Safer Travel Pledge

 
Page last updated Wednesday 22 December 2021 at 12:00

When you travel by train, travel with confidence. Here is our Safer Travel Pledge to you.

We are

Running more trains to make extra room, new signage to help social distancing, and creating timetables to help reduce delays Extra cleaning at 2500 stations and on over 14000 train carriages with powerful anti-viral products
Installing hand sanister points at over 300 stations, replenishing soap more frequently at stations and on train, and installing vending machines at over 150 stations to provide face coverings and travel hand sanitiser Link to Facebook Messenger tool. Sign up for disruption and crowding alerts on services and at stations

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Air Handling Systems Onboard

Did you know trains with air handling systems draw fresh, clean air inside the train carriage from outside? Help customers travel with confidence on the network

Image and quote from Justyna Slusarczyk, Train Manager “Trains with air handling systems draw in a carriage’s worth of fresh air every 6-9 minutes, helping passengers to feel confident when they travel.”

  • Avoid busy times - Travel at quieter times and keep your distance wherever possible
  • Wash your hands - Carry hand sanitiser and wash your hands before and after your journey
  • Wear a face covering - you must wear a face covering when travelling on National Rail services, at stations, and on platforms, unless you are exempt.​​​​​​​

You can find out more about what we are doing to keep you safe here.

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FURTHER INFORMATION

Latest Travel Advice

What This Means for Your Services

How Train Companies are Supporting Your Journey

 

How You Can Help

Common Questions

Refunds

Seat Reservations

Alert Me by Messenger

Face Coverings

Face Covering Exemptions

Assisted Travel FAQs

London Travel Advice

 
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Last updated:   22 December 2021