We are committed to ensuring customers can travel by train safely, in comfort and with dignity.
Plan Assistance for Your Journey
- What is Passenger Assist?
- How to Request Assistance via Passenger Assist
- Planning Assistance in Advance
- Last Minute Assistance Requests (Turn Up and Go)
- Do I Still Need a Ticket to Travel?

- Train Company Contact Details
Passenger Assistance by Transreport App
- What is the Passenger Assistance app?
- How to Buy a Ticket to Travel
- Disabled Persons Railcard Discounts
- Accessible Stations
- Train Facilities
- Cancelled or Delayed Trains
- Issues with Your Journey
- Mobility Scooters
- Sunflower Lanyards
- Further Information
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Last updated: 06 July 2021