Hastings (HGS)
Managed by Southeastern
Station facilities
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Station seating facilities
Station seating facilities Heated waiting Rooms on the platforms only available when staff are present -
Trolleys
-
Refreshments
Note Coffee shop and Selecta vending machines -
ATM machine
ATM machine At the front of the station.
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Toilets
Toilets Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff) -
Pay phone
-
Internet
-
Post box
Note There is a post box located opposite the station in the walkway that runs alongside the Royal Mail building next to the station
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Tourist information office
Tourist information office There is a Tourist Information Office located in the Station Plaza campus at Hastings college which is right next to the station - Station approach, Hastings, TN34 1BA
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Shops
Shops W H smith, Costa Coffee
Hastings
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- On Platform 1/2
- Storage spaces
- 50
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- APCOA Parking
- Phone number
- 0330 333 9232
- Email address
- [email protected]
- Note
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- Opening hours
-
Monday - Friday 00:00 - 00:00
- Number of spaces
- 75 with 4 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £5.80
- Off peak rate
- £5.20
- Saturday rate
- £1.50
- Sunday rate
- £4.10
- Weekly rate
- £24.80
- Monthly rate
- £86.90
- 3 Monthly rate
- £260.50
- 6 Monthly rate
- £519.60
- Annual rate
- £942.60
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
outside station front
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:50 - 20:30
Saturday 05:50 - 20:30
Sunday 05:50 - 20:30
- Location
-
On way in to access trains
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office does not have an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
booking hall
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Front of the station.
Facilities
- ATM Machine
- Yes
-
At the front of the station.
- Post box
- Yes
-
There is a post box located opposite the station in the walkway that runs alongside the Royal Mail building next to the station
- Refreshment facilities
- Yes
- Coffee shop and Selecta vending machines
- Shops
- Yes
- Type of shops available
-
W H smith, Costa Coffee
- Toilets
- Yes
- Toilets Location
- Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
- Tourist Information Office
- Yes
- Tourist Information Office location
-
There is a Tourist Information Office located in the Station Plaza campus at Hastings college which is right next to the station - Station approach, Hastings, TN34 1BA
- Waiting Rooms
- Yes
- Waiting rooms location
- Heated waiting Rooms on the platforms only available when staff are present
- Waiting rooms opening hours
-
Waiting rooms are currently out of use because of COVID-19 restrictions
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Assisted travel
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
- Helpline opening hours
-
Monday - Sunday 24 Hours a Day
*Helpline closed on Christmas Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 04:45 - 01:40
Saturday 04:45 - 01:40
Sunday 06:20 - 01:25
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brightton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Friday 04:45 - 01:40
Saturday 04:45 - 01:40
Sunday 06:20 - 01:25
Assistance/Help available from station staff from First to Last trains.
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