Acocks Green (ACG)

Managed by West Midlands Railway 

 
Acocks Green station
Yardley Road
Acocks Green
West Midlands
B27 6EB
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Acocks Green

Stations made easy

Route planning around the station including maps and platforms

Show [ACG] route

 

Getting to and from the station

 

Bicycle parking

Stands,Lockers
Storage sheltered
No
Storage location
On platform
Storage spaces
13
Storage CCTV
Yes
Car Park
Station Car Park
Operator
Network West Midlands
Address
-
-
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
130  with 6 accessible spaces available
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
There is no charge for railway users to park their cars in this car park
CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Premier Radio 0121 604 4000

Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday, Tuesday, Wednesday, Thursday 07:00 - 16:00
Friday 07:00 - 18:00
Saturday 08:00 - 16:00
Sunday Closed

None

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

None

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are no accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
Yes - from ticket office 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday 07:00 - 16:00
Friday 07:00 - 18:00
Saturday 08:00 - 16:00
Sunday Closed
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

On Platform and in Car Park

Customer Services

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.

**Acocks Green is accredited by the Secure Station Scheme**

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

In the event of engineering the bus/coach will collect from: The public service bus stop outside station entrance

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 0248998
Assisted travel

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don’t forget you can always simply ‘turn up and go’ without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

Helpline opening hours
Monday - Sunday 08:00 - 22:00

Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)

Staff help available
Yes
Staff help available opening times
Monday, Tuesday, Wednesday, Thursday 07:00 - 16:00
Friday 07:00 - 18:00
Saturday 08:00 - 16:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Please note that lifts are available at this station between the booking hall and the car park and between the booking hall and the island platform.

Alternatively, there are 34 steps from booking hall down to island platform. Direct access from car park to booking hall is via 40 steps. Direct access to car park from booking hall is locked after 8pm. Pick-up in car park only. CCTV car park only. Large stepping distance on Birmingham platform.

Wheelchairs available
No
Nearest station with more facilities CRS Code
Olton

Station Map

 
Station plan

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Stations made easy
Show [ACG] route

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