Passenger Assist

These pages give information on how to buy your ticket, plan your journey and travel by rail if you require assistance with your journey.

Click here to buy tickets from the Journey Planner

We are committed to ensuring customers can travel by train safely, in comfort and with dignity.

Plan Assistance for Your Journey

  • What is Passenger Assist?
  • How to Request Assistance via Passenger Assist
  • Planning Assistance in Advance
  • Last Minute Assistance Requests (Turn Up and Go)
  • Do I Still Need a Ticket to Travel?  Image of a railway work holding a ramp waiting for a train to arrive
  • Train Company Contact Details

Passenger Assistance by Transreport App

  • What is the Passenger Assistance app?

Buy Your Ticket

  • How to Buy a Ticket to Travel
  • Disabled Persons Railcard Discounts


  • Accessible Stations
  • Train Facilities
  • Cancelled or Delayed Trains
  • Issues with Your Journey
  • Mobility Scooters
  • Sunflower Lanyards
  • Further Information
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Last updated:   06 July 2021