When and where the ticket can be used
Up to four children can travel with each adult ticket holder
Valid for travel on Southeastern services only
Not valid for journeys wholly within the London Zones 1-8 area
Valid for off-peak travel only. No restrictions at weekends and public holidays
Not valid in first class
Unaccompanied children must pay the normal child fare, which is 50% of the adult fare
Conditions of use
You must travel in the class of accommodation shown on your ticket.
The outward part of an Off-Peak Return ticket is only valid for travel when accompanied by an unused return part of the same ticket.
This offer is not valid with all promotional fares. This will be specified separately for each promotion.
Break of journey
Break of journey is allowed on Off-Peak tickets unless restricted for the journey you are making. If you intend to break your journey, please call 03457 48 49 50 to check if it is available on your specific journey.
If you break your journey and are still travelling at 02:30 then you may stay on the train to complete that part of the journey, but no further break of journey is allowed and all travel must be completed by 12:00.
Changing the time or date of travel
If you wish to change your time of travel or class of the ticket, you can pay the difference between the cost of the ticket held and the cost of the ticket that is most appropriate for the journey you need to make.
In many cases, if you are still travelling at a time when your ticket is not restricted, no additional fare is payable.
If you wish to change the date of travel, or the origin or destination of your ticket, it may be necessary to buy a new ticket and apply for a refund on your existing ticket (see below).
Refunds
Your ticket is refundable.
If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date. You may be required to pay an administration fee.
The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.
