Skip to main content

SWR Promo Advance (First Class)

The following terms and conditions apply to this type of ticket. Please note that some tickets have restrictions on the days or times you can travel. Please check before you travel.

Terms and Conditions

Description

Promotional Advance tickets are single (one-way) tickets.

They must be booked the day before travel and are subject to availability.

Advance tickets are valid only on the specific booked train but can be changed before departure of the first reserved service for a fee.

Single or Return

Single

Operator

  • Island Line
  • South Western Railway

First Class Ticket Code

N1W, N2W, N3W & N4W

Availability

Purchase Location

Online only through South Western Railway website and other online retailers.

Purchase Availability

Tickets are valid only on the date and train service(s) shown on the ticket(s). Where applicable, valid only for travel in the class and reserved seat(s) shown on the ticket(s).

Pre-booking Requirement

Tickets must be purchased by 23:59 the day before travel, subject to availability. They are available up to 12 weeks before travel.

Reservations Compulsory

Yes

Yes

Discounts

Children

Yes

Children aged 5-15 years: 50% off the adult fare

Railcards

No

Outward Journey

Day Of Travel

Valid only on the date shown on the ticket.

Time Of Travel

Valid only at the specified time and train printed on the ticket.

Break Of Journey

Customers may not start, break and resume, or end their journey at any intermediate station except to change to/from connecting trains as shown on the ticket(s) or other valid travel itinerary.

Return Journey

Day Of Travel

Not applicable

Time Of Travel

Not applicable

Break Of Journey

Not applicable

Refunds

Advance tickets are non-refundable.

Where an excess fare has been paid up to the price of a walk-up ticket, the excess fare paid varies the terms under which the passenger can travel, but it does not alter the refund terms of the original Advance ticket. If the passenger subsequently asks for a refund on the combination of Advance ticket plus Excess Fare plus £10 fee, the Advance ticket and £10 fee remain non-refundable and a refund is only payable on the excess fare paid, less a £10 refund fee.

If the train the customer purchased a ticket for is cancelled or delayed by more than 60 minutes, special arrangements will be made to accommodate them on another train (although a seat cannot be guaranteed). If the train the customer purchased a ticket for is cancelled or delayed and as a result, customers decide not to travel, a refund will be offered on completely unused tickets and they will not be charged an administration fee.

There may be rare occasions where a cheaper Advance fare becomes available closer to the time of travel, for example if a group booking is cancelled and extra seats become available. Please note that in these circumstances Advance tickets that have already been bought cannot be refunded in part or in full.

Changes To Travel Plans

Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. Customers will need to present the ticket(s) and reservation(s) when they request a change.

Changes to tickets cannot be made on-board the train. If customers board a train without a ticket and reservation for that service, a new ticket must be purchased.

The origin, destination and Train Company or route shown on the ticket(s) must remain the same.

The difference between the price paid and cost of the next suitable fare for the journey is payable, plus a £10 administration fee per person, per single ticket for each change to a journey. If customers change to a train on which a cheaper fare is available, the difference will not be refunded.

Please note that where an Advance ticket has been purchased online and the ticket has either been self-printed at home or downloaded to a mobile device this may alter the rules for changing the ticket. The relevant conditions will be made clear when the ticket is bought.