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    Map key

    Airport
    ATM/Cash Machine
    Entrance
    Escalator
    Help point
    Lift
    London Underground
    Lost Property
    Luggage Trolleys
    Seats
    Single/Double Doors
    Ticket Counter
    Ticket Machine
    Vending Machine
     
    Top

    Heathrow Terminals 2 & 3 (Rail Station Only)

    Terminal 2 and 3 Concourse

    Luggage Trolley Ticket Machine ATM Cash Machine Lost Property Station Entrance Terminal 3 Arrivals and Departures Terminals 1 and 2 Arrivals and Departures Escalator Doors Escalator Ticket Counter 1 Escalator Escalator Lift Station Entrance Four lifts giving access down to platforms Ticket Counter 1 Corridor Corridor Landing Corridor Concourse
    o2183-0000001_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 0

    o2183-0000010_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 5
    Prepaid tickets cannot be collected.

    o2183-0000011_thumb.jpg

    How many are there: 1

    o2183-0000029_thumb.jpg

    Lost Property
    Wheelchair users can access all visitor areas and move around without obstruction.
    There is adequate lighting.

    o2183-0000017_thumb.jpg

    Station Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o2183-0000021_thumb.jpg

    Terminal 3 arrivals and departures

    o2183-0000022_thumb.jpg

    Terminals 1 and 2 Arrivals and Departures

    o2183-0000006_thumb.jpg

    Escalator
    The escalator travels down.

    o2183-0000014_thumb.jpg

    There are double doors.
    The door(s) are left open.
    The doorway is wide enough for all users.

    o2183-0000033_thumb.jpg

    Escalator
    The escalator travels down.

    o2183-0000008_thumb.jpg

    Ticket Counter 1
    How many windows: 2
    There is an induction loop available.
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2183-0000024_thumb.jpg

    Escalator
    The escalator travels down.

    o2183-0009528_thumb.jpg

    Escalator
    The escalator travels up.

    o2183-0000003_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.9
    What is the height of the call button in metres: 1.1
    What is the height of the direction button in metres: 1.1
    The lift has a separate entrance and exit door.
    Additional Details:
    There are four lifts here all go down to the platforms.

    o2183-0000017_thumb.jpg

    Station Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o2183-0000002_thumb.jpg

    Four lifts giving access down to platforms

    o2183-0000008_thumb.jpg

    Ticket Counter 1
    How many windows: 2
    There is an induction loop available.
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2183-0000019_thumb.jpg

    Corridor

    o2183-0000015_thumb.jpg

    Corridor

    o2183-0000026_thumb.jpg

    Landing

    o2183-0000020_thumb.jpg

    Corridor

    o2183-0000012_thumb.jpg

    Concourse
    There is staff assistance available.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are no departure information screens.

    Platform Level

    Help Point Ticket Machine Help Point Seats Vending Machine Help Point Vending Machine Help Point Vending Machine Help Point Help Point Help Point Help Point Help Point Help Point Luggage Trolley Ticket Machine Help Point Help Point Seats Luggage Trolley Vending Machine Lift Escalator Escalator Escalator Escalator Escalator Lift Four lifts up to concourse Landing Atrium Lobby Platform 1 Passage way
    o2183-0009534_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2183-0000050_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 1
    Prepaid tickets cannot be collected.

    o2183-0009535_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2183-0000049_thumb.jpg

    How many individual seats (Benches count as 1): 16

    o2183-0000047_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks.

    o2183-0009538_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1
    The Help Point has an induction loop fitted.
    There is contact option for Emergency only.

    o2183-0009555_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.

    o2183-0009559_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2183-0000057_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks.

    o2183-0009551_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2183-0009557_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2183-0009562_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2183-0009537_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1
    There is contact option for Emergency only.

    o2183-0009552_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2183-0009556_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2183-0009560_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 0

    o2183-0000061_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 4
    Prepaid tickets cannot be collected.

    o2183-0009558_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2183-0009564_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2183-0000056_thumb.jpg

    How many individual seats (Benches count as 1): 16

    o2183-0000059_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 0

    o2183-0009553_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.

    o2183-0000003_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.9
    What is the height of the call button in metres: 1.1
    What is the height of the direction button in metres: 1.1
    The lift has a separate entrance and exit door.
    Additional Details:
    There are four lifts here all go down to the platforms.

    o2183-0000024_thumb.jpg

    Escalator
    The escalator travels down.

    o2183-0000033_thumb.jpg

    Escalator
    The escalator travels down.

    o2183-0000037_thumb.jpg

    Escalator
    The escalator travels up.

    o2183-0000042_thumb.jpg

    Escalator
    The escalator travels down.

    o2183-0000063_thumb.jpg

    Escalator
    The escalator travels both ways.

    o2183-0000065_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.9
    What is the height of the call button in metres: 1.1
    What is the height of the direction button in metres: 1.1

    o2183-0000039_thumb.jpg

    Four lifts up to concourse

    o2183-0000026_thumb.jpg

    Landing

    o2183-0000040_thumb.jpg

    Atrium Lobby

    o2183-0009545_thumb.jpg

    Platform Number: 1
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2183-0000035_thumb.jpg

    Passage way

    Terminal 1 Concourse

    Ticket Machine International Arrivals Lift London Underground Airport UK and Ireland Arrivals Airport Arrivals and Departure Check In Escalator Ticket Counter 2 Doors Car Rental Five lifts down to platforms Ticket Counter 2 Terminal Entrance International Arrivals Concourse Terminal one
    o2183-0000077_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets cannot be collected.

    o2183-0000071_thumb.jpg

    International Arrivals

    o2183-0000065_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.9
    What is the height of the call button in metres: 1.1
    What is the height of the direction button in metres: 1.1

    o2183-0000072_thumb.jpg

    London Underground

    o2183-0000069_thumb.jpg

    Airport UK and Ireland Arrivals

    o2183-0000079_thumb.jpg

    Airport

    o2183-0000063_thumb.jpg

    Escalator
    The escalator travels both ways.

    o2183-0000075_thumb.jpg

    Ticket Counter 2
    How many windows: 2
    There is an induction loop available.
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2183-0000078_thumb.jpg

    There are double doors.
    The door is automatic.
    The door(s) slide open.
    The doorway is wide enough for all users.
    Additional Details:
    There are two sets of double doors here with barriers located directly in front. Wheelchair users should use the lifts.

    o2183-0000092_thumb.jpg

    Car Rental

    o2183-0000070_thumb.jpg

    Five lifts down to platforms

    o2183-0000075_thumb.jpg

    Ticket Counter 2
    How many windows: 2
    There is an induction loop available.
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2183-0000073_thumb.jpg

    Terminal Entrance

    o2183-0000074_thumb.jpg

    International Arrivals

    o2183-0000067_thumb.jpg

    Concourse Terminal one
    There is staff assistance available.
    There are seats available for people to rest.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are no departure information screens.