Coronavirus Travel Advice

 

Page last updated Tuesday 30 November 2021 at 09:24​​​​​​​

The health and wellbeing of our customers and staff is always our top priority. We know passengers may have concerns and rail companies are working closely with government to take the steps needed to keep our vital services moving while keeping customers safe.

Please visit our Safer Travel Pledge page for information on what we are doing to help you Travel with Confidence.

 

Latest Travel Advice

What This Means for Your Services

Book with Confidence

How You Can Help

Common Questions

Safer Travel Pledge

Seat Reservations

Alert Me by Messenger

London Travel Advice

Face Coverings 

Face Covering Exemptions

Assisted Travel FAQs

LATEST TRAVEL ADVICE

National Rail companies are asking passengers to continue to follow the latest advice from government and public health officials.​​​​​​​  ​​​​​​​

In line with the latest Government rules, you must wear a face covering on National Rail services for your entire journey, including at stations and on platforms.

If travelling by train please check before you travel, book in advance and try to travel at quieter times if you can. To help you travel with confidence the rail industry is:

  • carrying out more frequent and thorough cleaning than normal on trains and at stations 
  • making extra train carriages available whenever possible 
  • providing better information about how busy services are  

Please remember that stations and trains may be busy, so leave plenty of time for your journey.  ​​​​​​​

WHAT THIS MEANS FOR YOUR SERVICES

We want to ensure that if you are travelling you can travel with confidence, which is why the industry is closely monitoring journeys and making adjustments wherever possible to maximise space.

Services have been increased across the country to increase space as more people will be returning to out trains. Please check your journey before you travel using the National Rail Journey Planner or find live station departure/arrival information using the buttons below

        

HOW TRAIN COMPANIES ARE SUPPORTING YOUR JOURNEY

  • Sharing advice and information about how to stay healthy - there are public health posters and other information around stations and on trains.
  • Doing more to ensure our trains and stations are clean. The kind of steps being taken include a greater focus on cleaning high-touch areas on trains and at stations; (such as handrails and ticket machine touch screens), increasing the use of antiviral cleaning products and ensuring toilets are well stocked with soap. Trains are also being checked regularly throughout the day in addition to the cleaning which takes place in depots.
  • Helping people book with confidence by offering fee free refunds should your journey plans change. Further information can be found on our Cononavirus Refunds information page.

Coach and Bus operators that are supplying rail replacement vehicles in certain areas are also working hard to ensure that all enhanced cleaning standards are met, including

  • a greater focus on cleaning high-touch areas on vehicles; (such as handrails),
  • increasing the use of antiviral cleaning products
  • Where coaches have the facilities, ensuring toilets are well stocked with soap

If you require assistance when travelling, especially if there is a rail replacement service instead of a train, we recommend that you contact us to discuss your journey as soon as possible - See Assisted Travel page for details.

 

HOW YOU CAN HELP

When at our stations or travelling by train, we’re encouraging everyone to follow these guidelines:

Guidance on during your journey on National Rail services
  • Travel at quieter times if you can - generally after 09:30 in cities and large towns or 09:00 everywhere else
  • Purchase your ticket online or on via smartphone apps (where available).
  • To protect yourself and others, you must wear a face covering face covering in stations and on train unless you are exempt. 
  • Paying for tickets by contactless payment, where available.
  • Wash your hands often with soap and water for at least 20 seconds before and after your journey. If soap and water are not available, use an alcohol-based hand sanitiser.
  • Follow public health advice on your journey. For example, cover your cough or sneeze with a tissue and then throw away the tissue in a bin.

TRAVELLING TO LONDON

There is information on our dedicated London Travel Advice page.

FURTHER INFORMATION

Common Questions

Book with Confidence

Seat Reservations

Assisted Travel FAQs

London Travel Advice

Alert Me by Messenger

Face Coverings

Face Covering Exemptions

Safer Travel Pledge

 

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Last updated:   30 November 2021