Benfleet

Cycles are stored in a shared compound/cages
How many cycle racks: 20
The cycle racks are covered.

Cycles are stored in Racks
How many cycle racks: 8
The cycle racks are not covered.

Cycles are stored in Racks
How many cycle racks: 5
The cycle racks are covered.

The Help Point is yellow.
What is the measurement of the Help point from floor to button in metres: 1.2
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

Cycles are stored in Racks
How many cycle racks: 8
The cycle racks are not covered.

The ticket machine accepts payment cards only.
How many of this type of machine are there: 1
Prepaid tickets can be collected.

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 1
Prepaid tickets can be collected.

The Platform Cafe
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There are double doors.

Photos

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 1
Prepaid tickets can be collected.

How many are there: 2

The Help Point is yellow.
What is the measurement of the Help point from floor to button in metres: 1.2
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

How many individual seats (Benches count as 1): 3

The vending machine contains sweets. The vending machine contains cold drinks.

Taxi

How many individual seats (Benches count as 1): 2

The vending machine contains sweets. The vending machine contains cold drinks.

Cycles are stored in Racks
How many cycle racks: 2
The cycle racks are covered.

How many individual seats (Benches count as 1): 10

Waiting Room
Wheelchair users can access all visitor areas and move around without obstruction.

There are male toilet facilities available.
There are doors to the toilet block.
The entrance door to the toilet opens outwards.
The toilet doors open inwards.
There are no accessible toilet facilities.
There are other accessible toilets at the station

There are female toilet facilities available.
There are doors to the toilet block.
The entrance door to the toilet opens inwards.
The toilet doors open inwards.
There are no accessible toilet facilities.
There are other accessible toilets at the station

Ram News 2
The approach to the building will not cause difficulty for any users.
There is more than one entrance into the building.
The main entrance is the most accessible for wheelchair users.
Please detail the location of the most suitable entrance for wheelchair users.:
Outside Station.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There is a single door.

Unable to assess at time of audit.

Waiting Room
Wheelchair users can access all visitor areas and move around without obstruction.

Stairs
The stairs are outdoors.
No of steps: 8
The steps do not have handrails.

Ferry Road Entrance
This is an entrance and exit.
There is a raised crossing.

Car Park Entrance
This is an entrance and exit.
There is a raised crossing.

Platform 2 Entrance
This is an entrance and exit.
There is no safe crossing.

Ticket Hall Entrance
This is an entrance and exit.
There is a raised crossing.

Stairs on Platform 2
The stairs are not outdoors.
Number of Steps: 12,11
There is a visual contrast between the step edge and the tread.

Stairs on Platform 1
The stairs are not outdoors.
Number of Steps: 13,11
There is a visual contrast between the step edge and the tread.

Ramp in subway
Distance in metres: 2
The ramp has a moderate gradient.

Ramp In subway
Distance in metres: 3
The ramp has a moderate gradient.

Shelter

Ramp
Distance in metres: 1
The ramp has a moderate gradient.

Shelter

Ticket Gates
Staff are available at the ticket gates to provide assistance.

Accessible entrance stairs
The stairs are outdoors.
No of steps: 14

Ticket Gates
Staff are available at the ticket gates to provide assistance.

Ramp
Distance in metres: 5
The ramp has a moderate gradient.

Jim's News
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

Ticket Counter

Ramp
Distance in metres: 15
The ramp has a moderate gradient.

Road

Subway
Additional Details:
The subway has steep slopes at the entrances.

Subway

Road

Concourse
There is staff assistance available.
Wheelchair users can get to all areas of the hall.
There are no arrivals information screens.
There are departure information screens.

Concourse
There is staff assistance available.
Wheelchair users can get to all areas of the hall.
There are no arrivals information screens.
There are departure information screens.

Car Park
No of Accessible spaces: 3
There is no vehicle height restriction barrier at the entrance to the car park.
A wheelchair user can get from the parking area to the station without assistance.

Paved Area

Paved area

Platform Number: 2
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 1
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.