Support & information
- Customer services
- -
- Primary Phone
- 0845 000 8000
- 01216547528 (For customers with hearing impairments)
- Address
-
Customer Relations - Virgin Trains
FREEPOST BM 6613 - PO BOX 713
Birmingham
B5 4HH - Web address
- Virgin Trains - Customer Services
- Lost Property
-
- Phone
- 0845 000 8000
- Address
-
-
-
-
- - Assisted Travel
-
- Phone
- 08457 443366
- Textphone number
- 08457 443367 (For customers with hearing impairments)
- Web address
- Virgin Trains - Assisted Travel
- Note
- Please note the textphone number is for the hard of hearing only
Ticketing & Fares
- Telesales
-
- Phone
- 08445565650
- Address
-
- Group Travel
-
- Phone
- 08445565622
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
Engineering works
- Service disruptions
- Engineering work affecting Virgin Trains services from Monday 12 to Thursday 15 August 2013
- Engineering work between Wigan North Western and Leyland from 21:45 Saturday 10 to 13:45 Sunday 11 August 2013
- Engineering work affecting Virgin Trains from Monday 5 to Thursday 8 August 2013
- Engineering work affecting Virgin Trains from Monday 29 July to Friday 2 August 2013
- Engineering work affecting Virgin Trains services from Monday 22 to Thursday 25 July 2013
- Overnight engineering work between Wolverton and Northampton on Monday 22 July 2013
- Engineering work affecting Virgin Trains between Monday 17 and Thursday 20 June 2013
- Overnight engineering work affecting Virgin Trains from Monday 15 to Thursday 18 July 2013
- Engineering work between Preston and Warrington Bank Quay from Saturday 13 and Sunday 21 July 2013
- Engineering work between Stockport and Cheadle Hulme until 09:15 on Sunday 23 June 2013
- Overnight engineering work between Wolverton and Northampton on Monday 8 July 2013
- Overnight engineering work affecting Virgin Trains from Monday 10 to Thursday 13 June 2013
- Engineering work in the Stockport area from 23:05 on Saturday 15 until 09:15 on Sunday 16 June 2013
- Overnight engineering work affecting Virgin Trains from Monday 1 to Thursday 4 July 2013
- Overnight engineering work between Wilmslow and Stockport from Monday 24 to Friday 28 June 2013
- Overnight engineering work between Wolverton and Northampton from Monday 24 to Friday 28 June
- CANCELLED - Engineering work in the Stockport area from 23:05 on Saturday 8 until 09:15 on Sunday 9 June 2013
- Overnight engineering work affecting Virgin Trains from Monday 3 and Thursday 7 June 2013
- Engineering work between Carstairs and Edinburgh from 10:30 on Saturday 1 to 14:10 on Sunday 2 June 2013
- Engineering work between London Euston and Rugby on Sunday 26 and Monday 27 May 2013
- Engineering work between Crewe and Hartford from 11:00 Saturday 25 to 13:00 Monday 27 May 2013
- Engineering work between Preston and Lancaster from Saturday 25 until 13:00 on Monday 27 May 2013
- Engineering work in the Wolverhampton area from Saturday 25 to Monday 27 May 2013
- Engineering work between Haymarket and Carstairs from Saturday 25 to 04:00 Thursday 30 May 2013
- Engineering work between Preston and Oxenholme Lake District from 18:00 on Saturday 18 May 2013
- Engineering work between Edinburgh and West Calder from 10:45 on Saturday 18 until 14:10 on Sunday 19 May 2013
- Late night engineering work affecting Virgin Trains from Monday 20 to Thursday 23 May 2013
- Late night engineering work affecting Virgin Trains services from Monday 13 to Thursday 16 May 2013
- Late night engineering work between Wolverton and Northampton on Monday 13 May 2013
- Engineering work between Preston and Carnforth / Barrow-in-Furness / Oxenholme Lake District from 18:00 on Saturday 11 until 15:00 on Sunday 12 May 2013
- Overnight engineering work affecting Virgin Trains on Tuesday 7 and Wednesday 8 May 2013
- Engineering work between London Euston and Coventry from 20:00 on Saturday 4 until 12:00 on Monday 6 May 2013
- Engineering work between Preston and Carlisle from 12:15 Saturday 4 until 12:15 Monday 6 May 2013
- Engineering work between Crewe and Liverpool Lime Street from Saturday 4 until 08:00 Monday 6 May 2013
- Engineering work between Motherwell and Shieldmuir on Saturday 4 and Sunday 5 May 2013
- Late night engineering work between Wolverton and Northampton on Monday 29 April 2013
- Engineering work between Preston and Carnforth from 13:00 on Saturday 27 until 15:00 on Sunday 28 April 2013