Last updated:Today at 14:20
Train companies affected:Avanti West Coast, London Northwestern Railway
Hayes (Kent) (HYS)
Hayes station, Station Approach, Hayes, Greater London, BR2 7EN
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 12:50
- Opening Hours,Saturday: Unavailable
- Opening Hours,Sunday: Unavailable
- Opening Hours,Public Holidays: Unavailable
This station is not continuously staffed please see staffing times for details of when staff are available.
Location
On way in to access trains
London Fare Zone
Zone 5
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
booking hall
Height adjusted ticket office counter
Available
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday: Available
- Information Services Opening Times,Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Friday: 06:30 - 13:42
- Staff Help Available,Saturday: 06:30 - 13:42
- Staff Help Available,Sunday: Unavailable
- Staff Help Available,Public Holidays: Unavailable
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
booking hall
Height adjusted ticket office counter
Available
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Booking Hall - Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Unavailable
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available to book
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
6 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:30 - 13:42
- Staff help available,Saturday: 06:30 - 13:42
- Staff help available,Sunday: Unavailable
- Staff help available,Public Holidays: Unavailable
Customer Help Points
Yes
On platform
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Nearest accessible station
Help Point location
Help Points are only available in limited locations
Toilets
Available
Booking Hall - Available during staffing hours
Accessible Toilets
Available
Booking Hall - Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
117 spaces
Accessible spaces
6 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £6.10
- Rate per day £6.70
- Rate on Saturday £5.20
- Rate on Sunday £4.00
- Rate per week £29.80
- Rate per month £104.40
- Rate per 3 months £311.30
- Rate per 6 months £626.00
- Rate per year £1121.00
Notes
Off peak evening rate (after 18:00) - £3.00
Refreshment Facilities
Available
Coffee shop and Selecta vending machine
Public Telephones
No
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
20 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
on platform island
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop B, near "The Baby Rack" shop
Information to plan your onward journey is available in a printable format here
