Service alteration details

PAGE LAST UPDATED: 16/06/2021 15:24. Update now

Find out details about how services are running and be informed on any disruption on your journey.

Reduced LNER service until approximately Friday 14 May

Incident created
08/05/2021 05:38
Last updated
10/05/2021 02:48
Route affected

All LNER routes

 
TOC(s) affected
LNER;
Description

More trains than usual needing repairs at the same time means LNER services are running a reduced service across their network.

Customers wishing to travel with LNER from today until Friday 14 May are advised to check before they travel.

Customer Advice:

If your booked service is still running

If the train you planned to travel on is still running, please travel on this train as normal. Please note, LNER services are reservation only and you should only travel on a train you have a confirmed reservation for.

If your train is cancelled

If the train you planned to travel on is cancelled, your ticket will be accepted on another LNER train to the same destination. If you are unable to travel on the same day, your ticket will be accepted on any alternative day until Sunday 16 May. You must reserve a seat on the new train before travelling.

Please be aware that trains may be busy. If the trains around your original time are full, you may need to be flexible and travel earlier or later.

If you decide not to travel, a full refund is available. Please contact your original point of ticket purchase within 28 days to claim your refund.

If your train was cancelled on Saturday 8 or Sunday 9 May

Tickets dated Saturday 8 May or Sunday 9 May will be valid for travel on any day between today and Sunday 16 May.

Ticket Acceptance:

 

LNER tickets will be valid with the following train operating companies:

 

  • Avanti West Coast between London Euston and Manchester / Scotland
  • East Midlands Railway between London St Pancras International and Sheffield
  • Northern services via any other reasonable route
  • Thameslink services between London St Pancras and Peterborough
  • Grand Central via any reasonable route
  • ScotRail between Edinburgh and Aberdeen / Inverness

 

Additional information:

A number of Class 800 series Hitachi trains from several train companies have been taken out of service for ongoing checks as a precautionary measure. This problem is being investigated by Hitachi and once trains have been checked, we hope to be able to release them back into service as soon as possible.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

You can find the location of your bus replacement by checking station signs or by searching for your station on our station information

Twitter:
If you would like to follow this incident on Twitter, please use #LNERUpdate

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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