Chatham (CTM)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities on platform 1 and 2 Only available when staff present -
Trolleys
-
Refreshments
Note Buffet platform 1, Starbucks in booking hall. Confectionary machines on platform 1&2 -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets Platform 1 & 2 - Available during staffing hours -
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Shops
Chatham
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- downside car park
- Storage spaces
- 30
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- APCOA Parking
- Phone number
- 0330 333 9232
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 276 with 4 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £7.00
- Off peak rate
- £6.30
- Saturday rate
- £1.50
- Sunday rate
- £4.30
- Weekly rate
- £31.20
- Monthly rate
- £110.00
- 3 Monthly rate
- £329.10
- 6 Monthly rate
- £657.20
- Annual rate
- £1189.90
- From 1st June - new off peak evening rate (after 18:00) - £1.50
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
station forecourt
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:45 - 20:00
Saturday 06:15 - 20:00
Sunday 07:00 - 19:00
Assistance/Help available from station staff from First to Last trains.
- Location
- Station front main entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- There are standing height and wheelchair height ticket counters available.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
In the booking hall
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
First Arriva bus stop, to the right of the station entrance
Facilities
- ATM Machine
- Yes
- Located on concourse
- Refreshment facilities
- Yes
- Buffet platform 1, Starbucks in booking hall. Confectionary machines on platform 1&2
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- Platform 1 & 2 - Available during staffing hours
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- acessible toilet platform 2- Available during staffing hours
- National key toilets
- Yes
- National key toilets location
- Platform 1&2 - Available during staffing hours
- Waiting Rooms
- Yes
- Waiting rooms location
- on platform 1 and 2 Only available when staff present
- Waiting rooms opening hours
-
Waiting rooms currently closed because of COVID-19 restrictions
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Assisted travel
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
- Staff help available
- Yes
- Assistance/Help available from station staff from First to Last trains.
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
Assistance/Help available from station staff from First to Last trains.
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
- This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London via ramp to car park. Step free access to platform 2 for services away from London via ramp from Railway Street. Step free interchange via road and steep paths is in excess of 250 metres. Step access between platforms available via the booking hall.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Sunday 24 Hours a Day
Assistance/Help available from station staff from First to Last trains.
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