Christchurch (CHR)
Managed by South Western Railway
Station facilities
-
Station seating facilities
Station seating facilities On each platform
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours. -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Christchurch
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Lockers,Stands,Wheel Racks- Storage sheltered
- Yes
- Storage spaces
- 122
-
2 lockers plus an additional 120 cycle spaces
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Note
-
Off Peak from 1000 Monday to Friday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 65 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £5.70
- Off peak rate
- £2.00
- Saturday rate
- £2.00
- Sunday rate
- £0.00
- Weekly rate
- £24.10
- Monthly rate
- £57.70
- 3 Monthly rate
- £173.10
- Annual rate
- £546.00
-
Bank Holiday £5.00
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 12:55
Saturday 07:00 - 14:00
Sunday 08:45 - 12:45
Public Holidays 07:00 - 14:00
- Location
-
Outside entrance to Ticket Office
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Christchurch ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:00 - 12:55
Saturday 07:00 - 14:00
Sunday 08:45 - 12:45
- Customer help points
- Yes
-
Customer Help points are located on every platform
- Lost Property
- Yes
-
Please register your lost property using the form at SWR Lost Property. It can take several days for items to turn up, we will let you know if they do.
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Stour Road bus stop outside of station
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
-
Find WiFi Hotspots around Christchurch station
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
-
On each platform
- Waiting rooms opening hours
-
Monday - Friday 06:00 - 12:55
Saturday 07:00 - 14:00
Sunday 08:45 - 12:45
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
- Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also use our Assisted Boarding Points service. More information here: here
- Helpline opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
- Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards Weymouth). There is level access from Clarendon Road to Platform 2 (for trains towards London Waterloo) via a separate entrance. The step-free route between platforms is approximately 475m via the street.
- Wheelchairs available
- No
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