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Company Information: Virgin Trains (VT)
Last changed: 16:28 on 3 May 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Virgin Trains |
| Managing Director | Chris Gibb |
| Company Website | http://www.virgintrains.co.uk |
| Head Office - Postal Address |
Virgin Trains 85 Smallbrook Queensway Birmingham B5 4HA |
| Head Office - Primary Phone Number | 0845 000 8000 |
| Head Office - Fax | 0121 654 7500 |
| Head Office - Web Address | http://www.virgintrains.co.uk |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-20:00 Saturday 09:00-16:00 |
| Customer Services - Primary Phone Number | 0845 000 8000 |
| Lost Property | Monday-Friday 08:30-20:15 Saturday 09:00-16:00 |
| Lost Property - Primary Phone Number | 0845 000 8000 |
| Assisted Travel | Monday-Sunday 08:00-22:00 |
| Assisted Travel - Primary Phone Number | 08457 443366 |
| Assisted Travel - Primary Textphone Number | 08457 443367 |
| Assisted Travel - Note |
the Disabled Peoples Protection Policy is available from Virgin Trains Customer Relations at Free Post BM6613 Birmingham B5 4BR or 0845 000 8000 For information on station accessibilty and to arrange special help, cantact Vigin Trains JourneyCare on 08457 443366 |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 08:00-22:00 |
| Telesales - Primary Phone Number | 08457 222 333 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 0870 010 4490 |
| Seat Reservations | Yes |
| Penalty Fares Note |
Penalty fares are not in operation on Virgin Train services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
All customers travelling with bikes must have a reservation to travel however there is no charge for this reservation. The exception to this rule is for season ticket holders, who do not require a reservation however space on the train will be subject to availability and is not guaranteed. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Hunts Cross/Huyton and Liverpool Lime Street from 21:50 on Saturday 28 until 14:30 on Sunday 29 June 2008
- Engineering work between Allerton and Liverpool Lime Street from 21:50 Saturday 21 until 14:30 hrs Sunday 22 June 2008
- Engineering work between Carstairs and Bellshill on Sunday 8 June 2008
- Engineering work between Wolverhampton and Stafford from 22:55 Saturday 7 June until 13:45 Sunday 8 June 2008
- Engineering work between Crewe and Stockport from Monday 2 to Thursday 5 June 2008.
- Engineering work between Lanark and Shieldmuir on Sunday 1 June 2008
- Engineering work between Crewe, Stoke-on-Trent & Congleton on Saturday 31 May and Sunday 1 June 2008
- Engineering work at Rugby from Saturday 31 May to Sunday 1 June 2008
- Engineering work between Birmingham New Street and Wolverhampton Saturday 31 May 2008.
- Engineering work in the Rugby area from Saturday 24 to Tuesday 27 May 2008
- Engineering work between Crewe / Congleton and Stoke-on-Trent from Saturday 24 to Friday 30 May 2008
- Engineering work between Preston and Lancaster on Sunday 18 May 2008
- Engineering work between Congleton and Stafford on Sunday 18 May 2008
- Engineering work between Rugby and Coventry from 07:00 Saturday 17 and on Sunday 18 May 2008
