Page last updated Friday 29 May 2020, 11:13

The health and wellbeing of our passengers and staff is always our top priority. We know passengers may have concerns, and rail companies are working closely with government to take the steps needed to keep our vital services moving while keeping customers safe.

Please visit the NHS website for the latest Coronavirus guidance.

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Common Questions 


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National Rail companies are asking passengers to continue to follow the latest advice from government and public health officials. 

The government has asked people to avoid public transport if at all possible to help maintain social distancing with limited capacity, and keep the railway for those who need it most. If you need to travel by National Rail please try to travel Off-Peak, keep a 2-metre distance from others and use a face covering, and carry hand sanitiser or wash your hands.

In turn, train companies will do everything possible to keep passengers safe, including;

  • more frequent and thorough cleaning than normal on trains and at stations
  • giving clear safety guidance on journeys, and
  • make extra train carriages available whenever possible

If your journey is necessary and you need to travel by National Rail, please remember that stations may be busy and leave plenty of time for your journey.

You should also follow public health advice; if you need to cough or sneeze please "Catch it, Bin it, Kill it" and if you or the people you live with have symptoms of COVID-19 (Coronavirus), you should stay at home and do not travel. 


In order to maintain services for essential workers, while reflecting lower passenger demand and staffing levels, a reduced timetable is in operation. This means fewer trains are currently running compared to a normal weekday. Early morning and late evening services have been maintained wherever possible to support those customers who are working shifts.

The current timetable is working to an enhanced Saturday-level of service across the network, since Monday 18 May 2020. This new timetable will be available to view now, so please check your journey before you travel at, or find live station departure/arrival information at


  • Sharing advice and information about how to stay healthy - there are public health posters and other information around stations and on trains.
  • Doing more to ensure our trains and stations are clean. The kind of steps being taken include a greater focus on cleaning high-touch areas on trains and at stations; (such as handrails and ticket machine touch screens), increasing the use of antiviral cleaning products and ensuring toilets are well stocked with soap. Trains are also being checked regularly throughout the day in addition to the cleaning which takes place in depots.
  • Where possible and appropriate, protecting frontline staff by reducing contact at ticket barriers, the need for people to handle tickets and cash, and removing on-board catering.
  • Adding extra carriages wherever possible.
  • Offering ‘virtual’ refunds and refunding previously booked tickets for future travel, before the Coronavirus pandemic started. Further information can be found on our Cononavirus Refunds information page.


To reduce the transmission of Coronavirus, the government has advised people to avoid non-essential use of public transport. When at our stations or travelling by train, we’re encouraging everyone to follow these guidelines:

Guidance on during your journey on National Rail services

  • Travel off-peak if you can - generally after 09:30 in cities and large towns or 09:00 everywhere else
  • Purchase your ticket online or on via smartphone apps (where available)
  • Paying for tickets by contactless payment, where available 
  • Wash your hands often with soap and water for at least 20 seconds before and after your journey. If soap and water are not available, use an alcohol-based hand sanitiser.
  • Follow public health advice on your journey. For example, cover your cough or sneeze with a tissue and then throw away the tissue in a bin



Common Questions


Train Operating Companies' Guidance


Last updated:   29 May 2020