Virgin Trains (VT)

13/01/2014 13:37:27
http://www.virgintrains.co.uk

Information last updated 18 February 2014 10:40

Company Information

Managing Director
Phil Bearpark 
Head Office
 
Phone
0845 000 8000 
Textphone number
01216547528 (For customers with hearing impairments)
Address
Virgin Trains
85 Smallbrook Queensway
Birmingham

B5 4HA
Email address
customer.relations@virgintrains.co.uk  
Network map
Download network map Virgin Trains map PDF

Support & information

Customer services
-
Primary Phone
0845 000 8000
01216547528  (For customers with hearing impairments)
Address
Customer Relations - Virgin Trains
FREEPOST BM 6613 - PO BOX 713
Birmingham

B5 4HH
Web address
Virgin Trains - Customer Services
Note

Opening hours

Monday to Friday - 08:30 - 18:15

Saturday - 09:00 - 16:00

Lost Property

 

Phone
0845 000 8000
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 08:30 - 18:15

Saturday - 09:00 - 16:00

Assisted Travel

 

Phone
08457 443366
Textphone number
08457 443367 (For customers with hearing impairments)
Web address
Virgin Trains - Assisted Travel
Note

Please note the textphone number is for the hard of hearing only.

Opening hours

Monday to Sunday - 08:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
08445565650
Address



Contact note

Opening hours

Monday to Sunday - 08:00 - 22:00

Group Travel

 

Phone
08445565622
Contact note

Opening hours

Monday to Friday - 09:00 - 17:00

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended overnight Virgin Trains services from Monday 7 July to Friday 11 July 2014
Amended Virgin Trains services from Monday 30 June to Thursday 3 July 2014
Amended service between Wolverton and Northampton from 23:55 on Monday 9 June 2014
Amended Virgin Trains services from Monday 2 to Thursday 5 May 2014
Amended services to / from and via Northampton from 23:05 each night from Tuesday 27 to Thursday 29 May 2014
Engineering work between Warrington Bank Quay and Preston and also between Lockerbie and Edinburgh / Glasgow Central from Saturday 24 to 07:00 Monday 26 May 2014
Engineering work between Smethwick Rolfe Street and Penkridge and also between Stafford and Chester/Sandbach on Sunday 25 and Monday 26 May 2014
Amended service to/ from Liverpool Lime Street from 13:00 on Saturday 24 to Monday 26 May 2014
Reduced service between London Euston and Birmingham New Street/ Manchester Piccadilly from 20:00 on Saturday 24 to 12:00 on Monday 26 May 2014
Amended Virgin Trains services from Monday 19 to Friday 23 May 2014
Amended 20:31 London Euston to Preston on Saturday 10 May 2014
Amended service between Wolverton and Northampton after 23:00 on Monday 12 May 2014
Amended Virgin Trains services from Monday 12 to Friday 16 May 2014
Buses replace trains between Runcorn / Liverpool South Parkway and Liverpool Lime Street on Sunday 4 May 2014
Amended service between Crewe / Manchester and Edinburgh / Glasgow Central on Saturday 3 and Sunday 4 May 2014
Major improvement works affecting trains between Watford Junction and London Euston from 23:30 Friday 2 until end of service Monday 5 May 2014
Amended evening service between Wolverton and Northampton on Monday 28 April 2014
Diverted trains between Cheadle Hulme and Stoke-on-Trent until 12:10 on Sunday 27 April 2014
Amended overnight Virgin Trains services from Monday 21 to Thursday 24 April 2014
Amended services in the Warrington Bank Quay area after 11:00 on Saturday 19 and all day on Sunday 20 April 2014
Buses replace trains between Carlisle and Glasgow Central / Edinburgh on Saturday 19 and Sunday 20 April 2014
Buses replace trains between Stafford and Stoke-on-Trent on Saturday 19 and Sunday 20 April 2014
Diverted trains between Stone and Stoke-on-Trent and also between Wilmslow and Cheadle Hulme from 23:40 Monday 14 to 05:30 Friday 18 April 2014