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Last updated:Today at 19:20
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway, Transport for Wales, West Midlands Railway

Great Western Railway (GW)

http://www.gwr.com(external link, opens in a new tab)

Customer Support

  • Monday to Friday & Public Holidays: 06:00 - 23:00
  • Saturday to Sunday: 07:00 - 23:00

Excluding 25 December

03457000125

[email protected]

https://www.gwr.com/help-and-support/contact-us(external link, opens in a new tab)

Tickets and Information

  • Monday to Friday & Public Holidays: 06:00 - 23:00
  • Saturday to Sunday: 07:00 - 23:00

Excluding 25 December

03457000125

[email protected]

https://www.gwr.com/help-and-support/contact-us(external link, opens in a new tab)

Accessible Travel

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

08001971329

https://www.gwr.com/travel-information/passenger-assist(external link, opens in a new tab)

Lost Property

  • Monday to Friday & Public Holidays: 06:00 - 23:00
  • Saturday to Sunday: 07:00 - 23:00

Excluding 25 December

[email protected]

https://www.gwr.com/help-and-support/lost-property(external link, opens in a new tab)

Download network map

PDF (128k)

(download link)

Opening Hours

  • Monday to Friday & Public Holidays: 06:00 - 23:00
  • Saturday to Sunday: 07:00 - 23:00

Excluding 25 December

Email Address

[email protected]

Web Address

https://www.gwr.com/help-and-support/contact-us(external link, opens in a new tab)

Phone Number

03457000125

Postal Address

  • Freepost GWR CUSTOMER SUPPORT
  • .
  • .

Notes

Seat Reservations

Yes

Telesales

Opening Hours
  • Monday to Friday & Public Holidays: 06:00 - 23:00
  • Saturday to Sunday: 07:00 - 23:00

Excluding 25 December

Email Address

[email protected]

Web Address

https://www.gwr.com/help-and-support/contact-us(external link, opens in a new tab)

Phone Number

03457000125

Postal Address
  • Freepost GWR CUSTOMER SUPPORT
  • .
  • .
Notes

Business Travel

Opening Hours
  • Monday to Friday & Public Holidays: 06:00 - 23:00
  • Saturday to Sunday: 07:00 - 23:00

Excluding 25 December

Email Address

[email protected]

Web Address

https://www.gwr.com/help-and-support/contact-us(external link, opens in a new tab)

Phone Number

03457000125

Postal Address
  • Freepost GWR CUSTOMER SUPPORT
  • .
  • .
Notes

Ticketless Travel Policy

Web Address

https://www.gwr.com/help-and-support/penalties-and-enforcements(external link, opens in a new tab)

Opening Hours

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

Web Address

https://www.gwr.com/travel-information/passenger-assist(external link, opens in a new tab)

Phone Number

08001971329

Text Relay Number

18001 0800 197 1329

Opening Hours

  • Monday to Friday & Public Holidays: 06:00 - 23:00
  • Saturday to Sunday: 07:00 - 23:00

Excluding 25 December

Email Address

[email protected]

Web Address

https://www.gwr.com/help-and-support/lost-property(external link, opens in a new tab)

Email Address

[email protected]

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

03457000125

Postal Address

  • Freepost GREAT WESTERN RAILWAY CUST
  • -
  • -

Managing Director

Mark Hopwood