Heathrow Terminals 2 & 3 (Rail Station Only) (HXX)
Managed by Heathrow Express
Station facilities
-
Station seating facilities
-
Trolleys
Trolleys Yes -
Refreshments
-
ATM machine
ATM machine -
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
Tourist information office In terminals -
Shops
Shops
Heathrow Terminals 2 & 3 (Rail Station Only)
Getting to and from the station
- Car Park
No- Onward travel information
-
- National Rail trains serving London Paddington
- National Express coaches to Victoria Coach Station and Gatwick Airport
- London Underground
- Taxi
-
has taxi ranks at the airport terminals
- Impaired mobility set down / pick up points available
- No
- Metro
-
Connection available with the London Underground (Piccadilly Line)
- Car hire
-
In terminals
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Sunday 05:00 - 23:59
- Location
-
Various locations around station
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 05:00 - 23:59
- Customer help points
- Yes
- Left luggage
- Yes
- Excess Baggage Company
- View Excess Baggage Company website
- Terminal 2 020 3642 9178. Terminal 3 020 3468 4569
- Left Luggage - Baggage Storage (Lockers). Located in arrivals of Terminal 2 and 3. Mon - Sun 05:00 - 23:00.
- Lost Property
- Yes
- Ticket gates
- No
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- Bureau de Change
- Yes
- Internet kiosk available
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Shops
- Yes
- Toilets
- Yes
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Tourist Information Office
- Yes
- Tourist Information Office location
- In terminals
- Trolleys
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 197 1329
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 05:00 - 00:00
Saturday 05:00 - 00:00
Sunday 05:00 - 00:00
- Ramp for train access
- No
- Step free access coverage
- Yes
- Step free access note
-
Level access to platforms, lifts to airport facilities. Ticket Office is step free.
Wheelchair users can board trains with ease as the platforms are level with the trains.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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- Heathrow Terminals 2 & 3 (Rail Station Only)
