Basingstoke (BSK)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities All platforms
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Trolleys
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Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected] -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Outside station
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Tourist information office
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Shops
Shops
Basingstoke
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Compound,Wheel Racks- Storage sheltered
- Yes
- Storage location
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Car park and platform 4
- Storage spaces
- 170
- Storage CCTV
- Yes
- Car Park
- Bunion Place and North Yard Multi-Storey
- Address
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North Yard Car Park
19 Phoenix Park Terrace
Basingstoke
RG21 5NQ - Note
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Weekend Tickets available after 1200 Friday £9.40
Bunion Place and North Yard - Off Peak from 1300 Monday to Friday
18 Electric Vehicle Charging Points are available.
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 1339 with 12 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £9.80
- Off peak rate
- £5.50
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £49.00
- Monthly rate
- £136.90
- 3 Monthly rate
- £410.70
- Annual rate
- £1389.00
-
Bank Holiday £3.50
- CCTV Coverage
- Yes
- Car Park
- Premium
- Address
-
-
-
- Note
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Weekend ticket available after 1200 Friday £10.50
Premium - Off Peak from 1100 Monday to Friday
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 30
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £13.50
- Off peak rate
- £6.00
- Saturday rate
- £4.00
- Sunday rate
- £4.00
- Annual rate
- £1699.00
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Bank Holiday £4.00
- CCTV Coverage
- Yes
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Private Hire / Black Cabs outside Station Entrance
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:00 - 21:30
Saturday 06:00 - 21:30
Sunday 07:00 - 21:30
- Location
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In the booking hall.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Basingstoke ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for Great Western Railway South Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Customer help points
- Yes
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Customer Help points are located on every platform
- Lost Property
- Yes
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Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Basingstoke.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
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Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Station Forecourt, off Alencon Link
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
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Outside station
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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All platforms
- Waiting rooms opening hours
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Monday - Sunday 24 Hours a Day
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
-
If you want to plan your travel you can book assistance up to 2 hours before your journey, please call our contact centre team 0800 528 2100 . Our assisted travel helpline is open 24 hours a day, except on Christmas Day and Boxing Day. You just need to tell us where you are, where you're travelling to, and how we can help. We will confirm the arrangements with you. We will send a text message to the guard of the service that you intend to travel on, providing them with advance notice.
When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.
Assisted Boarding Points
A dedicated meeting point so you can just Turn Up and Go When you arrive at the station find the Assisted Boarding Point on the platform using:
* Information posters
* Website information
* Assisted Boarding Points Icon
* Announcements and customer information boards around the station.
Scan the WhatsApp QR code or use our WhatsApp number 0800 528 6599 to send a message . You just need to tell us where you are, where you're travelling to, and how we can help. We’ll send a text message to the guard of the service that you intend to travel on, providing them with advance notice. We will send you a text confirmation.
When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.
- Helpline opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Staff help available at all times trains are running
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.
Please be aware that this station has no tactile paving on the platform edge.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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