Page last updated Thursday 16 July 2020 13:17

We are taking extra steps to make your journey safer.

With pubs, cinemas and more shops beginning to open the health and wellbeing of our passengers and staff is our top priority.

If you have to travel we want to ensure that you are able to do so safely and with confidence. This is our safer travel pledge to you. 

We are


Running more trains to make extra room, new signage to help social distancing, and creating timetables to help reduce delays Extra cleaning at 2500 stations and on over 14000 train carriages with powerful anti-viral products
Installing hand sanister points at over 300 stations, replenishing soap more frequently at stations and on train, and installing vending machines at over 150 stations to provide face coverings and travel hand sanitiser Link to Facebook Messenger tool. Sign up for disruption and crowding alerts on services and at stations
  • Avoid busy times - Travel at quieter times and keep your distance wherever possible
  • Wash your hands – Carry hand sanitiser and wash your hands before and after your journey
  • Bring a face covering– Make sure you wear a face covering through your journey unless you are exempt

You can find out more about what we’re doing to keep you safe here


Latest Travel Advice

What This Means for Your Services

How Train Companies are Supporting Your Journey

How You Can Help

Common Questions


Train Operating Companies' Guidance Alert Me by Messenger Employers Advice

Face Coverings and
Face Covering Exemptions

Assisted Travel FAQs London Travel Advice