Hayes (Kent) (HYS)
Managed by Southeastern
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shop and Selecta Machine available -
ATM machine
-
Toilets
Toilets By the exit to the platforms- Available during staffing hours -
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Hayes (Kent)
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- on platform island
- Storage spaces
- 20
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- APCOA Parking
- Phone number
- 0330 333 9232
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 117 with 4 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £5.80
- Off peak rate
- £5.20
- Saturday rate
- £1.50
- Sunday rate
- £3.50
- Weekly rate
- £26.50
- Monthly rate
- £93.20
- 3 Monthly rate
- £278.30
- 6 Monthly rate
- £559.20
- Annual rate
- £1010.40
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 19:30
Saturday 07:20 - 14:00
Sunday Closed
Public Holidays Closed
This station is not continuously staffed please see staffing times for details of when staff are available.
- Location
-
On way in to access trains
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- There are standing height and wheelchair height ticket counters available.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
booking hall
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at ticket office
- Smartcards validators
- Yes
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
- London fare zone
- Zone 5
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Bus stop B, near "The Baby Rack" shop
Facilities
- ATM Machine
- No
- Refreshment facilities
- Yes
- Coffee shop and Selecta Machine available
- Toilets
- Yes
- Toilets Location
- By the exit to the platforms- Available during staffing hours
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- Booking Hall - Available during staffing hours
- Waiting Rooms
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Assisted travel
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.
- Staff help available
- Yes
- This station is not continuously staffed please see staffing times for details of when staff are available.
- Staff help available opening times
-
Monday - Friday 06:40 - 13:20
Saturday 06:40 - 13:20
Sunday Closed
Public Holidays Closed
This station is not continuously staffed please see staffing times for details of when staff are available.
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
- This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Lewisham;
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