Last updated:Today at 21:05
Train companies affected:Southern, Thameslink
Last updated:Today at 09:23
Train companies affected:National Rail
Last updated:Today at 00:00
Train companies affected:National Rail
Downham Market station, Railway Road, Downham Market, Norfolk, PE38 9EN
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Yes
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Yes
Yes
No
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Yes
The Assistance Meeting Point is by the ticket office.
Assistance can be provided via the help points, located on the platforms, at all times of the day.
No
Yes
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Yes
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This is a Category B1 station: Step-free access to both platforms via separate entrances. Access between platforms via the street and a level crossing.
The Assistance Meeting Point is by the ticket office.
No
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Yes
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. A Mobile Assistance team also covers this station.
You can arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only
Texting us on 07970 511077
Yes
Toilets may only be available during staffed hours at some locations.
Yes
A heated waiting room is available on platforms 1 and 2 between 05:40 and 17:30.
Access to the waiting shelter on platform 1 is not step free.
Yes
No
No
Yes
Located at the front of the station
7 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.
If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Yes
The Assistance Meeting Point is by the ticket office.
The assisted travel helpline is not available on Christmas Day.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 058 2844
Texting us on 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Yes
Toilet located on platform 1.
Toilets are available during staffed hours.
Yes
Toilets may only be available during staffed hours at some locations.
No
Yes
A heated waiting room is available on platforms 1 and 2 between 05:40 and 17:30.
Access to the waiting shelter on platform 1 is not step free.
Yes
APCOA Parking UK
113 spaces
7 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.
If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Yes
Located at the front of the station
No
Yes
No
No
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.
24 spaces
Stands
Located by the station entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
Yes
There are no cycle hire facilities at this station
Please click the link for details regarding the rail replacement bus location.
A taxi rank is available at the front of the station.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
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