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Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
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Train companies affected:South Western Railway
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Train companies affected:National Rail
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Great Northern (GN)

http://www.greatnorthernrail.com(external link, opens in a new tab)

Customer Services

  • Monday to Sunday: 07:00 - 20:00

0345 026 4700

[email protected]

https://www.greatnorthernrail.com/contact-us/(external link, opens in a new tab)

Tickets

No

Assisted Travel

  • Monday to Sunday: 00:00 - 23:59

0800 058 2844

https://www.greatnorthernrail.com/assistedtravel(external link, opens in a new tab)

Lost Property

Yes

0345 026 4700

[email protected]

https://www.greatnorthernrail.com/lostproperty(external link, opens in a new tab)

Opening Hours

  • Monday to Sunday: 07:00 - 20:00

We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.

Email Address

[email protected]

Web Address

https://www.greatnorthernrail.com/contact-us/(external link, opens in a new tab)

Phone Number

0345 026 4700

Postal Address

  • Great Northern Customer Services
  • Govia Thameslink Railway
  • PO Box 8644
  • Derby
  • DE1 9RQ

Seat Reservations

No

Telesales

Opening Hours

No

Great Northern does not operate a telesales service

Business Travel

Opening Hours

No

Great Northern does not operate a business travel service

Group Travel

Opening Hours

Yes

Great Northern Group Travel Booking Service

Web Address

https://www.greatnorthernrail.com/tickets/discounts-and-railcards/groupsave(external link, opens in a new tab)

Phone Number

03450264700

Buying tickets on the train

Notes

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Penalty Fares

Web Address

https://www.greatnorthernrail.com/penaltyfares(external link, opens in a new tab)

Opening Hours

  • Monday to Sunday: 00:00 - 23:59

Our assisted travel helpline is open 24 hours a day, except on Christmas Day.

Web Address

https://www.greatnorthernrail.com/assistedtravel(external link, opens in a new tab)

Phone Number

0800 058 2844

Textphone Number

0800 138 1018

Opening Hours

Yes

Great Northern Lost Property

Email Address

[email protected]

Web Address

https://www.greatnorthernrail.com/lostproperty(external link, opens in a new tab)

Phone Number

0345 026 4700

Email Address

[email protected]

Web Address

https://www.greatnorthernrail.com/contact-us/(external link, opens in a new tab)

Phone Number

0345 026 4700

Postal Address

  • Govia Thameslink Railway
  • PO Box 8644
  • Derby
  • DE1 9RQ

Managing Director

Patrick Verwer