Hastings (HGS)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities on platforms -
Trolleys
-
Refreshments
Note Coffee shop -
ATM machine
ATM machine in booking hall -
Toilets
Toilets Booking hall -
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Shops W H smith
Hastings
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- On Platform 1/2
- Storage spaces
- 50
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Saba Park Solutions UK Limited
- Phone number
- 03301 235 247
- Email address
- customersupport.uk@sabagroup.com
- Note
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 75 with 3 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £5.60
- Off peak rate
- £5.00
- Saturday rate
- £3.50
- Sunday rate
- £1.00
- Weekly rate
- £25.20
- Monthly rate
- £88.50
- 3 Monthly rate
- £264.00
- 6 Monthly rate
- £530.30
- Annual rate
- £958.00
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
outside station front
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Sunday 24 Hours a Day
Assistance/Help available from station staff from First to Last trains.
- Location
-
On way in to access trains
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- There are standing height and wheelchair height ticket counters available.
- Induction loop
- This office does not have an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
booking hall
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- 0345 322 7021
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Front of the station.
Facilities
- ATM Machine
- Yes
- in booking hall
- Refreshment facilities
- Yes
- Coffee shop
- Shops
- Yes
- Type of shops available
- W H smith
- Toilets
- Yes
- Toilets Location
- Booking hall
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Booking hall
- National key toilets
- Yes
- National key toilets location
- Booking hall
- Waiting Rooms
- Yes
- Waiting rooms location
- on platforms
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Textphone 0800 783 4548
- Staff help available
- Yes
- Assistance/Help available from station staff from First to Last trains.
- Staff help available opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Assistance/Help available from station staff from First to Last trains.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brightton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Sunday 24 Hours a Day
Assistance/Help available from station staff from First to Last trains.
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