Company Information: Virgin Trains (VT)
Last changed: 15:53 on 5 Oct 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Virgin Trains |
| Managing Director | Chris Gibb |
| Company Website | www.virgintrains.co.uk |
| Head Office - Postal Address |
Virgin Trains 85 Smallbrook Queensway Birmingham B5 4HA |
| Head Office - Primary Phone Number | 0845 000 8000 |
| Head Office - Fax | 0121 654 7500 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-20:00 Saturday 09:00-16:00 |
| Customer Services - Primary Phone Number | 0845 000 8000 |
| Lost Property | Monday-Friday 08:30-20:15 Saturday 09:00-16:00 |
| Lost Property - Primary Phone Number | 0845 000 8000 |
| Assisted Travel | Monday-Sunday 08:00-22:00 |
| Assisted Travel - Primary Phone Number | 08457 443366 |
| Assisted Travel - Minicom/Textphone (For customers with hearing impairments) | 08457 443367 |
| Assisted Travel - Note |
The Disabled Peoples Protection Policy is available from Virgin Trains Customer Relations at Free Post BM6613 Birmingham B5 4BR or 0845 000 8000 For information on station accessibilty and to arrange special help, cantact Vigin Trains JourneyCare on 08457 443366 |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 08:00-22:00 |
| Telesales - Primary Phone Number | 08457 222 333 |
| Telesales - Note |
Tickets delivered within 5 days Next day delivery £6 Tickets can be collected from ticket machines at stations |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 0870 010 4490 |
| Seat Reservations | Yes |
| Penalty Fares Note |
Penalty fares are not in operation on Virgin Train services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Virgin Trains have special bike storage areas on board our trains with space for up to 4 bikes or 2 tandems. Please give yourself enough time to locate these bike storage area and load your bicycle before the train is scheduled to depart. Due to limited space you will need to book a free reservation for your bike before you travel. You can reserve a space for your cycle at any booking office, or if purchasing a ticket by calling 08457 222 333. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Wolverton and Northampton from 23:45 each evening from Monday 25 until Thursday 28 January 2010
- Engineering work between Chorley and Preston from 20:15 Saturday 23 until 17:15 Sunday 24 January 2010
- Engineering work between Milton Keynes Central and Northampton each evening from Monday 18 until Thursday 21 January 2010
- Late night engineering work between Cheadle Hulme and Levenshulme from Monday 18 until Friday 22 January 2010
- Engineering work between Birmingham New Street and Wolverhampton until 16:15 on Sunday 17 January 2010
- Overnight engineering work affecting Virgin Trains services from Monday 11 until Friday 15 January 2010
- Engineering work between London Euston and Rugby on Sunday 10 January 2010
- Late night engineering work affecting Virgin Trains services from Sunday 3 until Thursday 7 January 2010
- Engineering work between Aston and Rugby on Friday 1 January 2010
- Engineering work between Crewe and Wilmslow on Sunday 27 and Monday 28 December 2009
- Engineering work between Lockerbie and Carstairs from 11:30 on Saturday 19 until 14:15 on Sunday 20 December 2009
- Engineering work between Wolverton and Northampton from 23:45 Monday 14 December 2009
- Overnight engineering work between Birmingham New Street and Wolverhampton from Monday 14 until Friday 18 December 2009
- Engineering work between Lockerbie and Carstairs from 11:45 Saturday 12 until 14:15 on Sunday 13 December 2009
- Engineering work between Wilmslow and Manchester Piccadilly each night from Monday 7 until Thursday 10 December 2009
- Engineering work between Northampton and Rugby each night from Monday 7 until Thursday 10 December 2009
- Engineering work between Rugby and Birmingham New Street from Monday 7 until Thursday 10 December 2009
- Late night engineering work affecting Virgin Trains from Monday 30 November to Thursday 3 December 2009
- Engineering work between Wolverton and Rugby from 20:00 Saturday 28 until 12:00 Sunday 29 November 2009
- Late night engineering work between Birmingham New Street and Wolverhampton from Monday 16 until Friday 20 November 2009
- Engineering work between Crewe and Stockport each evening from Monday 16 until Thursday 19 November 2009
- Engineering work between Wigan North Western and Acton Bridge from 10:00 Saturday 14 until Sunday 15 November 2009
- Late night engineering work affecting Virgin Trains services each night from Monday 9 until Friday 13 November 2009
- Engineering work between Milton Keynes Central and Rugby until 12:00 on Sunday 8 November 2009
- Engineering work between Warrington Bank Quay and Wigan North Western from 10:00 on Saturday 7 and all day Sunday 8 November 2009
- Engineering work affecting Virgin Trains services from Monday 2 to Friday 6 November 2009
- Engineering work between Wigan North Western and Warrington Bank Quay from 10:00 on Saturday 31 October and all day on Sunday 1 November 2009
- Engineering work between Northampton and Rugby on Sunday 23 August 2009
- Engineering work affecting Virgin Trains services from Monday 17 until Thursday 20 August 2009
- Overnight engineering work affecting Virgin Trains on Monday 10 Wednesday 11 and Thursday 12 August 2009
- Late night engineering work between Cheadle Hulme and Manchester Piccadilly from Monday 3 until Thursday 6 August 2009
- Late night engineering work affecting Virgin Trains services from Monday 27 to Friday 31 July 2009
- Engineering work between Wolverton and Rugby from 22:05 on Sunday 26 July 2009
- Overnight engineering work affecting Virgin Trains from Monday 20 until Thursday 23 July 2009
- Engineering work affecting Virgin Trains services from Monday 13 to Friday 17 July 2009
- Engineering work between Stockport and Manchester Piccadilly from 21:30 on Saturday 11 and Sunday 12 July 2009
- Engineering work between Milton Keynes Central and Northampton / Rugby on Sunday 15 March 2009
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