Information: Virgin Trains (VT)

Basic Details ^ Top

Service Details
Company Name Virgin Trains
Managing Director Chris Gibb
Company Website www.virgintrains.co.uk
Head Office - Postal Address Virgin Trains
85 Smallbrook Queensway
Birmingham
B5 4HA
Head Office - Primary Phone Number 0845 000 8000
Head Office - Fax 0121 654 7500
Head Office - Web Address
Network Map URL No map available

Support & Information ^ Top

Service Details
Customer Services Monday-Friday 08:30-20:00 Saturday 09:00-16:00
Customer Services - Primary Phone Number 0845 000 8000
Lost Property Monday-Friday 08:30-20:15 Saturday 09:00-16:00
Lost Property - Primary Phone Number 0845 000 8000
Assisted Travel Monday-Sunday 08:00-22:00
Assisted Travel - Primary Phone Number 08457 443366
Assisted Travel - Minicom/Textphone (For customers with hearing impairments) 08457 443367
Assisted Travel - Note

The Disabled Peoples Protection Policy is available from Virgin Trains Customer Relations at Free Post BM6613 Birmingham B5 4BR or 0845 000 8000 For information on station accessibilty and to arrange special help, cantact Vigin Trains JourneyCare on 08457 443366

Ticketing & Fares ^ Top

Service Details
Telesales Monday-Sunday 08:00-22:00
Telesales - Primary Phone Number 08457 222 333
Telesales - Note

Tickets delivered within 5 days

Next day delivery £6

Tickets can be collected from ticket machines at stations

Group Travel Yes
Group Travel - Primary Phone Number 0870 010 4490
Seat Reservations Yes
Penalty Fares Note

Penalty fares are not in operation on Virgin Train services.


Onboard Facilities ^ Top

Service Details
Cycle Policy Yes
Cycle Policy - Note

Virgin Trains have special bike storage areas on board our trains with space for up to 4 bikes or 2 tandems.  Please give yourself enough time to locate these bike storage area and load your bicycle before the train is scheduled to depart.

Due to limited space you will need to book a free reservation for your bike before you travel. 

You can reserve a space for your cycle at any booking office, or if purchasing a ticket by calling 08457 222 333.

Telephones No

Engineering Works ^ Top

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