Passenger Assist

These pages give information on how to buy your ticket, plan your journey and travel by rail if you require assistance with your journey.

Click here to buy tickets from the Journey Planner

We are committed to ensuring customers can travel by train safely, in comfort and with dignity.

Plan Assistance for Your Journey

  • What is Passenger Assist?
  • How to Request Assistance via Passenger Assist
  • Planning Assistance in Advance
  • Last Minute Assistance Requests (Turn Up and Go)
  • Do I Still Need a Ticket to Travel? 
  • Train Company Contact Details

Passenger Assistance by Transreport App

  • What is the Passenger Assistance app?

Buy Your Ticket Image of a railway work holding a ramp waiting for a train to arrive

  • How to Buy a Ticket to Travel
  • Disabled Persons Railcard Discounts

Travel

  • Accessible Stations
  • Train Facilities
  • Cancelled or Delayed Trains
  • Issues with Your Journey
  • Mobility Scooters
  • Sunflower Lanyards
  • Further Information

Accessible Travel for All

We want everyone to travel with confidence, watch the video below to see what you could expect on your journey. Alternative video versions at a relaxed pace, with British Sign Language and audio descriptions are available to watch here 

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Last updated:   31 August 2021